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Pros: "Crew very helpful. Seat was very good, food excellent."

Pros: "Spacious Premium Economy seats with excellent flight attendants looking after general wellness of customers."
Cons: "In-Flight Wi-Fi has archaic plans… 30MB Chat App-only Plan for 2-Hours. It also usually has a pause button to halt and resume the internet session later, but there wasn’t one this time."

Cons: "The rebalance was worst I've ever encountered I was actually scared I prayed many times 4 yo get home safely I was not impressed with my last flight n also why were We delayed coming from manila we turn back many times n I had only 50 mins to catch my flight to Perth if we had landed wen we should hv I'd hv time to buy some gifts I'm.glad that Philippines airlines will fly direct yo manila from Perth come March n I'll use them from now on as it's a few times in the years gone that things has happened to me I forgave ur airline but now i not need to as hv other airline to fly n my darling come here 3 or 4 times each year but will use Philippines airlines URS sincerely Trevor frahm"

Cons: "Rather long wait at business check-in, friendliness there ok, on board service slow with the champagne, old aircraft with old configuration of seats, nothing really bad, but it's not like this that you win an airline of the year award!"

Pros: "Friendly staff. Both two meals were awesome."
Cons: "Already done."

Cons: "NA"

Pros: "Amazing services and foods"
Cons: "The business class seat was great"

Pros: "Great foods and services"
Cons: "The plane needs upgrade business class seats"

Cons: "Nothing comment."

Pros: "All crew members are very friendly and helpful, good service."
Cons: "All over flight i feel good time, i don't feel boring all friendly staff, good service choice of food i like."

Pros: "I like all"
Cons: "Nothing"

Pros: "Everything. New plane amazing food on a two hour flight Great new entertainment system on the seat back."
Cons: "A little more leg room."

Pros: "one of the crew was rude. my spouse forgot to fold-up the cup holder, the hostess heat the holder so hard while walking. I don't know but it appeared as very very rude."
Cons: "Improve the process for boarding people were standing there for 45 minutes to 1 hour. People there needs training"

Pros: "Cabin crew knew how to work."
Cons: "So surprisingly, the cabin was dirty and the seat comfort was below expectation."

Cons: "Aircrew took my carry on away while I was waiting to board saying it was too large; left me without the essential items I wanted during the 19.5 hours in the air and two plane changes. Other people were allowed to keep carry ons bigger than mine so I don't understand why they did this."

Pros: "Crew"
Cons: "Delays"

Cons: "Very tight space"

Pros: "loved d bnew 787 dreamliner planes. loved d medium haul biz class seats."
Cons: "everything is excellent frm d check in to d lounge to the plane , crew service , arrivals and lastly baggage handling ."

Cons: "The toilets were a little unsanitary."

Pros: "Singapore Airlines delivers as always. Friendly crew and clean and well maintained aircraft."

Pros: "Great service always smiling, flight on time, overall a great way to fly."

Pros: "Movies selection was great."
Cons: "Food and comfort were not as great as I thought they would be. Not bad, but not worthy of the brand Singapore airlines."

Pros: "Boarding was great. Staff was cordial. Excellent flight."

Pros: "nothing"
Cons: "Seats were uncomfortable, derive very ordinary staff unhelpful seat allocation system requires improving ! Extra cost from economy was not worth it !"

Pros: "Friendly attentive staff. Excell ent food and great. Service."
Cons: "Really crowded seats in economy."

Cons: "Delayed 2 hours behind schedule"

Pros: "Business seats were excellent"
Cons: "All was good!"

Pros: "easy check in process and the crew was awesome. friendly and attentive to all passengers. great food as well."

Pros: "Crew members were very friendly n helpful."

Pros: "Everyone was cold asking for blankets it was freezing on that plane only major complaint, I love the airlines, the flight attendants are lovely and gracious, they really do try. Such a nice treat after flying United airlines all year!"
Cons: "Too cold"

Pros: "Good crew service"
Cons: "poor boarding arrangement. passenger did not follow the boarding group arrangement boarding the plane."

