Daily cleaning, installation of cabin HEPA filters on flights to Manchester
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Scores according to KAYAK customer reviews
Cons: "Wider arm rests"
Pros: "Very comfortable and nice atmosphere"
Pros: "Service was excellent and seats were comfortable."
Pros: "The staff were fantastic nothing was too much trouble and great fun attitudes."
Cons: "No entertainment systems."
Cons: "Over all"
Pros: "No complain"
Pros: "Nothing to note"
Cons: "Food, could not check in online or preselect seats. Could not upgrade to business class"
Cons: "food from manila to japan was excellent,food japan to vancouver was not...could only eat half of it"
Pros: "I like everything about flying JAL. That is why JAL is always my first choice."
Cons: "I did not like when I can’t choose my seat after booking a flight."
Pros: "Nice leg room and excellent head phones nice crews"
Cons: "No complaints! Not even one!"
Pros: "The staff are very friendly and accommodating. The food is superb. Although, our trip is long it doesn't seem like because of the great service."
Pros: "Everything!!! Excellent customer service. Will definitely use their airlines whenever possible.Very polite and always smiling and frequently checks on you if u need anything unlike other airlines."
Cons: "None whatsoever."
Pros: "Always on time!"
Cons: "Selections of movies"
Pros: "Fast Service , cheerful Members , and positive Vibes all the time."
Pros: "I loved the food and presentation. The service was excellent, very attentive stewardess."
Cons: "There was the boarding from Tokyo to New York, where the selected gate did not have a comfort room. You have to back upstairs walk for quite a distance to use the toilet. Inconvenient and time consuming lugging your things with you."
Cons: "I wasn't able to pre-select my seat."
Cons: "I’m flying internationa flight but, I can’t get enough or right answer from my question due to Luck of english language. I’m not perfect when it come to this language but I can communicate properly."
Pros: "The crew were very polite"
Cons: "No choice of menu and films only very limited choice."
Pros: "The legroom is comfortable for a tall person."
Pros: "Efficient and friendly service. Second time flying them, and will continue to fly JAL."
Pros: "Plane is modern with good in flight entertainment and a usb charger to keep your mobile devices charged."
Cons: "Because it is Japan Airlines, the food is authentically Japanese. Unlike US based international flights, they only serve one meal with zero alternatives."
Pros: "Excellent customer service"
Pros: "I like the food best.."
Cons: "Hope there will be more tracks from arashi."
Pros: "When I checked in for my flight it was fast, efficient and friendly. Their Manila staff is awesome! I was very impressed and happy with their service. I will be using JAL again."
Pros: "The service is excellent and the quality of food is much better than most international airlines. Haven't used Japan Airlines in years but their service has been exceptionally consistent."
Cons: "Outdated entertainment system and the not-so-clean restrooms (perhaps due to a full flight or that passengers are just plain dirty)."
Pros: "Food, lavatory experience"
Cons: "Small carry and carry on bag"
Pros: "Great service. Great in flight entertainment. Served a meal. Had USB charge port. Spacious even though I was in the last row."
Cons: "Wish they offered a vegetarian meal, however the food was great and I still was satisfied with the parts I could eat."
Pros: "Courteous and helpful crew members and I liked the delicious meal served during our flight."
Pros: "The service Japan Airlines gives is always the best service possible.They treat you like they need you and not the other way around.I will fly with them again."
Pros: "The check-in was flawless and gave me accurate information about my luggage being checked all the way through. I had an overnight layover in Tokyo and they handled my luggage the way I expected."
Pros: "That it was comfortable."
Pros: "Good staff service and friendly people. The food was good. The flight was on time."
Cons: "The Pilot communicated to the passengers only one time during this 4 1/2 hour flight. The flight attendants were making the announcements for arrival information and timing. Maybe in this culture the Pilot is above speaking to the passengers."
