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Pros: "Entertaiment"
Cons: "They should serve variety of. Food"

Pros: "Every thing was excellent. The crew was very courteous and gracious."
Cons: "Unfortunately we had about a 1/2 hour delay due to congestion. Not the fault of the airline."

Cons: "No wifi"

Pros: "Ended up in the middle seat even though i booked the flight 7 months ago"
Cons: "bad seating. the Korean air website would not let me pick my own seat in advance"

Pros: "The service during the flight were so impressive. They deserved to be recognized for their efforts attending to passengers. They are beautiful and always ready to help you. Thank you"
Cons: "Landings were a little rough..."

Pros: "We liked the food."
Cons: "Delayed flight. Limited choices of movies onboard."

Pros: "Friendly service"
Cons: "Not enough movie selection and the food selection"

Cons: "Seat was not comfortable."

Pros: "I dont have somebody sitting beside me"
Cons: "Boarding and Food"

Pros: "Superb courtesy and attention."

Pros: "Food and assistance"
Cons: "nONE"

Pros: "Seat and space friendly workers."
Cons: "Food could be better"

Pros: "Flight crews are friendly."
Cons: "A lot of walking to reach your connecting flight. My mom was on the wheelchair and they have to push her instead of riding on the cart they uses for the passengers needing assistance."

Pros: "The cabin crew was very polite. Restrooms were kept clean by the cabin crew"

Pros: "Politeness, cleanliness and food."
Cons: "Nothing to mention"

Pros: "Everybody was friendly and courteous"

Pros: "Room and cleanliness. Crews were awesome."
Cons: "Seat cushions very hard and do not give much support. After 12 hours, was very sore."

Pros: "I liked the service and the touch screen TV. The flight attendants were nice and friendly."
Cons: "I didn't like how cramped the seats are."

Pros: "I like to fly on Korean Air. Always done right."

Pros: "Flight was on time Crew very friendly and helpful and the pilots landed the plane smoothly Keep up the good job!!!"

Pros: "timely services of the flight attendants,politeness as well"

Pros: "Everything works fine except the language that has been used to communicate between the passengers and the staffs."
Cons: "It would be better to speak more in english than in their native language for proper communication between the crew and the passengers."

Pros: "cleanliness is very important to me, the constant tidiness esp. near the business class seat is wonderful i would fly Korean Air again because the planes are new. For future reference, how i wish they have domestic flights as well. Good luck to your continued good service."

Pros: "Very courteous staff, great food, entertainment, bathrooms are spotless with lotions and face mist, toothbrush and toothpaste, slippers, very spacious economy seats with plenty of room to recline and stretch legs."
Cons: "None"

Cons: "Flight was delayed."

Pros: "Friendly staff"
Cons: "Food"

Pros: "The service of overall the price"

Pros: "Friendly staff and good good choices. Clean and new plane."

Pros: "Korean employees at LAX are no helpful!!!"

Pros: "The flight attendants are very attentive and respectful."
Cons: "Economy seats are not the comfiest!"

Pros: "All was good"

Pros: "Nice crew, food and service"

Pros: "Service, people, space, entertainment"
Cons: "I'm vegetarian so there were no vegetarian options"

Pros: "Everything was great except for the lack of internet"
Cons: "No wifi"

Pros: "nice planes"

Pros: "I make the trip to the Philippines a few times a year and usually on delta. I tried Korean this time and was pleasantly relieved to find they offer a equal or better experience for less money in many cases"
Cons: "Nothing that wouldn't be the case in most airlines given the same situation. Only issue I have is short time change in flight but less than 30 minutes did not affect me and likely anyone else either"

Pros: "They have the best food;always offering drinks;have pleasant attendants"
Cons: "Towards end of flight the headphones were failing...unclear sounds & volume fading.They can also improve on the audio selection"

Pros: "Good food...good service.."

Pros: "Always fly Kirean Air. Business class on these long flights are great. The new 747-8, gives you a bit more privacy and the stewardesses are attentive, pretty and professional."
Cons: "Turbulence!!!!! Keep thinking the wings will fall off. Lol"

Pros: "It was nice to have a special meal (that I requested when booking the ticket). Otherwise, the comfort was fine."

Pros: "Cleanliness of the restroom and hospitality"

Pros: "Stewardess are courteous."
Cons: "Bathroom floor is not maintained properly. Always wet."

Pros: "Smooth travel"

Pros: "Customer service wss great! Good food. Great entertainment."

Pros: "This was a relatively short late night flight into Incheon from Manila; cabin crew was attentive. About an hour from Korea, about 3 a.m. we were awakened by the brightening cabin lights and served a full dinner. It was a nice gesture; my connecting flight was more than 18 hours later and the dinner helped with both time change syndrome and with hunger pangs. KAL was also very helpful with my change of schedule; I was returning to the US for medical needs including unexpected surgery recommended by my Asian physician, on a schedule to meet needs of my US physician, KAL is definitely a first class outfit, and has proved it with every flight I've taken."
Cons: "No complaints at all."

