Cons: "Flight delayed. Please be punctual if can’t be earlier."
Pros: "Air Crew was polite. Ground crew was the slowest and most inefficient group of people I've witnessed. There'd be 3 people working, but 2 of them would be talking to each other, letting the queues build up."
Cons: "Ground experience was pretty terrible at the airport. Most likely I'd avoid flying through here again."
Pros: "Comfortable, clean, good crew, early landing."
Cons: "15 minutes stuck on the bus at disembarkation sucked."
Cons: "All ok"
Pros: "The flight was smooth despite bouts of turbulence. The crew ensured everyone was strapped in and the pilot made a prior announcement before flight take-off. Most Pilots don’t."
Cons: "The check-in process took extremely Long as there were only two counters open. The boarding process was a joke. Despite the announcement to board by rows, there was no enforcement whatsoever and it was free for all."
Cons: "Allow us to upgrade class"
Cons: "Music or movie will be good."
Pros: "I hope never to fly Scoot again."
Cons: "Extremely rude and uncaring staff. I hate not being booked through with boarding passes. You have to wait in line at every stop, go through security and wait to get your ongoing boarding pass. The Scoot transfer people in Singapore are the most rude people I've ever met."
Cons: "Wasn’t allowed to board the plane because my passport only had five months left on it but you still let me book the flight and I was not refunded"
Pros: "Overall okay. Food was not in our list because the flight is about one and a half hour. No entertainment as it was a short one and we departed earlier than the estimated time."
Pros: "Good price. Was on time, seats were comfortable, helpful staff"
Cons: "No use of headphones 30 minutes before take off and arrival"
Pros: "Everything worked"
Cons: "Unfair policy of no outside food, treating its customers in a captive state; cabin is dirty with little cleaning work done. Won't fly if it were not cheap."
Pros: "Crew were professional, friendly and efficient. Aircraft was clean in the cabin and in good serviced condition. Check in Staff were efficient, friendly and professional."
Cons: "Seating configuration in economy very small. My Husband is a tall, big man and was cramped by the seat pitch, which made his trip very uncomfortable. To think that we have to pay for such an essential item to life as WATER, when it is free on most other airlines....or at the very least you can get a glass of water. I couldn’t believe the charge price for a tiny bottle of water and the fact that you can’t even get a glass of water either. This is an outrage and a rip off to customers."
Pros: "Crew on Singapore airlines were very helpful, friendly and accommodating."
Cons: "They had 0 entertainment on an 8 hour flight. Tv turned off. One small meal after 20 minutes of flying. Would not fly with scoot again."
Cons: "Seats we given did not recline .as they were just in front of emergency exit . The extra leg room seats were empty, but would have to pay extra to sit on them"
Pros: "Ok time"
Cons: "No free drink"
Pros: "On time."
Cons: "Journey / organisation"
Pros: "Food are excellent. Legroom is good for a budget airlines. Crew are nice"
Cons: "Boarding process Delayed flight"
Pros: "very nice while Landed and take off."
Cons: "We did not order any foods. No suggestion."
Pros: "Affordable biz class"
Cons: "Really poor food and flight was delayed 2 hours both ways"
Pros: "Punctuality was good. No complaints generally."
Cons: "Temp in cabin too high."
Pros: "previous flight arrived a bit late but captain did his best to make up the time"
Cons: "If they have a policy that passengers cant eat food bought outside the aircraft they should make sure that they have variations/choices on their menu. I can only eat fish but they dont have it on their menu so i brought my own food but the crew asked me to stop eating it because it was not allowed. Im hungry and tired and was upset that time."
Pros: "Nothing to like"
Cons: "How can the the airline serve such terrible food that smells of processed plastic!!! It is served burning hot and unedivle."
Pros: "The crew was really nice, saw them help several people put their luggage in the overhead bin."