Pros: "everything are okey"

Pros: "Efficient courteous and attractive crew. Good food drink selection and great entertainment system."
Cons: "Unfortunately the plane was an older 777-200 with smaller TV screens but otherwise fine."

Pros: "New movies! Yes!"
Cons: "I asked for one of the crew to help me bring up my carry-on luggage, as i'm just recovering from a flu at that time. Instead the FA looked at my bag and asked me in an irritated tone if my bag was really that heavy? I said I was recovering and I just need an extra push once I lift it up into the cabin. In the end she did help but i did not appreciate her attitude and felt disappointed my whole flight."

Pros: "1) Crew very personable and accommodating 2) Food was good 3) Arrival on schedule 4) Entertainment system provided lots of choices 5) Baggage arrived in reasonable amount of time"
Cons: "1) Economy seating was cramped (long-haul flights should have more spacious seating) 2) Crying babies made flight almost unbearable 3) Process of leaving the plane took too long because only one exit door was used 4) Departure delayed by 35-40 minutes (made up in flight)"

Pros: "Staff was the best, always smiling and going beyond expectations to assure you enjoy your flight and I certainly did. Take off was a breeze. Landing a little bumpy but nothing to cry about. I will fly Singapore whenever possible from now on."
Cons: "There was nothing that I didn't like."

Pros: "Good service"
Cons: "spicy chicken too spicy!"

Pros: "Entertainment was great"
Cons: "The food is getting worse"

Pros: "Flew business class to SE Asia and experienced great service, fast check-in & boarding, terrific seating and amenities, and outstanding meals. Came home well rested."

Pros: "Really recommended . Wait alittle longer but i got a free tour go around Singapore ."

Pros: "As usual, plane is in good shape and crew are well trained. Nothing wrong with all the basics, but Singapore Air has definitely lost its lustre."
Cons: "For heaven's sake, please don't announce a boarding procedure and then not follow it. If you want to have a free-for-all rugby scrum to get on the plane, so be it. But don't announce boarding by rows/groups and then not make even a lame attempt to adhere to it."

Pros: "Always great and efficient service. Comfortable despite the limitations of the plane itself (don't particularly like Airbus planes)."
Cons: "Wish the food could have been better and the choice for dessert wider."

Pros: "I am still trying to find my bags. I missed my connection and Jet Blue made me stand in a line to get rebooked for 7 hours. Unprofessional, uncaring. None of this was my fault but everyone who represents Jet Blue treated me as if it were. Never again"

Pros: "Flight arrived earlier than expected and the flight attendants were good and polite."

Pros: "None"
Cons: "All"

Pros: "The service was amazing. The flight attendants were all so friendly and eager to assist. The meals were very tasty and complimentary wine was such a treat. Blankets were nice and thick, pillows were comfy, and you even received a little bag with socks and toothbrush."
Cons: "Can't think of anything:)"

Pros: "On time departure and take off. Smooth landing."

Pros: "I loved the touch of luxury, even sitting in the economy , the hot towels, the good food , attractively prepared , the free wine and the courtesy of all the team. This was my third time flying with Singapore Airlines and I hope not the last time. The big plane flew so quietly, it was a wonderful flight."
Cons: "Like in all airplanes in economy the seats are too close , but when you cannot afford to fly differently it was okay, there was at least leg room."

Pros: "Friendly crew, excellent service. So far best economy class"
Cons: "Food can be better"

Pros: "Liked I got an aisle seat. But we should have that choice as we are purchasing the ticket"
Cons: "The boarding in lax"

Pros: "Comfortable"
Cons: "Need more comfortable headsets or ability to use personal earphones."

Pros: "Comfort of the seats."
Cons: "There should be more choices of food for people who do not eat Asian food."

Pros: "."
Cons: "."

Pros: "Both the ground and aircrew were very helpful. I had a short transfer to another flight and was immediately greeted by a crew member that pointed me in the right direction. It was so relieving! There was also good entertainment and decent food on this flight."
Cons: "I just wish there were vegetarian food options."

Pros: "Really happy as had a exit seat so lots of leg room"

Pros: "Flight attendants were all nice and friendly."

Pros: "Efficient boarding"
Cons: "Seats extremely cramped especially when seat in front reclined. Will look for other airline on next trip due to this problem."

