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Pros: "I had 3 seats to myself, and I was able to curl up and get a good 2 hours sleep without being disturbed. Thank you ANA. Crew was lovely and friendly."
Cons: "Well they could have given me a free upgrade but I can live with a row to myself, kidding. When the ticket counter opens the agents stand in front of the podiums and bow and say a greeting (I think it was in Japanese). They need to get their timing better. So not much."

Cons: "Wheel chair transport requested did not come so I had to wait 15-20 min in Tokyo."

Pros: "The crew was so kind and helpful, the kind of people I wish that I could have spent time to get to know."
Cons: "It would have been really nice to have taller seats. I’m only a little over 6’3” with shoes on and the seats were still quit short and uncomfortable for me."

Cons: "If flight wasn’t delayed."

Pros: "Crew was amazing"
Cons: "The boarding"

Pros: "My flight is at 9:50 am but I arrived around 5:30 am , as expected the line was already long and one of the crew told us the front desk will not open until 6:30. My husband reserved my ticket going back to US. I was assigned to seat on an exit, but when I went to the gate , one of a female employee keeps telling me if I'm aware I'll be seating on an exit and I said yes , I look for a vacant seat so I can relax while waiting, she went back again and asked me if the front desk desk gave me any paper about the task I have to do when seating on an exit. I read it and understand . She came back again for the third time and borrow my boarding pass and check something and asked me if I want to transfer to another seat, and I said no. I don't know what she wants me to do , but I'm so irritated because she keeps asking me the same question over and over again."

Cons: "No available slippers for economy class. I’m a star alliance gold and other star alliance airlines member provide the said amenity."

Pros: "Food, service"

Pros: "Everything was as I paid for. All the planes left on time. No issues."
Cons: "What can you expect in economy?"

Pros: "Services to the senior citizen excellent... can't ask for more. Stewardess are all very pleasant. Thank you very much"

Cons: "Everything. The best I I"

Pros: "Overall it was a great experience. I enjoyed the food, the flight attendants were very nice, and I enjoyed the amenities as well."
Cons: "The flight back was amazing. The trip from Chicago to PHILIPPINES was good as well, though the plane was real small on the way to Manila."

Pros: "Service and crew were good, very kind and accommodating!"
Cons: "The layover at Narita airport was rather short to do some duty free shopping to bring home to U.S."

Pros: "Real stewardess', well dressed and polite. Show pride in their job. Great food and drink service. Clean new planes."

Pros: "The crew are so courteous and helpful."

Pros: "Service was excellent. Crew did not accept tip. Food could be better."

Pros: "Good service"
Cons: "baggage was broken."

Pros: "The quality of your aircraft. Clean, modern, plenty of leg room. The check in agent in Manila, Arnel (or maybe Armel) was especially helpful and accommodating."
Cons: "Pax are advised to show up at least 3 hours before flight. My wife and I showed up 3hrs 45 min before takeoff. There were perhaps 40 to 50 people already in line ahead of us. But no checkin counters were open. The first check-ins began 3 hours prior to take off. By that time the line was backed all the way out into the main corridor. It would be MUCH better for ANA and the customer to begin the checkin process 3.5 to 4hours prior instead of 3."

Pros: "crew from the check in to airplane very good"

Cons: "19 hours overlay in ORD. I had to check out all luggages again. Terrible."

Pros: "The flight was extremely comfortable. Entertainment was 10 on a scale of 1 to 10."
Cons: "Only one entrance into the plane. I was in the last row. Had to walk the length of the plane. Having a second entrance could rapidly reduce boarding time."

Pros: "They came around often to see if we needed water or anything. Food was good."
Cons: "Tray is too small and not able to use the entertainment system because it is too short for a tall person. I would be staring down the entire time."

Pros: "Courteous crew, delicious food and comfortable seats for economy. I was looking forward to the return flight!"

Pros: "Everything excellent"

Pros: "Meals are excellent at Nippon, stewardesses so helpful and charming."

Pros: "The leg space of the plane"
Cons: "Some crew hard to understand they English"

Cons: "Connecting flight from Narita to Washington. Please consider giving enough time for passenger to check in. Security line is so long and very slow."