Pros: "They will not let me board the plane and I checked the airline before.leaving USA to make sure my ticket is valid and it's OK but when I was to return to USA on april10 they inform me my ticket invalid,cost me alot of money and inconvenience ,God bless"
Cons: "They will not let me board the plane and I checked the airline before.leaving USA to make sure my ticket is valid and it's OK but when I was to return to USA on april10 they inform me my ticket invalid,cost me alot of money and inconvenience ,God bless"
Pros: "The whole price was wonderful I like everything about it"
Cons: "There is nothing to dislike about the flight"
Pros: "The crew was very nice and solicitous and helpful. This is my third trip with JAL and I. Happy about it."
Pros: "Clean and very good service."
Cons: "Flight was diverted to another airport and when we finally got to Tokyo, the next flight's gate had closed even though it didn't leave for another two hours. We had to wait in a huge line to get rebooked and it was clear the Japan Airlines employees did not know what they were doing. Put me on a flight next day and couldn't even provide hotels for us (gave us $100 to find our own which was near impossible at that time). I had to sleep in a sleeping bag in the airport overnight by myself."
Pros: "The space, the courtesy of the staff, the food. Loved the noodle breakfast."
Cons: "Could not understand the announcements ... what a thing to "complain" about. Could not choose out seats online."
Cons: "Boarding was actually good. It was checking your luggages in and getting your boarding passes which was POOR. Passengers on International flights going out of the Philippines are advised be at the airport at least 3 hours before scheduled flight. Well, the JAL check-in counter opened at 650AM for the 950AM flight (exactly 3 hours before the scheduled flight), with maybe some 50 people already in line. With most passengers coming far from the airport, it will be very very helpful if the counter, even at least one counter, would open earlier, so that passengers who came in early could check in early and wait comfortably in the departure area."
Cons: "being moved"
Pros: "Crew ok need dim liggts more like American airlines does they donnt realize how long travel times from us especially from chicago to toyko"
Cons: "Everything else ok"
Pros: "Big bathroom, bide, wifi, movies, very good coffee, spacious seating areas, the price of airfare!!"
Pros: "Always on time!"
Cons: "Everything is perfect."
Pros: "The bathroom is super clean."
Cons: "Maybe you can make some alterations with your meal offerings."
Pros: "I like the food they served during the flight. It very well-thought meal and delicious at the same time. I also like the latest movies on board. We also arrived 20 minutes early! It was absolutely smooth and relaxing flight."
Pros: "Great crew"
Cons: "Better attitude of head attendant. Need to improve food. Not attentive."
Pros: "Crew was fantastic."
Cons: "Food and drink service"
Cons: "Finest Airline and service I have encountered and I am almost 2 million miles!"
Cons: "Sitting place too small"
Pros: "Cathay Pacific and crews were really good."
Cons: "I suggest no seating reservation online."
Pros: "They are amazing"
Cons: "3 hours delay for a flight of 1 h 45 min"
Cons: "2:40 flight delay - terrible food and very limited choice on the entetainment system - a terrible airline"
Pros: "Efficient, courteous and early arrival"
Pros: "Just fine.."
Pros: "was upgraded to a very comfortable flat bed seat been a very long while a cx flight was on time"
Cons: "food quality and entertainment system choices are poor - flight attendants constantly on the pa for meaningless messages that given in languages"
Cons: "flight delayed as always"
Cons: "flight delayed as usual"
Cons: "flight delayed as always"
Cons: "1h30 delayed as usual"
Cons: "90 minutes delayed"
Cons: "Delayed without notice."
Pros: "Awesome everything from the food to there people was first-rate."
Pros: "Service and plane"
Pros: "The crew was friendly and effective. The flight was on time. The seat was comfortable in economy"
Cons: "Food was average. I wish the snacks could incorporate some Hong Kong specialities."
Pros: "The upgraded seat to business class."
Cons: "Some staff still needs training, sinplying saying no, is not acceptable, finding a solution and working towards a resuloution is more acceptable. Better verbiage used, checking on food count making sure EVERYONE gets what’s printed on the menu. Asking everyone equally on the same roll is the rule of thumb."
