Pros: "Amazing crew , both ground and in fligbt"
Pros: "The crew most of all!"
Cons: "Transfer process from Terminal 1 to Terminal 2 in MNL."
Cons: "Better aircraft"
Cons: "Too cold on the plane, air is very dry, seats are very uncomfortable. The seats are hard. No cushion. No foot rest. Cup holders don’t work properly and my drinks tilt and spill. Bathrooms are dirty. Not baby friendly. Food is poor quality. I didn’t get a drink during my meal. I had to flag a flight attendant down to get juice."
Pros: "Best in flight entertainment for any airline I've used"
Cons: "More food options"
Cons: "I have wheel chair and the crew of PAL is ignore it they dont like the same with Asiana and Korean Air they approuching us..."
Pros: "Since I was upgraded to business class for free due to overbooking, there really is nothing I didn’t like! It was a once-in-a-lifetime experience!"
Cons: "The dual headphone jack at my seat designed for use with the provided headsets outputted only a constant clicking noise on the right channel, so I ended up using my own earbuds."
Pros: "no comment"
Cons: "check in was confusing, …."
Pros: "Great Flight Crew very Pleasant"
Cons: "It was a small plane but comfortable and comfortable flight"
Pros: "Overall experience and the room in economy was execellent."
Pros: "The crew was really good and professional."
Cons: "Pls add quantity to the food. There was not enough meat to the amount of rice or pasta served. I got hungry between meals. Water was also not offered often enough between meals."
Pros: "Great crew"
Cons: "Security at manila airport is totally over the top. I am 100% for security but 5 checks!!!!"
Pros: "i like d plane used. its 330 wd new biz class lie flat seats."
Pros: "Check in counter ground staff was very helpful"
Cons: "Boarding gates have too many flights assigned to it making waiting area very crowded. Toilets are too far. Flight attendants could be more helpful to passengers with infants and small children."
Cons: "Smooth flight and friendly crews."
Pros: "Paid a little more for the bulk head seat in economy so had more leg room, however, less storage. Direct flight from SFO to MNL The flight attendant were okay"
Cons: "Boarding process in Manila is confusing as once you go through security they run your bag through again AT THE GATE. I don't think I've experience this at any airport and I've been to many countries. Also, once "corralled" in your assigned gate, there is limited seating. Getting in and out to go to the bathroom or get something to eat is a hassle. PAL international has it's own terminal (2) but all the airport lounges are in 3 or 1, and you have no access to those terminal once your in 2. Finally, the food option at PAL terminal is awful. For a major Philippines airline, I wish they would upgrade their terminal and make it more appealing for international travelers. For these reasons, I would consider flying another airline from US to Manila, e.g. Cathay Pacific, United, etc."
Pros: "The flight was underbooked so I had a row to myself. That always makes a happy flight."
Pros: "Stewards service."
Pros: "The plane was on time"
Pros: "All good. New plane, pleasant staff, on timr"
Pros: "Beautiful plane and crew. On time. Comfortable economy seats. I can’t complain. The food was no worse than any other carrier in economy."
Pros: "Flight was on time; crew was very friendly and helpful."
Pros: "the flight it self was good"
Cons: "the flight was delayed for more then an hour"
Pros: "Cabin temperature was good. Staff were excellent!"
Cons: "Landing was rough. Flight delayed for 20mins!"
Pros: "Very good and confortable flight."
Cons: "Nothing to refer."
Pros: "The great service and hospitality of the flight crew. Was upgraded to business class, thanks PAL."
Cons: "In flight entertainment is through an iPad device which is not fully charged."
Pros: "Everything was on time and quick all"
Cons: "All went well"
Pros: "The crew was polite and helpful, the boarding process was fantastic."
Cons: "The smallest seats of any airline. No entertainment at all. Food is subpar at best. No auto checkin, so had to wait in line even without checked luggage."
Pros: "This time the seats were more comfortable"
Pros: "I was updated ahead of time about the status of my flight."
Cons: "No inflight entertainment. Very little leg space"
Pros: "Nothing..... I guess once the plane arrived, things worked normally"
Cons: "8 hour delay"
Cons: "Put us on separate seat...we should seating close"
Cons: "The ticket was never processed! Hence, when I arrived at the airport, I was unable to actually fly. Really, really disappointing. I recommend that Kayak reconsider its association with "Flight Network Sales.""
