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Ford not that great the seat not to big for leg room like other airline

On time and flight crew are always so happy to help and always smiling unlike other airlines.

It was ok. Not good and not a bad experience

not too bad but not too great either. Service on all airlines declined ever since covid. Your Delta Stewardess are not that friendly at all. :-(

I like your stewardess, they are nice. However, your food could have been better and wheres your dessert? You do not offer beer or scotch. I do not drink alcohol biut my husband can have one or two, he has to ask if he can have one. during dinner or lunch, it should be offerred. Also, you do not have the most famous drinks ginger ale

Stewardess are nice. Food could have been better and should have a better dessert. They do not offer scotch or beer. You have to ask for it. I also was not happy that you do not serve ginger ale and or cranberry juice. This is my first time that an international flight do not have this. I go home overseas every year and when I travel through ANA, Delta, Qatar, JAL, Asiana Air, United Air. they all serve this two very famous drink. You do not have a great snack tray.

Not accommodating ground staff On board slow service Crew members not very friendly

lunch was good; breakfast was kinda meh cabin temprature was way too high new entertainment system but somewhat limited content

My flight was diverted to Atlanta and I was not given enough time. I paid my travel on April 23, 2023. It was originally Delta from Norfolk to NY, then Korean Air from NY all the way Philippines which is my final stop. Instead from Atlanta to Korea I flew Delta which is okay. Then Korea to Philippines, I flew Asiana Airlines. What I did not like, Ieagle did not sent me an email that my flight was change and so when I went to check in Wednesday the 10th, at 4:30 a.m they told me my flight was delayed at 6;00 p.m and diverted in Atlanta and I am flying Asiana from Korea to Philippines. I do not appreciate that Kayak or Ieagle chenge our flights 5 times and then last minute change again during my day of flight. I hope that you will not make any changes of my flight o Feb 15th because it has to be the same flight with my husband. That is the reason why we made the arrangements early on.

Going through security a third time to get on the next flight was again utterly ridiculous and unnecessary. We were in a International secure area once again and as far as I'm concerned should not have been put through the gears for absolutely no reason. The United States can get all the information they need from the travel itinerary, there was no need to be forced out of a secure area to personally interview everyone on a connecting flight to find out their US immigration status.

Please change menu every now & then bc I fly twice within the year and serving the food the same

Food is lagging. Very poor choice. Like vending machine fast food.

I didn’t like the check in process I had to check in at the counter took too much time . Didn’t give the upgrade my seat .

This flight was operated by American Airlines. AA was completely unprepared for the crowds at DFW for Spring Break and were ridiculously understaffed. They had only three operating kiosks for self check-in, and ONE agent to handle hundreds (thousands?) of dropped off bags. She also had to do double duty to assist passengers at the kiosks. In comparison, flying on United Airlines at Christmastime was a much smoother experience.

Good and movies are so old. Needs to have more up-to-date movies.

It was one of the best experiences. The staff were amazing. JAL is my second favorite Asian Carrier I have flown on. Korean Air was my first. Thank you JAL for bringing me home safely and for such an amazing staff and service.

JAL is quite nice in business class. Comfortable, spacious seats. Their entertainment, especially their film selection, isn’t that great though as their are not many new releases like some airlines offer their first and business class customers. . Food is excellent and the option to order on demand is always quite nice, which JAL offers. Flight attendants were very friendly and kind. Overall very good experience with JAL.

Very comfortable unlike my first trip where they switched my flight from JAL to AA which was a disaster!

1 hour late for unknown reasons. Passengers were not told why. We sat in the plane, I felt the 7 hour flight turned into an 8 hour flight.

Although delayed leaving the crew were lovely, comfort of the seats was excellent. Cabin was a little too warm but overall the best economy flight we have taken

The customers before boarding the plane from Dubai was HORRENDOUS. The entire Emirates staff had a stick up their bum. The guy at the check in booth was rude. I don’t understand.

Food is really bad, not to the Emirates standards. Coming out of Houston airport is very confusing,

Service needs to improve. Air hostess do not register flyers request and we need to keep on repeating our request to them on multiple occasions

The flight was great. We had to purchase extra long seats for the long flight. But overall it was great.