Cons: "There was absolutely no complimentary service at all, a bit unusual compared to flights we've taken in the past (domestic and international). No offer of free water, what's up with that?!?! There was no entertainment on board for an overnight flight, no blanket, no pillow. And on top of that we paid too much to check in a bag when we arrived at the airline desk because we didn't include it through our Kayak booking. Had we known there was a method to follow, we would have to avoid the excessive fee."
Pros: "Good value. Some leg room in Biz."
Cons: "Paid $30 for wi-fi: It never connected. Just failed to work. “Failed to load page”. Paid for priority check-in: The people in the economy queue checked in faster. Paid for priority boarding: No priority security queue, no priority boarding. Paid for priority baggage: Took 60 minutes from landing for baggage to arrive. No priority, except for crew bags. Food was disgusting. Hard to determine where the plastic finished and the pasta started. There was no service, other than dumping a hot plastic box in your lap."
Pros: "Relaxed boarding and inflight experience Offer of refreshments when baggage delivery was delayed"
Cons: "Delay in delivering baggage"
Cons: "Going from one hot country to another so had no need for a winter coat... it was so cold on that flight I caught a cold"
Cons: "I could not get on time at airport for check in, because the train got stuck 25min. When I got the counter 45min. Before the flight leaves, they told me that the flight is closed and they can not do anything to help me!!!"
Pros: "They were very professional, polite and helpful"
Pros: "QUIET ZONE"
Cons: "FLIGHT AIR CON TO COLD NOT ENOUGH TOILETS"
Cons: "I get the seat selection pre-check in is a premium service. Bu to not allow someone to express preference (based on what's left) when they check in is downright snarky. The explanation that I got that "we need to balance the plane" is whitewash. It's clearly to push peopel to buying the premium service. But when you do that at the price of alienating people, you've done them and yourself a disservice. Time to rethink!"
Pros: "We were given the opportunity to bid for an upgrade which was totally worth it! We will definitely fly with Scoot again."
Cons: "The seat and tray table is greasy and dirty and there are two cracked holes in the arm rest!"
Pros: "Early alert that flight was going to be 5 hours late."
Cons: "No online check- in. Very slow check in at airport. Vouchers provided for food at airport - only problem was we couldn’t find a place that would take them. Boarding was painfully late and slow. As we arrived in the early hours of the morning the cost of taxis were double the normal price. Still no compensation as promised by the airline when they initially advised us of the late flight. Could do a lot better."
Pros: "All in all a pretty good flight. Nothing much to write home about but nothing really went wrong. Pretty Good and what you'd expect."
Cons: "Wasn't thrilled that I had to pay SGD48 both ways for up to 15kg check in. That extra SGD96 would have made a difference when comparing flights on Kayak. Delays leaving HK and SG but all of it was on the tarmac so not really Scoots fault."
Pros: "Scoot Airlines is a budget airline and is a great choice hopping from one spot to another in SE Asia. I use it quite a bit for travel between Singapore and Bangkok."
Pros: "It was all great. Paid extra for the quiet area. Worth it"
Pros: "Nothing other than punctuality."
Cons: "After boarding started there was no Aircon the flight was boiling hot and hugely suffocated. Also so many mosquito surely need better service."
Cons: "Boarding was quite messy as flight was delayed but many passengers were not informed. Only one service officer was being bombarded with questions from passengers when it would save so much trouble just making a proper announcement in the first place. Boarding queue also merged with another flight departing at a similar time, causing a massive bottleneck. Whilst on board, pre-ordered food was not served with cutlery and it took another 15 mins to get the attn of the stewardess to get the cutlery served. Would have been faster to just get it myself."
Pros: "It's a no frills airline! Plane on time, clean, arrived on time. What more do you want?"
Cons: "An hour and half delayed without prior notice. So i had to wait at the gate."
Pros: "The spicey Korean noodles that can be purchased on board."
Cons: "No leg room, but again I can't really complain on a 2.5 hour flight."
Pros: "Seats were comfortable. Boarding process was easy."
Cons: "Wish they offered drinks, or food for purchase something. Wasn’t offered anything at all."
Pros: "Lady crew were ok."
