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Cons: "Economy seat was very uncomfortable even though it reclined a lot. Was very disappointed I could not sleep on 12 hour flight. Arm rests too low? Shape of backrest was odd. Maybe provide a bigger pillow in addition to neck pillow to have something to rest arms on. Also tou need more movies. Singapore Airlines has many more options. Overall airplane, crew and food were very nice"

Pros: "The crew was attentive and service was excellent."
Cons: "At check-in counter in MNL, the JAL agent mistakenly told me that I don't need to claim my bag and re-check at DFW before heading to final destination MEM. Food wasn't as good as previous JAL flights earlier this year and last year. That said, it's still better than other airlines."

Pros: "friendliness"
Cons: "food"

Cons: "Wider arm rests"

Pros: "The crew"
Cons: "The foods could be better not up to the standard of EVA air on economy class"

Pros: "The crew provided excellent service and the food is really great."
Cons: "My only issue was the other travellers not related to JAL. I was unable to properly sleep due to the toddler's whining and the senior who stopped me from reclining my seat."

Pros: "The flight crew"
Cons: "More space"

Pros: "Crew very helpful. Seat roomy."

Pros: "Very comfortable and nice atmosphere"

Cons: "Over all"

Pros: "No complain"

Pros: "Nothing to note"
Cons: "Food, could not check in online or preselect seats. Could not upgrade to business class"

Cons: "Nothing"

Cons: "food from manila to japan was excellent,food japan to vancouver was not...could only eat half of it"

Pros: "I like everything about flying JAL. That is why JAL is always my first choice."
Cons: "I did not like when I can’t choose my seat after booking a flight."

Pros: "Crew very polite, friendly and respectful."
Cons: "Flightsame as"

Pros: "Nice leg room and excellent head phones nice crews"

Cons: "No complaints! Not even one!"

Pros: "The staff are very friendly and accommodating. The food is superb. Although, our trip is long it doesn't seem like because of the great service."
Cons: "None"

Pros: "Always on time!"

Cons: "Selections of movies"

Cons: "I wasn't able to pre-select my seat."

Pros: "Seat width, Crew Service,"
Cons: "Web Site Check in is cumbersome"

Pros: "The legroom is comfortable for a tall person."

Pros: "Efficient and friendly service. Second time flying them, and will continue to fly JAL."
Cons: "N/A"

Pros: "Excellent customer service"

Pros: "I like the food best.."
Cons: "Hope there will be more tracks from arashi."

Pros: "Very nice quality crew and consistent service. Very helpful at desk check-in. Compared to US airlines, is much prefer Japan Airlines!"
Cons: "The flight was late to board. The crew was polite but not overly friendly. I wish they had an earlier flight so we didn't have a 15 hr delay in Narita but I guess the itinerary is what it is."

Pros: "When I checked in for my flight it was fast, efficient and friendly. Their Manila staff is awesome! I was very impressed and happy with their service. I will be using JAL again."

Cons: "I reserved Korean air but it was Japan air line. I was really difficult to web-check in to find my reservaiton."

Pros: "Food, lavatory experience"
Cons: "Small carry and carry on bag"

Pros: "Great service. Great in flight entertainment. Served a meal. Had USB charge port. Spacious even though I was in the last row."
Cons: "Wish they offered a vegetarian meal, however the food was great and I still was satisfied with the parts I could eat."

Pros: "Courteous and helpful crew members and I liked the delicious meal served during our flight."
Cons: "Nothing."

Pros: "The service Japan Airlines gives is always the best service possible.They treat you like they need you and not the other way around.I will fly with them again."

Pros: "The check-in was flawless and gave me accurate information about my luggage being checked all the way through. I had an overnight layover in Tokyo and they handled my luggage the way I expected."

Pros: "That it was comfortable."

Pros: "They will not let me board the plane and I checked the airline before.leaving USA to make sure my ticket is valid and it's OK but when I was to return to USA on april10 they inform me my ticket invalid,cost me alot of money and inconvenience ,God bless"
Cons: "They will not let me board the plane and I checked the airline before.leaving USA to make sure my ticket is valid and it's OK but when I was to return to USA on april10 they inform me my ticket invalid,cost me alot of money and inconvenience ,God bless"

Pros: "The whole price was wonderful I like everything about it"
Cons: "There is nothing to dislike about the flight"

Pros: "Seats in cos are comfortable and plenty of leg room compare to US airlines. Food selection is very good as well as the service. Flight Attendants were very friendly and attentive. Will fly JAL again!"

Pros: "Service from cabin attendants was excellent, specially the crew announcing up coming turbulence, foods, landing. Price is good as well."
Cons: "No big deal, I don't care some of the food, smells fishy. Like I said no big deal, still using Japan Airlines."

Pros: "Clean and very good service."
Cons: "Food."