Pros: "Nice crew!"
Cons: "The food sucks, the seats are hard and uncomfortable"

Pros: "Food, entertainment and service."
Cons: "Seats are too close and fight, but the staff made the experience very good."

Pros: "Friendly staff, clean facility, good food and good entertainment selection."
Cons: "The long waiting line at ticketing area."

Cons: "The transfer was very inconvenient going thru customs which I think is not necessary since all passengers just came out from another plane. There was one incident that I really needed to go to the bathroom and the seatbelt just turned on. They didn't let me go but I saw other people stand up and go to the bathroom."

Pros: "Yes the crew are amazing."

Pros: "The plane itself was very clean and well maintained"
Cons: "Staff was rude to customers, with poor responses and a lack of customer service skills. After a long delay of over two hours, you would have thought they would've have been more understanding and accomadating. They also displayed poor communication through all stages of the flight."

Pros: "Flights were ontime, excellent customer service from gate staff and fligh attendants."

Pros: "Great service, comfortable aircraft, and pleasant staff. Would use them again!"
Cons: "Wish they would have warned us that we would be on lock down in the terminal at Manila when we went through security early. Cause we had to wait by the gate for 6 hours in a terminal that didn't have much else. Upstairs of Terminal 2 had no accommodations or restaurants/cafes. Just food stands. Still not bad though, would have been a nice warning though."

Cons: "They do not have any entertainment such as a screen to watch something."

Pros: "the crew friendliness"
Cons: "twice delayed boarding"

Pros: "Like the MYPAL but should have USB to help charge phone / tablet while watching on ALL planes."
Cons: "For having you own airport should have better shops and stalls for people waiting and lingering. There are no healthy options, fresh food, good coffee/tea. Please improve services offered at your head quartered terminal. Even the souvenirs available is very limited and over priced."

Cons: "Both flights, first from Guam and then to Bangkok were MISERABLY HOT. I thought the first flight was a fluke but after the second flight, I knew it's just your airplanes. Terrible. Won't book again."

Cons: "I missed it because of the first flight delay"

Pros: "Not so crowded!"
Cons: "Not reclining seat."

Cons: "Terminal 2 Manila is really going down the drain check in one row, immigration endless inside depart only one toilet to s eve a totally overcrowded check in Zone, not sure who the genius is deciding to close down additional toilets on one of the most busy travel days"

Cons: "Perfect flight"

Pros: "I got to the airport at 4:45 am (who urs and 15 min before scheduled departure). The airport employees couldn't find my flight. They said the 1st ANA flight is not till 9:30 am. Then after 30-40 min of confusion, searching, etc, they sent me to another terminal which was 40 min away! Where they couldn't find my flight either at first. Then they finally came back and said that per their schedule, the first flight out is on ANA is at 6:45, not 7. And the reason why they couldn't find it is because it was only code share ANA but operated by Philippines airlines. As a result I missed my flight, missed my work and had to deal with co sequences. Unacceptable"

Pros: "Very friendly, professional staff. Far superior service to US-based airlines."

Pros: "Direct flight"
Cons: "The crew is not very attentive. Everything felt dirty. No tissues in bathroom"

Pros: "The crew"
Cons: "Boarding so bad"

Pros: "We arrived safely."
Cons: "The seats on Philippines airlines are too narrow."

Pros: "Good price"
Cons: "There was too much delay in the going flight"

Pros: "The lemon butter fish was one of the better airplane meals I've ever had. Boarding was quick and smooth. Taiwanese people take the longest of any nationality to board a plane (they have a series of "pre-seating" maneuvers which cause huge backups). Despite this, the flight attendants politely humored them and were not pushy. Had this happened in the US, the flight attendants would have told them to sit down, get out of the way, and do their aisle stretching exercises and random meanders around the plane AFTER all passengers had been seated!"
Cons: "The plane was old and dirty. The flight attendants seemed more interested in gossiping with each other than greeting passengers (though one or two were very good and professional). Only one flight attendant could speak Chinese. This was not a problem for me, though it was for some of the Taiwanese tourists."

Pros: "Food was excellent!"

Pros: "Their website would not let us manage our booking, ie. change seats or pay for additional luggage. Thus incurring larger fees at airport. Customer Service at airport was worthless and condescending at best!"

Pros: "Great service and wifi on board!!!!"
Cons: "Nothing"

Cons: "Traffic getting to the airport. Advice to others is allow plenty of time getting into manila"

Pros: "Comfortable seating."

Pros: "Crew were friendly and helpful. During the flight, you need to have your tablet or phone with installed PAL apps to able to access and play their online entertainments."

Pros: "The in flight meal was very. The cabin crew was friendly and gave good service."
Cons: "Legroom could have been better."

Pros: "Nothing"
Cons: "Original flight was cancelled for 'operational reasons' - was put on next day flight instead. Repeatedly called Philippine Airlines customer service to ask about them providing overnight hotel accommodation given the new flight time, but was either told to call back later, that they had entered the wrong date for the request for hotel accommodation - in the end received no reply at all!! Worst airline customer service experience ever!"

