Daily cleaning, installation of cabin HEPA filters on flights to Tokyo
Philippine Airlines, ANA and Cebu Pacific have waived their change and cancellation fees on flights to Tokyo. Confirm policies on booking site.
Philippine Airlines does not allow booking a middle seat on flights to Tokyo.
Based on KAYAK searches from the last 72 hours, if you fly from Cebu City, you should have a good chance of getting the best deal to Tokyo as it was the cheapest place to fly from. Prices were found for as low as ₱499,615 one-way and ₱742,013 for a round-trip flight. Also in the last 72 hours, the most popular connection to Tokyo was from Manila and the lowest price for a round-trip flight was ₱21,136.
Cebu Pacific, Japan Airlines, and ANA usually have the most frequent connections from Tokyo to other cities in Philippines.
Out of the 2 airports in Tokyo, Tokyo Haneda is the nearest to the city center (15 km). You'll travel 56 km to reach the center of Tokyo if you land in Tokyo Narita Airport
Most visitors from Philippines will not be allowed to enter Tokyo.
Visitors from permitted countries will not be permitted to enter if they have been in a banned country in the last 14 days. All foreign nationals without a re-entry permit will need to apply for a visa.
Restriction do not apply to Japanese nationals, holders of permanent or long-term residency permits with a re-entry permit or re-entry confirmation letter, spouses or children of Japanese citizens or permanent residents, direct relatives of Japanese nationals.
For more details visit the Japan Ministry of Foreign Affairs.
Read more about travel restrictions for Tokyo
Visitors from Philippines will need to quarantine for 14 days upon entering Tokyo.
Visitors from Philippines must present a negative RT-PCR (NAAT) test taken 72 hours before departing to Tokyo.
Written Pledge Form
Masks: Required in public spaces.
Restaurants: Open with restrictions
Bars: Open with restrictions
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Tokyo.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Tokyo is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Tokyo with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Tokyo up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "It was a great service overall!"
Pros: "The flight attendants are the most professional and attentive employees I've ever had the pleasure to be served by."
Cons: "The movie selection could have been much better for such a long flight."
Pros: "The seat was comfortable, the food was delicious and the aircraft was clean."
Cons: "Boarding was awful. The staff definitely need better training at adapting with the Covid 19 situation. Especially, when it comes to unexpected occurrences regarding test certificates and sudden new regulations. Not everything is always black and white and not everyone has the same capacity to afford rebooking flights or re-testing. Treatment of foreigners in general at the LAX airport, on my flight at least, were unprofessional and inconsiderate. I generally like flying with Japan Airlines but after what I have seen and experienced personally I’m not so sure it is still one of my number one airlines to fly with anymore."
Cons: "I received a scam ticket. I could not board and had to use another airline and flight website to find another ticket."
Cons: "Flight crew not too interactive"
Pros: "The experience was really good. I’ll be using JAL again."
Cons: "Keep doing a good job."
Cons: "I didnt get bulk head seats that are near the restroom for my disabled father. He had a terrible flight"
Pros: "JAL operates with incredible efficiency."
Pros: "Boarding very efficient."
Cons: "Boarding in New York could have been better organized"
Cons: "I am satisfied with AA overall."
Pros: "The EMIRATES flight was nice. Japan airlines has good leg room."
Pros: "The crew were very friendly."
Cons: "The entertainment selection is really small."
Cons: "Air on the plane was stuffy"
Pros: "The level of care and attention that was given to my comfort during the flight was extraordinary. Also the economy was much better than any economy i've ever come to expect from other airlines."
Cons: "The boarding I didn't know at first where to go to get to the gate. Having to exit and then re-enter the airport was a pain and further complicated my boarding. But that was not JAL's fault and is on SFO."
Pros: "Nothing to note"
Cons: "Food, could not check in online or preselect seats. Could not upgrade to business class"
Pros: "JAL made travelling with a toddler easy and the flight attendants were incredibly helpful and courteous."
Pros: "I was fed two meals and snacks/drinks in between for a 14 hour flight. Love the little TV in front of the seat and the blanket and pillow. Crew was very sweet. Overall positive and good first international flight. Would choose Japan Airlines again! <3"
Cons: "Only a little hard to sleep upright in economy class seat. I wasn't able to fall fully asleep."
Cons: "No AC"
Pros: "Friendly and attentive staff with excellent amenities ie: check in, seat space, food quality, movies to watch, music, ...etc."
Cons: "Nothing to complain about here. Both trips to Tokyo, Japan--to and from Japan have been enjoyable and drama free."
Pros: "Crew members on board were very attentive and offered the best service in the most polite manner. Food was great. Great options and portion for lunch. Well respected brand for ice cream was served as dessert. A wide variety of overnight snack was provided for passenger's own selection. Breakfast was great with variety of food on the tray. Personal screen was modern and provided a great variety to keep me entertain during the very long flight. Seats are unexpectedly big and very comfortable together with functional well designed pockets beside the screen, where I could put my personal items. New and clean cabin."
Pros: "Very clean and modern aircraft. Staff were friendly and attentive. They provided directions and a guide for travelers transitioning from domestic to international flights. Strongly recommend Japan Airlines."
Cons: "Nothing, well done."