Pros: "Very nice plane, enough room, didn't feel cramped"
Cons: "Had to switch gates 2 times"

Pros: "The crew were friendly and attentive. The plane was clean and comfortable. Great movie choices."
Cons: "The long security lines in Tokyo for transfer."

Pros: "Customer Service"

Pros: "For such a long trip, it was pretty comfortable. The flight crew was friendly and helpful and the food was good"

Pros: "Great layover options. Timely arrivals."
Cons: "Food options were poor. Wished there were more fresh alternatives, like salads and fruits only."

Cons: "Someone sat on my row without notifying the crew of the seat change. After I notified the FA of the incident... even if it's a general rule that the passenger sits at the ticketed seat, the FA didn't do anything about it"

Pros: "The stewardesses were always smiling and very engaging!"

Pros: "Very awesome and polite crew. Exact reason why I chose ANA"

Pros: "Crew and service awesome"
Cons: "Not enogh choices for entertainment"

Pros: "The attendant were so hospital..The flight is so smooth even when we landed it was a very good experience."
Cons: "None"

Pros: "I love ANA airlines ❤"

Pros: "Excellent crew, comfortable seat, good food"

Pros: "The crew were very helpful and the food was amazing. Entertainment was also very good daughter loved it"

Cons: "i asked a crew for a drink.. and they refused."

Pros: "The flight attendants are awesome. They are very attentive to your needs."
Cons: "None"

Pros: "We were the first to be there in line in wheelchair yet we were the last to be assisted."

Pros: "I like the service and professionalism being showed by all staffs of the ANA airlines and highly recommendable to my relatives and friends who are planning to have a vacation in Japan or in any other places in the world..they are very punctual with the schedules .I was so happy with my experience with ANA Airlines. Thank you very much for the wonderful experience we had."

Pros: "Food and service"
Cons: "N/A"

Pros: "Not a single thing. I will be talking to a reporter about this since they are interested in the story"
Cons: "I left 3 hours early from my hotel. This was my first time ever being in the Philippines so I did not fully grasp the amount of traffic. I arrived at the check in counter with 52 minutes to spare and they told me I could not board. The plane wasnt even boarding passengers yet. I even went as far as to say that I would leave my luggage as I had to get on the flight. They did not allow this either. They said that I would need to get on another flight. To add insult to injury they did not credit me with ANY of what I had purchased for my previous flight since I ordered through Kayak. I am 100% dissatisfied with ANA and I am asking kayak to rectify what they have done. I have already emailed ANA upper management and will be taking this to social media, the news, and any other outlet I can find. I had to pay for a hotel, miss 2 days of work and pay for a 700 dollar "premium" seat ticket since that was all they claimed they had. I find that last part funny, since I saw about 12 empty seats on my flight. I am hoping to hear from kayak so they can explain why they do business with a company that clearly does not care about it's customers."

Pros: "Food and service was excellent"
Cons: "Aircraft airconditioning was quite hot."

Pros: "Legroom and cabin ambience"

Pros: "It was short flight and I chatted with other passengers from Canada. Even helped them with their entertainment controls."
Cons: "Just boarding, people still want to get ahead in line, even though I was already in front."

Pros: "Crew very helpful. Seat was very good, food excellent."

Pros: "Reliable service, clean cabin"

Cons: "The rebalance was worst I've ever encountered I was actually scared I prayed many times 4 yo get home safely I was not impressed with my last flight n also why were We delayed coming from manila we turn back many times n I had only 50 mins to catch my flight to Perth if we had landed wen we should hv I'd hv time to buy some gifts I'm.glad that Philippines airlines will fly direct yo manila from Perth come March n I'll use them from now on as it's a few times in the years gone that things has happened to me I forgave ur airline but now i not need to as hv other airline to fly n my darling come here 3 or 4 times each year but will use Philippines airlines URS sincerely Trevor frahm"

Pros: "Very comfortable; excellent service"
Cons: "Food"

Pros: "Great inflight entertainment"
Cons: "Have WiFi that is working"

Cons: "Terrible"

Pros: "Friendly service and not a super crowded plane."
Cons: "In-seat entertainment was not working for me, and boarding process could be drastically improved."