Cons: "Needed to really pay attention when the pilot & crew speak so as to understand their English"
Pros: "The hospitality of the crew ."
Cons: "More entertainment ."
Pros: "Crew were pleasant. Nice waiting area at Manila International Terminal 1."
Cons: "1 hour delay. No vegetarian food offered. No Customs card offered for travellers to fill in."
Pros: "Seat upgrade on the same sector is cheap at $32 compared to $60 for scoot."
Cons: "Assigned seat 30A... This row shouldn't exist at all, though seatguru states that seat pitch is consistent at 29inch, it doesn't feel like that at all. When the seat infront reclined, it hit my knee... And i'm not tall just 1.7m. Then row 30 seats doesn't recline, the recline function is there but almost immediately you hit the bulkhead... Lastly, there was this male stewardess who is plain rude, i would be angry if he was a street hawker, let alone a flight attendant. He shouts at passengers to stop eating (some bread which they packed), it wasn't directed at me so i didn't quite bother. But a while after i upgraded to row 13 (exit row) and was snoozing, he came over, grabbed and tucked my arm and asked me the girl seated next to me to go back to our seats... When i asked "what do you mean go back to our seats? We paid for the upgrade." He walked away. The only saving grace is he came back 5-10mins later to apologise saying he didn't know we paid for the upgrade."
Cons: "Not a heap of leg room but is Jetstar and only a 4 hour flight"
Pros: "Fast Check In and Boarding"
Cons: "Old Aircrafe Totally no Service"
Pros: "Friendly crew quick and uneventful flight"
Cons: "At check in our family was separated all over the plane. When querying after receiving the boarding passes told can’t do anything until he jestar supervisor put us in the same row. The plane was barely a third full so bit of effort from the initial staff would have helped."
Pros: "Punctuality and cleanliness of the flight"
Cons: "Food and Drinks Menu Pricing"
Pros: "Friendly crew, food actually very good"
Cons: "Aircraft not clean, several seats with trash when we boarded! Seats to close to each other, no space for legs for anyone 1.70 plus"
Pros: "Quick boarding"
Cons: "Many people brought suitcases onboard that were obviously over the 7kg acceptable weight. seems very unfair that they didn't have to pay to check in."
Pros: "Smooth take off and landing"
Cons: "The boarding was non sense when inviting passangers from the particular rows. People were not given enough time to qeue in so that it actually didn’t matter where you sit coz it only caused chaos. The seats in the plane were ripped and would definitely require some maintanance. It was a late flight and the cabine crew seemed to have enough for that date so that the only smile you could get was when saying goodbye. However, they did the job in a proffessional manner."
Cons: "We bought JetAir tickets because they were cheap. Thought we could get by with carry-on. But carry-on is only 7Kg, and that's like 15 lbs. Had to pay for check in the baggages and the extra weight came out to $65 to $80 extra per bag. When you add that back into the price of the ticket, then the ticket is comparable to a premium ticket. Plus, the service is so bad and they lost our luggage and gave us the runaround. Next time, we'll just pay the premium ticket with another airline and get better service and no run-arounds. So, the only cheap thing about this airline is the service. They nickle and dime you for everything, so you end up paying more and getting less. I've learned my lesson. Beware."
Pros: "It was on time and efficient. All staff very helpful."
Pros: "Nothing whatsoever!!!!"