Pros: "Somewhat disorganized bec. People lined up even if swat numbers have not been called."
Cons: "People trying to push their way in the line. Color coding of tockets associated with colored line coding may improve situation."
Cons: "Too cramped not enough space staff are not friendly will not fly Cathay again"
Pros: "Inflight entertainment was excellent! Staff were very attentive."
Cons: "More choices in food and more leg room or ability to put legs up, had very swollen feet!"
Cons: "Original itinerary was not followed. Plane from manila to hongkong left late and was transferred to a different flight for hongkong to Auckland .Seats not even together. Was put on 2 lay overs instead of just 1 (hongkong to Aussie then Aussie to Auckland. With no compensation at all. Sorry is not enough."
Pros: "I always flew Cathy ...... since then .....the snack are always noodle and no other alternative ......."
Cons: "may be some bread .... cookies ....... chips ...... and fruit"
Pros: "Very efficient service and prompt arrivals unlike United Airlines.aircraft was modern and equipment was generally well maintained."
Cons: "What other snack options available other than Ramen Noodles. Maybe a low carb option is needed. There are some noodles made from soy products and these will be low carbohydrate. Seats in economy are ok for short people. All airlines should designate an infant seating area close to toilets. This way all infants will be restricted to these seats and the noise pollution in the aircraft is restricted to a small section of the ship.these seats can be specially configured to either seat a no rmal adult or a fast attachments for a baby carrier."
Cons: "None in particular"
Cons: "Poor inflight service"
Pros: "Print customer service and polite staff"
Cons: "Limited wheelchair availability"
Pros: "The service"
Pros: "Good service"
Cons: "Older plane"
Pros: "The crew is always very polite and professional."
Cons: "I fly every two months and have to watch the same movies over and over. There should be a more frequent change. I just can't handle airplane food...........even if its Italian or American, it still tastes Asian."
Pros: "The crew's attention to passengers request in The Economy class"
Cons: "Nothing for what I paid"
Pros: "Friendly crew and pilot. Smooth take off and landing."
Pros: "I like the snacks offered"
Cons: "Great crew we got a soft landing"
Pros: "Clean plane"
Cons: "Seat won't recline"
Pros: "food was awesome. the seats were pretty comfortable. the in-flight crew were always so helpful and smiling. there was quite a collection of movies to choose from which is nice."
Cons: "The ground staff at the departure lounge were most of the time chatting or walking in circles and chatting. Also they were not as organized nor as accomodating than expected. Kinda shows a lesser level of professionalism than the crew in other countries."
Pros: "Flying beats driving"
Pros: "Everything! Very organized!"
Pros: "Ana toyko has 3meals cathay has 2 almpst 16 hours and long fliggt ana has better spacing and bring snacks to you you dont have ask. And i couldnt choose seats till check in ana i coul f"
Cons: "I was seated at the last seats and by the time it was my turn to choose from the menu, there was none left but just one option for me. Hope Cathay pacific will add extra food selections to accommodate passengers in the last seats."
Pros: "Crew is polite and always willing to serve. Cathay always boards quickly and is always on schedule."
Cons: "I just don't care much for airline food .....I'm 6-4 so I'm never comfortable on long flights. There needs to be more popular movie selections."
Pros: "The crew assisted my wife on boarding the plane."
Cons: "Because of her condition we should get more legroom for her."
Pros: "Service and courtesy"
Pros: "Great seat. Flew from Hong Kong to Manchester and had a good 7 hour sleep. Food, especially breakfast was amazing with a dim sum selection. Crew was fantastic as always."
Cons: "Dinner however was a little lackluster with a prawn and crab meat stir fry which was a little bland."
Cons: "Delayed 3 hours"
Pros: "Good entertainment system"
Cons: "Old plane. Not sparkling clean... bad leg room"
Pros: "Everything was awesome!"
Cons: "Nothing really."