Pros: "Great foods and services"
Cons: "The plane needs upgrade business class seats"

Cons: "Nothing"

Pros: "Ok boarding, plane was new, entertainment system was up to date"
Cons: "Premium economy service is even worse than economy as crew is never around and busy in economy. Seats are bigger but not really comfortable. Food is same as economy. Doesn't worth it to buy premium economy."

Pros: "Crew was polite."
Cons: "For such a long journey, the plane could have been nicer."

Pros: "Perfect timing"

Pros: "Crew"
Cons: "Delays"

Pros: "Premium economy was great."

Cons: "Very tight space"

Pros: "loved d bnew 787 dreamliner planes. loved d medium haul biz class seats."
Cons: "everything is excellent frm d check in to d lounge to the plane , crew service , arrivals and lastly baggage handling ."

Pros: "Couldn't find a problem"
Cons: "Nothing"

Pros: "As a frequent flyer, I have found out that the few dollars i spend more on SQ is well worth it"

Pros: "With Singapore Airlines the service is always good I actually paid extra to fly them after three weeks in India"
Cons: "Older plane with a fair amount of broken down details Plugs don’t all work, magazine pocket had rips, etc.... could be that they allocate resources to different markets"

Pros: "Everything else"
Cons: "Food was less than marginal"

Pros: "Excellent"

Pros: "all of SQ"
Cons: "nothing"

Cons: "Cabin little bit cold"

Cons: "Boarding didn’t give priority to passengers with children"

Pros: "Flight crew great"

Pros: "Everyone was very attentive and nice. The leg room is decent ."
Cons: "Some of the food didn't taste amazing, would've like maybe a different choice other than salmon or curry pork"

Pros: "The staff were so friendly and helpful."

Pros: "easy check in process and the crew was awesome. friendly and attentive to all passengers. great food as well."

Pros: "Everyone was cold asking for blankets it was freezing on that plane only major complaint, I love the airlines, the flight attendants are lovely and gracious, they really do try. Such a nice treat after flying United airlines all year!"
Cons: "Too cold"

Cons: "Our flight to Bali was cancelled due to the volcano eruption. We did not receive any compensation, but Singapore/Silk Airlines told us they were able to get us a flight home to LAX instead, but that it wouldn't be until the next day. We spent money on a hotel and food and waited until the next morning, got to the airport early for check in only to find that Singapore/Silk had in fact, given up our seats that they had promised us. They said that we now would have to wait another day just to get a flight from Singapore to LAX. We asked to speak with a manager, and eventually were able to get two seats due to cancellations. This was intended to be a very special and romantic trip that was essentially ruined. Since no one could have anticipated that the volcano would cause cancellation, we should be refunded for our flights. We are so crushed that we did not get to go to Bali, and now we may NEVER get to go because we are out of money. At the VERY least, the leg of our flights from Singapore to Bali, and Bali to Singapore, should be refunded. We are extremely disappointed."

Pros: "friendly staff top Service top Inflight"
Cons: "new aircraft, 2 x usb charging ports, 50+ movies, very quiet aircraft."

Pros: "everything are okey"

Pros: "Like the food"

Pros: "Efficient, courteous and attractive crew. Good food and drink selection and great entertainment system with large screens."
Cons: "Nothing"

Pros: "Service is very good."
Cons: "Too warm/hot inside the cabin throughout the flight."

Cons: "My Vegan meal was terrible."

Pros: "Delayed flight from Shanghai due to air traffic issues, so I had a 10 minute window to make my connection in Singapore. Ground staff was waiting for me with a small car after I disembarked to drive me to the gate. And I somehow made my connection. Excellent service. Obviously my checked bag didn't make it, but I was told in advance and was kept updated before boarding and immediate after I disembarked at my final destination. When I went to the baggage service counter, they were already ready for me, had filled out my paperwork, and just needed an address to confirm the delivery of my suitcase. I'm super impressed to this attention to detail."

Pros: "Lounge experience was excellent. Service on the airline in general was excellent. Food and drinks we're just great. I enjoyed the sleeper seat that I was in. Everything was super smooth and I'm so glad I flew with Singapore Airlines."
Cons: "Nothing negative to report"

Pros: "Good service"
Cons: "spicy chicken too spicy!"