Cons: "I don't even know where to begin as this was an endless nightmare from start to finish. I tried to check in online the day before for a flight from Phuket to Singapore without success. With the options offered, I decided to purchase a 20kg luggage fee for AUD31 apiece, meaning, with 2 bags to check, I would've paid AUD62. However, once I entered my credit card, it said an error occurred. After numerous tries with different credit cards, I gave up and asked the concierge at the hotel to contact the airline. She was told that I couldn't check in online because I didn't purchase the ticket directly from the website and that I should wait to check in at the airport counter. What does it matter? I decided to let go of this blatant discrimination. At the airport, I was told that I couldn't purchase the AUD31 that was offered to me online with no reasons given whatsoever. Instead for the 2 bags, I was quoted over BHT8200 (translation, USD 263) because each bag was 4 kg overweight. Without any recourse, I was forced to fork over a sinful amount or continue with our vacation without luggage. Already fuming at this highway robbery, I was aghast to find out onboard when I asked for water that it was going to cost me $4 a bottle. I wish I knew this airline better before I purchased the original ticket. I would've flown a different carrier. Lesson learned, never again will I fly JetSar Asia nor will I, in good conscience, recommend them to anyone. While I'm sure that there's a certain demographics that can fly this airline without being taken advantaged of (those flying without luggage for example), by and large, most travelers have luggage and will therefore get the short end of the stick in the end."
Pros: "friendly crew"
Cons: "flight was delayed. had to change gate"
Pros: "Everything was great"
Cons: "Load from the back, but let the people in the back load the bins in the front with their bags."
Pros: "The flight board on time"
Cons: "The airport didn't show the gate correctly. When the passenger ask the airport staff also don't know everything. My goodness."
Pros: "Crew was really accommodating and friendly"
Cons: "I didn't realize that it was a budget airline and that even water and coffee had to be bought on a 4+ long hour flight."
Pros: "crew members were very friendly and pleasant."
Cons: "flight was delayed but it was okay."
Pros: "The crew was nice and accommodating since my wife and I weren't seated together as requested when booking."
Cons: "Paid extra for checked bags. Had to pay for any food or drink on the flight (never heard of this before). Flight was delayed 2 hours and 15 minutes and then didn't even start boarding until well after that time...3 hours late after arrival. I get that you don't want to inconvenience two sets of customers but when I booked the 1:30pm flight intentionally instead of the 3:30pm it was really irritating to see that flight leave an hour before mine."
Cons: "- My attempt to upgrade my seat online resulted in my existing paid ticket being put on hold 'Pending Payment' which took nearly an hour to sort out. - Gate was change at the last minute from 5 to 2 sending everyone scrambling. - Once on the plane I was never offered water, coffee or a drink despite being seated in an upgraded seat in the front row. Passenger beside me was showered with attention though...i was essentially ignored. - Plane was nearly an hour late departing resulting in even further delays into Singapore circling waiting to get in the landing Q."
Cons: "Seats uncomfortable Cabin temperature too low"
Pros: "Wish get my $60 back"
Cons: "Don’t like the service"
Pros: "the takeoff and landing was good, the flight was very smooth"
Pros: "Check in counter staff in Phnom Penh Airport were professional and helpful."
Cons: "The aircraft flooring, seats and fitting appeared unattractive and dirty. Staff at checked in in Phnom Penh International Airport were helpful and fantastic."
Cons: "First of all, when you book with Kayak, it does not specify that you have 0 (zero) kg included for luggages. At the airport, Jetstar wanted to charge me 1200$ usd for my luggages on a little 2h fligh. I had no choice but to agree on that and when i ask to pay, they asked me to wait for the credit card machine. We waited at least an hour and then they told us they only accept cash! 5 min to boarding and we had to left the luggages behind. I had to call hotel to get luggages back and ship them to us at cost of 1900$ usd. Once onboard, they only accept credit cards for purchases, what the hell is that! the worst airline ever! To top the story, they never sent the baby car seat as it was supposed to be included, it just disapeared! Hell to Jetstar!"
Pros: "The flight was fine"
Cons: "The seat was terrible, looks like old airplane. No entertainment system. This is really a budget flight."
Pros: "I learned what a low cost airline is. I traveled no problem in Eva air from Seoul to Taipei with 1 check in bag at 20kg and two carry on bags 10kg and 5kg. To my surprise Jetstar Asia requires you to purchase your check in separately from your ticket. Furthermore you can only carry on 7kg. I ended up having to pay 1400 TSD to check at 15kg. Then 600 TSD per kg after that because I had to check in two bags or I was over the 7kg allotted carry on. I ended up paying an extra $286 for bags. I will never ever ever purchase another ticket from this airlIne ever again."
