Pros: "great food, staff and service. I like it when i can brush my teeth on a over night flight with disposable tooth brush and tooth paste."
Cons: "Flight delay communication could be better. There were some major confusions between the gates on where my flight was going to land and departure until it was finally announced that flight was delayed."
Pros: "Spacious leg room."
Cons: "The food is average. Could be much better. Eg, serve eggs like omelette for Breakfast. Only one choice . The other choice could be Jap menu vi differing it’s s Japanese airline. Flew JAL 2 yrs ago too. Food was not good. Also , toilets could be cleaner. There’s always a pungent smell."
Pros: "Two choices of meal, friendlier staff, better head cushion. Props to JAL."
Pros: "Excellent service. Flight attendants had high standered. Clean, comfortable and very efficient boarding process. Loved it."
Cons: "Nothing."
Cons: "Tickets were in the wrong name and the company that issued them refused to fix the problem. I ended up buying a second ticket directly from the airlines."
Pros: "Great food, friendly and patient and always helpful. Always a sweet smile on flight attendants and they care. They even gave my daughter birthday treat since we were traveling on her birthday"
Cons: "Nothing. All was great"
Pros: "Rebooked me because I went to wrong airport — thanks"
Cons: "The business meal was just okay this time. Not as good as before."
Pros: "Professionalism with friendliness of the crew and the service provided."
Cons: "No issues with flight and boarding."
Pros: "The staff are very friendly and accommodating. The food is superb. Although, our trip is long it doesn't seem like because of the great service."
Cons: "None"
Pros: "From bathroom amenities to food/drinks on board. Japan airlines knows the meaning of service and I had a very pleasant flight."
Cons: "The fish is terrible - no matter it is regular or low salt meal."
Pros: "Friendly, super efficient crew, great, comfy seats and a smooth landing made for a fantastic trip."
Cons: "Could have been longer so I could get more sleep!"
Pros: "Every thing good expept passengers around me"
Cons: "Most passengers around me are a lot of Indian They are noises and the have kid, the kid crying all the time.This is is long flight amost 17 hours I can not sleep"
Pros: "Everything was top notch,crew were super professionals,food was delicious,look forward to flying with them again!!was one hour early on first leg of journey"
Cons: "Softer seats"
Pros: "Good quality plane with good entertainment options. Staff were good but seemed stretched, perhaps not enough staff?"
Cons: "Plan was 2 hours late departing, my daughter also took this flight 6 weeks beforehand and had similar delays."
Pros: "Efficiency and on time takeoffs."
Cons: "FILTHY bathrooms, sinks wouldn’t drain, floors weren’t kept mopped. Truly disgusting."
Pros: "The seats were comfortable with enough leg room even in Economy class. I was late to go through security check-in, but the flight waited for me to board the flight. The on-flight entertainment was excellent."
Cons: "I didn't like the food offered that much. Also, it seemed that the crew were not that good in coordinating among themselves and helping out passengers. There was not much option on drinks."
Pros: "Reasonable leg room in the economy"
Cons: "Flight was delayed for 2 hours I could not take on board by carry on luggage because it weighted 10kg. Food service was poor and not well organized"
Pros: "Very quiet (A350), good crew who helped direct those unused to flying to the correct class. Good seat comfort and food, very good good entertainment. Toilets were cleaned periodically during the flight."
Cons: "Rather a wait for the toilets at times - not the most efficient layout and not that close to Premium Economy seating."
Pros: "The plane was great Boeing 350 I think great entertainment system, comfortable seats, and the Singapore new terminal 4 is wounderful"
Cons: "Nothing"
Pros: "Crew was very good. The food was better than most."
Cons: "The toilets should be checked for cleanliness more often, and supplies replenished."
Pros: "Crew was great Seat could be better, recline and full bed hard to operate"
Cons: "Seat adjust buttons difficult to use"
Pros: "Crew was great and so was entertainment"
Cons: "Communication on flight delays/ cancellations. Left our hotel room early to go to sleep in the airport for 8 hours because there was no information emailed out to inform us of a 6.5 hour delay"
Pros: "It was fast."
Cons: "The crew was not at all friendly... In fact they were rude"
Pros: "Crew, service, comfort, food extra superb,"
Cons: "Add games on your entertainment, as you have movies for all ages, and have music as well like country song or old favourites would be much appreciated.."
Cons: "To check out baggage it was very long try to make it short"
Pros: "Boarding was quick and efficient."
Cons: "The seats were uncomfortable and small. My knees were in the seat in front of me the entire thing. I was in a middle seat and was elbowed by the guests on either side of me. Luckily, they were nice. The flight attendants were really unorganized during meal service. Some people had no drink until after their meal. The food was average. They played Infinity Wars, which was cool, but you had to watch as people get in get up and move around."
Cons: "Just a little too long a segment in A322neo"
Pros: "The offer of assistance before I even asked for it; genuine concern"
Pros: "Great food and free wine. American carriers should learn about service from Phillipines Airlines!"
