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We still get drinks and a snack. Love the gift bags too.

The boarding efficiency was good. A couple of the flight attendants did not seem in the best of moods. Overall it was a good experience.

The setting configuration of the aircraft stinks. Nobody should pay business class fares and be so uncomfortable. The design of facing fellow passengers is a brilliant nincompoop.

Delayed flight in Singapore caused the transfer at Bangkok to be very stressful. Fortunately, no elderly were in this trip, else it will not be possible to catch the connecting flight. There were also several occasions throughout the flight journey where some of the passengers were not wearing their seat belts despite several remainders from the stewardess.

Increase the number of available films, including variety. All other aspects were great.

Check in was a disaster. 90 minutes and only 2 economy check in desks open. Had to rush to catch the flight.

I couldnt go on this flight and lost all my money over 1,000 UK Pounds as my visa to Myanmar was not accepted :(

food poor i said chiken i got pack a pow breakfast lousey .job to explain wot it was ...

No working jet bridge to deplane, with priority customers deplaning last. Followed by bus to terminal.

Excellent service. departed on time, and arrived ahead of schedule. The whole restrictions around no food/drink is a bit weird even with Covid. Also, no mobiles and iPad use during takeoff and landing is very 2006!

Automated check in could have been better organised and informative

I had a wonderful experience with this company. The staff were all very friendly and helpful. Our pilot was skilled and clearly experienced. The value for the price was excellent. I would definitely recommend them.

Instead of landing we had to go around and landed in Kuala Lumpur International Airport instead of Subang. Then we had to restart and arrived over 2.5 hrs late

As usual, poor communication on delays. No info, no updates, no apologies.

Premium check in was worth it. Boarding process was a little chaotic. Seats were super cramped and I am less than 80kg and 180cm

The flight delay... but bus from the airport be on time

Meh, it was AirAsia. It's not about a quality.

I left the city late and fortunately the flight was also delayed 50mins

Crews could have been more friendly and helpful . One specific crew was a bit rude to some passengers

Actually my flight from Hing Kong to Kuala Lumpe has been cancelled and I don’t see the refund of my airfare. Thats my comment of your Company and please follow up。