Pros: "Nothing"
Cons: "Flight was diverted to another airport and when we finally got to Tokyo, the next flight's gate had closed even though it didn't leave for another two hours. We had to wait in a huge line to get rebooked and it was clear the Japan Airlines employees did not know what they were doing. Put me on a flight next day and couldn't even provide hotels for us (gave us $100 to find our own which was near impossible at that time). I had to sleep in a sleeping bag in the airport overnight by myself."

Pros: "The space, the courtesy of the staff, the food. Loved the noodle breakfast."
Cons: "Could not understand the announcements ... what a thing to "complain" about. Could not choose out seats online."

Cons: "Boarding was actually good. It was checking your luggages in and getting your boarding passes which was POOR. Passengers on International flights going out of the Philippines are advised be at the airport at least 3 hours before scheduled flight. Well, the JAL check-in counter opened at 650AM for the 950AM flight (exactly 3 hours before the scheduled flight), with maybe some 50 people already in line. With most passengers coming far from the airport, it will be very very helpful if the counter, even at least one counter, would open earlier, so that passengers who came in early could check in early and wait comfortably in the departure area."

Cons: "being moved"

Pros: "Big bathroom, bide, wifi, movies, very good coffee, spacious seating areas, the price of airfare!!"
Cons: "Everything!"

Pros: "Always on time!"
Cons: "Everything is perfect."

Pros: "The bathroom is super clean."
Cons: "Maybe you can make some alterations with your meal offerings."

Pros: "I like the food they served during the flight. It very well-thought meal and delicious at the same time. I also like the latest movies on board. We also arrived 20 minutes early! It was absolutely smooth and relaxing flight."

Cons: "The fish is terrible - no matter it is regular or low salt meal."

Pros: "good service, on top of it i have been upgraded during the longer oversea flight. i like the companies doing that often"
Cons: "food can always be better but overall ok"

Cons: "Delayed too much except that, everything was good"

Cons: "The flight attendant actually worked very hard. But I don’t think they have enough people working in the economy. I asked for a cup of coffee twice from 2 different flight attendant. Never got it"

Pros: "no!"
Cons: "They need to smile and respect the passengers"

Pros: "Delay"
Cons: "Don't delay"

Pros: "Seats are alright... good thing I don’t have a seatmate so I have a little bit more room to move."
Cons: "I miss the free giveaways or little travel gifts that they used to give."

Pros: "Crew, food, entertainment were all very nice. 5 out 5."

Pros: "Nice plane. Crew was great. Seat not bad for economy."
Cons: "Only complaint was the 5 or 6 hour delay because of the weather."

Cons: "The staff very accomadating and helpful"

Pros: "The crew on Cathay Pacific is always first class."
Cons: "These particular planes did not have outlets to charge my smartphone. Only USB chargers which didn't work very well."

Pros: "Reverse herringbone seating is always one of my business class seating favorites. The crew was quick and efficient. We arrived on time for both the outgoing and return flights."
Cons: "Food was lacking. Our outgoing flight had much better food than our return. For example, they provided two or three snack options on the outgoing flight. They only had an asian soup for our return. Since we left at 1:00 am, I slept through the dinner and woke up about six hours later quite hungry."

Pros: "flight attendants were very sweet."
Cons: "Food, late both from and back ways."

Cons: "Great service and got back earlier than expected."

Pros: "It’s tough to make a 15 hour flight in coach very pleasant, but with the seats and entertainment system in the 777, it was really fine. I recently took a 6 hour flight on Wow airlines in a A320 and the seats were terrible and no entertainment. The Cathay flight, though it was more than twice as long on the air, was much more pleasant."
Cons: "I wasn’t crazy about the meals on the flight. A choice of chicken or pork was pretty limiting, at least for me. The plane did have a snack area which was open throughout the flight, which was good."

Pros: "The very nice lady at Hong Kong station who checked me in was kind enough to give me an upgrade when the flight was full."
Cons: "The food on Cathay still has not improved compared to other airlines'"

Pros: "comfortable seats with good leg room"
Cons: "Cabin crew did not offer much service. No coffee, tea or water offered."

Pros: "Cleanliness and no disruptions"
Cons: "The crew were slow to clear the food trays"

Pros: "On this trip being able to sleep huge a huge benefit"

Cons: "The plane couldn’t take off on time. Delayed arrival at HK and our connecting flight didn’t want to wait for us."