Cons: "Better entertainment options would be nice, but I needed a nap anyway."
I was rebook by the other airpott because of the delayed flight
I am 74 hrs old and I appreciate walking on the ramp instead of using the stairs. Too bad they didn’t have that on the return.
Pros: "The airline assigned the latest airplane to my flight. Its USB charging port was good."
Cons: "I do not know why the cabin crew provided a meal on 3 pm than much later around 5 pm. The flight arrived to the destination on 7 pm. I thought I ordered a dinner."
Pros: "On time and relatively hassle free"
Cons: "The bus transfer to the terminal was a bit chaotic"
Cons: "Crew made robotic announcements, no spirit! No effort made to offer beverage, snacks, etc...they were the least interested group ive had on cebu pacific in a long time uuuuggh why bother?"
Cons: "The flight I was booked on late so they changed my reservation to the previous flight which was late as well, still.later than my original flight . But smart move by them. The only issue was the terrible terminal building at Dumagete.."
Pros: "Nothing. Website did not notify me when booking that visa for us was required so I did not even get to fly to my destination which was a waste of my time and money to drive 5hrs to the city and not get any of my money back."
Cons: "Put a notification when rsvp’n ticket that certain countries need a visa approval from their country before booking. Wasted my time/money so I didnt even get to go to Vietnam n wasted a 5hr drive to my city. At least could have gave me some future discount code since I couldn’t get any money back"
Cons: "There should be a non-applicable button, since there’s none....I should just pick one star."
Pros: "Nothing much. The flight crew were ok."
Cons: "Flight was delayed 90 minutes. Boarding and departure lounge area was utter chaos because the Cebu Pacific staff were not clear about which flight waa boarding. The plane was horribly cramped. Extra seat rows had been installed to get more seating on the plane. That might be ok for the average 5'4" Filipino, but at 6'1", I literally could not fit my knees behind the seat in front of me. As a result I had to twist my legs into an uncomfortable position for 2 hours. Not fun."
Pros: "Boarding was organized if there is such a thing in the philippines, but at least they tried. Iloilo airport is very nice and allows more room than manila fiasco. The flight for once left early and arrived early and low and behold we had a jetway and no bus!! Luggage was off in record time"
Cons: "No recline on seats and cramming too many in to such narrow rows..its worse than a new york city bus in the 70s."
Not even water served - in the tropics, can at least give each passenger a small bottle! How much will that cost Air Asia? … less than 1% of a ticket price.
Phillipines customs is so corrupt. After they made me lose my whole Thailand trip air Asia only made me wait 3 hours to get my bags and did not reschedule another flight. Philippine government treat their citizens like China and makes it horribly difficult to leave, just to leave.
Cons: "No indication that the flight would be delayed was given until way late in the game. We could have taken our time getting from one terminal to another and saved on an expensive taxi ride had we known. The crew were being unreasonable to a couple of passengers for moving to an empty row. Seems like that would do the plane a favor by evening out the weight distribution."
Cons: "The flight is delayed and they never notified us we stayed in the airport for almost 1:30 minutes delayed."
Pros: "Professional flight attendants, very good and efficient check-in, food on-Board was acceptable."
Cons: "Narrow seats, cramped, flight time change, gate changes, crazy and inefficient terminal in KL with long walks."
Pros: "Our flight was delayed for 2 hours, and those people who are in charged for opening the gates for boarding was clueless to what row or zone are they welcoming first or what not. The lines were long and people were disappointed and unruly."
Cons: "Trained your staff!!"
Pros: "Best plane landing I have had in a long time"
Cons: "Take off delay from HKG"
Cons: "The connecting flight in between was not very clear during search. It was only Manila to Cebu but there was a connecting flight to Taiwan. I would have forfeited my flight if I had not brought my passport along. So the route was MANILA to TAIWAN to Cebu WHY DO YOU HAVE TO MAKE SUCH A STUPID ROUTE??? AND UNLIKE OTHER TRAVEL SITES, YOURS DO NOT EMPHASIZE CONNECTING FLIGHTS VERY CLEARLY!!! Also, there was no way to cancel it. I was really disappointed in your site!"
Cons: "Because of a delayed flight, I missed the check-in by minutes. There was no one there to help me even though YOUR flight was delayed in taking off as well. It seems increasingly the case that flights are delayed and the reservations we pay for are merely suggestions rather than a commitment by the airline. Further, when these things happen there is no compensation. The airline just keeps the money for services not rendered. The Air Asia website doesn't work. The online chat doesn't work. Nothing works from Air Asia. Of the three airlines servicing the Philippines, Cebu Pacific is the worst, followed by Air Asia, and Philippine Airlines being the best."
Cons: "Philippines AirAsia delayed our flight bound for Manila twice. They could have advised us earlier because we doubled our time this day just to get on time for our 17:25 flight. And, none of them even gave us food. We are all hungry."