Pros: "Philappo all very nice"
Cons: "nothing i didnt like"

Pros: "A very accomodating crew. Truly filipino."
Cons: "No entertainment onboard. Wifi is limited. The toilets seem to be poorly maintained. I sat next to the toilet and i can soetimes smell the urine from my seat and the fact that the toilets have small space."

Pros: "Nothing"
Cons: "Service was bad, tv was broken, delayed flight, etc."

Pros: "Flight was comfortable"
Cons: "Not used to Red-eye flights"

Pros: "Loved the cuisine. I had the beef and rice dinner and it was probably one of the best airplane meals I've ever had."
Cons: "The seating arrangement was a bit weird. All of us were crammed into the back of the plane, and the middle front seating area was wide open. We all could have used a bit more space since it was an overnight flight and most of us just wanted to sleep."

Pros: "Food was good."
Cons: "No entertainment. Boarding was slow and inefficient. Lack of information on the delay at airport. No notification on change of gate."

Pros: "The food was decent compared to all other PAL flights I have taken. The aircraft was also decent and no safety pins to hold seat pockets in place. Clean. The boarding scheme finally works when passengers are shown visuals and actually rejected when their rows are not yet called. Hopefully this service will only improve for the better and hope that flights to the US have also now improved as I have been avoiding PAL like a plague ever since the 2000s if I can as the food and service and the plane were mediocre at best. Maybe this time it is actually worth trying again. We'll see."
Cons: "The delay caused by cargo being loaded late is not acceptable especially when you have a tight schedule for transitting in SGN for another flight. PAL should strive to stick to the time and avoid these delays by planning ahead..."

Cons: "Hope that they have reminders about passengers with children to keep then contained or seated and not wondering alone, heading back repeatedly to restrooms during the flight without servailance."

Cons: "They left my luggage behind. But I got it back the next day on the first flight out at no expense. The flight was slightly delayed - no fault to PAL, just a couple of super-late passengers."

Pros: "flight was on time, good service"
Cons: "check in to get boarding passes is very poor. had to go to sales office to get voucher then go to check-in counter to get boarding pass and check luggage"

Cons: "Very bad, delay 90 minutes"

Pros: "Food was ok but they had Ice cream after the meal"
Cons: "Plane was 1 hour late"

Pros: "Nothing stood out"
Cons: "No entertainment, flight attendants not very friendly"

Pros: "The food and flight was good"
Cons: "The earphones reception was no good and I was looking forward in seeing the movie they had playing which was Creed but could not."

Pros: "The pilot communicated well with passengers when the landing had to be aborted due to another plane still on the runway. He circled around and landed and passengers cheered."
Cons: "The checkin staff were extremely slow. We arrived fully two hours ahead of time and barely made it to our gate in time to board the plane."

Cons: "delayed over an hour"

Pros: "nothing"
Cons: "I missed my flight because an employee told me the wrong terminal to go to"

Pros: "Service was good"
Cons: "No space between front seat."

Pros: "Nil"

Pros: "Food was good."
Cons: "Need more leg room."

Pros: "Nice plane, good flight attendants, plenty of restrooms to accommodate the passengers, smooth flight and landing"

Pros: "The pilot was awesome."

Pros: "Cabin Crew was very attentive. Good service. Food was good. Did not use entertainment system."
Cons: "No toilet paper in lavatory. Landing was very hard. Flight was 20 minutes late"

Pros: "Smooth flight"

Pros: "Great"

Cons: "Very tiny seats, tough for a westerner."

Cons: "No entertainment, no place to plug in devices, extremely uncomfortable. The worst part was the Dixie cup of water served. Really?!? A bottle or larger cup would have broke the bank? Was so thirsty by the time we landed even though I had the attendants bring me water three times."

Pros: "Crew was polite"
Cons: "Food and entertainment"

Pros: "Got upgraded to first class, there wasn’t any TVs but it was only an hour long flight. Staff was also really nice"
Cons: "Magazines or tv."

Cons: "Bad ticketing system. Too narrow seat position. Crews are using too strong perfume. Bad altitude changing. Overally it was worst experience in my life."

Pros: "Good value for the money. Flight crew was young and exuberant, very willing to make the passengers journey as comfy as possible. Surprised an inflight meal and two checked bags were included in my fare. Other international carriers would have charged extra! Hope this Korean Air economy carrier sticks around. Hope to fly them again!"
Cons: "The plane was on the old side with worn seat cushions. Not the most comfy for long haul flights. No pillows, blankets or inflight entertainment. Do bring your own blanket or jacket and do not forget the snacks!"