Cons: "You mean the flight that never happened? The one that was suppose to fly out at 12:50 on 1/6/18 delayed until 17:25 (with acceptable communication the first delay) but then later delayed till 00:10 after I’ve already arrived at the airport early for the 17:25 departure. The screens with arrivals and departures posted that Checkin was open but there was no JAL staff to answer questions. Then getting an update “maybe” the 00:10 flight is cancelled? What is maybe cancelled and JALs phone messege still said the flight would depart at 00:10. So I go back to JFK because after all “maybe” isnt a definitive and according to all the direct JAL sources the flight is suppose to depart, I get to JFK the second time only to be given a printout saying the flight is cancelled with no rebooking, and to call for assistance. The same number is been calling for hours trying to get answers. coukdnt reschedules because I’m calling outside of business hours! I spent $200 on cab rides going back and forth to JFK to go nowhere, get no apology, no new flight booking, and no reimbursement for transportation."
Pros: "I loved the food and presentation. The service was excellent, very attentive stewardess."
Cons: "There was the boarding from Tokyo to New York, where the selected gate did not have a comfort room. You have to back upstairs walk for quite a distance to use the toilet. Inconvenient and time consuming lugging your things with you."
Pros: "The meals. The attention to service details. The seats are better."
Cons: "Ticket reservation follow up."
Cons: "I’m flying internationa flight but, I can’t get enough or right answer from my question due to Luck of english language. I’m not perfect when it come to this language but I can communicate properly."
Pros: "The flight attendance we're awesome"
Cons: "Nothing. This was a great flight."
Pros: "JAL is a great airline. Love flying on them. great crew. roomy and comfortable."
Pros: "Superb services!"
Cons: "I don't think there's anything I didn't like during my journey"
Pros: "The legroom is comfortable for a tall person."
Pros: "Plane is modern with good in flight entertainment and a usb charger to keep your mobile devices charged."
Cons: "Because it is Japan Airlines, the food is authentically Japanese. Unlike US based international flights, they only serve one meal with zero alternatives."
Pros: "Excellent customer service"
Pros: "The service is excellent and the quality of food is much better than most international airlines. Haven't used Japan Airlines in years but their service has been exceptionally consistent."
Cons: "Outdated entertainment system and the not-so-clean restrooms (perhaps due to a full flight or that passengers are just plain dirty)."
Cons: "This is a kayak feedback - I thought I bought a cathay/jal flight. Well I was out of luck when I tried to fix situation. Broker in between introduce by website made it impossible to rebook flight in practice. Those website are very practical to look for flights but unless they give you the company direct you are better off switching to company site and book it there. Broker not equipped to be of any help."
Pros: "Nice and quick flight, had a free space next to me on plane"
Pros: "I liked the overall service and professionalism."
Cons: "The entertainment selection was limited, it was an older system I assume as the screen was not touchscreen."
Pros: "The majority of the crew had facials that made me feel like I shouldn't talk to them. The food wasn't the best but that was expected. There was movies and shows that kept me entertained for a while. Seats are normal couldn't walk or get up often because of turbulence."
Pros: "super comfortable seats, great food, huge monitor, non stop service for the 13 hours plus JFK-hnd new flight"
Cons: "Aisle seats not very private, remote control not intuitive to use"
Pros: "Plane was not sold out, I was able to have the roll with my girlfriend. All flights should be like this."
Cons: "They made me pay for a seat that they gave to other people for free. Really messed up."
Pros: "Very efficient boarding. Using two doors and a twin aisle plane made boarding very efficient despite the size of the plane and the number of people. Free WiFi worked surprisingly well - I was able to make a video call to my family. The plane was clean and tidy . Not really much more to say as it was a very short flight."
Cons: "No food offered, not even a biscuit, only very basic drink selection."
Pros: "Nice people, good food"
Cons: "Old-=fashioned business configuration"
Pros: "Good staff service and friendly people. The food was good. The flight was on time."
Cons: "The Pilot communicated to the passengers only one time during this 4 1/2 hour flight. The flight attendants were making the announcements for arrival information and timing. Maybe in this culture the Pilot is above speaking to the passengers."
Pros: "All was fine"
Cons: "Boarding was actually good. It was checking your luggages in and getting your boarding passes which was POOR. Passengers on International flights going out of the Philippines are advised be at the airport at least 3 hours before scheduled flight. Well, the JAL check-in counter opened at 650AM for the 950AM flight (exactly 3 hours before the scheduled flight), with maybe some 50 people already in line. With most passengers coming far from the airport, it will be very very helpful if the counter, even at least one counter, would open earlier, so that passengers who came in early could check in early and wait comfortably in the departure area."
Pros: "Crew ok need dim liggts more like American airlines does they donnt realize how long travel times from us especially from chicago to toyko"
Cons: "Everything else ok"
Pros: "Service and polite staff."
Cons: "Not much space between the seats for my long legs."
"Airplane food was not good from Manila to Chicago. But the flight from Chicago to Manila - food was great! Big contrast"
Pros: "Fast check in. Awesome flight attendant on United and All Nippon Air. Flight on ANA has awesome service."
Pros: "On time departure and earlier arrival of the airline Thumbs up for the pilot for smooth landing and take off Food is so delicious Stewardess are very respectful Will fly again with ANA"
Cons: "None so far"
Pros: "Logjam Manila traffic, confusion at MNL, late for check in, but staff got me on the plane. Then my suitcase was busted open at Chicago O'Hare on the conveyor belt and ANA issued me a replacement on the spot. Two problems [ not their fault ] handled beautifully. ANA is truly amazing. Thank You !!"
Cons: "Wheel chair transport requested did not come so I had to wait 15-20 min in Tokyo."
Pros: "The crew was so kind and helpful, the kind of people I wish that I could have spent time to get to know."
Cons: "It would have been really nice to have taller seats. I’m only a little over 6’3” with shoes on and the seats were still quit short and uncomfortable for me."