Pros: "Boarding was delayed in Taipei although the flight made it in great time"
Cons: "Website"

Cons: "Very good"

Pros: "Staff. Entertainment."
Cons: "Food was average. Space small. But economy always is."

Pros: "Best airlines"
Cons: "Nothing"

Cons: "No clothes to change. My fruits were expired because off the luggages not come to the destination."

Cons: "No way to tell them that I am vegetarian. And only if I buy tickets with their site I can get it :("

Pros: "Not many interruptions by crew on the PA system. Communication was kept quick and to the point. Flight Attendants were attractive, courteous, and fairly efficient. They cam by more than the first flight, even though it was 1/3rd the length of light. I liked the beef w/onion & brocolli meal, although more onions should have been included, I think I got four small segments of onion. Yes, I’m nit-picking a bit . . . But that’s what reviews are for, right?"

Pros: "Flight attendants are always polite and friendly. Nice to see a happy staff with a smile! They also always kept the bathrooms nice and clean !"
Cons: "The meal was average airline food. Wish airline executives taste the food that are given to their customers. It’s not that difficult to serve better tasting meals."

Pros: "Amazing food, comfy seats and good entertainments system"

Cons: "Could use salt and pepper, it was not offered."

Pros: "Overall good"
Cons: "Seat seems a little small for big guy"

Pros: "It was a wonderful trip"
Cons: "People"

Pros: "None"
Cons: "Serving are very poorly"

Pros: "Everything was great!"

Pros: "Flight was fast and the staff were friendly."
Cons: "Nothing."

Pros: "same comments as the Toronto to Taipei sector...."

Pros: "The crew was gracious and didn't bother my sleep to eat."
Cons: "The seats were hard and oddly shaped such that my legs and feet felt numb after a while. Not the way I want to spend my time"

Pros: "But the check in was late to open. Flight was scheduled at 11am but check in downstairs don't open y til 845. That's terrible making us wait there where there no seating or waiting area."
Cons: "Not comfortable"

Cons: "Cool"

Pros: "Plane was clean, blanket and pillow comfortable, attention during scheduled meal service good. Snacks available"
Cons: "Meal was really not good and a far step down from what it was during last flight a few years ago. Movie selection meager. Flight attendants could make a few more rounds to check passenger needs."

Pros: "it took off a bit late, but arrived early. the flight staff were very accomodating. the in-flight entertainment was very updated and the audio was alright."
Cons: "the guy sitting behind me kept impaling my back with his knee."

Pros: "Very satisfied,"

Pros: "Dito..."

Pros: "Everything"
Cons: "This flight wasn't over booked so I was able to rest better with extra leg too."

Cons: "Since I traveled with my daughter (4yo), I got to board early from LAX to TPE but my second flight from TPE to BKK, I had to wait till they called my zone seat. I was holding my daughter at that point since they took away my stroller way earlier than the boarding time. I would like to ask for the same standard of parents traveling with children who are 6 or younger to board first so they can get settle and these patents are tiring from dealing with their children during the flight. They are extra tired than regular passengers."

Cons: "Food just okay."

Cons: "Flight attendant made my glass of water and starter fall down. She gave me a dessert extra (!) as a replacement and promised to come and clean it up and to bring a new cover. She never came. Eventually, I asked another attendant who put me in another chair and cleaned up. During the flight, NO water was distributed at all. Normally, this is done every 1-2 hours."

Pros: "Fancy crew member"
Cons: "Entertainment like movie"

Pros: "Overall Eva is a good airline (certainly beats United), but had a problem with the meal request."
Cons: "Requested child meal at the same time as booking seats (all online). Seats were as reserved, but had no record of child meal request."

Pros: "Crew were polite on boarding, and throughout flight when seen then"
Cons: "Service was terrible, flown to thailand with these ba and thai airways and thai airways will beat everyone hands down"

Pros: "Liked the way they do their boarding Comfortable flight"

Pros: "On time. Overall OK"

Pros: "Flight landed early. Food was good."

Pros: "Had reclineable seat... Was able to sleep. ..."
Cons: "No complaints. ..."