Pros: "Other than loading and lack of information, the in-flight service was world class."
Cons: "Four travelers were seated in 4 different areas on flight from Hong Kong to San Francisco flight. Three of us of us were senior citizens. Two had disabilities and were.not accommodated in any way by Cathay Pacific (CP) while loading in the four areas of the plane. Those of us that we're physically able could not help those with mobility issues because of the proximity of the seating, I could not pre-check or request different seats on the CP website. I think that this was because of issues with the website, apparently due to IT system communication between American Airlines and Cathay Pacific.......on all six flights. On the transfer in San Francisco, Customs was closed when we arrived in San Francisco and we had to haul all of our baggage from one terminal to the other. There was no direction on how to handle this issue of Customs being closed while on the flight to San Francisco. I had to explain the issue of to the CP customer service crew in SF. The CP desk and they had never heard of it. American Airlines was equally poorly trained. I will also say that while at the CP customer service, there were three young adult males that we're not busy at the time and the watched us unload the baggage carts onto the scales and conveyor and then reloaded on to the carts to push to the AA terminal. We handled the bags two additional times because the CP staff did not know what to do and how to handle it. Other passengers were confused as well. I traveled internationally to Asia three times now on CP and the first two were excellent. In the past had had flown other carriers on out trips to asia. This experience on this flight was beyond bad. I had plan on several more trips to Asia the next three years, and I will say that at this point, I will not fly CP again. Something needs to change. A call to me is in order. I witnessed several gaps in CP systems and other issues with training the staff. Your survey did not specify the flight crew. Except for the loading issues and the lack of information about Customs being.closed at SF, the service was world class...what I had come to expect from CP"

Cons: "No extra blanket was available."

Pros: "The food are great."
Cons: "Bathrooms are not as clean."

Pros: "Smooth flight and I sleep well, excellent service , it was a long flight but can’t complain ,"
Cons: "I didn’t like that I was seating next to the toilet coz I can smell when someone is using it"

Pros: "Leg room, food, airline staff"
Cons: "Too hot in the plane"

Pros: "Crew was nice food was great"
Cons: "All good"

Pros: "The new airplanes have usb plugs and had more pockets on the seat in front of you to place small personal items such as glasses, etc. Appreciated the crew’s offer for assistance when my lap toddler had a tantrum mid flight."
Cons: "Inconsistent with what was offered for the children. One flight provided food , juice and toiletries for my infant. The long haul flight didn’t give anything at all. I just had my lap toddler and my toddler share food since my toddler couldn’t finish all the food provided."

Pros: "The service"
Cons: "Nothing"

Pros: "Boarding and staff"
Cons: "None"

Cons: "The check in crew were not very helpful. I was asking for help but he didn’t even suggested a solution. Instead he kept ok saying he can’t do anything which is really disappointing. He is in a customer service area, he should be more accommodating."

Pros: "Punctual, service"
Cons: "Price more expensive"

Pros: "The usual Cathay Pacific service"
Cons: "On time departure and arrival."

Pros: "Crew is great"

Pros: "The new Airbus A350-900 is phenomenal. Big screens, spacious, great food selections"
Cons: "Absolutely nothing."

Pros: "The crew was very organized. I travelled with a wheel chair assist friend, they made sure we were comfortable. We arrived ahead of schedule."
Cons: "The food choices are well thought off. My only concern is the tenderness of the beef."

Cons: "Hard to just get out of seat to go to bathroom, it’s to cramped"

Pros: "Decent crew"
Cons: "Bad food"

Pros: "Airline staff were all helpful and pleasant."
Cons: "No complaints"

Pros: "Flight personnel go out of there way to smile and make you feel wanted on this flight and the previous flight enroute to Singapore from Hong Kong. Food was OK, too."

Pros: "The Attendants were excellent"
Cons: "I am a big man and found the seats a bit tight"

Pros: "Staff and crew were good. Boarded on time. Landed safe."
Cons: "Seats are cramped and small."

Pros: "keep it up"

Pros: "Overall good experience"
Cons: "I booked an isle seat for flight to Hong Kong and Cebu and was not given one. I called with request for isle and was assigned very far in advance. But was not given one"

Pros: "I like the service and the foods are so delicious."
Cons: "The charging port when I was on my way to Hong Kong from Los Angeles, it wasn't working so that's the only thing that I didn't like."

Cons: "flight took off 27 min late,sat in plane for over an hour waiting to go"

Pros: "Easiness to oil a flight with Kayak. Price is much cheaper as compared to other travel websites!"
Cons: "None."

Pros: "Comfortable seats, clean toilets, great service"
Cons: "Entertainment system is a little bit outdated. Not as good as was on the other flight where you can search for movies by keyword."

Cons: "I had a cumulative 10 hours of delays on this trip and missed important appointments because of this"

Cons: "little chaotic boarding. Horrible vegetarian food."

Pros: "seating was very good and confortable, nothing to complain about"

Cons: "Seats need better padding"

Pros: "Yes, crew was friendly, efficient, & helpful."

Pros: "Premium economy is awesome. Roomy with great entertainment features. First Class @ premuim economy class."

Pros: "Everything"
Cons: "Nothing"

Pros: "In-flight was confortable."
Cons: "Food options aren't that familiar but ok to the taste anyway. :)"

Pros: "Good service food was okay for a short trip"
Cons: "No comments"

Cons: "This was my first time travelling with China airlines and this trip was our honeymoon so we were really excited for this trip but after flying with China Air, I dont think I will fly with them again. Flight attendants were really rude, Food was ok, There’s no selection of drinks"

Pros: "Comfortable plane and a good price"
Cons: "Long queues for check in at Manila - I should have checked in online. Boarding was chaotic and people were getting stressed - maybe people could line up in seat row order to make the boarding process smoother."