Cons: "If flight wasn’t delayed."
Pros: "Crew was amazing"
Cons: "The boarding"
Pros: "The flight was relaxing and the layover in Tokyo was brief and comfortable."
Pros: "Great experience overall."
Pros: "A taste of Japan food."
Pros: "Comfortable seat space and food is great"
Pros: "I like the way the flight attendants treat the passengers. They are very courteous, friendly and wearing very sweet smiles.The airplane is very prompt when it comes to arrival and departure schedule. Thank you very much for providing me a wheelchair which made my travel more convenient."
Cons: "So far there was nothing that I didn't like. The food was good and the airplane was clean."
Pros: "Food was good and staff were very helpful. The boarding zone in economy class were easy , it started from the last to the front."
Cons: "Check in was a little bit confused, we arrived 5 hrs. Before our departure thinking that we can check in our luggage so we can rest in the gate area, but we had to wait 3 hrs to open the check in counter."
Pros: "My flight is at 9:50 am but I arrived around 5:30 am , as expected the line was already long and one of the crew told us the front desk will not open until 6:30. My husband reserved my ticket going back to US. I was assigned to seat on an exit, but when I went to the gate , one of a female employee keeps telling me if I'm aware I'll be seating on an exit and I said yes , I look for a vacant seat so I can relax while waiting, she went back again and asked me if the front desk desk gave me any paper about the task I have to do when seating on an exit. I read it and understand . She came back again for the third time and borrow my boarding pass and check something and asked me if I want to transfer to another seat, and I said no. I don't know what she wants me to do , but I'm so irritated because she keeps asking me the same question over and over again."
Cons: "No available slippers for economy class. I’m a star alliance gold and other star alliance airlines member provide the said amenity."
Pros: "Food, service"
Pros: "Everything was as I paid for. All the planes left on time. No issues."
Cons: "What can you expect in economy?"
Pros: "Services to the senior citizen excellent... can't ask for more. Stewardess are all very pleasant. Thank you very much"
Cons: "The food was dreadful. It was like being back in the 1990s. Kids entertainment options were poor. The original toy story movie was it!"
Cons: "Everything. The best I I"
Pros: "The crew are so courteous and helpful."
Pros: "crew from the check in to airplane very good"
Cons: "19 hours overlay in ORD. I had to check out all luggages again. Terrible."
Pros: "On time. Flight attendants don't shy away from helping passengers put their carryons in the cabin compartments. They were there in a split seconf to assist you - ANA flight attendants only. Food was great in ANA airlines. Toilet is clean. Boardinh was orderly."
Pros: "The flight was extremely comfortable. Entertainment was 10 on a scale of 1 to 10."
Cons: "Only one entrance into the plane. I was in the last row. Had to walk the length of the plane. Having a second entrance could rapidly reduce boarding time."
Pros: "They came around often to see if we needed water or anything. Food was good."
Cons: "Tray is too small and not able to use the entertainment system because it is too short for a tall person. I would be staring down the entire time."
Pros: "Meals are excellent at Nippon, stewardesses so helpful and charming."
Cons: "Connecting flight from Narita to Washington. Please consider giving enough time for passenger to check in. Security line is so long and very slow."
Pros: "The crew were friendly and attentive. The plane was clean and comfortable. Great movie choices."
Cons: "The long security lines in Tokyo for transfer."
Pros: "Customer Service"
Pros: "ANA is always on time and the crew is always attentive."
Cons: "The plane used for this flight was small for me. I am 6-4 and there's not as much leg room as in the larger planes. I always have to order fruit because the meals are only Asian style dishes. I would be happy with a sandwich."
Pros: "For such a long trip, it was pretty comfortable. The flight crew was friendly and helpful and the food was good"
Pros: "Great layover options. Timely arrivals."
Cons: "Food options were poor. Wished there were more fresh alternatives, like salads and fruits only."
Cons: "Someone sat on my row without notifying the crew of the seat change. After I notified the FA of the incident... even if it's a general rule that the passenger sits at the ticketed seat, the FA didn't do anything about it"
Pros: "The stewardesses were always smiling and very engaging!"
Pros: "Crew and service awesome"
Cons: "Not enogh choices for entertainment"
Pros: "The attendant were so hospital..The flight is so smooth even when we landed it was a very good experience."
Pros: "Excellent crew, comfortable seat, good food"
Pros: "Attentive crew"
Cons: "Landing was rough and bumpy"
Pros: "The crew were very helpful and the food was amazing. Entertainment was also very good daughter loved it"
Pros: "I liked that the flight was on time. The plane was nice too, nicer than most other airlines. The seats were roomy enough, as good as economy can be. Food was one of the best. The movies were pretty new which is always a plus. The crew was awesome. I get motion sickness whenever I ride anything, be it planes, buses, trains or boats, and the fact that the flight attendants kept checking on me put my mind at ease."
Cons: "There was a smell of old sweat odor from the seats, maybe table. Plus my table was still wet when I opened it. So that was kind of gross."
Pros: "The service crew are excellent and very polite. Definitely like the new window feature."
Cons: "i asked a crew for a drink.. and they refused."
Pros: "Excellent food and service"
Pros: "The food, service and entertainment options were definitely good."
Pros: "We were the first to be there in line in wheelchair yet we were the last to be assisted."
Pros: "I like the service and professionalism being showed by all staffs of the ANA airlines and highly recommendable to my relatives and friends who are planning to have a vacation in Japan or in any other places in the world..they are very punctual with the schedules .I was so happy with my experience with ANA Airlines. Thank you very much for the wonderful experience we had."