Pros: "I was so blown away by how amazing Eva Air is ! Boarding is incredibly organized. There is so much to watch on the tv. They make sure you are properly fed and are always going around with drinks. The crew is very friendly and helpful. The bathroom is stocked with toothbrushes, sleep masks, and even a facial mist for when your skin gets dehydrated. Flights were very smooth and the captain is in constant communication. I was so very excited to fly on the Gudetama jet! I wish I could have taken a pillow!"
Cons: "Their wine pours are a little small but that is literally the only complaint that I have."

Pros: "the fly were good but there will be no more fly too BKK after the 9 June"

Pros: "Everything was great"
Cons: "Hard to sit for 15 hrs"

Pros: "In consideration for the duration the scores get higher. For comfort the seats were much more adequate for the duration of the flight. This also is reflects in the entertainment. The food option was much tastier too"
Cons: "The crew was not the friendliest but don't get me wrong they were not mean. They were just doing there job. I take flying like hotels where it's an experience and the crew is the face of that experience. This was let's do our job but no actual care"

Pros: "Entertainment"
Cons: "Giveaways for kids we're not the best. Had better ones with other airlines"

Pros: "Everything..food, beverages, staff courtesy, cleanliness, entertainment...."

Pros: "Very comfortable seats and great movie options! Crew was very attentive."
Cons: "The food was a bit different from what I'm used to, but I'm not in the US anymore so I shouldn't be surprised!"

Pros: "It was ok"

Pros: "Great crew"
Cons: "N/A"

Pros: "The seat was not super comfortable but the crew was really lovely and so helpful!"
Cons: "More padding on the seat would have been nice"

Cons: "No landing form!!"

Cons: "Sitting place too small"

Pros: "Cathay Pacific and crews were really good."
Cons: "I suggest no seating reservation online."

Pros: "Nothing"
Cons: "Arriving on time"

Pros: "They are amazing"

Pros: "nothing"
Cons: "3 hours delay for a flight of 1 h 45 min"

Cons: "2:40 flight delay - terrible food and very limited choice on the entetainment system - a terrible airline"

Pros: "Efficient, courteous and early arrival"

Pros: "Ok"
Cons: "The plane delay for 3 time"

Pros: "Just fine.."

Pros: "Everything"
Cons: "Nothing"

Cons: "Need to have wifi on all their flights"

Pros: "was upgraded to a very comfortable flat bed seat been a very long while a cx flight was on time"
Cons: "food quality and entertainment system choices are poor - flight attendants constantly on the pa for meaningless messages that given in languages"

Pros: "Crew was helpful but 1 crew forgot my dinner drink which was a hot tea drink."
Cons: "Maybe write down who ordered drinks while serving dinner tray.. if there were turbulence the crew can go back to that list then setve it when seat belt sign is off."

Cons: "flight delayed as always"

Cons: "flight delayed as usual"

Cons: "flight delayed as always"

Cons: "1h30 delayed as usual"

Pros: "The seats are old .. the plane is old .. the flight was delayed 2 hours, food even in first class lounge is not apetising the menu has been cut significantly.. lettuce and tomato say that they are not sourced from China .. must be from India as the quality sucks"
Cons: "On time is an expectation that if you travel from HK to BKK on CX that it is always delayed .. common knowledge for people in Thailand.. this is bad"

Cons: "90 minutes delayed"

Cons: "The delay of one and a half hour has resulted in a loss of half a day of holiday. Without any compensation."

Cons: "Delayed without notice."

Pros: "Very professional"

Pros: "Service and plane"
Cons: "None"

Pros: "Somewhat disorganized bec. People lined up even if swat numbers have not been called."
Cons: "People trying to push their way in the line. Color coding of tockets associated with colored line coding may improve situation."

Pros: "Nothing"
Cons: "Too cramped not enough space staff are not friendly will not fly Cathay again"

Cons: "Original itinerary was not followed. Plane from manila to hongkong left late and was transferred to a different flight for hongkong to Auckland .Seats not even together. Was put on 2 lay overs instead of just 1 (hongkong to Aussie then Aussie to Auckland. With no compensation at all. Sorry is not enough."

