Traveler reviews
Overall rating
5.3
Okay
Based on 1,735 reviews
Boarding
5.9
Comfort
5.3
Crew
6.3
Entertainment
4.3
Food
5.6
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Round-trip
Economy
Air India information
| IATA Code | AI |
|---|---|
| Routes | 320 |
| Top route | London Heathrow to Mumbai Chhatrapati Shivaji Intl |
| Airports served | 88 |
| Top airport | New Delhi Indira Gandhi Intl |
Air India traveller reviews
Pros
"Food and service was good."
(in 168 reviews)
"Crew and food were good."
(in 168 reviews)
"The crew was very good."
(in 189 reviews)
Cons
"Horrible business class seats"
(in 36 reviews)
""No Entertainment, TV was not working""
(in 160 reviews)
"Even my light didn't work."
(in 23 reviews)
Recent reviews
Traveler rating
919
669
735
1038
12
Find reviews that mention:
long flight
food was good
food service
good crew
good service
broken seats
entertainment system did not work
old plane
new delhi
business class
fly air
broken entertainment system
bad food
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2.0
Every employe have totally wrong attitude they don’t know how to talk and service like India Tran station Sorry to say but this is true
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10.0
Checkin and Inflight services were excellent. Lounge facilities could be better. It was full. So couldn’t use it.
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8.0
Staff was excellent. Entertainment screen and remote broken
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6.0
Staff was wonderful. Entertainment screen was broken.
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8.0
Crews were good. Meals were served cold. The quality of the food was very poor.
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10.0
Every thing
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2.0
They were feeding us like animals . They brought all items at same times .
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10.0
Good
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6.0
Half of entertainment system not working
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6.0
It was very difficult to deal with Kayak because of schedule change with Airindia flight.
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2.0
None
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2.0
None
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10.0
The entertainment system could have been better
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2.0
Air India plane was like a scrap. Food was worst
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2.0
Worst experience overall
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2.0
Time management was pathetic . Our plane was hold on run way more than 45 Minutes . Other Air lines plane were quickly flying & we were waiting on side track as if Air India is not prime important air line
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8.0
Issue of boarding passes in SFO was a worst terrible experience .Several senior citizens like we were forced get boarding passes in long line . This activity it took more than 1Hours 20 Minutes . For customer senior citizens it was big punishment which could have been avoided by simple process of installing self boarding declaration . Except Air India all other air lines self boarding data feed counter were working on the SFO airport . Why Air India is felling to do this simple software installation job on air port ???. Inspite of giant support of Tata groups TCS why Air India is lagging for such simple matters ???? . For more details you can call me my mobile number .I can help you to avoid future curse of all customers & senior citizens . Please call me .
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2.0
Review about flight AI184 SFO->DEL The flight was a mess, the seats were dirty, no power supply for laptops, the entertainment system was broken, the footrest was broken, the crew as extremely rude. I will try to avoid Air India, unless there is an emergency situation.
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8.0
Air India will go places. Their in-flight crew are good, and the overall experience is far better than the arrogance of Indigo.
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2.0
Baggage was damaged
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2.0
Flight was delayed by 2 hours and we missed connecting flight, there was no alternative arrangements were made
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2.0
Lack coordination while boarding. Individuals move seats as they please at times. Some seats on aisles did not recline. There was no entertainment during the flight. Flight crew were respectful.
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6.0
The 787 Dreamliner had seen better days. The video monitor to ages to respond to commands & the picture was blurry. No one’s USB port seemed to be working. Food was “meh” at best. This is where Air India should sparkle!
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8.0
Air India crews and the food was the best. Only frustration I had was most of the inflight tv did not work and even could not be started . I have been to many airports in the world but as soon as I landed my phones and computers started working with the in house airport WiFi but it did not work in any Indian airports. They must work on it. People can live without paneer biryani but they really need internet.
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2.0
poor entertainment broken remote
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8.0
Service was good rather than lot more international service
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2.0
From jfk to Kolkata service not good I request more than two times (water) nobody respond no blanket in my seat I ask no response But new Delhi to kolkata service very good out side of India they should be good service then it will be good for economy also
review from
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2.0
The flight is old , broken and had cockroaches crawling down the aisle . The inflight entertainment console didn’t work . The boarding was a nightmare. And Delhi airport was utter chaos .Have to take the bags from baggage claim and recheck in of you have to transfer flights . Def won’t recommend flying this airline or this route to anyone .!
review from
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2.0
Seat is broken Also when you eat the dinner plate I have to hold the dinner plate in my hand because that 1 is broke also too Not good bad customer service
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2.0
Flight was delayed and there was no notification from the airline
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Air India FAQs
What is Air India's carry-on size allowance?
Where does Air India fly to?
What is Air India’s primary hub?
How does KAYAK find such low prices on Air India flights?
Flight status
Air India route map
Top airports served by Air India
- New Delhi Indira Gandhi Intl Airport (DEL)
- Mumbai Chhatrapati Shivaji Intl Airport (BOM)
- Chennai Airport (MAA)
- Kolkata Netaji S. Chandra Airport (CCU)
- Bengaluru Intl Airport (BLR)
- Hyderabad Rajiv Gandhi Intl Airport (HYD)
- Dubai Intl Airport (DXB)
- London Heathrow Airport (LHR)
- Vasco da Gama Goa Intl Airport (GOI)
- Kochi Airport (COK)
- Ahmedabad Airport (AMD)
- Guwahati Borjhar Airport (GAU)
- Amritsar Sri Guru Ram Dass Jee Intl Airport (ATQ)
- San Francisco Airport (SFO)
- Singapore Changi Airport (SIN)
Air India contact information
- AI IATA Code
- +91 22 27067001 Call
- airindia.in Visit
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.