Pros: "Not a single thing. I will be talking to a reporter about this since they are interested in the story"
Cons: "I left 3 hours early from my hotel. This was my first time ever being in the Philippines so I did not fully grasp the amount of traffic. I arrived at the check in counter with 52 minutes to spare and they told me I could not board. The plane wasnt even boarding passengers yet. I even went as far as to say that I would leave my luggage as I had to get on the flight. They did not allow this either. They said that I would need to get on another flight. To add insult to injury they did not credit me with ANY of what I had purchased for my previous flight since I ordered through Kayak. I am 100% dissatisfied with ANA and I am asking kayak to rectify what they have done. I have already emailed ANA upper management and will be taking this to social media, the news, and any other outlet I can find. I had to pay for a hotel, miss 2 days of work and pay for a 700 dollar "premium" seat ticket since that was all they claimed they had. I find that last part funny, since I saw about 12 empty seats on my flight. I am hoping to hear from kayak so they can explain why they do business with a company that clearly does not care about it's customers."
Pros: "Legroom and cabin ambience"
Cons: "More food variety"
Pros: "Friendly staff. Both two meals were awesome."
Cons: "Already done."
Pros: "The service, foods , sack ,"
Pros: "Food, service"
Cons: "The space"
Cons: "Flight was a little warm but was able to get it cooler via help from crew but got warmer again towards the end of flight. Overall good flight though"
Pros: "I liked the size of the cups for drinks: smaller than usual."
Cons: "You could train some of your crews to behave more polite to the customers like they do in the Japanese airlines. Male crews tended to be nicer than female crews."
Pros: "The crew was amazing. It was my first time flying so I was a little nervous but they made me feel safe and welcomed. The friendly crew was honestly what made the whole experience great."
Cons: "The lunch part at the end was a little late we had just had a snack and a small sandwich so we didn't eat a lot. But food was great!"
Pros: "Seat was comfortable, flight attendants were attentive and the food wasn't bad."
Pros: "Singapore airlines never disappoints"
Cons: "Everything. Singapore Airlines had a great reputation. Imagine my disappointment. It was a horrible flight. The crew was nice enough, but inattentive. The food, if such a term may be applied here, was inedible. Just vile. In flight entertainment was a complete joke. Boarding was awful, but it always is. Seats were extremely uncomfortable. This racket is the ultimate way to rip somebody off of $1000. Horrible."
Pros: "The inflight entertainment was great, lots of movie selections"
Cons: "The leg room was horrible. Honestly the worst space I've ever had in a flight. I was shocked considering Singapore air is considered one of the best airlines"
Pros: "I loved everything! The plane was well maintained, the crew were friendly and attentive, the flight was comfortable even for such long hours. Food was also great! In flight entertainment had recent movies and shows, even international selections."
Pros: "Short flight"
Pros: "Loved the food/Movies/seats."
Cons: "No air vents and the cabin was very very stuffy and warm for many people. I’ve never heard one child cry for 7+ hours before until this flight. But everything else was decent to say the very least:)"
Cons: "Little or no room in Economy"
Pros: "Excellent attention to service and comfort."
Pros: "Staying in a hotel for 24 hours."
Cons: "Not actually making it to Japan."
Pros: "Friendly attentive staff. Excell ent food and great. Service."
Cons: "Really crowded seats in economy."
Pros: "I haven’t flown Emirates, but SQ beats the many others I have flown by a significant margin—especially the Chinese airlines, but also all major US airlines, JAL, Korean, et al."
Pros: "The seats are very comfortable. There was ample entertainment."
Cons: "No complaints at all. They are very professional and I would chose them again."
Cons: "Lost our luggage that full with our winter clothing for the trip singapore airlines delivered to our hotel the next day and compensate us ¥jpn 12000"
Pros: "Great crew, good food (best I've had on an airplane), plenty of drinks, and a good entertainment system."
Cons: "Nothing bad to say about this flight. Great airline."
Pros: "Crews were all nice, respectful and helpful!"
Cons: "I wanted to watch Indian movies, but I didn’t see the subtitles for most/all of them."
Pros: "Food and good service"
Pros: "Very good service! Lots of flight attendants and they were kind the flight was long, but mostly smooth. The entertainment was good and there was a lot of it."
Cons: "The flight map was a mess. It either said we had 115 hours of flying time or 3.5 hours. Also, it showed the plane pointing in the opposite direction that we were flying in. A minor issue, but weird."
Pros: "I like the personal TV, my foot rest and water holder frequent water serve,"
Cons: "For me coffee is too strong, and I like the food on the way to Tokyo better than on the way back to LA"
Pros: "Great service. Really friendly and polite. Lots of current movies and TV shows to watch and provided earbuds with adaptors. Made the experience a lot more pleasant."
Cons: "The seats can be laid bag pretty far and the people in front of me decided to recline for a majority of the 10 hour flight. I wish the chairs either didn't do this or the flight attendants would have said something. I didn't feel like I had the authority to do anything about it. Also it was so warm! I have no idea if there was a fan."
Pros: "I paid for an economy class ticket but got first class service."
Cons: "My Vegan meal was terrible."
Pros: "Clean aircraft. First rate and very attentive cabin staff. High Quality food and mid flight snacks. Its clear a lot of thought has gone into the making and running of this airline. My first experience and quite frankly I will fly SIA whenever possible."
Cons: "Cabin was to me a little warm during initial taxi at LAX. But not overly so."