Pros: "their korean movies"
Cons: "they have worst coordination between airline crew and airport personnel who is in charge with services taking care for the handicap they forgot to board my aunt so i had to help my aunt board then the crew informed me i am not allowed to bring her in the plane and leave the wheelchair in the tube i had to bring her in the plane since my aunt was anxious other people in wheelchair was already brought in and she was left behind"

Pros: "Cathay is usually a solid airline to fly with. It’s comfortable even in economy and the staff is pleasant and usually efficient."
Cons: "The delayed boarding process and the bottleneck once people were boarding didn’t allow for the flight to depart on time."

Cons: "None in particular"

Pros: "The service"
Cons: "Nothing"

Pros: "All"
Cons: "All"

Pros: "Good service"
Cons: "Older plane"

Pros: "Clean plane"
Cons: "Seat won't recline"

Pros: "On time"
Cons: "Cathay not the "cut above" it once was."

Pros: "I did get an upgrade and saw a pleasant movie"
Cons: "There were no immigration forms on board. When I asked for one, the hostess said there had been an announcent Mayybe there was one in mandarin but certainly not in english. A senior hostess cam later to apologize zaying the reason was that there were new forns since 1 Dec when leaving the plane, everyone was given old forms! All very unptofessional..."

Pros: "Comfortable seat"
Cons: "Poor food and very basic (old movies) entertainment - always delayed"

Pros: "food was awesome. the seats were pretty comfortable. the in-flight crew were always so helpful and smiling. there was quite a collection of movies to choose from which is nice."
Cons: "The ground staff at the departure lounge were most of the time chatting or walking in circles and chatting. Also they were not as organized nor as accomodating than expected. Kinda shows a lesser level of professionalism than the crew in other countries."

Pros: "Flying beats driving"

Pros: "Everything! Very organized!"
Cons: "Nothing!"

Cons: "I was seated at the last seats and by the time it was my turn to choose from the menu, there was none left but just one option for me. Hope Cathay pacific will add extra food selections to accommodate passengers in the last seats."

Pros: "Usual Cathay high standards - which is what one expects."
Cons: "Older A330 for short haul so not lie flat seats. Older IFE. Food, oddly, not great today (unusual for Cathay)."

Pros: "The crew assisted my wife on boarding the plane."
Cons: "Because of her condition we should get more legroom for her."

Pros: "Service and courtesy"

Pros: "The check in staff were only doing their job, by insisting that I had an onward ticket before they checked me in, as per Thai immigration ruling. Otherwise, if I did not have an onward ticket, they stated they could not check me in, and would refund my ticket. The problem is there are many ways of travelling out of Thailand, and I frequently visit Cambodia and Thailand via bus. How could I produce a bus ticket which I usually buy only a week before departure?"
Cons: "That was a bit of a rude shock, as I had never encountered such obstacles before, and most fortunately I did indeed have a reservation for a BKK-GVA ticket, or I would have been refused boarding. Apparently the Thai immigration authorities have a condition for Swiss citizens to possess an onward ticket before they can enter Thailand, but this is the first time an airline has applied this as strictly, and has been as insistent, as Cathay Pacific. I have been in & out of BKK hundreds of times, and this is the first time ever an airline has applied this rule to the letter. So, bottom line, never again will I fly Cathay Pacific."

Cons: "Leg room us bad especilly when the one in front of you recline the seat"

Cons: "Delayed 3 hours"

Pros: "All but did not eat"

Pros: "No IFE without warning. 16 hrs. of nothing. very uncomfortable seats. Flight admits HKA going under and can not pay bills, customers suffer."
Cons: "No IFE without warning. 16 hrs. of nothing. very uncomfortable seats. Flight admits HKA going under and can not pay bills, customers suffer."

Cons: "Get better food"

Pros: "The attitude of the crew was not acceptable. They are mean and rude to paying guest. The service was unacceptable. It was a cheap airfare and you also get cheap service. First time I flew with this airlines and It was super disappointment that I got from the crew. The airplane was newer but they could be better. They can learn better service from other airlines I booked with. Also, better quality of overall experience."
Cons: "Better touches on the seats, more cleanliness, doing it rightly than cheaply and most of all they should learn SERVICE from other airlines. Not because I bought a cheap fare does not mean we deserve a rude and mean service from the crew!"