Pros: "Crew was fine. Food and entertainment was awful. The wheelchair assisted transfer during layover was horrendous."
Cons: "The wheelchair assist transfer between planes at Istanbul was atrocious."
Pros: "Best food. Best service. 45"
Pros: "Boarding and traveling comfort was good .As always staff were very good and attentive.Food not very good snd boring."
Pros: "Turkish Airline is really good at making safety videos. Istanbul Atatürk Airport is hands down the best airport in the world."
Pros: "Food and entertainment was great."
Cons: "Delayed at origin and layover. Crew was a bit hard to track down at times."
Pros: "Food was good."
Cons: "Way too hot. It felt like we couldn’t breathe the first 90 minutes of the flight it was so hot. Then we kind of got used to it. Bathrooms were dirty and the whole plane smelled of pee. Awful experience."
Pros: "Kids full of praise for on board entertainment. Efficient and helpful staff. Nice food. Provided me with a veggie meal despite my not ordering one beforehand."
Cons: "A little pricey."
Pros: "The crew was very nice"
Cons: "The seats are so small, no leg room at all. I'm 5'7 so I'm not that tall but my knees were very close to the seat in front of me. The mans sitting next to me had broad shoulders so during the entire flight he was on my seat. Which I didn't mind because I know he could not help it since the seats were so narrow. I would never fly Turkish airlines international again and would tell people not to as well."
Cons: "Have yet to arrive"
Cons: "No gangways."
Cons: "Flight was late leaving Nairobi due to a catering issue. Missed connection through Istanbul to Manchester. Placed on AF flight to Paris then Manchester. Paris flight was delayed. Missed connection to Manchester. Paid for my own hotel room overnight in Paris CDG. Flight will arrive a day late in Manchester. That means I have missed my flights from Manchester to UK with Air Lingus (booked through Kayak website) It seems I must now purchase a new ticket to get home from Manchester to Nashville. All expenses I can ill afford. Lesson learned...cannot afford to use Kayak anymore...sorry."
Pros: "Flight was ok"
Cons: "The flight was actually run by turkish airlines, not philippine air as stated in my confirmation email, so we were sent to the wrong terminal. Nothing in the email said which terminal the flight would depart from or that it was actually turkish airlines. Very irresponsible and communication for customers should be much clearer. Luckily we were very early for the flight or it could have caused a serious problem."
Cons: "The flight was cancelled and I still didnt receice my refund."
Pros: "We like that everything was on time. The food service was excellent and we enjoyed that entertainment was provided on such a short flight."
Cons: "The boarding process on the flights between Istanbul and Sofia were somewhat chaotic.We had boarding group assignments, but there were no announcements for these groups."
Pros: "Entertainment was OK boarding was a good comfortable sitting."
Cons: "I did not have an option to order kosher meal when I did my online check-in so I called customer service and the lady on the line barely spoke English and even though I warder kosher meal and verified it with her when I go to the plane the crew told me they don't have a kosher meal for me. The crew was unwilling to help me find something else to eat and they were very rude. I am very disappointed of their customer service standards. I will not use Turkish Airlines again."
Pros: "The food was ok."
Cons: "I lost my suitcase or had it stolen!"
Pros: "Everything was great but I particularly liked the meals. Many fine movies. However, The movie viewer on my wife's seat did not work."
Cons: "Flying from Barcelona to get a flight to Boston from Istanbul was a mistake on our part. We saved money but were awake for more than 34 hours"
Cons: "My flight was cancelled twice within 24 hours before takeoff. All I got was an email saying it was cancelled and a number where no one could help me. I spent over $40 international calls just to reschedule my flight, only to have to take a $80 cab to the airport to have a human help me. Worst customer service and worst experience. I was trying to get home after a natural disaster struck my hometown and Turkish Airlines actually made that experience even worse. At no point did anyone even apologize for cancelling two of my flights without another option until a full week later. I had to pay to fly myself home from Boston because they were so unhelpful. Would never recommend Turkish Airlines to anyone I know whn traveling internationally."