Pros: "The service and fast flight"
Pros: "Ease of checking. Empty seat between us"
Cons: "Can't upgrade with krisflyer miles"
Pros: "The aircraft was clean, new, spacious and quiet. The bathrooms were regularly maintained. The food quality, selection and quantity was excellent for the economy class. Even the serving utensils were solid metal and had a very high quality feel to it. Having an endless supply of mid flight snacks was also appreciatd I always like the warm wet towels, which were offered at take off and landing. The entertainment choices were endless, but because it had USB and regular power, I was able to work on my laptop and listen to my podcasts on phone without worrying about running out of battery."
Cons: "The crew lacked its usual pep and cheer. For some reason they seemed very introverted and tired. First time on Singapore Airline that I noticed. The amenities kit was a bit on the cheap side. Also, only the supplied two prong headphones could be used with the entertainment system, I would have preferred an option to use my high end ones -- this was the main reason I chose to just work and listen to my own music/podcasts instead of watching a movie. We boarded and disembarked through the business sections and the aisles were too narrow. The announcements were hard to hear and the temperature was set too low for half of the flight (to kept fluctuating requiring constant adjustment of blanket/jacket). Having said that will keep flying them."
Pros: "Touch screen entertainment system with great variety of programs. Good food, clean cabin, friendly crews. I'd fly again on Singapore Air over other domestic airlines and Japanese airlines."
Cons: "Sound quality of ear buds was not good. No issues if you travel with your own."
Pros: "The service in coach was very impressive! The flight attendants could not be more attentive! I can only imagine how it would be in business or first class."
Pros: "Made Econ class feel like biz :)"
Pros: "The best long leg flight I've been on. I managed to get a whole row to myself and that made the 12hr flight so much better. The crew was very professional, kind, attentive, and it was grand."
Pros: "Customer service and food couldn't be better."
Pros: "Huge selection of movies Towel service, socks, and toothbrush for economy class Snacks included entire chocolate bars! Friendly staff"
Pros: "Almost everything"
Cons: "The leg rests didn't have enough room to be useful. I'm only 5'10", which is average, not tall, so they should have had more legroom."
Pros: "Everything in this flight is very good. Next traveling time I will consider this airline first!!"
Pros: "Leg room in economy is good, even for tall people. Food was actually quite good."
Cons: "Two of our family's seats would not recline, although they were not near an exit row."
Cons: "old facilities"
Pros: "Singapore airlines was also great and I very much enjoyed that flight even though it was 10 or more hours. The good was great and same for the entertainment . The whole flight was very pleasant . Also I loved the steamed towels that was something i haven't had on a flight before ."
Pros: "The stewardesses were extremely professional- attentive & pleasant. The toilet was well equipped. There was no delay in taking off Boarding was orderly & efficient & quick and so was disembarking. The snacks were nice- ice cream, apples, chops, sandwiches. Many other airlines don't even provide snacks on these long flights. The seats in wconomy were roomy & confortable."
Cons: "I can't think of anything that was bad but I didn't enjoy the breakfast. I would have preferred an American breakfast. It was a mixture of shrimp, potato & brocolli. Ivwould have pregerred a criossant & yogurt to the tiramisu & roll."
Pros: "The flight attendants were super attentive and took great care of me, even bringing me headache medicine."
Cons: "I was in a front row seat which meant using my table in the armrest would wake up my neighbor. (Not a big deal but a little awkward) It was also hard to sleep because the seats didn't recline enough."
Pros: "It was the best service ive ever had. The flight attendants came right away and were always coming up the aisle making sure we eye well hydrated and fed"
Pros: "The flight staff were very friendly and always seemed to be eager to help all the passengers. The menu on the flight was also excellent. Wonderful flight"
Cons: "The layover in Japan was not exactly what I hoped for but I managed OK. Short layovers work better for me."
Pros: "New offer of primium economy"
Pros: "Flight cancelled"
Cons: "Contact passengers promptly and suggest solution"
Pros: "Crew were great"
Cons: "More food option"
Cons: "Seats were all apart from each other. Even with early check in the seat selection options were limited. I had to basically beg at the counter to at least seat me and my young daughter together."
Cons: "No comment"
Cons: "Customer service"
Pros: "The crew were friendly and attentive, the seats were somewhat comfortable being in economy."
Cons: "For the price you pay it is what you get."
Pros: "The crew was amazing, boarding was quick and easy, seats were relatively comfy"
Cons: "The food was legit terrible. Bad flavor, mushy weird and just not good"
Pros: "Flight was smooth."
Cons: "They hold us for 1 hour in a hot area while waiting to board the plain instead of letting us stay in the waiting area"
Cons: "It was lovely to have a meal but there was no beverage service. Not even water. It may have been because of the strike."
Pros: "Crew are good."
Cons: "The agency told me that our seat have been reserved all the way. Butupon check-in yesterday , our seat had not been reserved for the leg Taipe to Seattle flight."
Cons: "Plane was packed, we couldn’t get on line to check in early so ended up not sitting together"
Cons: "Food needs to be improved. Other than that excellent travel experience."
Pros: "Good service ground staff. Washrooms are clean."
Cons: "Flight attendant on economy not friendly. Seats were a little tight. Don't offer drinks or water during the flight which is normally done every 1-2 hours."
Pros: "Less friendly ."
Cons: "Offer even water at times after meals."
Pros: "The crew was good. There were only 39 people on a 737 1/2 hour flight, so not much to comment."
