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Excellent airline. The plane was clean and the staff were very attentive

Good experience although the boarding gate is at the terminal extension hence need to leave lounge to head over earlier.

Seats were uncomfortable and the vegetarian meal was awful. Some of the entertainment didn't work.

Although booked meal of fruit only The crew had not received this special meal The same happened on my flight Bangkok / CAN The films are so old that best is to use own computer to watch downloads . Serve nuts but they do not warm up . Service is attentive , WC clean

They used Thai Smile plane, which is a smaller model and used to service only domestic flights; hence, the plane is small and quite compact. No entertainment on the flight. While boarding was delayed, it was done in a quick manner.

The setting configuration of the aircraft stinks. Nobody should pay business class fares and be so uncomfortable. The design of facing fellow passengers is a brilliant nincompoop.

I enjoy flying with Thai Airways, however their B788 business class configuration is quite dated. Additionally , while the service is always friendly and efficient, I’m getting tired of the same “usual suspects” when it comes to food choices. Since it was a lunchtime flight, what about some gourmet sandwiches or some type of salad dish for the main course? The entertainment options are also quite limited and this is not unique to TG, so much so that given the short duration of the flight I ended up not bothering with any entertainment. Finally, despite signs around the cabin advising wifi available, I was unable to con-net and in fact I’ve never been able to connect on any TG flight over the last year or so - what’s the go here??

Overall things were very good and orderly. The food was very good but I want able to get a second drink very easily, so that could have been better for services. The seats seemed to be lacking legroom but I'm also 6'1" so I'm used to wanting more legroom but the plane seemed smaller then others when it came to legroom. My kids all enjoyed the entertainment as did I so that was perfect!

It was good overall. At 6 foot 1 it's hard to say anything seat on a flight is comfortable but it would be nice to have more legroom. The meals were good but would have liked to get wine much sooner.

Check in was a disaster. 90 minutes and only 2 economy check in desks open. Had to rush to catch the flight.