Pros: "Food was good quality and good portion for the duration of the flight."
Cons: "Seat were smaller than Korean air everything else feels like any other budget airline"

Pros: "Wide leg room, nice customer service and most importantly being able to check in baggages up to 15kg for free!!!"
Cons: "Nothing"

Cons: "Bad service"

Cons: "We were delayed three hours"

Pros: "Service and crew"
Cons: "It was a older plane with very little legroom. I’m 5’7”"

Pros: "ちゃんと時間通りの運行がなされました"
Cons: "機内がもっと快適に過ごせるように努力してもらいたい"

Pros: "We were actually on Korean Air, not Jin Air due to our change in schedule. Korean Air staff in Hanoi were truly excellent. They even followed thru so that staff in Seoul assisted us with our connection. We were very impressed. Korean Air's flight attendants have always been professional and courteous. The level of service is superior to most airlines we've used."
Cons: "Absolutely nothing."

Pros: "None"
Cons: "Ancient plane! It still has ashtray!"

Cons: "The flight was suppose to be a direct flight but we end up stoping at Hongkong. We were on the plane for over 12 hours instead of 5 hours and 20 mins."

Cons: "I was just put on whatever seat was available."

Pros: "the trip with Jin air from Clark was good, the trip from Inchon was good"

Pros: "Great flight, good service"
Cons: "It was all fine."

Pros: "This was a codeshare with JinAir. The staff was friendly and helpful. The plane was small, but thankfully there were plenty of open seats so it felt spacious."

Pros: "It was okay!"
Cons: "The connecting flight was a little confusing, most of us don't know what's going on or where to get the boarding pass."

Pros: "It's what you expect from a budget airline. Was actually happy they had food."
Cons: "The food was not good at all. The seats were uncomfortable. There is no entertainment."

Pros: "Comfortable seats."

Pros: "Good for a short hop from Korea to Japan"

Pros: "I paid for Korean air tickets only to realize I got cheap flight on Jin air. I puposely paid more for a real airline. Not some tiny seat budget airline that can't even serve a proper meal. This is the last time I buy on kayak!"
Cons: "EVERYTHING"

Pros: "The crew were so accommodating"
Cons: "No entertainment and the food is few and no other choice for free drinks"

Cons: "Delay from Japan to Korea 7 hours."

Pros: "Thy got us there (an hour late)."
Cons: "Poor food. Soda is extra charge. Flight crew was in bluejeans. Boarding passes only available at the airport at the time of the flight. No legroom."

Cons: "Very tight on legroom."

Cons: "No TV"

Cons: "I could only check-in 2 hours before hand and that annoyed me because it's very stressful to check-in that close to departure and get through security and customs. I was especially upset that I booked my flight with Korean Air and didn't find out it was actually with Jin Air and I could could not check in with Korean Air."

Pros: "price"
Cons: "cramoed"

Cons: "It was quite late"

Pros: "It was awesome"

Pros: "IT was ok"

Pros: "The only positive about this flight was the cleanliness of the aircraft."
Cons: "Flight attendants are dismissive of their non korean passengers. Flight was late in departing from Angeles."

Pros: "Friendly staff. Good snack!"

Cons: "The flight was delayed due to weather almost missed my connecting flight to New York but the crew was helpful. Really appreciate the flight attendants help.lo"

Pros: "Got me there on time."
Cons: "Tight fit, no food o entertainment unless purchased on aord."

Pros: "Crew was social and friendly. Great job on a long flight."

Pros: "when I tried to to make changes to my trip they asked me for three hundred and fifty Dollars so I called Korean air changes were made at NO EXTRA charge"

Cons: "Korean airlines ignored my wife's request for a wheel chair. She explained that she was a diabetic and was feeling dizzy. They did allow her access to a short cut through the terminals; however she had collapsed, broke her watch, cover to the cell phone, injured both legs and right arm. She kept yelling for help and no one arrived, she managed while in intense pain to get up make her flight. When she arrived in Bangkok she went immediately to the Emergency Room and received treatment. I am appalled at the indifference of the members of the boarding crew that didn't offer assistance to my wife."

Pros: "No entertainment on the flight at all, food was ok. Lucky that I got bump to prestige otherwise I will have comment on seat as well"

Cons: "Delayed for over 2 hours Staff not accomodating Staff dressed unprofessionally"

Pros: "I would not use Gin Air in the future. Will stay with Koran Air."
Cons: "Nothing was good about the flight. Sub standard . Transfer was not good either."

Cons: "Almost everything. Jin boarding system is suck. They can't give me the boarding pass for the transit flight and they don't know what should I do when I am going transit. This is even more frustrating when the flight is delayed and you have 1 hour of international flight transiting. Food is cool and tasteless. I won't fly with Jin air ever again. I would say that after all these years of at least 70000 miles of air traveling. This is the WORSE of my experience."