Pros: "The Crew was Awesome"

Pros: "Food was good flight was on time"
Cons: "It was good"

Cons: "Good news they have a MENU for the people"

Pros: "Size and clarity of entertainment screen on economy."
Cons: "Quality of earphones are low. Food could be better too."

Pros: "The Flight was awesome in all aspects, And the Seats were exceptionally comfortable"

Cons: "My luggage was damaged in both directions."

Pros: "Food, crew, handicap assistant, stewardess"
Cons: "No screen/tv"

Pros: "Excellent customer service"
Cons: "15-20min delay to board"

Cons: "Dirty"

Pros: "Friendly airline staff. Ease of obtaining boarding pass at the counter. Clean, modern aircraft. Thanks China Airlines!"
Cons: "As with all airlines, the "the hurry up and wait" processes associated with getting onto the plane are tiring."

Cons: "- The check-in counters opened at least 30 minutes late. The agents arrived late, they seemed to be having a good time and didn't feel the need to explain the reason for the delay nor apologize for it. - On my flight to Manila from Los Angeles, I did not check in any luggage. I had a carry-on and a backpack that fit perfectly well into the overhead bins and underneath the front seat. On my flight from Manila to Los Angeles, I was not allowed to take the same set on board because the total weight exceeded 7 kg. This put me in a bind because the heaviest item I had was my small LCD monitor which was in my backpack. I had to put it into the carry-on with wheels which I had to be checked-in. I would have prepared to carry it in my backpack because it is a fragile item. When I was told to sign a document that absolves the carrier of any liability for the checked-in luggage and I refused, the China Airlines Duty Officer in Manila informed me that unless I sign the document, my luggage will not be loaded on the plane. I felt extremely frustrated by the attitude of the Duty Officer who didn't hesitate to threaten me and insisted that the rule was imposed on them by the TSA in the US. Instead of helping me work out a solution to the difficulty I was facing, he simply walked away with a dismissive attitude."

Pros: "Entertainment was very good. Lots of movie selections."
Cons: "Only serving tea and coffee for breakfast."

Pros: "Transfer is excellent."
Cons: "Flight delays"

Pros: "Checking in from Manila was excellent. The staff was nice and accommodating. The food was good. The flight was on time."
Cons: "My ears were painful the whole time probably because it was a small aircraft."

Pros: "Boarding was organized by zones. Pretty smooth and quick."
Cons: "Having to checkin a carry on that was supposedly bulky when a) many people had backpacks at the same time as a hard case carry-on and b) this was the same carryon my son had on the outbound. Supposedly, FAA is more strict going into the US. The supervisors in the Manila-Taipei (10:45AM Jan 3, CI702) were very petty and inconsistent. The laptop backpack and carryon bag were already weighed and they demanded to re-weigh them."

Pros: "Excellent condition of Aircraft"
Cons: "Nothing"

Pros: "It’s takes s long time checking in due to long lines."
Cons: "Sits are too small and wish better choices for the food they serve."

Pros: "The airline crew was very professional and friendly"
Cons: "The boarding can be confusing as an economy passenger it’s a free for all when they call for your section"

Pros: "Entertainment"
Cons: "Comfort I have long legs..."

Pros: "People were friendly and courteous very attentive"
Cons: "The plane was new and clean very nice"

Pros: "The staff was very efficient. They even helped wrap my broken bag. Thank you for that extra mile!"
Cons: "I was pleased with everything."

Pros: "Everything went fine"
Cons: "None. Business is good!"

Pros: "China air delivers on price and has new aircraft. I love flying China airlines they do a great job with small layover time"

Pros: "Comfortable flight, decent seat size, decent leg space, lots of movie and TV options"
Cons: "Outdated entertainment system on a330, food is lackluster, overhead bins in a330 can be a little hard to reach. Maybe not an issue on newer planes? Tight aisles. Leg space could be a little bit better. Non adjustable headrest (height wise). Poor boarding procedures at manila but that's a given"

Pros: "Crew are courteous and efficient and food was good"
Cons: "Check isn't organized at all"

Pros: "Food and entertainment selection was good."
Cons: "Not too much room in terms of seating. Back pain felt after flight."

Cons: "Plane delayed 7 hours for a maintenance problem and all I got for my wait was a $25 voucher. That is an insult!"