Cons: "The flight arrived late and Tipton Long to depart."
Pros: "The food is great, nice entertainment, we good travel essentials!"
Cons: "One of the crews looked a little grumpy. I was referring to the lady who was handing out food. She was not at all happy everytime she serves the meal."
Pros: "bad !!!"
Cons: "All !!"
Pros: "The food was delicious. I like how whenever there was turbulence, it was announced and we were instructed to put on our seat belts."
Cons: "On my ticket, it said Philippine Airlines and there was no terminal mentioned. It's a good thing I didn't go to the Philippine Airlines terminal, which is in NAIA 2. I went to NAIA 1 because I checked the airport website beforehand. Once I was in the airport, people weren't sure if the flight mentioned in my ticket was the Turkish Airline flight because it said Philippine Airlines on my ticket. I also couldn't do an online check-in."
Pros: "Not much"
Pros: "The plane was better then the usual"
Pros: "The flight was great and the service was wonderful. The plane was new and clean. A huge plus was the video entertainment in every seat along with headphones and USB Charging Port. They poured me a double Glenlivet scotch on the rocks at NO CHARGE!"
Cons: "I booked three round-trip tickets from LAX to Athens. Our daughter did not fly with us there but we checked with ticketing in LAX and they booked her seat anyway. The issue came when we tried to leave Athens the airlines then said that I had to purchase a one-way ticket! They informed me that the flight was cancelled for my daughter because she didn't fly to Athens. The ticket was almost $1,500.00 and I intend to get my money back but it was unfortunate that they had to charge me for it in the first place."
Pros: "Plane was more comfortable this time. I was able to put seat back a bit to sleep."
Cons: "Food choices were poor. For a long flight, it would be ideal to offer things for people with allergies. As a celiac, I was unable to eat most of what they offered me and there were not a lot of options. This is difficult on such a long flight."
Pros: "All good"
Cons: "Seats were horrible - I've never been so uncomfortable on an international flight. Also, seat was broken and I couldn't push it back for sleeping. Flight attendant tried to help be but seat was broken"
Pros: "The cabin crew was very courteous. Aircraft was clean, nice and spacious. In flight entertainment was very good"
Pros: "crew was very very nice!"
Cons: "not enough leg room"
Pros: "Food, entertainment, crew were all great"
Cons: "Very cold in cabin"
Cons: "Seating in the middle seat and 2 smaller people sat on the aisle and window seat"
Pros: "Flawless in every way"
Pros: "The entertainment and food choices are great, and staff is kind and ready to help."
Cons: "The line to check in & get our boarding passes was ridiculously long -- it took us about an hour of just waiting in line before even getting to security."
Pros: "After checking in in Manila, they told us there is no more seats for us and we're not able to board the plane that we booked few months in advance! Wtf! We had to board next plane the next day, 24hours latet! One day of our vacation lost. Going back was no better since the plane from Manila had slight delay and we missed our connecting flight to Ljubljana for just few minutes. Disappointment again! We got home 15 hours later than we should have. Don't think we will fly with Turkish airlines ever again."
Cons: "After checking in in Manila, they told us there is no more seats for us and we're not able to board the plane that we booked few months in advance! Wtf! We had to board next plane the next day, 24hours latet! One day of our vacation lost. Going back was no better since the plane from Manila had slight delay and we missed our connecting flight to Ljubljana for just few minutes. Disappointment again! We got home 15 hours later than we should have. Don't think we will fly with Turkish airlines ever again."
Pros: "To small area for passengers after security before boarding"
Pros: "Food; power outlet."
Pros: "Choice of in-flight entertainment was excellent."
Pros: "The seats were comfortable and service was great. They have entertainment options, and working plugs so I could charge my laptop (I often end up with one that doesn't work on other airlines). Would definitely fly Turkish again."
Cons: "I requested vegetarian meals, and they were all vegan. Not a big problem, but would have liked some butter for my dinner roll."
