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service was excellent. crew very polite, courteous, and good service especially to passengers like me who is a wheelchair passenger

First of all it’s an American Airline flight not JAL as advertised. Code share is deceiving. Seats are uncomfortable. Stewards in our section were not friendly, felt rude at times.

Lovely flight attendants comfort in Economy Premium. Very attentive and kind I would choose JAL again for sure!

I enjoy flying American airlines. I tried to book American airline when I’m flying most places.

After boarding it was fine. Premium economy was not available for one long leg. Economy was very uncomfortable. They need to fix these issues. Planes are old. It gets more and more dangerous due to fatigue of plane parts. They need to upgrade before something goes wrong with the plane. Hazardous. Hari S Doss

Nice amount of space in economy seat. Very attentive attendants that allowed a seat change that helped several people. Morning meal could have been better.

No food at all so it was a bit of a culture shock for international travellers with connecting domestic flights.

The foods were lacking in both quality and quantity. I was starving.

My only complaint is that the flight attendant that I encountered was not receptive, unhappy to help me out prompted for help with my carry-on luggage to be put up into the over-head compartment. At time of booking, I’ve informed the customer service about my medical-surgical history necessitating assistance in carrying luggage(s)/baggage(s) especially lifting over head. I know crews’ policy of doing such. But, there should be exception(s) to that rule; a consideration for disabled people.. Especially noting given the passenger’s med/surg’s history. Hope, something will come out of this survey. Thank you for your kind understanding and cooperation regarding this issue. So I can still continue flying with any airlines in the near future.

American Airlines has horrible food. Also, since I booked a trip with JAL for all segments, I was surprised and disappointed I was on American Airlines from LAX to Haneda. I paid for JAL and received a much lower quality.