Pros: "Good Value for the airfare"
Cons: "Better and more comfortable seats"

Pros: "Went smoothly"
Cons: "Pretty big confusing airport but I figured it out"

Pros: "The crew were good. The seats are Okey"

Cons: "Better communication regarding delayed flight schedule."

Pros: "You are served right away. Made to feel comfortable and welcome. Headphones were provided. Bags were included."

Pros: "The only good thing I can say about this experience with Hong Kong Airlines is that the On Board Flight Crew was very good and the IFE had a good selection of titles."
Cons: "Delays in the air and on the ground going in and out of Hong Kong. On the return trip, 4hrs to Check In from Manila because of protests in Hong Kong. Flight was 2hrs late, my luggage didn’t make the connection. 2 days, no luggage, no communication. Never again will I fly Hong Kong Airlines."

Cons: "Nothing unusual."

Pros: "Crew were very helpful. I had a personal issue and they were very helpful to make me feel very comfortable ."
Cons: "Probably food could been better!"

Pros: "Flight was fine, no issues and pleasant, BUT!"
Cons: "Two pieces of lost luggage SOMEWHERE between PDX-SFO-HKG-BKK. Clueless so far."

Pros: "Crew was pretty nice"

Cons: "flight delayed for over an hour."

Pros: "Nothing HK airlines cancelled my ticket"
Cons: "Everything could of been better if Hk airlines if they did not cancel my ticket"

Cons: "The flight was good, legroom on the plane is really comfortable, the food is ok sone of the crew is really excellent some are ok."

Pros: "Crews were amazing, both ground and cabin"
Cons: "There could’ve been a means of entertainment"

Pros: "Entertainment options"
Cons: "No vegetarian options"

Cons: "More choices in movies"

Pros: "It was fine."
Cons: "They didn't have my vegetarian meal request."

Cons: "Crew kept on dropping food and trash on me. I was on an aisle seat. Restrooms were not cleaned during flight. Too dirty. Food sucked."

Cons: "The only food I ate all day were the two meals on Hong Kong airlines flights. On the flight from HK to BKK we were served a hot meal of Beef, rice and vegetables. At the time the vegetables tasted a little starnge but I was very hungry so I finished the meal. After arriving at my Bangkok hotel I started to feel unwell and by the evening I was repeatedly vomiting."

Cons: "The flight attendant made a sour face when I repeated a question (because I did not understand her at first)."

Pros: "Boarding was in order which started from the last to the front of the plane which was excellent since congestion was reduced and smoother flow of traffic. The food was good and tasty. The crew was attentive to passenger’s needs. The pilots did an excellent job specially in landing and take off. The ride was smooth."
Cons: "Cleanliness of the restroom which can be improved. The temperature inside the cabin was a little on the warm side."

Pros: "Good food Cheap airfare considering it’s Dec. Boarded/departed/arrived on time/ahead of time"
Cons: "Leg room quite tight Ipad instead of a built-in screen"

Pros: "Not too many people"
Cons: "The plane is very old. I thought it would be a new plane. I did not eat the food because the flight is short and the leg room on this plane is too close. Not like airbus 350"

Pros: "Everything went on smoothly from the check in up to arrival in hongkong"

Pros: "HK to Bangkok (same airline) was really different: enough room, good entertainment system, but still good crew. (Food was just a snack. But bags didn't make the exchange in time."

Cons: "Plane missed the runway. Plane was to high for runway and had to do a go around and line up for second landing"

Pros: "Boarding was on time. Flight attendant was very courteous, friendly, but not overbearing. Comfortable seating. Flight arrival time was early. Very enjoyable."

Pros: "I never thought that Hong Kong airlines was this good"
Cons: "The courtesy of the airline stewardess"

Cons: "Delayed all the time.. and the stressed that this airline put me thru.. i didnt get my luggage until a week after i already arrived.. and no compensation for that!. I do not have any clothes and underwear to wear for 6 days!"

