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Was not able to buy wifi on the plane given, not available for economy tickets. Was not clear when buying the ticket that this was the case.

The overall experience with STARLUX was phenomenal. One of the best highlights for me was the smooth landing in LA(smoothest landing I’ve experienced ever) and the attentiveness of all your staff from check-in to boarding. Also, flight left and landed between airports on time. I highly recommend Starlux to my family and friends and I’m excited to fly with you again.

I liked everything but I flew business class and StarLux booked another passenger and a one year old , in business class The child cried 80 percent of the flight, the flight was a long 13 hour flight. I’m 75 and I have 10 grand children, I love kids But with that said it still made it not and enjoyable flight. Ask your great flight attendance what they think of the situation, they had to deal with. Let me know what they said Respectfully, Al Eaddy

Everything is smooth. Very good. Except flight arrived SFO 30min late.

Th tray was dirty when pulled it out. Still oily and food stains can clearly see last trip cleaner did not clean well. The toilet sink water did not drain quickly enough.

Passengers were confused and freaking out coz the flight information wasn’t showing on the board that was running with all the departing flights. B9 gate was still showing Cathay Pacific bound for HK 15:50 was on until 22:07. STARLUX staff cameater but didn’t let the passengers go in to pre departure area until 22:45 for the 23:30 boarding time

Greetings when you arrive on the plane and good bye when you leave. Very attentive flight attendants.

Very pleasant overall, although the movie selection could have been better.

Starlux is a great choice for long haul flights. It offers excellent foods and entertainment value. Ground staff are courteous, effective and efficient handing check-ins and understand travelers concerns. Flight attendants are equally great. They're full of positive attitudes and their goal is for traveler's getting destination with comfort and respect. Highly recommended.

Great experience! Food, staff, Entertainment Center, leg room was great!

Picked our seats when we purchased this flight (2 seats alone on the right) but were assigned two middle seats in the middle row at the gate. Very disappointing for a 10 hour+ flight, and what is the point of picking and paying for seats ahead of time when they just reassign us?

Eva air was fine - Trip.com via KAYAK sold my family access to a “VIP” lounge fo a layover in Taipei… i’m please look at my pictures. It was a scam, Trip.com knows it and they are perpetrating a fraud through your web site.

Crew are excellent. Food was good generally. Seats are small and there isn’t much leg room. Overhead bins are very small.

More seat space More bathrooms Charging outlets Plane was old

It was a pleasure to fly with EVA airlines from Taipei to San Francisco.

I love EVA airline, but the KAYAK website for not in emergency, urgency and personal issues. For instance, on January 5/2026 with already booked the flight, I have a 15 hours of delay between airport when booked before as my choice. But if I want to go back home (U.S) early, then I have to contact the KAYAK office at I was in other country without phone service and nothing that EVA can do for me. Even I offered to pay more to change from another flight to go to the U.S early, not wasting at15 hours of delay, but EVA could not help me until I call KAYAK at an Island of nation. No office of KAYAK from any nation and times of difference in the world. However, everything and everyone is the best. Therefore, please KAYAK making much more easy for both the airline and passenger in some issues at the middle of nowhere in some country when no need to call KAYAK for some emergency, urgency, sick, etc or personal reference. Please, please, please no need to call KAYAK office for any changes of flights from urgency or private.

My seat arrangement was good with Eva Air. The toilet sanitary was good ( hand wash, face moist spraying, fresh air spray, hair moisturizer). But the Asian movie selection was not great at all.

Don’t preorder the diabetic meal if you don’t have to. Whoever creates those meals thinks everyone loves fish, and hates seasoning. In a world where we can find diabetic friendly candy and low card bread, it’s surprising that places are still serving flavorless gelatin and rice cakes. Boarding in Taipei was chaos. They tried to form a line but didn’t manage it. So once the gate was opened, the line didn’t matter and everyone just mobbed to the front.

Flight was canceled was only given only a 8 hour lead time. Had to fight to be put on another airline (United Airlines) that was leaving earlier then the one EVA and rescheduled.

EVA! What is going on with your food!?!? Pre pandemic I used to go to Taiwan at least twice a year and always flew EVA — the food was consistently tasty for airplane food. Post pandemic, it’s not great at all. Step it up!

Food could be better it was okay. Entertainment seems dated it was something but in this day and age could be a lot better.

The aircraft was massive (A-380) and became crowded with 400+ passengers on board.

