My flight was delayed by 8 hours I arrived at airport 4hrs earlier but to see if they can reroute me to get my connecting flt to Hong Kong. They auto rebooked my flt. With no chance. Which I missed this entire reservation through kayak. My next flt they got me on was at 6 am. Misses an entire day of my trip abroad all my accommodations seat assignments were missed and missed adding my TSA precheck to my ticket as well as my vegan meal request so I didnt have meals on any of the flight....so not a comfortable experience. Please help me with accommodations upon my return.
The flight was delayed for over an hour, which made me worry about pets in cargo.
The worst experience ever! Lots of flight delays and rerouting that ended up doubling the total time. . I had to recheck my luggage because I was rerouted to Tokyo and ended up on ANA flight. I missed connecting flight twice because of the delay at Cathy Pacific. Additional stop added, rerouted to a different country for connecting flight and ended up in long waits and delays.
The flight experience was good for a long flight over the pole, but it got my wife to the Far East in time.
great experience. better than all other airlines flying this route.
I wish there were more bathrooms available on these larger carriers.
Close to excellent. The only problem is when I try to charge my phone on the USB in front of my seat, the battery level is decreasing rather than increasing. Why?
Great entertainment system, the seat is a bit old style needs refurbishment
Boarding at the airport was not well managed. Otherwise, had a good flight sitting in the first row (which I paid for). Crew was pretty friendly, and flight was smooth.
Average flight for which I paid too much for on a last minute purchase.
Between being the only jetstar flight delayed to changing gates at the last moment and starting boarding late, jetstar dropped the ball on this one. we had to run for last train. Never again
The seats are very uncomfortable just was not a pleasant experience
my flight was cancelled an hour before departure and i have not received a refund yet.
A child behind me was kicking my seat and the cabin attendant noticed and kindly asked me if I’d like to switch to a different available seat. Really nice.
The flight crew was very nice. Had a bit of a hiccup on my end when I checked in flying from Tokyo to Sapporo but the staff was very helpful. Definitely enjoyed both flights.
Food could of been better. Crew was pretty much average. It was raining a lot on arrival, had to take a bus to immigration building,
Boarding and flying on time is the most important need of passengers they did that
The flight to GES MNL sucks, there was no entertainment. There was no footrest. So the business class seat was not comfortable.
love the flight but the chairs are not comfortable mostly for smaller people
Not much legroom in economy seats and aisle. Bathrooms are not maintained well. Staff can be friendlier. Food is barely edible.
The PAL employee who assisted my minor children went above and beyond her job and our expectations! Sophia was kind, courteous and made sure my children were taken care of!
Service was good but food needs maybe it’s just me Cause I am a foodservice supervisor more menu Sampling to get better quality when packed to be reheated . Vegetables are already dark and over cooked and breaded entrees are not the best choice I guess . All airlines meal service doesn’t appeal To me.Cause this trip I’ve used 4 different airlines and nothing good in all of them food wise. Thanks
They were two hours late!! Threw everything else planned off.
Uncomfortable seats for international flights. No usb charging yet they want you to use your device for entertainment. Very poor.
Poor check in attitude , terrible food , movies selection poor, food came out cold , service terrible , entertainment system also broke so we had to use a iPad , worst biz class I have ever been on
Terrible. Not to be trusted. I missed a flight from Manila due to 3+ hours in traffic to the airport. Customer service was rude and unhelpful. I booked a new flight. The cost was steep. And on my credit card online account, Cebu Pacific charged me for two tickets, yet I'm traveling alone, one person. They are impossible to reach and pathetic customer service. My credit card company is looking into it. NEVER, NEVER fly Cebu Pacific. They will rip you off. They don't care, they don't have to. Fly another airline in the Philippines.
It arrived 18 minutes early. Attendant are good. For baording , they should improve especially carrying thru bus.
Super delayed. Delayed to get the bus, delayed to get off the bus, delayed to take off.
exceptionally good with the particular flight because no delay. hope that happens for every flight
Boarding had us in a tunnel with no AC for 15 minutes. Not planned well. And you have to pay for water, get at airport
Can buy food instead of online order. Maybe limit the meal so no waste.
Delays on the tarmac, uncomfortable even after paying extra for premium seats. Bags lost in transit, no compensation provided
Terrible, I will never ever ever attempt to fly on Cebu Pacific. I understand that it’s a cheap flight option but they take cheap experience to the next level.
Cebu Pac has a habit of changing boarding gates. They do a lot of remote boarding. So just be attentive to the announcements, especially if it's near your boarding time.
Crew was very helpful because I used a wheelchair to get around
Pleasant airline over all. On time, efficient, nice staff and good food.
This flight was excellent in all ways if they could repeat it consistently they would grow immediately
The flight was supposed to depart at 9:25. It departed at 9:00. Im glad we were early and did not miss it.
They wouldn't even allow us to bring water from the fountain on board the aircraft.
Terrible airline! This airline just ruined our family vacation due to a 12 hours delay as a result of their operational issues.
Over 6 hours delayed.. using philippine air fleet planes are beat up dirty and uncomfortable. Have been flying air asia for over 4 years from Manila to Tokyo and kansai as well as several local flights from Manila to Bacolod and Cebu.. 3 planes were down for maintenance and caused havoc.. need to invest in new fleet or seriously clean and upgrade the existing fleet. Will not be flying anymore until fixed. Several options out there now to choose from as air asia prices have skyrocketed.. no point in using them anymore . Severally upset passenger here. They can’t even manage the queuing of Zones for boarding as it’s a crab fest free for all now. No discipline and let the passengers in line to board just run into any lane possible.. and priority luggage?? Forget it I’ve paid for it for the last 6 flights and never got it first.. air asia has turned into a expensive joke.. use Cebu pacific or zip air now..
Our flight was canceled and then moved and delayed twice and we ended up leaving almost 11 hours after our schedule.
There were only 4 out of 6 that was checked in online but we’re all able to checked in once at the airport.
Nice n easy ride but if they extent flight to El nido instead of Puerto Princesa so have not go go through 5 hrs of windy road
The leg room was not made for corn fed Americans.
