Pros: "Movie selection was ok"
Cons: "They ran out of meals offered me cracker and bread"
Cons: "My connecting flight going to CGY from MNL August 24th was really depressing - took very long on the runway, assuming it's due to runway traffic? BUT, don't they know these problem occurs almost daily? then my luggage wasn't on my flight? had to stay 1night in hotel which PAL should've pay for."
Pros: "Nothing special about this flight but everything up to standard."
Cons: "30 min delay due to Manila airport constraints. Is there any plan to actually finish the construction of Manila airport? Seems like my whole adult life the reconstruction is still going on and on. Probably my grandchildren will see the finish but I lost hope."
Cons: "Not good for elderly passengers w/ health issues and traveling alone!!! Ridiculous delays. Extremely inconvenienced at the Holiday Inn Hotel, where PAL bused us early morning b/c plane was grounded. Waited too long to check into hotel room until PAL resolved payment issue. Departed SF next day."
Pros: "They bumped us up to seats with unlimited leg room (no seats in front of us). It was an incredibly comfortable flight. Since it was also a very short flight, I can't say all that much"
Pros: "Seat was okay but mine was not the seat assigned to me - which was non- existent."
Cons: "Punctuality to fly to destination was lacking."
Cons: "If the stewardes would at least smile and made me feel welcome"
Pros: "crew are amazing"
Cons: "I did not like the fact that they moved my flight time and notified me the day before. Coron has poor connectivity, luckily I checked my email the day before and noticed that our flights were moved a few hours early.we were bumped up unfortunately even when tickets were bought full price."
We did booked shorter layovers but flights changed and layovers are too long good thing Philippine Airlines give us a hotel in manila but here Vancouver to Calgary too long layovers and there is enough sets to wait closer to air canada and they will open 4am.we were here 1 am .our flights schedule for air canada 8:10am.we paid expensive flights but not happy of lay over Vancouver to Calgary.
Biz class is way below what other airlines offer. The food was mediocre at best. A WiFi was intermittent and movies were dated. Honestly the best part of the trip was that the Mabuhay lounge in SFO was closed and they gave us pass to Air France lounge. My advise, fill up there before boarding plane.
Not a pleasant experience from the start of booking first flight all the way through to the actually flight. Only saving grace is the food.
The return flight has been a nightmare. I am stuck in Singapore right now because PAL has not managed to resolve my return to Manila. The engine blew up on take off
No power on an 11 hour flight? What a joke. Crew did not come by enough to get trash or offer water.
Checking in was okay but boarding a little bit slow
There is a problem with the sound while watching movie or listening to the music ( the sound is static & goes on and off). Aside from the sound, the experience was good & stewardesses are nice.
Everything could better always late always rescheduled flight is worse and costs me a hotel room! The dirtiest planes I’ve ever flown on slowest to board . Just awful will never fly again with them
Not leave 12 hours late. This airline is horrible always late does not refund upgrades for cancelled flights inept counter staff.. needs to be shutdown
The food was good but could be better. Also, less salt would be nice.
better handling of the checked in luggage. they destroyed mine
Should’ve not separated those who checked-in online and those who checked-in at the airport
the process of paying for the excess baggage weight, the check in process and the boarding process are subhuman. this is an airline devoid of customer service
Cebu Pac has a habit of changing boarding gates. They do a lot of remote boarding. So just be attentive to the announcements, especially if it's near your boarding time.
It was a low cost flight, so no high expectations. The experience was average.
Crew was very helpful because I used a wheelchair to get around
Flight was delayed for almost 30 minutea, I had difficulties to catch up the connecting flight. Bit due to tje well organized Singapore airport I was able to make it
The flight was delayed for 3 hours and I missed my transit flight.
Was denied early boarding for a hot seat row 1C. I asked gate attendant why I couldn’t I board as I paid extra for that seat and it’s privileges that come from purchasing it. and she said no that Cebu Pacific does not allow it. When I boarded plane finally I had nowhere to put my bag as the seats behind me had taken my overhead area. The flight attendant said that the gate attendant was wrong. I fly a lot in the philippines and to Japan and now I have no choice but to fly with Air Asia. At least they board with zones and allow rows 1-3 to board early.
I was rebook by the other airpott because of the delayed flight
My flight got canceled and I nearly missed my connecting flight to el nido because of this . So I had to get up at 4am to catch a ferry to cebu and travel 7 hours to the airport I am not happy at all
Pros: "I cancel my ticket and they refused to refund me still"
Cons: "You can help me get my money back"
Cons: "The connecting flight was cancelled and the ground staff in Seoul airport had no clue how to help all the stranded passengers. We were sent back and fort to transfer desk and immigration then at the booking counter at the departure level. The cancellation was not handled properly and Asiana staff had no clue what to do. For a big airline company like Asiana, we expected more. In the end, we were left to tend to ourselves and staff at the transfer desk were useless. Never experience this with any other airline."
Pros: "The crew, boarding was easy and the flight arrived early. Even the snacks were good and inexpensive"
Cons: "This flight was perfect"
Cons: "Because they over booked our flight and had weight restrictions due to winds, they off boarded everyone’s checked in luggage. They say they would have it delivered to our hotel or our final destination depending on if we were staying in Manila or traveling on a connection. No one answers at any of their numbers. Hours later and still no word on my luggage where abouts."
Pros: "Comfortable seat."
Cons: "Cleanliness of plane. Remote control of entertainment screen not working. Food need improvement."
Pros: "Never had the chance. Becoz I miscalculated the date. I needed a June 2nd Depart MLA to LGP. I tried to get @ least half the price and so I can rebooked my flight but the CEBGO Airline says the ticket."
Cons: "since I miscalculated the date of the trip, my bad, CEBGO could have been @ least given me half the price and so I can pay to rebook another ticket. I am sure even I missed the fhat flight, they able to SELL that opening seat and EARN something. The CEBGO gate agents didn't do anything about it."
Cons: "The cebu pacific airline was not organized. Flight delayed and missed connecting flight because of it."
Cons: "My flight was over three hours delayed,then they gave us a 2 hour late flight and I missed my joining flight to Boracay.Had to get a hotel miss a night in Boracay and buy another ticket and Cebu wouldn’t compensate anything!"