Cons: "This was a connection to an EVA flight. I had 1.5 hours to clear immigration/customs AND go to the gate which was on the other side of the terminal which involved taking 2 shuttle trains and walking to THE END of the terminal C where the shuttle train was being rebuilt; only to discover the gate had"
Pros: "I was upgraded"
Pros: "Could be a bit more friendly"
Cons: "Movie selections going east and going west"
Pros: "1. Kind and accommodating flight attendants 2. The provided earbuds/earphones are great since they provide a bit of noise cancelling or at least block out extra noise"
Pros: "The people at EVA Air looked professional"
Cons: "Extorted for money from people who were not familiar with the travel tax law (I happen to carry a copy of the travel tax law). The people of influence were unethical."
Pros: "The food was good and wine. Also, the EVA Air counter agents in Manila were very helpful and friendly."
Cons: "Flight being delayed."
Pros: "Despite the stormy weather, our flight wasn’t cancelled and the pilot and the crew were well prepared and got us to our destination safely."
Pros: "Entertainment was very good"
Cons: "Delayed on departure and arrival"
Pros: "The flight attendants are very helpful."
Pros: "The flight attendants are very nice, polite and helpful unlike any American operated airline where flight attendants are a bunch of old snubs."
Pros: "The food and service was great. Crews were friendly and very helpful. Overall the fight experience was great."
Cons: "I wish the lay over was shorter, but I guess theeess really not much that can be done in that regard."
Cons: "Boarding- I booked my family flight 6 months ago and then a month before departure EVA changed our flight splitting my family up. I had to keep calling them to restore it back to original flight but was unsuccessful. This is the worst customer service and business model ever!!!!! I will have to get rid of my membership... Food- They ran out of the beef dinner I wanted so they served a substitute. It tasted awful!!!! The seafood dinner on the return trip home was also awful! They need to find a vendor that can cook western dishes well. Comfort- The seat for the economy doesn't have enough leg room esp for a 16 hours flight. Crew- can be more friendly. No one is smiling or accommodating to a small request! They are very stingy in terms of offering extra water, ginger ale or juices."
Pros: "Fantastic cabin crew as always with Eva air"
Cons: "Uncomfortable tight narrow seats"
Cons: "The flight has too much turbulences."
Pros: "Get crew, very friendly. Food is amazing and movies are latest"
Cons: "No complaints"
Pros: "Lcd is too near for far sighted...but i enjoyed the trip. The food is not as good as my last eva air trip though."
Pros: "The service"
Cons: "The food and seat"
Pros: "Service is excellent, re entry to custom was outstanding, was help when ITold the lady my flight boarding time is within next 30 mons"
Pros: "Early or on time arrival. Updated onboard entertainment."
Pros: "Friendly staff"
Cons: "One was too warm"
Pros: "Flight was on time. Check in was quick"
Cons: "Food was too salty too much sot sauce? Service. I was expecting a bit more Seems like they were short staff to take care of the needs of passengers. Big difference when traveling economy you don't get attention from the flight attendants, which should not be the case. That is being impartial to passengers traveling business class than traveling economy"
Cons: "Flight was cancelled and no one communicated to me. I got up at 2 am and went To the airport at 3 am and then found out that the flight was cancelled. Had to talk to many people to put me on a different flight. Lot of confusion and chaos"
Pros: "Great flight attendants"
Pros: "Plus points: Boarding slightly late but OK once it got going. They seemed to have a reasonable drinks selection on board. Cute safety videos."
Cons: "Once boarded some people move around and "re-allocate" their seat. Some recline seats during the meal service and staff are reluctant to tell them off depending on their age. Food unimaginative. A321 narrow-body - only one movie on main screen (inaudible but with Chinese-only subtitles) and no seat-back TV on a 3-hour flight. Overall not so good but another flight I took, widebody (A330) service, has seat-back TV and so is more tolerable."
Pros: "Rude passengers refusing to raise recline chairs"
Cons: "Food was not of quality"
Pros: "The flight was good nice and convertible."
Cons: "Food was bad, crew was rude and very unattentive. Over all it's a very bad experience."
Pros: "When we were stranded in Manila due to a Lightning Storm and they closed the runway, EVA Air eventually gave every passenger waiting a bottle of water and snack buns! It was great! Also appreciated that they held the flight in Taipei so we could make our connection:"
Cons: "Very tight seats, mounted closer to wall so you couldn't really lean over and rest. Strange food listed as Western. Not food I had ever combined together....."
Pros: "Excellent Service and Meals; enjoyed my trip on EVA Airlines"
Pros: "Nice attendants"
Cons: "I got food poisoning!"
Pros: "The service on line was excellent.! The staff was friendly and accommodating. The pilot was informative. I would definitely fly EVAAIR with my family again."
Cons: "The staff speaks English very well, but they think they have to speak really loud for the customer to understand them. That is not the case everyone understands and just because someone speaks louder it doesn't make a difference if they did not understand. Please let your staff know they can speak in a normal tone, we understood every single person on our trip."
Pros: "The food is very good"
Cons: "Bad turbulence for most of the flight,no bottled water,limited choice of movies etc"
Cons: "It is not good service because they didn't have fast the declaration later"
Pros: "Comfortable seats, metal flatware, toilet amenities"
Cons: "Didn't care for the cordoned off waiting area at the gate in Manila airport"
"Always a great experience with an Asiana flight"
Pros: "It didn't crash."
Cons: "Food. Temperature. Toilet. Humidity in the cabin. All were the worst."
Pros: "The flight stewardesses were polite, nice, patient and accommodating. Boarding was prompt, quick, and organized. Plane lavatories we’re constantly cleaned so they won’t feel icky in the latter part of the journey."