Pros: "Entertainment was great"
Cons: "The food is getting worse"

Pros: "Crew is remarkable"

Pros: "Onboard Crew was great. I sympathize that they have to rush a service on a 1hr 20min flight with turbulance."
Cons: "I have started taking SQ instead of budget airlines hoping for good service and on time travel. However, both times travelling from SQ from jakarta was delayed. Yesterday, I got home 1.5hrs later than I should have. I have also to pay for additional surcharge due to midnight cab fare. Further, when I wsa travelling to Jakarta - none of the inflight entertainment was working. So it has been disappointing."

Pros: "Always great and efficient service. Comfortable despite the limitations of the plane itself (don't particularly like Airbus planes)."
Cons: "Wish the food could have been better and the choice for dessert wider."

Pros: "It is really nice to have a direct flight option to Singapore"

Pros: "The service is top notch. The food served is not matched by any other airlines I have traveled with. The flight attendants are always very very professional. I try to make sure to get Singapore Airlines when I travel to Asia."

Pros: "It was a standard flight"
Cons: "did not have my meal preference even though it was on the menu and being offered to others. Screen did not work to watch shows/movies. It was an outdated plane"

Pros: "It was convenient"
Cons: "The seats were so hard I had to sit on a blanket and have a cushion behind. The entertainment was poor and the system was old."

Pros: "This was probably the best check-in I had. The ground attendant was extremely friendly and helpful. She kindly moved me to the exit seat and made sure I was sitting in aisle seats for the rest of my three flights. All until boarding the process was quick and breezy. In flight, the attendants were professional and friendly. Always smiling and helpful. The entertainment section and food were superb."
Cons: "The only negative thing was that boarding of this flight was late and the gates were switched about 40 minutes before boarding. This was due to the fact that the plane arrived a bit late. None the less, we arrived to Singapore on time and everyone made their flights."

Pros: "I loved the touch of luxury, even sitting in the economy , the hot towels, the good food , attractively prepared , the free wine and the courtesy of all the team. This was my third time flying with Singapore Airlines and I hope not the last time. The big plane flew so quietly, it was a wonderful flight."
Cons: "Like in all airplanes in economy the seats are too close , but when you cannot afford to fly differently it was okay, there was at least leg room."

Pros: "Crew was friendly"
Cons: "Food"

Pros: "Crew were great"
Cons: "More food option"

Pros: "Amazing!!!!!!!!"

Pros: "They were helpful"

Pros: "The crew are efficient and helpful. The food is good too."
Cons: "Hope they have anime movie in the choice"

Cons: "Plane was packed, we couldn’t get on line to check in early so ended up not sitting together"

Cons: "wifi didn't work at all need refund"

Pros: "You are treated like homans and not like cattle as with US airlines"

Pros: "Good service ground staff. Washrooms are clean."
Cons: "Flight attendant on economy not friendly. Seats were a little tight. Don't offer drinks or water during the flight which is normally done every 1-2 hours."

Pros: "Less friendly ."
Cons: "Offer even water at times after meals."

Pros: "I was upgraded"

Cons: "The stewardess were not friendly and accomodating!"

Pros: "Boarding by Zone"
Cons: "Seniors (over 65) people should be given priority boarding"

Pros: "The people at EVA Air looked professional"
Cons: "Extorted for money from people who were not familiar with the travel tax law (I happen to carry a copy of the travel tax law). The people of influence were unethical."

Pros: "The service was great, flight left 10 minutes early."

Pros: "Despite the stormy weather, our flight wasn’t cancelled and the pilot and the crew were well prepared and got us to our destination safely."

Cons: "Rude people. Yelling to passengers."

Pros: "The flight attendants are very nice, polite and helpful unlike any American operated airline where flight attendants are a bunch of old snubs."
Cons: "None"

Pros: "The food and service was great. Crews were friendly and very helpful. Overall the fight experience was great."
Cons: "I wish the lay over was shorter, but I guess theeess really not much that can be done in that regard."