Coming back to America was a peaceful flight everyone and everything was perfect

Flight was too cold. I wore a regular cotton tee and it wasn’t enough. It was a night time flight so I would have thought a blanket would be provided to passengers. A 4 hour flight and no options for a meal? I flew Asiana the next day from Seoul to Manilla. Same duration, 4 hours. They give everyone a pillow and blanket and serve a meal. Why is United so cheap and holding back meals and amenities? Also, they promote too much gay stuff and DEI in their advertisements. Please be mindful of other beliefs and don’t shove your gay ideology down my throat.

Staff always with a smile and very helpful with my mom who has mobility issues.

The seats felt very small. We were supplied with pillows and blankets, which was nice. Lots of noise from the bathroom, plus exterior noise. Made it hard to hear the entertainment system, even using my own noise-cancelling headphones. The food was really bad. I generally request a vegetarian meal and one was supplied, but the pasta was cold and hard and there was nothing pleasant about it. Two meals were served on this flight; one was a repeat of the meal I had had on the flight immediately preceding this one, which was bad enough I didn't even try it. Drinks were very limited. All I wanted was water, and on a 10.5 hour flight, I was given 3 cups of about 3 ounces each.

We took business class, It was comfortable and I was able to sleep.

The legroom in economy was better than other airlines. Since my legs are long, that means a lot. Also, the A380 from Los Angeles to Incheon gave passengers a smooth ride. Everything went smoothly from boarding to disembarkation in Incheon. I'd fly Asiana again!

The flight attendant, where kind of rude, there where hiding for almost 3 hours, without doing rounds to see if people needed water or pickup the water cups, the toilets were full of water cups, because they never come back to pick them up.

Amazing service and fabulous syaff. Loved the jumbo jet too, comfortable.

They overbooked the flight and reassigned my seat. To add insult they lied that my assigned seat was broken and promptly gave it to someone else

Jain veg meal I opted was super in taste but there was no sweet/desserts with it. I was a big missing in the meal...Please add some sweets to end the meal with 😊

I’ve flown 2 better Asian airlines in the past year.

Seat is too small. Food selection is limited and often ran out of selectable item.

The worst experience ever! Lots of flight delays and rerouting that ended up doubling the total time. . I had to recheck my luggage because I was rerouted to Tokyo and ended up on ANA flight. I missed connecting flight twice because of the delay at Cathy Pacific. Additional stop added, rerouted to a different country for connecting flight and ended up in long waits and delays.

My only suggestion is a way to not be woken up for food. … like maybe something you can place on you if you’d prefer to miss food than be woken up

I wish there were more bathrooms available on these larger carriers.

Not much of anything could have been done better unless I had a first class ticket. I was literally 15 hours with an airline in the economy class. Very professional friendly and attentive crew. Good airline food, clean cabin, seating area and bathrooms. I've been 4 times back-and-forth with Cathay Pacific, and I would not choose another airline for this trip. Five out of five stars.

Special request meals are really below average. Vegetarian options are very limited if you didn't prebook.

Horrible. No good food. Baggage missed to onboard and came after a day. No support to compensate the delay. Customer care cannot see the status of the complaint. No reply of the email.

Great. Always great service and their pilots know how to land planes properly

Theairline, both at the terminal and during the entirety of the flight were kept at uncomfortably cold temps. Maybe between 55 and 60 f. Those who had traveled with the airline before donned puffer jackets, wool hats and pulled blankets from their carry-on bags. The seat back entertainment also failed on my trip, leaving me for 12 hrs. With nothing. Seats offered enough room (barely) for a 6'1" frame, but it was pretty tight But the worst offender was the uncomfortable temp..

Great ride! arrived safe and sound. Everything was great altho its still uncomfortable seats too small space to pass through in.

Overall it’s very acceptable I will gave an A.

Upgrade their seats. They’ve got 20-year-old business class seats in their 777s. The food choices. On the way to Manila and the way back I thought we’re lousy compared to other carriers. The staff was fantastic and very happy.

No power on an 11 hour flight? What a joke. Crew did not come by enough to get trash or offer water.

Good one is its safety. Taking off and landing are good. The bad parts are the managements at airport, especially in Manila. It's horrible.

I liked it being a direct flight…improve on food presentation,taste and how they serve their clients.airfare is expensive-clients deserves good service…the crew particulary on this flight is too noisy-the crew talks a lot. With me drifting on and off to sleep thinking it was my fellow passengers making “talk noises”. But when I decided to checks who were making this noises it was the flight crew chit chatting behind the curtain. And I am flying business class-flying out of manila at 10 pm. I need peace and quiet,and I did not get it .

The check in they do so much checking our luggage’s. You can hear the tapping while you are in line it sort of annoying. Anyway, the rest was great.

Assistance to getting into gate and my flight since it’s my first time flying.