Cons: "Perhaps, the movie choices could have been expanded."
Pros: "Crew was nice and food was not that bad either"
Cons: "Change the color of the seats. Brown is not that nice"
Pros: "Seat comfort and service"
Cons: "Cabin temp too warm; mediocre headphones (bro f your own)"
Pros: "Such a pleasant flight compared to the 3 other flights I had taken on this trip. The crew were friendly and food was delicious!"
Pros: "Crew was very helpful and kind."
Cons: "Improve entertainment.. more shows with subtitles ."
Cons: "2 hour delay from Incheon to Tokyo. Messed up our travel plan a bit."
Pros: "Staff friendliness, leg room"
Cons: "No sleeping eyepatch"
Pros: "Even coach had plenty of room"
Cons: "Appreciate that there was food in flight but the taste left much to be desired. The entertainment selection was extremely sparse and could have been much better with English subtitles."
Pros: "The crew was ok."
Cons: "Luggage pick up was very slow. Random inspection at Incheon is not so random at all. 90% minority."
Pros: "Crew was very friendly and accommodating, even on a short flight. Food was also great."
Cons: "This plane was a bit older so I had issues with my seat--controls for the leg rest and to lean the seat back were jammed so I couldn't adjust during the flight."
Pros: "Our flight is only Incheon to Narita and later that night our final destination is LAX. I have checked in to Singapore Airlines the day before our flight. While checking in at the Incheon airport, the ground attendant ask me for my final destination. After a few minutes, shw mentioned that our baggage will be picked up at LAX. I was so relieved since this trip was 3 weeks with 3 50lbs luggage and 2 10 lb backpacks. I imagined going to Japanese Immigration again and explaining the reason for the entry. Because of this our layover is seamless. Star Alliance made it so easy for us to take their airlines anytime. Kudos to Star Alliance. Oh, the legroom is roomy for Economy! Nothing can compare with their airbus. I am only 5foot1inch and its like having a lounging chair. My husband whose 5’10” is happy with the space. Thanks for thinking of your passengers!"
Cons: "It is minor thing only. Their headphones does not work. Which is not an issue since I always bring headphones and buds for our long haul flights!"
Pros: "Everything went smoothly from check in to boarding. Flight was on time. Flight Attendants were very friendly and one of the best I’ve had the pleasure of flying with. Leg room was adequate."
Cons: "Seats are not designed for comfort on long flights. Used airline pillow to provide additional cushioning."
Pros: "The flight attendants were polite and very attentive!"
Cons: "There was not any WiFi though it was advertised."
Pros: "Food was excellent at least some of the time. And pretty good the other times. It was also nice to get slippers/"
Pros: "Great airline, plenty of space. Crew was super nice and helpful"
Cons: "Airplane food isn’t great where ever you go"
Pros: "Comfortable journeys without getting tired"
Pros: "Food and flight crew"
Pros: "Crew was nice."
Cons: "Seats not comfortable & smelled like vomit. Small selection on entertainment system."
Pros: "Meal was surprisingly fresh & tastey."
Cons: "Seats not comfortable. Entertainment system minimal selection."
Pros: "Food was good. Service was excellent"
Cons: "Both of the flight were 2-3 hours late"
Pros: "The crew was wonderful, accommodating and pleasant throughout the long flight. Meals were delicious (drink selection even included complimentary red/white wine!), good selection of movies on private screens and packaged slippers, blankets and toothbrush/toothpaste were provided for everyone."
Cons: "Seats should have more padding for the long flight."
Pros: "The plane interior was in much better shape compared to my other Asiana trip. Flight attendants on this plane was much more courteous compared to my other asiana flight"
Pros: "I am on the plus size and I always have a hard time choosing an airline that would be comfortable for my size. Its was my first time to fly with Asiana and I was so impressed with how generous their seat space is."
Cons: "Food is not the great"
Pros: "No tv, no complimentary water no food no nothing The poorest experience ever"
Cons: "This company shouldn't be legally running It's a gigantic scam Didn't even know such a airline even existed"
Pros: "Friendly crew good ife. Economy will never be spacious but they manage to make it comfortable."
Cons: "Chicken burrito on an intra Asian flight?!? Was looking forward to something Asian."
Pros: "Flight was great, food was what you'd expect but above average if you have no expectations. Crew was nice and entertainment had a wide selection of recent movies. Comfort was ok and complimentary blankets could be requested."
Cons: "Only issue I had was the person siting next to me putting their elbows and feet into my portion of the seat. Asked her to move and she complained. This is an expected attitude if you fly anywhere with mainland Chinese passengers . If escalated it would result in her screaming and complaining. But it is an Asian airline and I can't control the passenger who choose to fly so I can't complain too much. Still would recommend to friends."
Cons: "1. The stewards were not friendly, especially she kept on forgetting to give me food since I was unfortunately sitting by the window next to 2 big men in the middle and aisle seats. 2. In LA while getting my luggages from the caroussel, I asked the porters 3 times to help me lift, but they ignored me and just attended to the ones with wheelchairs. Even if I'm not in a wheelchair, I am a seniour, and there are aches already in my body here and there. So that day, my back was aching til the following day. Lesson learned, other airlines are much much better than Asiana when it comes to treatment given to seniours. My first time to try, maybe the last."
Pros: "I didn't expect there to be a meal & in-flight movies on what I considered to be a relatively short flight. It was a nice treat!"
Pros: "The food was good, and the crew was friendly. Boarding was on time."
Cons: "No leg room, no in flight entertainment."