Pros: "Crew r very helpful and accomodating"

Pros: "it is seeved 15 mins earlier than regular in flight meals"
Cons: "regular meals are salty or spicy no other choice sometimes also i wish there is a way to choose front row seats with no extra fee"

Pros: "Food and service"
Cons: "Seats not very comfortable, not enough room for knees/legs"

Cons: "The way the ( check in process ) Manila"

Cons: "Boarding- I booked my family flight 6 months ago and then a month before departure EVA changed our flight splitting my family up. I had to keep calling them to restore it back to original flight but was unsuccessful. This is the worst customer service and business model ever!!!!! I will have to get rid of my membership... Food- They ran out of the beef dinner I wanted so they served a substitute. It tasted awful!!!! The seafood dinner on the return trip home was also awful! They need to find a vendor that can cook western dishes well. Comfort- The seat for the economy doesn't have enough leg room esp for a 16 hours flight. Crew- can be more friendly. No one is smiling or accommodating to a small request! They are very stingy in terms of offering extra water, ginger ale or juices."

Pros: "Everything from boarding to entertainment."

Pros: "Food"

Pros: "Fantastic cabin crew as always with Eva air"
Cons: "Uncomfortable tight narrow seats"

Pros: "Get crew, very friendly. Food is amazing and movies are latest"
Cons: "No complaints"

Pros: "Lcd is too near for far sighted...but i enjoyed the trip. The food is not as good as my last eva air trip though."

Pros: "Usually high quality service and entertainment. Food also good."
Cons: "We boarded 20-30 minutes late even though the plane was there. Not sure what they were doing. Then we sat on the runway for a solid 30-49 minutes. Apparently, this is standard coming out of Manila."

Cons: "One was too warm"

Pros: "I like everything nice servuce"
Cons: "Nobe"

Pros: "Great flight attendants"

Pros: "the attentive service...quality of the airplane...food was excellent...lots to watch on the in flight media monitors"
Cons: "wasn't offered cocktail service...had to inquire"

Pros: "Organized and timely boarding . Agents pleasant and smiling"

Cons: "Small sits."

Pros: "Best business class experience I've ever had. Great entertainment options and extremely comfortable. Service was superb."

Pros: "everything"

Pros: "Your staff were all very helpful with a smile."
Cons: "I wish there were more movie choices"

Pros: "The flight and ground crew were all very nice. They are very professional AND nice. The amenities in the plane even in economy is great! Thanks for the toothbrush you provided!!! The food was great as well. My vegetarian kids loved the food! And I love the Sanrio theme!!! Brings back my childhood!"
Cons: "----"

Pros: "The flight was good nice and convertible."

Pros: "I like EVA because they were very kind."

Pros: "All crews are so nice in the plane!!! It's our first time with my family! Definitely I will choose eva airlines for our next trip soon!"
Cons: "Nothing!!!"

Pros: "Chinese language was excellent, English speaking person on flight intercom could use a little bit more improvement."
Cons: "Delayed plane arrival. Cabin pressure can get some getting used to, I've used other airlines and they seem to have better cabin pressure changes resulting in less ear pressure discomfort. Landing was a bit rough."

Cons: "Second meal on board was served after 12 hrs. My kids & I were starving. They just kept giving water in between the 12 hr."

Cons: "Not much movies to watch"

Pros: "The crew was very accommodating"
Cons: "The food was not good"

Pros: "Food is good"
Cons: "Seat is too small"

Pros: "I missed the flight , the Manilla crew worked wonders the service was/is excellent.. will never go on another airline!! Told every one how great,, your staff is can not believe service like this exists !!"
Cons: "15 hours in a cold cattle cabin , the seats hurt after sitting sitting sitting for 15 hours my knees are killing me.... killing me. the plane is huge , smooth, stewardess are great, the 15 hours are torture -the master torturers love the long long flight times -15 hours to NYC from Taipei -- I am guessing a 747 uses a lot more fuel,, but has a recreation deck usually ,, we can walk around ,,, would gladly pay --MORE!! Some engine manufacrturer will get efficiency from those 4 engines, let the plane (747) run on 2 engines once airborne . just hoping as it is --the seats are c lose together , 15 hours in hell is not good 4 the body.. pls get or find a way- love your staff -- EVA is a great great airline!!"

Pros: "All in house services A mask be provided to people who cough."
Cons: "Nothing at all"

Pros: "Priority boarding for passenger with kids."
Cons: "The plane from MNL to Taipei was small. No individual monitors, 6-9 passenger shares a single overhead ipad mini size monitor. For that, entertainment 1 star. No loot bags offered for children."

Cons: "Finest Airline and service I have encountered and I am almost 2 million miles!"