The experience was not as pleasant returning as leaving. Went through clearance twice, crew was not as customer focused.

WORST AIRLINE EVER—FOOD WAS MEDIOCRE AND WIDEBODY 777 BOEING WAS VERY UNCOMFORTABLE! IT WAS NOT WORTH THE MONEY THAT I PAID.

Amazing service and food. However I didn’t get chance to choose my own seat which bothered me a little.

More space all around is practically essential on long international fights, and Emirates definitely delivers. But food selection and taste was only average. Otherwise, the flight was smooth and the cabin crew service was fine.

Food was not eadable. Testless and not apealing. order for indian vegitarian, recived spice less. combination of main course and side iteams are far away from traditonal food, serve less iteams. , but eadoble. Thanks

I bought Business class ticket but they treated me like economic class. No lounge allowed at check inn I have to take stuff out while other passengers have more than 25 lb in bag. Because I bought tickets from other than airlines . It’s discriminations from airlines to passengers.

flight delays, staff only communicating when pushed, food service lasting a grand total of 7 minutes, stuck in seat from 45mins into flight until landing

The crew was doing their best on an old plane needing updating. Chairs that creaked and wouldn’t stay in position. My tray table was unusable as was on-board entertainment due the audio needing usb earphones (that were not provided). Prior to boarding in Toronto and despite being scheduled for a wheelchair and assistance, we were dropped off by clubcar without a wheelchair which I found myself by a gate. Due to no boarding gate assigned at that time we waited and when it was, it subsequently was moved from 64 to 95. No help could be found so I pushed my husband’s chair to that furthest gate in the airport at the highest speed possible for a 73 year old. And by that I mean I ran. It was a very stressful experience.

Crew was great and did their best to make us comfortable and captain came out at the beginning to announce why the flight was delayed, weather situation up ahead, and kept us updated throughout the flight.

Wifi wasn't working on one of the UA flights after boarding.

they made me check my carryon. There was space in the overhead bins.

Nice flight, nice crew but no cookie or napkin with my seltzer.

Trip was smooth bumpy from the wind but no issues at all the crew attendant was very pleasant and had great customer service

This was a Lufthansa flight. Disappointing main meal. Very rough over Canada and arrival at FRA. IFE was almost unusable.

It got me where I needed it to; not much more. It had no competition so that was why I chose it.

I liked everything about the flight. The service was excellent!

Upgrade their seats. They’ve got 20-year-old business class seats in their 777s. The food choices. On the way to Manila and the way back I thought we’re lousy compared to other carriers. The staff was fantastic and very happy.

Not a pleasant experience from the start of booking first flight all the way through to the actually flight. Only saving grace is the food.

No power on an 11 hour flight? What a joke. Crew did not come by enough to get trash or offer water.

Checking in was okay but boarding a little bit slow

There is a problem with the sound while watching movie or listening to the music ( the sound is static & goes on and off). Aside from the sound, the experience was good & stewardesses are nice.

Not leave 12 hours late. This airline is horrible always late does not refund upgrades for cancelled flights inept counter staff.. needs to be shutdown

The food was good but could be better. Also, less salt would be nice.

My biggest concern was with all the schedule changes. Both inbound and outbound flights times were changed, including a time change less than two days before the scheduled departure.

The flight itself was good, however, the disorganization of boarding and the sheer amount of baggage STUFFED into the over head compartments in what appear to be an outdated plane was not okay. The plane was outdated. I walked into the restroom and a panel underneath the sink was on the floor. I called the attention of the stewardess and she quickly put it back into place. The entertainment system had to be rebooted in order to “work,” but even after rebooting, the sound was off. For the amount of money my wife and I paid, we expected a little bit more. Sad to say, but Phillippines Airlines missed the mark on many things going all the way to sectioning off such a small area for all the passengers to wait for boarding. Everyone was on top of each other. They also made you throw away your water, even after the initial security check. So the water you bought after the first security check wasn’t allowed onto the plane, but they didn’t offer a refill station or another place to buy water. Will definitely need to think again about booking with Philippine Airlines.

The charges for overweight luggage were not clear, I think I paid twice, I didn’t argue because I was traveling alone & already felt exhausted.