Pros: "The food was the best I have ever had on any airlines Crew was professional and very attentive to passengers"
Pros: "Clean, fast, & efficient"
Pros: "Excellent service. Very good food. Amazing for a 2 hour flight. Full meal instead of brezels."
Pros: "Better headphones for economy Pillows on seat when boarding"
Cons: "Poor heating/cooling controls, cabin too hot"
Pros: "Direct flight, well priced, good food & service & entertainment."
Cons: "The food is horrible"
Cons: "Connecting flight did not have my luggage from previous flight."
Pros: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."
Pros: "The seats were so comfortable"
Pros: "Services is good ."
Cons: "Food can be better"
Cons: "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."
Cons: "Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again"
Pros: "Decent price for economy comfort seat, 4A."
Cons: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."
Pros: "Great atmosphere, crew was excellent!"
Cons: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
Cons: "When its rain we shouldn’t walk to the air plain"
Pros: "Flight arrived on time"
Cons: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."
Pros: "The crew was informative"
Cons: "Inflight sandwiches"
Cons: "Everything was OK"
Pros: "Reclinable seats."
Cons: "The food!! The lights could be dimmed as it was a night flight."
Cons: "Travelled business class and was ace experience"
Pros: "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Cons: "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."
Cons: "This was just a short commuter flight from Lyon to Amsterdam for connection."
Pros: "Crew was nice and friendly"
Cons: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Pros: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."
Cons: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
Cons: "No reading light in my seat..."
Pros: "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
Cons: "There were several flight delays and gates were changes a few times."
Pros: "Everything is alright"
Pros: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Cons: "Very slow service at checkin, was not even available when I arrived at the airport"
Pros: "The flight was perfect! Great food,movies and I even got to sleep !"
Cons: "All was well!"
Pros: "Excellent service. A meal , drink and a coffee included which we were not expecting."
Pros: "Efficient crew"
Cons: "Long, slow line at check in. Not many new movies or tv shows"
Pros: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Cons: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."
Cons: "Flight was cancelled."
Pros: "Really friendly staff. Great service"
Cons: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
Pros: "Good flights. Good prices."
Pros: "The flight crew was nice. Plane departed/arrived on time."
Cons: "I paid €60 extra to sit in the emergency door seat to get more leg room but once.i was in the plane learned for more leg room I accepted a smaller seat next to a bathroom and no entertainment. I could not store my belongings near me. No power outlet to charge my devices for my own entertainment on a 7 hour flight. Dealing with constant traffic for the bathroom. I sat in the middle seat between two hours other men. It was a constant struggle arm space. After 7hours in the air I could not wait to get off the plane. If I didn't actually pay an extra €60 for the seat I may not feel bad but I feel like I might have been better off without paying for the "upgrade""
Pros: "The food was excelent"
Cons: "I have to pay to pay a little more confort"
Cons: "Tiny old cramped plane."
Pros: "The flight attendants could not do enough for you."
Cons: "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."
Pros: "quick and relaxed"
Pros: "The included snacks and the seats."
Pros: "Very little if any."
Cons: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."
Pros: "The crew were pleasant"
Pros: "Arriving more or less on time"
Cons: "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"
Cons: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!"
Pros: "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
Cons: "No complaints at all."
Pros: "Friendliest economy class service I've ever encountered."
Pros: "10 hour flight - I was well looked after, regular drinks, the food and snacks were good enough and tasty. The in flight entertainment was good - latest movies and worked a great variety of tv, books and movies. The airplane was modern and comfortable"
Pros: "In general, it was ok"
Cons: "Flight was delayed and because of this I missed my connection flight to Amsterdam"
Pros: "early arrival,comfort"
Cons: "late boarding while standing around waiting for pilot to ararive"
Pros: "Economy class product offers good value for money."
Cons: "Boarding processes could be enforced consistently."