Pros: "Cathay Pacific and crews were really good."
Cons: "I suggest no seating reservation online."

Pros: "Very good entertainment system."
Cons: "Food was horrible. No drink service. Old seat."

Pros: "The flight was good"
Cons: "Everything was great"

Pros: "Crew and the food"
Cons: "Seating was tight for me a big guy"

Pros: "They are amazing"

Cons: "The crew should be friendlier while they deliver their service."

Pros: "The crew were busy but very attentive"
Cons: "I could not plug in my headphones because of the proprietary plug on the airplane. I understand some airlines used to use proprietary plugs to keep people from taking their headphones that were offered complementary for the flight but I’d rather use my high end noise canceling headphones."

Cons: "2:40 flight delay - terrible food and very limited choice on the entetainment system - a terrible airline"

Pros: "everything"
Cons: "nothing"

Pros: "Efficient, courteous and early arrival"

Pros: "Just fine.."

Pros: "was upgraded to a very comfortable flat bed seat been a very long while a cx flight was on time"
Cons: "food quality and entertainment system choices are poor - flight attendants constantly on the pa for meaningless messages that given in languages"

Pros: "crew amazing"

Cons: "flight always late as usual"

Cons: "flight delayed as always"

Cons: "flight delayed as usual"

Cons: "flight delayed as always"

Cons: "1h30 delayed as usual"

Cons: "90 minutes delayed"

Cons: "Delayed without notice."

Pros: "Familarity with airline"
Cons: "Limited food options. No drinks service."

Pros: "All the flights had bad Kosher food"

Pros: "SMS Informing new schedule of the flight"
Cons: "Please change the food"

Pros: "Somewhat disorganized bec. People lined up even if swat numbers have not been called."
Cons: "People trying to push their way in the line. Color coding of tockets associated with colored line coding may improve situation."

Cons: "Original itinerary was not followed. Plane from manila to hongkong left late and was transferred to a different flight for hongkong to Auckland .Seats not even together. Was put on 2 lay overs instead of just 1 (hongkong to Aussie then Aussie to Auckland. With no compensation at all. Sorry is not enough."

Pros: "More leg room"
Cons: "Flight is an hour delayed ☹️. I don’t like the fact that u can’t choose ur own seat online"

Pros: "I always flew Cathy ...... since then .....the snack are always noodle and no other alternative ......."
Cons: "may be some bread .... cookies ....... chips ...... and fruit"

Cons: "The seats seemed like they had no padding and it kept stabbing me in the back. Seat belts were so thick and hard i couldn't lean in any direction to get comfortable as it would stab me. My partner and I were also seated separately. Painful flight, disappointed."

Pros: "Had a nice meal, 2 hours 20 min flight. very nice"

Cons: "Punctuality doesn’t seem to be a priority for Cathay Pacific or Cathay dragon"

Cons: "None in particular"

Cons: "Poor inflight service"

Pros: "Print customer service and polite staff"
Cons: "Limited wheelchair availability"

Pros: "All"
Cons: "All"

Pros: "The Stewardesses were polite"
Cons: "N/A"

Pros: "I like the snacks offered"
Cons: "Great crew we got a soft landing"

Pros: "Superb crew and excellent service."
Cons: "Nothing!"

Pros: "Clean plane"
Cons: "Seat won't recline"

Pros: "food was awesome. the seats were pretty comfortable. the in-flight crew were always so helpful and smiling. there was quite a collection of movies to choose from which is nice."
Cons: "The ground staff at the departure lounge were most of the time chatting or walking in circles and chatting. Also they were not as organized nor as accomodating than expected. Kinda shows a lesser level of professionalism than the crew in other countries."

Pros: "Chicken rice"
Cons: "Mess in TPE"

Pros: "Flying beats driving"

Pros: "Everything! Very organized!"
Cons: "Nothing!"

Cons: "Flight was scheduled to leave 8:30 AM and we ended leaving 12:45 PM!!!"

Pros: "The service, the plane, friendly staff all throughout"
Cons: "The particular flight we took lands in LAX at 1420 hrs,, height of arrivals. Immigration took us an 2 hours to clear. Perhaps CX can adjust their arrival time by an hour or so to avoid the peak arrival time of many flights."