Pros: "Liked the smooth flight"
Cons: "Took too long at check in"
Pros: "I could really feel the heart of the Filipino"
Pros: "It was very organized and on time"
Pros: "Food and crew"
Cons: "There was only entertainment on your phone or iPad"
Cons: "delayed, unsatisfying service"
Pros: "the crew and food were both good."
Cons: "too much much delay , the were delay at every stop over"
Pros: "Crew, food n legroom"
Pros: "Their website would not let us manage our booking, ie. change seats or pay for additional luggage. Thus incurring larger fees at airport. Customer Service at airport was worthless and condescending at best!"
Pros: "Movie selection"
Cons: "Time to exit plane"
Pros: "direct flight"
Cons: "aircraft is a bit old"
Pros: "Quickest flight available"
Cons: "Philippine Airlines food is bland and very soggy"
Pros: "Food was good."
Cons: "No entertainment. Boarding was slow and inefficient. Lack of information on the delay at airport. No notification on change of gate."
Cons: "They left my luggage behind. But I got it back the next day on the first flight out at no expense. The flight was slightly delayed - no fault to PAL, just a couple of super-late passengers."
Pros: "easy check in, timely flight status updates"
Please improve on your LIVE customer services. We want a live person to speak too. It was very inconvenient because speaking to a chat person. PLEASE HIRE LIVE PEOPLE FOR YOUR CUSTOMER SERVICES. Thanks
Flight was 2 hours delayed. No explanation provided. Gates changes twice.
Pros: "the flight was comfy"
Cons: "some drinks!!!! NOT alcohol but like water or soda."
Cons: "Website issues, double booked this flight, but both Cebu Pacific and Kiwi both say to bad!"
Pros: "Not Satisfied"
Cons: "Need improvements"
Pros: "The crew was very nice, but the beer wasn't cold. Then the plane became painfully cold during the flight."
Pros: "The seat has a bit more space than regular economy in competitor airline"
Cons: "The cabin crews on this flight need some passenger service training!"
Cons: "Check the general volume off their audio system (recorded voice messages/info/guideline) for the passengers on the plane. It was too loud."
Cons: "Want to have a USB charging port on a seat"
Pros: "On time and relatively hassle free"
Cons: "The bus transfer to the terminal was a bit chaotic"
Pros: "Yes, the crews were super. They keep entertaining us the customers. Thanks guys"
Cons: "No food. Major delay without announcement"
Cons: "Everything else"
Cons: "Super delayed flight they dont offer even water and to think we are travelling with children."
Pros: "All is helpful"
Cons: "Make the plane clean..."
Pros: "Crew was professional and seats were comfortable."
Cons: "It is almost a given that most domestic flights to Manila are delayed and our flight was 1 hour and 10 min delayed. Fortunately, I was getting frequent updates that helped with the planning on when to leave for the airport."
Pros: "Price and convenient"
Cons: "Service and flight comfort"
Cons: "3 hr delay plus I got bumped off my return flight"
Pros: "Crew were very friendly"
Pros: "The plane"
Cons: "Be ontime"
Cons: "So late, I missed a 3 hour connection."
Pros: "At least no gate change or delay..shock shock"
Cons: "Checkin as usual was understaff and slow....agent refused to enter our getgo numbers or change our seat assgnment as had been done in the past. Refused to orint boarding pass because i had on my phone....i dislike this and want paper backup! Speaker system for gate announcements at term 3 is the worst! Boarding is always bad but now a new system to read tickets is worse than ever! My knees touch the seat in front it is so crammed...at least short one hour of discomfort."
Pros: "Staff was helpful pre boarding"
Cons: "There was absolutely no ventilation while on ground. It was so hot on the plane too!!!!!"
Cons: "Why do we have to pay for the smallest snacks? On a 4 hour flight??"
Cons: "Because of the weather delay, I made it by the skin of my teeth to my next flight. It was quite stressful waiting for my baggage to come out so I could re-check in to my next destination."
Pros: "Everything also wants money, very expensive."
Cons: "Everything is also no good."
Cons: "No wifi, no food or drinks provided. Checkin was a very difficult process with employees giving us different answers on same topic. No display in terminal where to check in on an International Flight. Charged us to check one bag each and would not allow us to carry it on although the same bags were allowed as carry on from NGO-MNL Were told by one person we could checkin for our flight, told were we’re at wrong counter and international counter was not open yet. My checked bag was ripped open somewhere in the process of being transported!! I don’t think I will fly this carrier ever again!"