Pros: "The people were truly friendly very helpful if you needed help"
Cons: "I didn't like the real loan delays that I had in Hong Kong"

Pros: "Very helpful cabin cabin crew and attitude"
Cons: "cabin was old, dirty and beat up. Old A330 cabin. the fleet has not refurbished all A330 at this stage."

Pros: "Personal screen and feet resting area."
Cons: "The delays"

Pros: "Service was great. New airline. Crew was wonderful."
Cons: "All was good, no problems with the flight. Crew was wonderfull."

Pros: "your flight sold to me very badly, take too much waiting connection"

Pros: "Service was sufficient and quick, just there’s no personal level to it. I guess that’s normal."

Pros: "Cabin crew is very friendly and host."

Pros: "Easy boarding, decent chairs"
Cons: "iPad for entertainment, tiring on the neck after a while No electrical charging port Mediocre food Crew had a hard time understanding English, I ended up speaking Chinese to help the process."

Pros: "People were great, as was the service"

Pros: "The flight got us to our destination, with minimal fuss and no frills, which is what we paid for - so while the stars I gave aren’t amazing, it was exactly what we paid for"

Pros: "The hot snacks is great"

Pros: "Great price."
Cons: "Food could be better. Just a simple snack. Wish they had more substantial meal."

Pros: "Good legroom, flight uncrowded"
Cons: "All was ok"

Pros: "The seat"
Cons: "The movie sound did not work -- the attendant served drink orders to every one in business class and forgot me"

Pros: "Gray legroom! Efficient staff."

Pros: "The flight was only 3 hours from Hong Kong to BKK. The airport itself is nice. Good places to wait and eat and the airport has free wifi."
Cons: "There was a scheduled 3 hour layover that turned into over 5 hour layover. While waiting at Hong Kong airport It took a very long time for them to finally announce the correct gate for boarding. Then it was a mad dash to the appropriate gate. Upon arriving at the gate, there was another long wait and then the gate number was changed. No one came to inform the waiting passengers of the new gate information. Very disorganized and confusing. The plane was very cramped and felt old. It still uses the two prong head phone adapter. Why anyone still uses these is a mystery to me."

Pros: "Cheap price Quick boarding Polite crew"
Cons: "No wifi No entertainment"

Pros: "Good size seats, treated well."

Cons: "I couldn’t recline my seat. Something should be done."

Pros: "service and food"

Cons: "Late with no explanation and no communication just late to load. Late to depart. Late late late"

Pros: "I liked that it was comfortable and they had good movies."
Cons: "The food can be a little better"

Cons: "Forget trying to get through Manila airport. The transfer process is worst in the world. Terminal 1 to 2 takes 2 hrs min."

Cons: "E mail up dates of change of gates or times."

Cons: "The new boarding gate could have been made clearer. But it was a great flight. Great entertainment. 144 movies to choose from. Great."

Cons: "Check in at NAIA very slow with little information available, could not check in online 3 flights were boarding, same gate same 1 hour time period, confusing when Bangkok flight was boarding, boarding was also stopped due to a flight arrival Child in seat behind kicking/shaking my seat - no help"

Pros: "Completing the trip"
Cons: "Timeliness of the boarding process"

Pros: "Sit is average small"
Cons: "Food was terrible, need to improve for the food quality"

Pros: "Crew was great. Kept the wine flowing"

Pros: "Crew was great!!"
Cons: "Bag is lost!!!"

Pros: "The plane was on time"

Pros: "Great crew - polite, friendly and helpful. Excellent service. Good selection of wine. Special meals can be arranged in advance."
Cons: "Delayed 20 minutes due to Manila airport congestion."

Pros: "Didnt know that to use the entretaiment syatem need to have a app. and there's no way to get it once u onboard..."

Pros: "All"

Cons: "Landing lan"

Pros: "Crew were pleasant and attentive and found was simple but OK, with a choice."
Cons: "Legroom appalling. For anyone 6ft Plus it was a struggle and uncomfortable for the 3hr flight. Holding for 25 minutes after landing until parking spot became available didn’t help."