Pros: "Crew is polite and always willing to serve. Cathay always boards quickly and is always on schedule."
Cons: "I just don't care much for airline food .....I'm 6-4 so I'm never comfortable on long flights. There needs to be more popular movie selections."

Cons: "1-hour delay due to inclement weather"

Cons: "We were scammed by Kayak and Cathay Pacific. We had entered all our information correctly: first, middle, and last name. Cathay Pacific did not print the middle name of the boarding pass. Apparently, Hong Kong is strictly on the passport exactly matching the boarding pass. We were stopped before security and Cathay Pacific decided it was the perfect opportunity to charge us $400 for a rebooking instead of amending the name, which we had entered correctly in the first place. We were pushed back and forth between kayak and cathay when kayak told us they weren't able to change the name on the day of the flight. Will never fly cathay or book from kayak again."

Cons: "Delayed 3 hours"

Pros: "Excellent job with the aircraft"

Cons: "Seats need better padding"

Pros: "Yes, crew was friendly, efficient, & helpful."

Pros: "The technical aspects of the flight were fine. Boarding, the flight, and the aircraft. Very nice plane."
Cons: "The crew was not very friendly and it didn’t seem like there were enough staf for such a large plane. It took a long time to get our first meal, and the food was terrible in comparison to other flights, even other China air flights we’ve been on. We could not understand the English announcements as she was not a fluent speaker. I would probabalynavoid flying with China air again."

Pros: "Premium economy is awesome. Roomy with great entertainment features. First Class @ premuim economy class."

Pros: "Everything"
Cons: "Nothing"

Pros: "crew was efficient, the taipei to ontario leg is more comfortable than taipei manila which has a linger leg room"
Cons: "improve food with better choices"

Pros: "In-flight was confortable."
Cons: "Food options aren't that familiar but ok to the taste anyway. :)"

Cons: "This was my first time travelling with China airlines and this trip was our honeymoon so we were really excited for this trip but after flying with China Air, I dont think I will fly with them again. Flight attendants were really rude, Food was ok, There’s no selection of drinks"

Pros: "Comfortable plane and a good price"
Cons: "Long queues for check in at Manila - I should have checked in online. Boarding was chaotic and people were getting stressed - maybe people could line up in seat row order to make the boarding process smoother."

Pros: "The Crew was Awesome"

Cons: "Flight was delayed but no reason was given or announced."

Pros: "Food was good flight was on time"
Cons: "It was good"

Cons: "Good news they have a MENU for the people"

Pros: "Size and clarity of entertainment screen on economy."
Cons: "Quality of earphones are low. Food could be better too."

Pros: "The Flight was awesome in all aspects, And the Seats were exceptionally comfortable"

Pros: "The tall male agent from boarding was very helpful and attentive. When I mentioned to him that I do have a medical condition, he immediately assisted me without hesitation. Found a more comfortable seat for me and boarded me first. I wish I could remember his name, he only has a two initials name."
Cons: "Honestly, all is the best! I would fly China Airlines again!"

Cons: "My luggage was damaged in both directions."

Pros: "Excellent customer service"
Cons: "15-20min delay to board"

Cons: "Dirty"

Pros: "Friendly airline staff. Ease of obtaining boarding pass at the counter. Clean, modern aircraft. Thanks China Airlines!"
Cons: "As with all airlines, the "the hurry up and wait" processes associated with getting onto the plane are tiring."

Cons: "- The check-in counters opened at least 30 minutes late. The agents arrived late, they seemed to be having a good time and didn't feel the need to explain the reason for the delay nor apologize for it. - On my flight to Manila from Los Angeles, I did not check in any luggage. I had a carry-on and a backpack that fit perfectly well into the overhead bins and underneath the front seat. On my flight from Manila to Los Angeles, I was not allowed to take the same set on board because the total weight exceeded 7 kg. This put me in a bind because the heaviest item I had was my small LCD monitor which was in my backpack. I had to put it into the carry-on with wheels which I had to be checked-in. I would have prepared to carry it in my backpack because it is a fragile item. When I was told to sign a document that absolves the carrier of any liability for the checked-in luggage and I refused, the China Airlines Duty Officer in Manila informed me that unless I sign the document, my luggage will not be loaded on the plane. I felt extremely frustrated by the attitude of the Duty Officer who didn't hesitate to threaten me and insisted that the rule was imposed on them by the TSA in the US. Instead of helping me work out a solution to the difficulty I was facing, he simply walked away with a dismissive attitude."