Pros: "Flgiht staff always nice"
Cons: "The cebu gate staff were awful, uninterested, never made announcemnts and as usual it was a cattle call to board. Rows were not followed. The sandwich i had paid for was all dry bread..it was awful."
Cons: "Very uncomfortable seats."
Cons: "More than 1 hr. delayed flyt"
Pros: "Cebu pacific is one of airlines who prescribe to a pay as you go additude. Be prepared to pay for everything after you pay for your ticket 7kg carry on max limits pay for the food you may or may not eat, and if you get cold easily bring warm clothes. No joke this was the coldest airplane I have ever been on in my 15 years of travel, so cold in fact that upon taking off you can hear the ice crystals breaking loose and traveling through the air system. I am going to say that the plane was in good condition and the flight attendants and pilot crew seem to be well trained as well as very polite."
Pros: "No hassles check in"
Cons: "They told me that there is no cancellation for the flight although when I paid for the flight it was refundable."
Cons: "First we pur Cebu Pac flight to davao at 7 am was cancelled dn we book another flight to davao at 5 pm dn it was delayed it is so stressful and inconvenient specially i have a 1 year old baby boy"
Cons: "Despite baggage being checked through from HK to Davao, Cebu offloaded luggage in Manila and failed to forward."
Cons: "We have travelled 3 times in 2 weeks by Cebu Pacific and all flights were delayed and NOBODY gave us an announcement"
Pros: "Flights On Time... Crew's awesome"
Cons: "Foid is terrible"
Pros: "Very efficient!i was very happy with whole flight!"
Cons: "I BOUGHT ANOTHER TICKET WITH PHILIPPINE AIRLINES, WHICH LEFT LATER, TODAY AND I HAD NO PROBLEM. NO EXCUSES. SO I PAID TWICE FOR A TICKET TO MANILA FROM BANGKOK. THE BIG PROBLEM IS EVEN WHEN I GOT TO THE AIRPORT WAY AHEAD OF TIME, THE CEBU PACIFIC PEOPLE, JUST DO NOT CARE, THEY DO NOT GIVE A DAM. THIS HAS COST ME A LOT OF MONEY. AND TIME AND STRESS, THERE IS NO REASON TO NOT LET ME ON THE PLANE. I GAVE THEM THE INFORMATION, THEY NEEDED. THE SAME INFORMATION AS I GAVE PHILIPPINE AIRLINES, THAT I DID FLY WITH. I AM SO DISAPPOINTED IN THE HORRIBLE TREATMENT I RECEIVED TODAY."
Cons: "Our flight was cancelled because of weather condition while we were at the boarding gate, they didn't care about compensations or consider not risking putting the passengers under last minute pressure, at least they should've notified us ahead of time, they automatically rolled us in the next flight, however, they didn't confirm if the next flight will be cancelled or not. In order to make sure I can catch my connecting flights, I booked another flight from Legazpi to Manila on a different airline, in addition, I had to pay the hotel booking cancellation fees in Manila, since these fees can only be waved if I cancelled 24hrs in advance. Moreover when I asked for my ticket refund, they made a big deal out of it and after a ruff struggle they agreed to refund me, but whatever the refund amount was, it barely covers anything of what I had to pay for a new ticket+ 1 extra night stay in Legazpi + hotel cancellation fees in Manila, I ended up paying 400USD in total while I only got around 50USD ticket refund from them, and of course, add to that the stress and hassle I went through in doing this!"
Pros: "On time"
Cons: "Seats are uncomfortable."
Pros: "Clean aircraft and friendly staff. I wasn't expecting entertainment and didn't order a meal hence the 1 star. No complaints about the flight and I've flown several times with them and always been satisfied."
Pros: "Check in staff were very helpful"
Cons: "Plane was 2 hours late -airline seemed to be totally disorganised"
Pros: "Our flight was comfortable and problem free."
Cons: "The only thing that was a little inconvenient was the flight was more than an hour late."
Cons: "The flight was delayed 30 minutes"
Pros: "The staff tried to board the flight efficiently."
Cons: "Why do Cebu Pacific flights always have to be late? Always always always."