Flight was kept super cold. I was shivering and had to layer up.
More meal choice. There was only pork, beef and shrimp. I could not eat any of it and they had no alternatives
Crew were not engaging. Only engaged if requested. Food taste was mediocre
Boarding on any airline is a hot mess. Load your pivilaged passengers, then back to front. Back to front.
Multiple late or canceled flights. Lounge was 100 degrees. Food was terrible. The plane was incredibly old, and best of all, a screaming child for 3 hours. All for the low low price of $2,600 one way Hanoi to Shanghai. No idea how Cathay is ranked so high. Cathay is not much better than American Airlines or Spirit. In the future I will go out of my way to not fly Cathay.
Indian Vegetarian food was bland and I had to repeatedly ask for Salt. Movie selection is out dated.
when i ask for help all the crew members had a look like why are you calling me? very terse and rude.
Problems with entertainment system eventually rectified. Cabin crew attentive and polite but a bit absent minded when it came to remembering requests, salt, sugar etc.
After each meal was served I didn't see any flight attendant offer coffee or tea to the passengers after the initial drinks were offered. Other flights I had been one it was standard procedure to offer hot drinks after the meal service.
In economy, very cramped. Once the front seat was reclined it was almost impossible to get in and out of our seat. The personnel was excellent.
Between being the only jetstar flight delayed to changing gates at the last moment and starting boarding late, jetstar dropped the ball on this one. we had to run for last train. Never again
The seats are very uncomfortable just was not a pleasant experience
my flight was cancelled an hour before departure and i have not received a refund yet.
A child behind me was kicking my seat and the cabin attendant noticed and kindly asked me if I’d like to switch to a different available seat. Really nice.
The flight crew was very nice. Had a bit of a hiccup on my end when I checked in flying from Tokyo to Sapporo but the staff was very helpful. Definitely enjoyed both flights.
There was no social distancing on the plane. Lots of people sneezing, etc so the coronavirus measures they are taking are not adequate. Very uncomfortable flight. Also hard to get customer service support by phone in English.
Check in process was excellent. Lounge needs improvement. Food not palatable and no good choices.
My luggages were lost and the service attendant was extremely unprofessional. Despite presenting my luggage claim slips, the attendant stated she had “no record” of my bags and made no meaningful effort to assist. When I explained that the luggage contained our family’s complete scuba diving equipment, her response was dismissive, stating that she “didn’t care.” While lost luggage is frustrating on its own, the lack of professionalism and lack of empathy significantly worsened the situation.
It was never explained why the departure flight was canceled and delayed for 1.5 hours. It would have been nice to stick with the original itinerary.
Great. Always great service and their pilots know how to land planes properly
Flight was really good, considering the semi bad weather in MNL. Food was great. Crew kept offering throughout the flight. Wifi signal was intermittent though.
You have to pay $25 to get access to smoking lounge. One coffee and small bottle of water coupon provided. Max time 2 hrs for two entries total.
I was glad that the plane was not totally full.
Boarding and flying on time is the most important need of passengers they did that
Everything was very good but seats are small for a big man!
Terrible check in and food was like from fast food
The staff were excellent, the seat comfort is very poor on a three hour flight, Scoot Airline seats were poor quality also, they are okay for a short flight time of no more than one hour!
Passengers seemed to ignore zone boarding which added some chaos. Actual flight was fine. CebPac charges for water and snacks. De-boarding involved steps from a plane, then a bus and a very long ride to the terminal. Baggage signage was updated after luggage came on the carousel, so this was confusing.
Terrible. Not to be trusted. I missed a flight from Manila due to 3+ hours in traffic to the airport. Customer service was rude and unhelpful. I booked a new flight. The cost was steep. And on my credit card online account, Cebu Pacific charged me for two tickets, yet I'm traveling alone, one person. They are impossible to reach and pathetic customer service. My credit card company is looking into it. NEVER, NEVER fly Cebu Pacific. They will rip you off. They don't care, they don't have to. Fly another airline in the Philippines.
Most passengers going to Dumaguete early are tourists who are some booked thier ferry online. Mine was wasted because of delays cause by waiting on runway before taking off and too long before they let us go down...I could still make it in time if they let us go down early. We are just there waiting to go down the plane for 10-15mins.
We were allowed to board early, seats were spacious and we arrived early.
The seats were dirty. Food on tray table. Late on my first flight and almost an hour early on the return. My driver was unable to adjust and I had to pay for different ground transportation.
I had excellent experienced flying with Cebu Pacific on my domestic flight. However, no food and beverage serve might be due to short travel time of 40 minutes.
No entertainment and not expected. Cabin was very cold which brought the comfort score down
Your check in lines were terrible everything else was great!
flight cancelled.. booked through orbitz, yet orbitz won't handle refunds.. never use them again..
Pleasant airline over all. On time, efficient, nice staff and good food.
This flight was excellent in all ways if they could repeat it consistently they would grow immediately
Philippines AirAsia is never on-time flight, delayed 3 hours. Everything else was fine though.
Service it was good Lower airfare and discount for loyal customer
Not a good experience. They did not have the food I ordered in advance. The crew is not offer a second snack on a 5 hour flight. The WiFi was either not working or was very difficult to connect to.
The flight was delayed by an hour . Traveling with 75 year old father was difficult and then when he asked for water he was asked to purchase :-) . Overall just an ok experience.
Overall service is good, the only thing I would like airasia to improve is there seating. Their seat handles are broken as well as the back rest
Boarding with air asia is excellent via organized lines by zone except when there is only 1 gate agent and no scanner, only by tearing tickets??? Crazy
The flight was supposed to depart at 9:25. It departed at 9:00. Im glad we were early and did not miss it.
They wouldn't even allow us to bring water from the fountain on board the aircraft.