Cons: "Our flight was delayed for 8 hours"

Pros: "Lot of food, good entertainment selections, friendly"
Cons: "Did not appreciate the Delayson the flights, and this is annoying that you are making me type a certain amount of characters for a review"

Cons: "Originating flight in Manila to Taipei to connect to our SFO flight was cancelled late in Manila due to 'technical' issues (waiting in terminal, 4 hours past scheduled departure, which meant missing our connection to SFO), and the ensuing parade through having to stay in Manila overnight (on CA's dime, plus food), then rushed back to the airport the following morning (very short notice), then to have to wait again as CA figured out how to get a previously scheduled flight into the flight plan management systems, and obviously without a proper method to coordinate this sort of thing - ultimately all of this lack of 'control' over their situation, lead to a feeling that China Airlines does not know how to contend with interruptions, or how to make their customers feel informed so that they may be more understanding. In the future - flying Eva - even though this was the first ever event of this type I have had flying China Airlines. Eva provided both meal vouchers and boxes of candy to each and every customer affected while we awaited our flights to our final destinations. CA was silent - and also very absent when we arrived in SFO and went to collect our baggage - again Eva being the party taking action and responsibility to help us get our bags, with 1 of 3 damaged by CA handlers). Bad image CA, bad image."

Pros: "Professional staff"

Pros: "Very nice short trip."
Cons: "nothing."

Cons: "Everything."

Pros: "Very good service"

Pros: "great"

Pros: "flight was only 2.5 hours long, but very good service for such a short flight flight attendant attention to detail, and kindness were much appreciated. multi lingual was also impressive alcoholic drink selection very good seats quite comfortable"
Cons: "entertainment non-existent for business class, or for my row (row 1). flight only 2.5 hours so no big deal, but entertainment on longer flight would have been a problem (no personal screen) suggest something like a competitor airline does (american company name, begins with "U"). use on-board wi-fi and we stream in entertainment onto our personal devices...."

Pros: "Lay over too long"

Pros: "Never rebooted entertainment after it shut off until we were ready to land and left it in boarding mode"

Pros: "Flight was late, service was poor and flight attendants were not friendly ( spoke to me in Chinese and not English), didn't receive any privileges as a Silver Medallion Skymilet on all flights and SkyMiles were not given."
Cons: "Worst Skymiler Partner . Poor customer service and inflight service."

Pros: "Entertainment"
Cons: "Food"

Pros: "Everything"

Pros: "China Airlines was very understanding with my carry-on situation as I had important medical equipment to hand carry."

Pros: "Crew was extremely nice and helpful"
Cons: "Ancient 777 seating"

Pros: "Ahead of departure time"
Cons: "Snacks and should have inflight"

Pros: "The type of plane 330"
Cons: "Its not cold inside."

Pros: "On time, early"
Cons: "Food"

Pros: "They did not crash the airplane."
Cons: "Treat their customers with respect. Filipinos are soooo stupid, the words customer service do nit exist in the Philippines"

Pros: "Excellent crew. Comfortable seat."
Cons: "No entertainment system but who cares on a 1 hour flight."

Pros: "None"
Cons: "Food on time"

Pros: "Crew attitude"
Cons: "Onboard WiFi with streaming IFE service or install seatback IFE systems. On-time departure."

Pros: "Yes the crew are amazing."

Pros: "Super long delays at each leg"

Pros: "Crew are good"
Cons: "They like to change frequently the hours and connections are a disaster!!! If you are changing or doing connections , make sure You use the airline company and better buying from them directly"

Pros: "Courteous and efficient check in counter staff and inflight crew."
Cons: "Barely edible inflight snack"

Pros: "Crew were courteous and efficient."
Cons: "No IFE and wifi inflight. Snacks served was very poor quality."

Pros: "delayed flight"

Pros: "The plane itself was very clean and well maintained"
Cons: "Staff was rude to customers, with poor responses and a lack of customer service skills. After a long delay of over two hours, you would have thought they would've have been more understanding and accomadating. They also displayed poor communication through all stages of the flight."

Pros: "Absolutely:$"

Pros: "The steward and stewardess were very nice."
Cons: "The plane was late, making a long day much longer. Worse still, I waited another 30 minutes for the luggage, making it almost 2 hours later before I got to the hotel."

Pros: "On time. Good service"
Cons: "More leg room"

Pros: "Truly friendly, service minded and happy cabin crew."
Cons: "A bit messy for the boarding but partly as unruly passengers"

Pros: "Nothing"
Cons: "Flight was dalyed 1h. We were heading to siargao but went back to cebu!!!! Lost 2 h for no reason!! Thats unacceptable! Now we have paid a room in siargao for nothing. Cant skip siargao cause our next flight is from there!!!! I hate you"

Pros: "No direct contact details to change flight"
Cons: "Terrible customer service"

Pros: "The crew were pleasant."
Cons: "The flight was terrible. The boarding process was improperly conducted causing a lack of overhead space in the baggage storage overhead. The entertainment system was broken and the flight transfer process was terrible and confusing. I had the worst trip in over 300 life time trips. I felt like the price was way too high for the service I received! I need a partial refund at a minimun."

Pros: "Flights were ontime, excellent customer service from gate staff and fligh attendants."

Cons: "Delayed"

Pros: "Flight took off early landed early"
Cons: "The seats obviously and the nead trolley dolly was quite rude she spoke about me to another passenger like i wasnt tgere"

Cons: "Flight was 1 1/2 hours late, then bag pickup and extra security for transfer to LAX flight is confusing and multiple lineups."