Cons: "No movies, one small snack, this was a 6 hour flight"

Pros: "I am a frequent flyer internationally and domestically in the USA, and flown multiple airlines but have never ever felt offended by a flight crew until my return flight to the US from Clark airport in the Philippines scheduled to depart on 1-13-2016 at 11:55pm. The cabin flight stewardess in her navy blue top and jeans asked me to sit down when she saw me standing at the front of the plane while the plane was cruising. There was no turbulence at that time, the seat belt sign was off and the captain did not announce a need to stay seated with the seat belt on. I explained that my back and left leg hurts so I needed to stretch, shake it off and stand. She insisted that I sit for my safety. I did not argue because I did not want to cause trouble. Then I asked her for the toilet which was behind her, hidden as she keeps the curtain pulled around the toilet and galley. She directed me to the tail of the plane when I am seated at #28B at first row at the front of the plane, 4-5 steps away from me. She kept still, standing in front of the toilet until I walked away to the back of the plane. Again, I did not complain nor argue. I thought to myself that maybe the front toilet if off limits to passengers. Then later when I returned to my seat, I watched all other passengers who appear of her same race and talked same language as hers, pull the curtain covering the toilet and galley, use the toilet and get drinks from her freely. I felt very offended that I was not allowed to use this toilet as every one else have and did not receive the same friendly service as those passengers. I wanted to keep to myself about this but I realized I was treated unequally. So I told her that I was offended that she directed me to the back of the plane to use the toilet while everyone else used the front of the plane toilet. I also told her I felt I was not treated equally and felt very hurt. She kept apologizing after I explained how I feel but her apology does not take away the fact that I was treated differently and unequally. I advised her that she should not treat her passengers as if we are ignorant of flying, of our rights and of flying etiquette. She kept apologizing every time she passes by me throughout the flight but this did not ease my feelings at all. This was the last blow to my dissatisfaction with this trip beginning with the 2-hour flight delay. With many other airlines flying to Clark airport in the Philippines, I choose not to fly Jin Air again. In fact, I already booked with another airline today for my next trip with my family in 6 months for a wedding. I will not recommend Jin Air to everyone I know."
Cons: "The flight stewardess was very offensive. I am a frequent flyer internationally and domestically in the USA, and flown multiple airlines but have never ever felt offended by a flight crew until my return flight to the US from Clark airport in the Philippines scheduled to depart on 1-13-2016 at 11:55pm. The cabin flight stewardess in her navy blue top and jeans asked me to sit down when she saw me standing at the front of the plane while the plane was cruising. There was no turbulence at that time, the seat belt sign was off and the captain did not announce a need to stay seated with the seat belt on. I explained that my back and left leg hurts so I needed to stretch, shake it off and stand. She insisted that I sit for my safety. I did not argue because I did not want to cause trouble. Then I asked her for the toilet which was behind her, hidden as she keeps the curtain pulled around the toilet and galley. She directed me to the tail of the plane when I am seated at #28B at first row at the front of the plane, 4-5 steps away from me. She kept still, standing in front of the toilet until I walked away to the back of the plane. Again, I did not complain nor argue. I thought to myself that maybe the front toilet if off limits to passengers. Then later when I returned to my seat, I watched all other passengers who appear of her same race and talked same language as hers, pull the curtain covering the toilet and galley, use the toilet and get drinks from her freely. I felt very offended that I was not allowed to use this toilet as every one else have and did not receive the same friendly service as those passengers. I wanted to keep to myself about this but I realized I was treated unequally. So I told her that I was offended that she directed me to the back of the plane to use the toilet while everyone else used the front of the plane toilet. I also told her I felt I was not treated equally and felt very hurt. She kept apologizing after I explained how I feel but her apology does not take away the fact that I was treated differently and unequally. I advised her that she should not treat her passengers as if we are ignorant of flying, of our rights and of flying etiquette. She kept apologizing every time she passes by me throughout the flight but this did not ease my feelings at all. This was the last blow to my dissatisfaction with this trip beginning with the 2-hour flight delay. With many other airlines flying to Clark airport in the Philippines, I choose not to fly Jin Air again. In fact, I already booked with another airline today for my next trip with my family in 6 months for a wedding. I will not recommend Jin Air to everyone I know."

Pros: "For a 6 hours flight there should be some form of in flight entertainment. There was nothing. It also took over an hour to board and we were delayed to our connecting flight by 30 min and almost didn't catch our second flight."

Pros: "Fun crew, smooth flight."

Pros: "Boarding was smooth and quick."

Pros: "The quiz and prizes given by the service crew onboard"

Pros: "The seat has a bit more space than regular economy in competitor airline"
Cons: "The cabin crews on this flight need some passenger service training!"

Pros: "Nothing"
Cons: "Everything"

Pros: "The boarding was organized"
Cons: "Free snacks?"

Pros: "The airline assigned the latest airplane to my flight. Its USB charging port was good."
Cons: "I do not know why the cabin crew provided a meal on 3 pm than much later around 5 pm. The flight arrived to the destination on 7 pm. I thought I ordered a dinner."

Cons: "Crew made robotic announcements, no spirit! No effort made to offer beverage, snacks, etc...they were the least interested group ive had on cebu pacific in a long time uuuuggh why bother?"

Pros: "XSS"
Cons: "XSS"

Pros: "Yes, the crews were super. They keep entertaining us the customers. Thanks guys"

Cons: "Seats do not recline"

Pros: "Staff"
Cons: "Everything else"

Pros: "">XSS"
Cons: "">XSS"

Pros: "Nothing"
Cons: "Super delayed flight they dont offer even water and to think we are travelling with children."