Pros: "American carriers should take note and work to improve passenger comfort and experience."
Cons: "A better entertainment system would be nice."

Pros: "I thought all taxes already included . then they asked me to pay the travel tax...peso 1620."
Cons: "Include the travel tax or watn clients the tickets included all taxes except the Philippine Travel Tax for tesidents of Philippines."

Pros: "Nothing"
Cons: "Unnecessary security checks after checks, wasnt allowed to leave the airport like prisoners even with 5hr lay over."

Pros: "Very nice crew. They were quiet efficient and very nice . Food was delivered quickly and was the usual airline quality food."
Cons: "We waited almost 30 minutes at the gate after the door closed. Then we waited on the tarmac for another 20 minutes. We taxied out and waited some more. No entertainment options to pass the time. Finally got clearance and took off."

Cons: "Chairs for emergency exit row are cramped. Delayed a hour with no explination."

Cons: "I booked the more expensive route through manila to Bangkok to maximize my time there but due to the delay I spent more money and got less time for the 1 day I had in Bangkok before connecting the next day. The airline offered me nothing, not even a meal to compensate for the inconvenience. The problem was mechanical, not weather. MNL is also an uncomfortable airport for layovers. Never agai. Sign Philippine Airlines!"

Pros: "Smiling crew"
Cons: "Boarding guidelines shoul be enforced more"

Pros: "Air hostesses very helpful and polite"
Cons: "No entertainment"

Pros: "The food"
Cons: "Very rude employees"

Pros: "arrived early"
Cons: "1. i was unable to check-in online. PAL now only allows online check-in on fares bought on PAL website 2. gate was changed, i did Not receive notification via email nor PAL app. 3. Boarding was a little disorganized, it was hard to hear the gate crew, 4. not enough new streaming movie options 5. the meal was only warm 6. long wait at baggage claim"

Pros: "the plane landing without feeling it"
Cons: "good flight"

Pros: "There was a lot of entertainment choices and then food was good."

Pros: "Everything was good."
Cons: "Some times allow more Kg of Baggage."

Cons: "Seats are too close together in economy for anyone over 5 foot ten inches."

Pros: "Flight left on time arrived early, bags were fast getting to the carousel. A good flight no hassles or dramas."
Cons: "Everything was great"

Pros: "Nothing..... I guess once the plane arrived, things worked normally"
Cons: "8 hour delay"

Pros: "Being on time"
Cons: "More leg room for tall people because this is a disability issue for us being crammed and cramp up"

Pros: "Nothing"
Cons: "No entertainment, small small seating space especially for tall passengers, flight crew who keep talking and gossiping out loud during the flight."

Pros: "Most things went smoothly and the return leg arrived 20 minutes early"
Cons: "Late change of gate for opening leg"

Cons: "The flight was delay for 3hours,the airline did not give us any updates during the delay,also nothing was offered to us(customers) in return for their delay."

Cons: "need better control in boarding...passengers that were called to board at the very beginning couldn't get to the front of the line because everybody is already in line. Need to advise passengers that boarding is based on seating assignments and enforce it."

Pros: "Good"
Cons: "Good"

Cons: "I missed it because of the first flight delay"

Cons: "No explanation just a four hour delay"

Pros: "Philippine service is always good"
Cons: "Food not so good and small seats."

Cons: "Terminal 2 Manila is really going down the drain check in one row, immigration endless inside depart only one toilet to s eve a totally overcrowded check in Zone, not sure who the genius is deciding to close down additional toilets on one of the most busy travel days"

Cons: "Perfect flight"

Pros: "Nothing than stands out from the ordinary it's all very average."
Cons: "No entertainment no charging facility. Bland food without flavour Worst airport I have ever used."

Cons: "Traffic getting to the airport. Advice to others is allow plenty of time getting into manila"

Pros: "Philappo all very nice"
Cons: "nothing i didnt like"

Pros: "flight was on time, good service"
Cons: "check in to get boarding passes is very poor. had to go to sales office to get voucher then go to check-in counter to get boarding pass and check luggage"

Pros: "Nothing stood out"
Cons: "No entertainment, flight attendants not very friendly"