Pros: "The ground stewardess assisted me in boarding my flight since the boarding gate was almost close"

Pros: "Everything was on time and quick all"
Cons: "All went well"

Pros: "Fast boarding and very nice staff."
Cons: "Seats were hard to recline"

Pros: "comfortable seats"
Cons: "only water available, carrot cake snack given, no headphones issued. delay of 30 min"

Pros: "Great service, comfortable aircraft, and pleasant staff. Would use them again!"
Cons: "Wish they would have warned us that we would be on lock down in the terminal at Manila when we went through security early. Cause we had to wait by the gate for 6 hours in a terminal that didn't have much else. Upstairs of Terminal 2 had no accommodations or restaurants/cafes. Just food stands. Still not bad though, would have been a nice warning though."

Cons: "They do not have any entertainment such as a screen to watch something."

Pros: "PAL express from LAX to Manila had accommodation for their passangers"
Cons: "I could not connect to WiFi even though it was free."

Pros: "The boarding was on time and it was a smooth landing."

Pros: "Trip was awesome, as per my nephews they enjoyed every bit of it, it was their first trip abroad"
Cons: "They liked everything, they gave a high rating.. perfect 10"

Cons: "It was the shortest flight time I've ever had from cebu going back to LA"

Pros: "Friendly crew."
Cons: "Turbulent flight. Small washrooms."

Pros: "Overall it was a good flight with professional staff. The ground crews did a great job in both locations!"
Cons: "leg room is always a challenge."

Pros: "got lucky and no one sat next to me. Boarding was fast"
Cons: "No Entertainment module, have to pay for Wifi"

Pros: "I like the level of professionalism compared to Cebu Pacific."
Cons: "Except for one woman crew on my CGY-CEB flight, I don't like her. I tried my best to get that seat even with the very slow internet connection, and here comes that row was under repair. I asked her to give me the same window seat and not back row. She seems to ignore my request. Although I got the free seat on Exit Row, I feel bad how she ignores me. Overall, Philippine Airlines is still far better than Cebu Pacific."

Pros: "Drink and snack service on a short flight. Great flight crew and comfortable plane."
Cons: "Our flight was delayed"

Pros: "Short flight time for the price"
Cons: "Even though it was shorter flight, the movie selection was even shorter. Had a broken arm so boarded last, counter announced for elderly, and disabled and stuff but did not waited for any takers. They probably didn't see me"

Pros: "They gave extra fried chicken, in addition to the meals on the plane"
Cons: "The flight was 3 hours late and they made no accommodations for that fact. I had to rely on my wits the kindness of my connecting Airline and my ability to run across 5 terminals to make it. They did not even give me the correct time as to when their flight was scheduled to arrive. They were off by an hour"

Pros: "comfortable plane, nice crew, on time"

Pros: "Crew was very polite and helpful. Food was enjoyable."
Cons: "Seat was uncomfortable. Got worse as hours went by. Business class in front of my seat sat empty the entire trip. I understand everybody cannot be upgraded but I paid extra for aisle seat and extra leg room. Maybe passengers that paid extra for seats could get an upgrade when available? It would have been a nice treat to be able to sit in a seat that was actually comfortable. I guess the padding gets worn down from all the passenger travel an that's understandable but for passengers with 13-15 hr trips, sleeping isn't an option really and the seats are just not soft enough. Perhaps a nominal $100 upgrade fee when seats are empty in business class? I'm assuming the reason business was empty is it's just too expensive? Maybe a price adjustment is in order rather than letting those seats sit empty? Overall, the flight was a pleasant experience. The seat situation was just a blemish on the trip. I will continue to use Philippine Airlines though probably in the future. Thank you."

Pros: "The smooth take off and landing made me felt safe to fly."

Cons: "Flight attendant pay more attention and nicer to foreigners than filipino passengers."

Pros: "Loved the cuisine. I had the beef and rice dinner and it was probably one of the best airplane meals I've ever had."
Cons: "The seating arrangement was a bit weird. All of us were crammed into the back of the plane, and the middle front seating area was wide open. We all could have used a bit more space since it was an overnight flight and most of us just wanted to sleep."

Cons: "Middle seat for 15 hours was tough. Otherwise flight was fine."

Pros: "it was nice flying with philippine airlines , just the laid over was very long , 8 hrs.."

Pros: "Smooth flight"

Pros: "Great"

Cons: "Very tiny seats, tough for a westerner."

Cons: "No entertainment, no place to plug in devices, extremely uncomfortable. The worst part was the Dixie cup of water served. Really?!? A bottle or larger cup would have broke the bank? Was so thirsty by the time we landed even though I had the attendants bring me water three times."

Pros: "Crew was polite"
Cons: "Food and entertainment"

Pros: "Got upgraded to first class, there wasn’t any TVs but it was only an hour long flight. Staff was also really nice"
Cons: "Magazines or tv."

Cons: "Bad ticketing system. Too narrow seat position. Crews are using too strong perfume. Bad altitude changing. Overally it was worst experience in my life."