Pros: "Fast boarding"
Cons: "Plane wasn’t full so crew should have let us spread out"

Pros: "All is helpful"
Cons: "Make the plane clean..."

Pros: "Nothing. Website did not notify me when booking that visa for us was required so I did not even get to fly to my destination which was a waste of my time and money to drive 5hrs to the city and not get any of my money back."
Cons: "Put a notification when rsvp’n ticket that certain countries need a visa approval from their country before booking. Wasted my time/money so I didnt even get to go to Vietnam n wasted a 5hr drive to my city. At least could have gave me some future discount code since I couldn’t get any money back"

Cons: "Boarded early - then sat on runway in queue almost 1/2 hour - fault of Manila airport which has more traffic than it can handle, not of Cebu"

Pros: "Friendly and ready to help crew"
Cons: "No form entertainment whatsoever. Deleted for about 2 hours"

Pros: "Boarding was quick and flight was on time."
Cons: "No in flight entertainment, but you get what you pay for."

Pros: "I liked that everything was fast and easy with no issues"

Pros: "At least no gate change or delay..shock shock"
Cons: "Checkin as usual was understaff and slow....agent refused to enter our getgo numbers or change our seat assgnment as had been done in the past. Refused to orint boarding pass because i had on my phone....i dislike this and want paper backup! Speaker system for gate announcements at term 3 is the worst! Boarding is always bad but now a new system to read tickets is worse than ever! My knees touch the seat in front it is so crammed...at least short one hour of discomfort."

Pros: "cheap flight"
Cons: "delayed flight by almost 1 hour. no discipline officer to impose noisy and disturbing co-passengers"

Cons: "Why do we have to pay for the smallest snacks? On a 4 hour flight??"

Pros: "%3C/h1%23XSS%3C/h1%2E"
Cons: "%3C/h1%23XSS%3C/h1%2E"

Pros: "Seats were comfortable. Lavatory was spacious. Airplane was clean."
Cons: "I know that the ground crew can’t control passengers from lining up even if it’s not their turn yet but there should be enough space for families with small kids and senior citizens to go up to the front to board ahead."

Pros: "On time departure and arrival. I got an upgraded seat by the exits doors for extra legroom. Flight Crew was polite."
Cons: "If I had to be picking it must be exiting the plane according to the rows for back and front exiting the plane. Almost half of the back rows was still trying to exit in the front and not at the back exit. Overall great!"

Cons: "It was almost 3 hours delayed."

Pros: "The flight was faster than the arrival time"
Cons: "Delayed flight. Ofcourse"

Cons: "No wifi, no food or drinks provided. Checkin was a very difficult process with employees giving us different answers on same topic. No display in terminal where to check in on an International Flight. Charged us to check one bag each and would not allow us to carry it on although the same bags were allowed as carry on from NGO-MNL Were told by one person we could checkin for our flight, told were we’re at wrong counter and international counter was not open yet. My checked bag was ripped open somewhere in the process of being transported!! I don’t think I will fly this carrier ever again!"

Pros: "So delayed!"
Cons: "Delayed flight"

Pros: "The seats by the window were large which was nice."
Cons: "They charge you for snacks and drinks. Despite the low price I already paid for the ticket and those amenities should be automatically included."

Cons: "Flight was updated with no other options at all. Original flight was cancelled and they booked us on a much later time. Supposedly, we are arriving in incheon at 8pm. With the updated booking, we are arriving at 10pm. On the day of our flight they informed us that ot would be delayed and we’ll arrive at Incheon at 12mn."

Pros: "“>Test"
Cons: "“>Test"

Cons: "Delayed flight."

Pros: "Good flight"
Cons: "Landing not so smooth"

Cons: "Crew seemed unfriendly, many small delays . There, passengers were no allowed in galley area to use toilet, had to walk through aisle #1"

Pros: "On time. Organized boarding. Roomy seats"
Cons: "Nothing"

Pros: "Thank you for the great services."

Cons: "Super delayed."

Pros: "On time"
Cons: "Seats are uncomfortable."

Pros: "They're ok as long as you aren't taking along extra baggage!"
Cons: "We had to wait an extra half hour for about half a dozen late passengers. Seems if they are that late the plane should have left."

Pros: "I like it because I arrived in Hong Kong earlier than the time we expect. So well done!"
Cons: "N/A"

Pros: "It was on time"

Cons: "They did not serve water for free.I was very thirsty and dehydrated within the four hrs and 20 minute flight. There's no tv, there were no entertainment at all. We boarded 40 minutes late. The weather was sunny out, there should not be any reason for the flight to be in a delay."

Pros: "Nothing"
Cons: "Our flight was delayed by almost an hour and we waited on the tarmac. Terrible service. Terrible flight. Will never fly Cebu by choice."

Cons: "Late leaving the gate then waited an additional 45+ minutes in a line of planes waiting to take off because NAIA is down to one runway."

Pros: "Cheap"
Cons: "Longest lines in teh world at check in. Get your act together CEbu. No in flight entertainment."

Pros: "Friendly staff Great price"
Cons: "Couldn't really sleep too well Not enough leg room for a 6 footer Still, worth it!"