Cons: "2 hrs delayed in our first flight and one hour in our connection"

Pros: "Great service and food."
Cons: "30min Delay boarding and 30min delay on take-off."

Pros: "Flight quicker than I thought... Which we loved"
Cons: "Custom exit procedures"

Pros: "Transfer is excellent."
Cons: "Flight delays"

Pros: "Checking in from Manila was excellent. The staff was nice and accommodating. The food was good. The flight was on time."
Cons: "My ears were painful the whole time probably because it was a small aircraft."

Pros: "Friendliness, courteousness & hospitslity of the entire crew."
Cons: "I did not understsnd the reason for the delay. It did not bother me though."

Pros: "Boarding was organized by zones. Pretty smooth and quick."
Cons: "Having to checkin a carry on that was supposedly bulky when a) many people had backpacks at the same time as a hard case carry-on and b) this was the same carryon my son had on the outbound. Supposedly, FAA is more strict going into the US. The supervisors in the Manila-Taipei (10:45AM Jan 3, CI702) were very petty and inconsistent. The laptop backpack and carryon bag were already weighed and they demanded to re-weigh them."

Pros: "Entertainment"
Cons: "Comfort I have long legs..."

Pros: "The staff was very efficient. They even helped wrap my broken bag. Thank you for that extra mile!"
Cons: "I was pleased with everything."

Pros: "Everything went fine"
Cons: "None. Business is good!"

Pros: "not too many passengers"
Cons: "Staff were on a hurry with serving food - reckless"

Pros: "China air delivers on price and has new aircraft. I love flying China airlines they do a great job with small layover time"

Pros: "Comfortable flight, decent seat size, decent leg space, lots of movie and TV options"
Cons: "Outdated entertainment system on a330, food is lackluster, overhead bins in a330 can be a little hard to reach. Maybe not an issue on newer planes? Tight aisles. Leg space could be a little bit better. Non adjustable headrest (height wise). Poor boarding procedures at manila but that's a given"

Cons: "Our flight was delayed for 8 hours"

Pros: "Lot of food, good entertainment selections, friendly"
Cons: "Did not appreciate the Delayson the flights, and this is annoying that you are making me type a certain amount of characters for a review"

Cons: "Originating flight in Manila to Taipei to connect to our SFO flight was cancelled late in Manila due to 'technical' issues (waiting in terminal, 4 hours past scheduled departure, which meant missing our connection to SFO), and the ensuing parade through having to stay in Manila overnight (on CA's dime, plus food), then rushed back to the airport the following morning (very short notice), then to have to wait again as CA figured out how to get a previously scheduled flight into the flight plan management systems, and obviously without a proper method to coordinate this sort of thing - ultimately all of this lack of 'control' over their situation, lead to a feeling that China Airlines does not know how to contend with interruptions, or how to make their customers feel informed so that they may be more understanding. In the future - flying Eva - even though this was the first ever event of this type I have had flying China Airlines. Eva provided both meal vouchers and boxes of candy to each and every customer affected while we awaited our flights to our final destinations. CA was silent - and also very absent when we arrived in SFO and went to collect our baggage - again Eva being the party taking action and responsibility to help us get our bags, with 1 of 3 damaged by CA handlers). Bad image CA, bad image."

Pros: "Professional staff"

Pros: "Very nice short trip."
Cons: "nothing."

Pros: "Overall, polite service staff"
Cons: "Only few open counters for check in unlike at San francisco"

Pros: "Good seats"

Cons: "Everything."

Pros: "The movie selection"
Cons: "Food selection"

Pros: "Very good service"

Pros: "Lay over too long"

Pros: "Never rebooted entertainment after it shut off until we were ready to land and left it in boarding mode"

Pros: "China Airlines has decent food menu and on-board entertainment. Overall a good flight experience."
Cons: "I just hated the frequent delays."

Pros: "Flew Business and the seats and the service were excellent as expected. The food was OK. Good price for business class."

Pros: "Plane was clean and staff were accommodating."

Pros: "Everything"