Pros: "Good value for the money. Flight crew was young and exuberant, very willing to make the passengers journey as comfy as possible. Surprised an inflight meal and two checked bags were included in my fare. Other international carriers would have charged extra! Hope this Korean Air economy carrier sticks around. Hope to fly them again!"
Cons: "The plane was on the old side with worn seat cushions. Not the most comfy for long haul flights. No pillows, blankets or inflight entertainment. Do bring your own blanket or jacket and do not forget the snacks!"

Pros: "Food was good quality and good portion for the duration of the flight."
Cons: "Seat were smaller than Korean air everything else feels like any other budget airline"

Pros: "Wide leg room, nice customer service and most importantly being able to check in baggages up to 15kg for free!!!"
Cons: "Nothing"

Cons: "Bad service"

Cons: "We were delayed three hours"

Pros: "Service and crew"
Cons: "It was a older plane with very little legroom. I’m 5’7”"

Pros: "ちゃんと時間通りの運行がなされました"
Cons: "機内がもっと快適に過ごせるように努力してもらいたい"

Pros: "We were actually on Korean Air, not Jin Air due to our change in schedule. Korean Air staff in Hanoi were truly excellent. They even followed thru so that staff in Seoul assisted us with our connection. We were very impressed. Korean Air's flight attendants have always been professional and courteous. The level of service is superior to most airlines we've used."
Cons: "Absolutely nothing."

Pros: "None"
Cons: "Ancient plane! It still has ashtray!"

Cons: "Please indicate in bold print which airline you check in with if two or more are listed! Due to the ambiguity on our reservation we nearly missed our flight. Many other passengers on this flight had the same problem."

Cons: "The flight was suppose to be a direct flight but we end up stoping at Hongkong. We were on the plane for over 12 hours instead of 5 hours and 20 mins."

Cons: "I was just put on whatever seat was available."

Pros: "the trip with Jin air from Clark was good, the trip from Inchon was good"

Pros: "Great flight, good service"
Cons: "It was all fine."

Pros: "This was a codeshare with JinAir. The staff was friendly and helpful. The plane was small, but thankfully there were plenty of open seats so it felt spacious."

Pros: "It was okay!"
Cons: "The connecting flight was a little confusing, most of us don't know what's going on or where to get the boarding pass."

Pros: "It's what you expect from a budget airline. Was actually happy they had food."
Cons: "The food was not good at all. The seats were uncomfortable. There is no entertainment."

Pros: "Comfortable seats."

Pros: "Good for a short hop from Korea to Japan"

Pros: "I paid for Korean air tickets only to realize I got cheap flight on Jin air. I puposely paid more for a real airline. Not some tiny seat budget airline that can't even serve a proper meal. This is the last time I buy on kayak!"
Cons: "EVERYTHING"

Pros: "The crew were so accommodating"
Cons: "No entertainment and the food is few and no other choice for free drinks"

Cons: "Delay from Japan to Korea 7 hours."

Pros: "Thy got us there (an hour late)."
Cons: "Poor food. Soda is extra charge. Flight crew was in bluejeans. Boarding passes only available at the airport at the time of the flight. No legroom."

Cons: "Very tight on legroom."

Cons: "No TV"

Cons: "I could only check-in 2 hours before hand and that annoyed me because it's very stressful to check-in that close to departure and get through security and customs. I was especially upset that I booked my flight with Korean Air and didn't find out it was actually with Jin Air and I could could not check in with Korean Air."

Cons: "It was quite late"

Pros: "It was awesome"

Pros: "IT was ok"

Pros: "The only positive about this flight was the cleanliness of the aircraft."
Cons: "Flight attendants are dismissive of their non korean passengers. Flight was late in departing from Angeles."

Pros: "Friendly staff. Good snack!"

Cons: "The flight was delayed due to weather almost missed my connecting flight to New York but the crew was helpful. Really appreciate the flight attendants help.lo"

Pros: "Got me there on time."
Cons: "Tight fit, no food o entertainment unless purchased on aord."

Pros: "Crew was social and friendly. Great job on a long flight."

Pros: "when I tried to to make changes to my trip they asked me for three hundred and fifty Dollars so I called Korean air changes were made at NO EXTRA charge"

Cons: "Korean airlines ignored my wife's request for a wheel chair. She explained that she was a diabetic and was feeling dizzy. They did allow her access to a short cut through the terminals; however she had collapsed, broke her watch, cover to the cell phone, injured both legs and right arm. She kept yelling for help and no one arrived, she managed while in intense pain to get up make her flight. When she arrived in Bangkok she went immediately to the Emergency Room and received treatment. I am appalled at the indifference of the members of the boarding crew that didn't offer assistance to my wife."

Pros: "No entertainment on the flight at all, food was ok. Lucky that I got bump to prestige otherwise I will have comment on seat as well"

Cons: "Delayed for over 2 hours Staff not accomodating Staff dressed unprofessionally"

Pros: "I would not use Gin Air in the future. Will stay with Koran Air."
Cons: "Nothing was good about the flight. Sub standard . Transfer was not good either."