Pros: "Early arrival"
Cons: "Long queue"

Pros: "I am missing my luggage’s"
Cons: "Where is my luggage"

Pros: "Seats and timeliness were good"
Cons: "Checking in process should be improved"

Pros: "The crew was excellent and comfort was good."
Cons: "It wasn’t so much AsiaAir as it was the terminal. Terminal 4 in Manila is a mess as far as trying to check in. There isn’t enough room for the amount of flights boarding there."

Pros: "The comfort of the seat, its wider... Since I am broad shouldered I need a comfy seat."
Cons: "We just landed and the two cabin crews were chatting. One passenger stood up since she couldn't hold it and that she really needs to vomit one cabin crew laughed loud when the guest went inside the restroom. Maybe the cabin crew was surprised, but it wasn't a good to see."

Pros: "Flight was on time. Check in was ok iwith all our checked in bags tagged as Fragile to signify priority baggage that came with our AirAsia Visa credit card perks. Boarding was slightly chaotic."
Cons: "Room for improvement for priority checked in baggage upon arrival in Manila -- only 1 out of our 5 priority bags came out first while the other 4 came in last together with all the other non-priority bags."

Pros: "Professional flight attendants, very good and efficient check-in, food on-Board was acceptable."
Cons: "Narrow seats, cramped, flight time change, gate changes, crazy and inefficient terminal in KL with long walks."

Pros: "The music"
Cons: "No free food, very cold. Flight was delayed. Ordinary"

Cons: "I booked through kayak which redirected to kiwi. On the boarding pass it gave the wrong terminal (domestuc terminal, when i was flying internationally) then to find out the terminal got updated online. In addition, the flught was delayed and gates were changed and i found out AFTER i already boarded the plane. Terrible."

Cons: "Flight was very late... in the airplane it was way too cold, like we entered in a freezer.. and they didnt even offered blanket so we didnt qppreciate that part at all"

Pros: "CHEAPEST FARE"
Cons: "CHARGES"

Pros: "Price"
Cons: "No space for luggage due to lack of enforcement of one carry on policy. Seats are way too close and they lean back, knee was in the seat in front the whole flight. Plane is old and landing was hard."

Cons: "1 hour delay"

Cons: "The crew hate their jobs."

Pros: "ok"
Cons: "not bad"

Pros: "The brownie was good"
Cons: "nothing"

Pros: "No hassle checking in"
Cons: "The seat was a little unc"

Pros: "Making it from one point to the other was the only thing that went well."
Cons: "I was double charged for the ticket. Customer service has been researching this for little over two weeks. Flight was delayed for just over two hours with multiple gate changes. Customer service at the terminal was no better than the customer service on the hotline."

Pros: "Crew"

Pros: "teatment"
Cons: "lack facilities....etc"

Cons: "The boarding was always late"

Pros: "Nothing"
Cons: "Delays, seats are poor, unclean. Leg room is too little.very bad customer service"

Pros: "The crew was very nice and helpful."
Cons: "My seat was broken and would go back if I leaned on it too hard. We were delayed for so long and sat on the runway (perhaps the airports fault). There was no overhead room for our carry-on luggage and no one was very helpful about it. Other passengers around us had the same issue with the carry-on luggage."

Pros: "Much better than cebupacific. More flights to more places please so I never have to fly cebupacific again."
Cons: "I checked in online. No checked bags. Went straight through security. Departure screen not working AGAIN. No company logo identifying Air Asia at gate. Asked employees at 3 other airlines and security. All of them told me they couldn't or wouldn't help. Had to crisscross the terminal for 90 minutes trying to find any sign of where AA was flying from. Inexcusable."

Cons: "flight from puerto princesa to manila was delayed by four hours and we missed connection to Europe. We had to stay other terrible day in Manila and had to buy a new expensive ticket :-("

Pros: "Flying on Airbus 320"
Cons: "Meal and baggage choices must be made before flight or additional charges will be paid. Delayed 45 minutes for 1.5 hour flight!!"

Cons: "A new low in tight packing. Tray was too close to go down"

Pros: "Budget"
Cons: "No food, water, or comfort on Air Asia flights! major baggage restrictions, even for carry on."

Pros: "Not Much"
Cons: "Old plane that was delayed at every possible point in the process."

Pros: "Staff at the checkin counter were very polite and very reassuring - although as I checked in they didn't mention that the flight would be delayed"
Cons: "Flight was delayed over an hour with no explanation."

Cons: "We arrived 2 hours before our flight, only to be told that there was a delay of 2 hours, then before our flight delay time another 2 hours was added, and a further 2 hours. We were supposed to land in Kalibo at 6.40pm, and didn't arrive until 1.15am!! The even more annoying thing is that i paid double the cost of the evening flight to arrive at our original time, I should have just taken the ferry at least then we could have enjoyed the near 12hour journey it took us to travel less than hour hour in the plane!! Poor piece of food whilst waiting 9 hours also!!"