Cons: "the flight brought me to Singapore as I paid for. Except it's like I paid for two flights. Either way I learned what a low cost airline is."
Pros: "Staff friendly and helpful."
Pros: "Nothing notable"
Cons: "Nothing specific."
Pros: "The crew was great, all smiles and helping hands. They did what they could with what they have available."
Cons: "My fellow passengers sucked. The seats are budget (expected) but the fellow behind me couldn't seem to grasp that I can feel his knees jabbing into my lower back through all 2.5 or so inches of leather and padding. The guy was shorter than me but felt the need to slide down in his seat to prod me in the back. Being a budget airline, many of the other passengers are families looking for a deal. Many of these families are burnt out and don't bother trying to rein in their toddlers at all anymore."
Pros: "Flight was on time."
Cons: "I was just over 7kg but unless you pack well in advance Jetstar is always a pain in the arse. The old woman next to started picking the skin on her feet an hour into the flight- although that is probably more a review of China than Jetstar. With Jetstar, I am just waiting for what BS will happen, so generally avoid them if at all possible- whether it is your bag being 1kg overweight, or they inform you your flight was delayed- when it wasn't causing missed flight, as happened recently- of course they have good customer service though- not- you will be lucky to even get a reply, and that is if you manage to email them because they keep their customer service email a secret....What a joke of an airline."
Pros: "This was the first time that I have flown or Jetstar and boy was I pleasantly surprised. The crew was the efficient, The service was good, boarding was smooth. I have no idea about the entertainment or whether there was a entertainment as I was reading a book."
Cons: "unfortunately, because of traffic in Singapore, the flight left Hong Kong about an hour late"
Cons: "The seats were very tight."
Pros: "Crew were very nice"
Cons: "The coffee was bad"
Pros: "The flight was short, which of course was not due to their effort"
Cons: "1. We were unaware that we had to pay for ALL baggage. They made us pay before boarding, but they gave us a "special deal" to reduce the price to "only $110." 2. On our return trip, at which time we merely had a layover in VietNam on our way to Singapore, they required us to buy another entrance visa. Because we only had less than 3 hours before our next flight left, they "provided" the service for us - to the tune of $180 for each person!!! Meanwhile, a likewise-stranded passenger from Australia apparently did not have to purchase another single-entry visa. We felt totally ripped off."
Pros: "No reason given for delayed flight. Asked to chafe to earlier flight, they were going to charge total flight cost again. Terrible service!"
Pros: "The service was very bad especially when I checked in my luggages. They have changed me 13400 bat Thailand for the lugged and when I checked the bill when I left. She gave me two bills only and nothing else. We were three she charged us 13400 bat why is that. We have lugged for me 2 luggages total weight 28.8 kg. Plus 15.6 kg for my friend and 20 kg for the third ticket. Why is that?"
Cons: "The service was very bad especially when I checked in my luggages. They have changed me 13400 bat Thailand for the lugged and when I checked the bill when I left. She gave me two bills only and nothing else. We were three she charged us 13400 bat why is that. We have lugged for me 2 luggages total weight 28.8 kg. Plus 15.6 kg for my friend and 20 kg for the third ticket. Why is that?"
Pros: "Low cost"
Cons: "Lack of space. Knees under chin all the way. :("
Cons: "It was not clear from the booking and from the jetstar website that there are TONS of fees - we ended up having to pay $40 per bag to check bags on an international flight - not a pleasant surprise at all any food or drink on the flight was a charge."
Cons: "More food selection on board, there was not enough when we came to order lunch"
Cons: "Do add water to the free things included on the flight, even if I don't pre order any meal."
Pros: "Seats were comfortable, plane left in time."
Cons: "No water given to passengers"
Pros: "The on board entertainment was quite pleasing and the crew were extremely friendly"
Cons: "The seats were a little disappointing however expected"
Cons: "Cramped seating space. Terrible accent announcing in English"