Pros: "During my first flight from East Midlands England to Amsterdam I lost my baggage by another airlines and the KLM crew was very dedicated and supportive until they found it and check in for me... Many thanks and I wouldn't forget it."
Cons: "While dropping off my luggage, the staff confirmed that the booking made and paid for was indeed a emergency exit seat. Once on board the seat did was not an Emergency exit row."
Cons: "Entertainment needed"
Pros: "Crew was great."
Cons: "Entertainment was not functioning whatsoever during the 15 hour flight, not enough food choices."
Cons: "Get better food"
Pros: "The attitude of the crew was not acceptable. They are mean and rude to paying guest. The service was unacceptable. It was a cheap airfare and you also get cheap service. First time I flew with this airlines and It was super disappointment that I got from the crew. The airplane was newer but they could be better. They can learn better service from other airlines I booked with. Also, better quality of overall experience."
Cons: "Better touches on the seats, more cleanliness, doing it rightly than cheaply and most of all they should learn SERVICE from other airlines. Not because I bought a cheap fare does not mean we deserve a rude and mean service from the crew!"
Pros: "Good Value for the airfare"
Cons: "Better and more comfortable seats"
Pros: "Everything was fast, smooth and easy."
Cons: "Hong Kong Air wouldn’t give me my boarding pass until I had booked an onward flight leaving Thailand. I wish I had foreseen this, it’s annoying having to book a flight in 5 minutes when you don’t know your travel plans."
Pros: "Seat 40H was comfortable. The foods were good, they ran out of wine shortly after dinner."
Cons: "One of the bathrooms had broken a toilet seat, no water."
Pros: "The snacks at the back. I love the cold apple was so good for my body that I had two."
Cons: "Loading people on the plane in an orderly call."
Pros: "The crew were good. The seats are Okey"
Pros: "The entertainment. Good selection of movies"
Cons: "The seats could be comfier"
Pros: "The crew was amazing."
Cons: "The food."
Pros: "The seats are comfortable"
Cons: "The crew is distributing sandwiches, He gave a sandwich to the guy sitting besides me, But He neglect me, But thats not important, jst wondering why He ignore me. Thanks anyway !"
Pros: "the seat was okay just a bit old (given with that price, it's acceptable), however the aircraft changed last minute for both legs, i almost need to sit separately with my companion."
Cons: "the crews are polite but not as attentive. Pilot Gary Emmanuel (Philippino) on HX692 - Aug 13 was a shock, being extremely rude in knocking my bathroom door fiercely for 20secs, i opened the door and asked why, he answered with his head up high "yes, i just knocked" and rolled his eyes..what?"
Pros: "The only good thing I can say about this experience with Hong Kong Airlines is that the On Board Flight Crew was very good and the IFE had a good selection of titles."
Cons: "Delays in the air and on the ground going in and out of Hong Kong. On the return trip, 4hrs to Check In from Manila because of protests in Hong Kong. Flight was 2hrs late, my luggage didn’t make the connection. 2 days, no luggage, no communication. Never again will I fly Hong Kong Airlines."
Pros: "I bought tickets with just less than 4 hr layover, but when we were returning to the San Francisco, we had mire than 12 hour layover. I saw this in the listing when I was booking and did not buy this ticket. HK airlines just gave us food allowance not even enough to buy a descent meal!"
Cons: "HK Airlines should have notified us the reason of the long layover. I got perhaps this treatment because of the cheap ticket"
Cons: "Will never fly Hong Kong airlines again. Lost all luggage. 2nd day at Intercontinential hotel without clothes!!!!! This is unacceptable. What compensation for this horrible inconvenience? Please call me at +1-541-980-6101 and let me know. This was my daughter's birthday present, Hong Kong destroyed"
Cons: "Late arrival"
Cons: "Nothing unusual."
Pros: "Crew were very helpful. I had a personal issue and they were very helpful to make me feel very comfortable ."
Cons: "Probably food could been better!"