Pros: "There was not much I liked about this flight. However was was rather inexpensive to pay for baggage prior to getting to the airport."
Cons: "I hate the fact that food, including water, was only available for purchase. It was a very tight squeeze sitting on this plane. My seat didn't hardly recline."

Pros: "Check-in online process was easy. Price was good. Staff was very helpful at the counter. Aircraft was very clean."
Cons: "The terminal bathrooms were awful in Aquino airport, not the airline's fault. Was so hard to board with 2 small kids amongst all the people rushing onto the plane. Would be better to have us board first or last. No free peanuts or water, I guess something only American companies do. No entertainment."

Pros: "Old plane and seats in Row 14 were broken and angled down so you practically slid off the seat! Flight crew all knew about it and said nobody has fixed it yet for a while!"

Pros: "Getting to my Destination"
Cons: "Flight was delayed 4 hours they said due to congestion, however at least 4 other flights left before us going to Hong Kong that were not delayed. The staff at the counter lined everyone up to board only to hand out free water and cake send us back to our seats. The plane wasn't even there yet. Everyone was very confused and upset. After finally boarding the plane it was dirty. Tray table wad really sticky and there was a used cup in my seat I had to remove before sitting. Also my seat did not recline so I was very uncomfortable with small amount of leg room. The flight was supposed to land in Hong Kong at 7:15 by the time we got to hotel it was 1:30am. It's a shame I had to pay for the whole night at the Hotel."

Pros: "Price"
Cons: "Plane left 2 hours late. Charged for carry-on Charged for water and sodas Plane was dirty"

Pros: "The price was low, but I believe there were other airlines in the same price range."
Cons: "Both flights were delayed for over an hour. They did not report all the delays to the flight status sites. I think it was in an effort to keep their on time percentages higher. Choose a different airline if you prefer to be on time."

Pros: "Yes"
Cons: "Deleted flight"

Cons: "Seats are too cramped and close together."

Pros: "Food was actually pretty good, for an airline that is. F/A's were very polite, and professional."
Cons: "First flight was delayed 2 1/2 hours. Second flight was delayed 3 1/2 hours. Seats were very uncomfortable. Head rest doesn't adjust. Lost my phone on the airplane back to Manila. I tried to call Air Asia, and they sent me to airport lost and found. Airport lost and found sends me to Air Asia,........... after about 10 times of doing that I finally got an Air Asia rep on the phone to take me seriously. But she didn't see too concerned or interested in finding my phone for me. I told her to check the plane, and contact me if they found it or not....... NO reply! So I called back the day after, and again, got the run around...... Now, this second assistant I told the same thing. No communications or customer care with this airline. I worked for the airlines for 14 years, and I could check a plane for a cell phone in about 10 minutes, and get back to you... Air Asia that's like pulling hens teeth!"

Cons: "flight was delayed by 2 hours"

Cons: "We flew 1hr and 45 mins delayed."

Pros: "The staff were amazingly nice and professional. The flight wasn't full, so I had an entire row to myself. They even gave me exit row, so I had extra room."
Cons: "The flight was delayed 3 hours. We boarded late, but even once we boarded we waited even longer before taking off. Food was only for pay (even with the delay). No entertainment in the headrest."

Cons: "Frustrating sitting on the aircraft waiting for clearance. Really? Heavy traffic in Kalibo? No weather issues."

Pros: "Staff at the Manila Airport were extremely friendly and helpful."
Cons: "My flight departed 3 hours late from Manila. There was only a couple centimetres to spare between my knees and the seat in front of me. I am glad the flight was only 1 1/2 hours."

Cons: "Air Asia doesn't provide water, which is fine if they air a "budget" airline, but they don't take credit card which is a huge hassle when trying to purchase things in flight."

Cons: "They charge me 70 dollars more for my bag... They said that's its only aloud 7 kilo hand bag"

Pros: "Getting off the plane"
Cons: "Plane was unsafe, engine was making unacceptable clanking sound before taking off, totally unacceptable, airline canceled flight before time and rescheduled the time, then left an hout late after the new time on runway, the process of terminals is also not clear as to where you myst go , worst airline experience i have ever had, would never recommend to anyone .... Airport ground staff are not too helpful"

Pros: "Very accommodating staff, but that's it really"
Cons: "Economy legspace, but when is that every enough. Really expensive luggage prices"

Cons: "I suspect you cancelled the earlier flight because you didn't have enough passengers. Why don't you have passengers? Because they never know if you will leave on time or be 3 or 4 hours late. That is bullshit. You have an earlier flight but then decide to combine two flights into the later. For those of us who like to plan our business trips this is impossible. I am slated to leave Friday but have no idea if I will get to the airport and have to wait six hours or not. Will you pay for my beer in the bar, at HK$75 each while I wait."

Pros: "Nothing"
Cons: "Everything!!! I reached airport 3 hours early so that you I don't miss the flight due to bad traffic in Manila on friday. The flight got delayed by 4 hrs and they difnot provide a reliable status anytime. Ambiguity was killing. The flight seats were bad with torn seats and no padding on hand rest."