Pros: "Entertainment was good, legroom was good, staff was very friendly both at the check in and on the plane"
Cons: "I wasn't able to check in online, kiosk didn't work for me, and had to wait in several long lines before I finally got my ticket in hand. The help was lost among the crowd and it was unclear where they were and how they could be flagged down."
Pros: "Safe flight and crew was nice"
Cons: "Suppose to have a window seat, got a isle seat. Food choices were aweful. Didn't eat"
Pros: "Two and a half hour flight but full meal still served. Good selection of movies."
Cons: "Cramped seating"
Pros: "Crew is professional and courteous! I was sleeping when they came by with meal service and they left me a sticky note telling me to contact them for food when I woke up ( nice). Food pretty decent for airline food."
Cons: "Bought it 4 hrs before and it never turned into a ticket."
Pros: "The company called one travel agency quoted $1,000.00 per ticket from Vancouver to tokyo. I purchased 3 tickets but in about 3 weeks later I find out that they cancelled it. I complained about it and they asked if I wanted to purchase the same tickets from the same flight and seas for $1,500.00. Because I wanted to save $50 (Air Canada was $1,050.00 through Travelocity at the time), I had to pay $1,400.00 for Air Canada ticket 3 weeks later. I will never fly ANNA or deal with travel one. Even though it is a little more expensive I will only deal with reputable company such as travelocity."
Pros: "l like the flight schedule and shutter bus to airport. staff was friendly and polite."
Pros: "Love flying with Asiana smooth flight, good service always"
Cons: "Been flying with them but was not given legroom when we requested it, hard to make seat request online"
Cons: "When I missed a flight due to a missed connection this airline refused to rebook my flight directly. I had to go through just flying.com who were just as incompetent. I will never use KAYAK, justfly, nor Asiana airlines ever again. Poor customer service."
Pros: "I particularly liked the seamlessness of the experience - from the downtown checkin and getting a boarding pass at Seoul station, taking the AREX, the efficiency and competence of the front line personnel, etc. I will recommend Asiana and I would consider taking them long distance except that I am a goldcard frequent flier with American/British/Cathay for many years now. Chicago talks about seamlessness in its airport experience but its train-to-the-plane is the chronic weak link."
Cons: "Nothing - I'd tell you if there was. I didn't bother with entertainment for a two-hour flight and I was already well into a really eloquent novel (I'll Be Right There) by Kyung-Sook Shin; check it out"
Pros: "Service is good."
Cons: "Trying to make everything online and was not being able to make it easily. Confused in infirmations."
Pros: "It's hard to say anything was good when the flight was cancelled."
Cons: "6:40pm Friday flight was delayed 2 hours, and when we finally boarded, pulled away from the gate, and were ready to takeoff, they announced the flight was cancelled because they can't meet the curfew at Narita Airport. Took us another hour to deplane, and another hour to go through immigration and customs (yes we had to do it again), and get our bags. Then they sent us to a hotel 30 mins outside Seoul (they told us it was 20), gave us a Lotteria fast food burger and asked us to be in the lobby at 4:50AM (it was already midnight). Bus didn't have enough space for everyone so they had to call a van too. When we arrived at the airport after our 30 min ride, the bus dropped us off on the wrong side and we all had to walk 15 mins to the opposite end of the airport to check in. Since the rescheduled flight was the first flight out, the airport was super busy and security lines were extra long. After all those lines there was barely enough time to get on the plane. Summary: from originally scheduled time until wheels up I waited in about 6 hours of lines or just sitting around,1 hour of bus rides, slept 3 hours, and ate one lousy burger. All of this for what was supposed to be a nice weekend trip to Tokyo, which chopped down to a 30 hour stay in Tokyo. These guys should have known what time they can pull away from the gate to make curfew. There's no reason why we all had to go through this extra aggravation. Turns out Asiana has been making really tight schedules to accommodate the summer peak season, and they just can't keep up."
Pros: "The staff were excellent and very kind and attentive."
Cons: "In flight headphones were way too big"
Pros: "I had a great time during my flight from istanbul to Seoul . My seat didn't recline and cabin crew immediately helped and took me to a business class as an apology . They were very responsive to any time i needed help . And the food was amazing . Even the economy class gets gourmet meals ."
Pros: "Arrived to the airport early the check in agents was able to change our seats."
Cons: "We bought our tickets 7 months ahead but was not able to select our seats. I was not able to pick seats 48hrs before the departure as stated on the Asiana websites, nor 24hrs prior. Early online check in did not allow us to select seats either, instead we were assigned the worst seats possible on the last row. I have a 10 year old who get sick during flight. I find that it is ridiculous that all seats were blocked as "full" when we bought the tickets so much in advance."
Cons: "flight was 30 minutes late, requiring me to run to catch a connecting flight."
Pros: "I have always enjoyed the service of the flight attendants as well as the overall comfort, that is if you have an emergency exit seat or aisle seat. Food is nice and there's enough elbow room to stretch a bit."
Cons: "Sometimes you can run out of things to do and I was really confused about of to buy duty free goods, which I was hoping to do. Mainly, some instructions were given too quickly, but it wasn't that bad."
Pros: "service with a smile"
Cons: "Little leg room, older plane w few video screens. Onboard app would be nice for entertainment."
Airlines flying to Tokyo have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Tokyo
Masks required on board, masks provided on flights to Tokyo
Social distancing seating
Middle seats unavailable to book on flights to Tokyo
Testing for antibodies, testing for symptoms for flights to Tokyo
Waiving of change fees. Search flexible flights to Tokyo