Pros: "The crew with HK airlines is always accommodating and generous"
Cons: "Really nothing. Punctual and accommodating the the needs of their guests"
Pros: "Crew was courteous and professional"
Cons: "Didn't care for my kosher food. Would have liked a little more leg room."
Pros: "Nothing HK airlines cancelled my ticket"
Cons: "Everything could of been better if Hk airlines if they did not cancel my ticket"
Cons: "The flight was good, legroom on the plane is really comfortable, the food is ok sone of the crew is really excellent some are ok."
Pros: "Crews were amazing, both ground and cabin"
Cons: "There could’ve been a means of entertainment"
Cons: "More choices in movies"
Pros: "It was fine."
Cons: "They didn't have my vegetarian meal request."
Cons: "Crew kept on dropping food and trash on me. I was on an aisle seat. Restrooms were not cleaned during flight. Too dirty. Food sucked."
Cons: "The flight attendant made a sour face when I repeated a question (because I did not understand her at first)."
Pros: "Boarding was in order which started from the last to the front of the plane which was excellent since congestion was reduced and smoother flow of traffic. The food was good and tasty. The crew was attentive to passenger’s needs. The pilots did an excellent job specially in landing and take off. The ride was smooth."
Cons: "Cleanliness of the restroom which can be improved. The temperature inside the cabin was a little on the warm side."
Pros: "Good food Cheap airfare considering it’s Dec. Boarded/departed/arrived on time/ahead of time"
Cons: "Leg room quite tight Ipad instead of a built-in screen"
Pros: "Staff CleanliNess of toilets (quit rare these days) It was a good flight"
Cons: "Breakfast Really could have done with some fresh fruit."
Pros: "Food & staff"
Cons: "Entertainment, no such much new movies"
Pros: "Everything went on smoothly from the check in up to arrival in hongkong"
Cons: "Plane missed the runway. Plane was to high for runway and had to do a go around and line up for second landing"
Pros: "Staff was much more pleasant and helpful. There was only a sack due to the length but much better food"
Pros: "I never thought that Hong Kong airlines was this good"
Cons: "The courtesy of the airline stewardess"
Cons: "The flight was d Kaye’s 5 hours ! We didn’t arrive in Hong Kong until 11pm"
Cons: "Delayed all the time.. and the stressed that this airline put me thru.. i didnt get my luggage until a week after i already arrived.. and no compensation for that!. I do not have any clothes and underwear to wear for 6 days!"
Pros: "The people were truly friendly very helpful if you needed help"
Cons: "I didn't like the real loan delays that I had in Hong Kong"
Pros: "The flight attendants were very nice and professional. Even though the flight was delayed the attendants at the gate do a very nice job."
Pros: "Personal screen and feet resting area."
Cons: "The delays"
Pros: "I liked nothing"
Cons: "I didn’t like everything"
Pros: "Service was great. New airline. Crew was wonderful."
Cons: "All was good, no problems with the flight. Crew was wonderfull."
Pros: "The food in hongkong airlines ."
Cons: "The entertainment."
Pros: "New airplanes."
Cons: "Terrible service in business class from checkin yo cabin service. Even getting simple beverage service was a challenge."
Pros: "Everything was great. If Hong Kong Airlines flew domestic flights in the US I would never fly with any other Airline."
Cons: "Not a bad word to say"
Pros: "Boarding, seats, entertainment, food were all good to excellent."
Cons: "Crew could be nicer."
Cons: "Worst flight of my life. Really was screwed over by delays that could have been avoided."
Pros: "good leg room, comfortable seats"
Cons: "very limited entertainment. There was only 2 things my 6 year old could watch - either that or our system wasnt working properly. I asked crew for help but they just said that different flights had different entertainment."
Airlines flying to Manchester have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Manchester
Masks required on board, masks provided on flights to Manchester
Social distancing seating
Middle seats unavailable to book on flights to Manchester
Testing for antibodies, testing for symptoms for flights to Manchester
Waiving of change fees. Search flexible flights to Manchester