Cons: "Almost everything. Jin boarding system is suck. They can't give me the boarding pass for the transit flight and they don't know what should I do when I am going transit. This is even more frustrating when the flight is delayed and you have 1 hour of international flight transiting. Food is cool and tasteless. I won't fly with Jin air ever again. I would say that after all these years of at least 70000 miles of air traveling. This is the WORSE of my experience."

Cons: "No movies, one small snack, this was a 6 hour flight"

Pros: "I am a frequent flyer internationally and domestically in the USA, and flown multiple airlines but have never ever felt offended by a flight crew until my return flight to the US from Clark airport in the Philippines scheduled to depart on 1-13-2016 at 11:55pm. The cabin flight stewardess in her navy blue top and jeans asked me to sit down when she saw me standing at the front of the plane while the plane was cruising. There was no turbulence at that time, the seat belt sign was off and the captain did not announce a need to stay seated with the seat belt on. I explained that my back and left leg hurts so I needed to stretch, shake it off and stand. She insisted that I sit for my safety. I did not argue because I did not want to cause trouble. Then I asked her for the toilet which was behind her, hidden as she keeps the curtain pulled around the toilet and galley. She directed me to the tail of the plane when I am seated at #28B at first row at the front of the plane, 4-5 steps away from me. She kept still, standing in front of the toilet until I walked away to the back of the plane. Again, I did not complain nor argue. I thought to myself that maybe the front toilet if off limits to passengers. Then later when I returned to my seat, I watched all other passengers who appear of her same race and talked same language as hers, pull the curtain covering the toilet and galley, use the toilet and get drinks from her freely. I felt very offended that I was not allowed to use this toilet as every one else have and did not receive the same friendly service as those passengers. I wanted to keep to myself about this but I realized I was treated unequally. So I told her that I was offended that she directed me to the back of the plane to use the toilet while everyone else used the front of the plane toilet. I also told her I felt I was not treated equally and felt very hurt. She kept apologizing after I explained how I feel but her apology does not take away the fact that I was treated differently and unequally. I advised her that she should not treat her passengers as if we are ignorant of flying, of our rights and of flying etiquette. She kept apologizing every time she passes by me throughout the flight but this did not ease my feelings at all. This was the last blow to my dissatisfaction with this trip beginning with the 2-hour flight delay. With many other airlines flying to Clark airport in the Philippines, I choose not to fly Jin Air again. In fact, I already booked with another airline today for my next trip with my family in 6 months for a wedding. I will not recommend Jin Air to everyone I know."
Cons: "The flight stewardess was very offensive. I am a frequent flyer internationally and domestically in the USA, and flown multiple airlines but have never ever felt offended by a flight crew until my return flight to the US from Clark airport in the Philippines scheduled to depart on 1-13-2016 at 11:55pm. The cabin flight stewardess in her navy blue top and jeans asked me to sit down when she saw me standing at the front of the plane while the plane was cruising. There was no turbulence at that time, the seat belt sign was off and the captain did not announce a need to stay seated with the seat belt on. I explained that my back and left leg hurts so I needed to stretch, shake it off and stand. She insisted that I sit for my safety. I did not argue because I did not want to cause trouble. Then I asked her for the toilet which was behind her, hidden as she keeps the curtain pulled around the toilet and galley. She directed me to the tail of the plane when I am seated at #28B at first row at the front of the plane, 4-5 steps away from me. She kept still, standing in front of the toilet until I walked away to the back of the plane. Again, I did not complain nor argue. I thought to myself that maybe the front toilet if off limits to passengers. Then later when I returned to my seat, I watched all other passengers who appear of her same race and talked same language as hers, pull the curtain covering the toilet and galley, use the toilet and get drinks from her freely. I felt very offended that I was not allowed to use this toilet as every one else have and did not receive the same friendly service as those passengers. I wanted to keep to myself about this but I realized I was treated unequally. So I told her that I was offended that she directed me to the back of the plane to use the toilet while everyone else used the front of the plane toilet. I also told her I felt I was not treated equally and felt very hurt. She kept apologizing after I explained how I feel but her apology does not take away the fact that I was treated differently and unequally. I advised her that she should not treat her passengers as if we are ignorant of flying, of our rights and of flying etiquette. She kept apologizing every time she passes by me throughout the flight but this did not ease my feelings at all. This was the last blow to my dissatisfaction with this trip beginning with the 2-hour flight delay. With many other airlines flying to Clark airport in the Philippines, I choose not to fly Jin Air again. In fact, I already booked with another airline today for my next trip with my family in 6 months for a wedding. I will not recommend Jin Air to everyone I know."

Pros: "For a 6 hours flight there should be some form of in flight entertainment. There was nothing. It also took over an hour to board and we were delayed to our connecting flight by 30 min and almost didn't catch our second flight."