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Cons: "Economy seat was very uncomfortable even though it reclined a lot. Was very disappointed I could not sleep on 12 hour flight. Arm rests too low? Shape of backrest was odd. Maybe provide a bigger pillow in addition to neck pillow to have something to rest arms on. Also tou need more movies. Singapore Airlines has many more options. Overall airplane, crew and food were very nice"

Pros: "The crew was attentive and service was excellent."
Cons: "At check-in counter in MNL, the JAL agent mistakenly told me that I don't need to claim my bag and re-check at DFW before heading to final destination MEM. Food wasn't as good as previous JAL flights earlier this year and last year. That said, it's still better than other airlines."

Pros: "friendliness"
Cons: "food"

Cons: "Wider arm rests"

Pros: "The crews were very kind and helpful."

Pros: "The crew"
Cons: "The foods could be better not up to the standard of EVA air on economy class"

Pros: "Crew very helpful. Seat roomy."

Pros: "Very comfortable and nice atmosphere"

Pros: "Service was excellent and seats were comfortable."

Cons: "Over all"

Pros: "No complain"

Pros: "Nothing to note"
Cons: "Food, could not check in online or preselect seats. Could not upgrade to business class"

Pros: "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"

Cons: "Nothing"

Cons: "food from manila to japan was excellent,food japan to vancouver was not...could only eat half of it"

Pros: "I like everything about flying JAL. That is why JAL is always my first choice."
Cons: "I did not like when I can’t choose my seat after booking a flight."

Pros: "Crew very polite, friendly and respectful."
Cons: "Flightsame as"

Pros: "Nice leg room and excellent head phones nice crews"

Cons: "No complaints! Not even one!"

Pros: "The staff are very friendly and accommodating. The food is superb. Although, our trip is long it doesn't seem like because of the great service."
Cons: "None"

Pros: "Always on time!"

Cons: "Selections of movies"

Pros: "Fast Service , cheerful Members , and positive Vibes all the time."

Cons: "I wasn't able to pre-select my seat."

Pros: "The crew were very polite"
Cons: "No choice of menu and films only very limited choice."

Pros: "Seat width, Crew Service,"
Cons: "Web Site Check in is cumbersome"

Pros: "The legroom is comfortable for a tall person."

Pros: "Efficient and friendly service. Second time flying them, and will continue to fly JAL."
Cons: "N/A"

Pros: "Excellent customer service"

Pros: "I like the food best.."
Cons: "Hope there will be more tracks from arashi."

Pros: "Very nice quality crew and consistent service. Very helpful at desk check-in. Compared to US airlines, is much prefer Japan Airlines!"
Cons: "The flight was late to board. The crew was polite but not overly friendly. I wish they had an earlier flight so we didn't have a 15 hr delay in Narita but I guess the itinerary is what it is."

Pros: "When I checked in for my flight it was fast, efficient and friendly. Their Manila staff is awesome! I was very impressed and happy with their service. I will be using JAL again."

Pros: "Food, lavatory experience"
Cons: "Small carry and carry on bag"

Pros: "Great service. Great in flight entertainment. Served a meal. Had USB charge port. Spacious even though I was in the last row."
Cons: "Wish they offered a vegetarian meal, however the food was great and I still was satisfied with the parts I could eat."

Pros: "Courteous and helpful crew members and I liked the delicious meal served during our flight."
Cons: "Nothing."

Pros: "The service Japan Airlines gives is always the best service possible.They treat you like they need you and not the other way around.I will fly with them again."

Pros: "The check-in was flawless and gave me accurate information about my luggage being checked all the way through. I had an overnight layover in Tokyo and they handled my luggage the way I expected."

Pros: "That it was comfortable."

Pros: "Good staff service and friendly people. The food was good. The flight was on time."
Cons: "The Pilot communicated to the passengers only one time during this 4 1/2 hour flight. The flight attendants were making the announcements for arrival information and timing. Maybe in this culture the Pilot is above speaking to the passengers."

Pros: "They will not let me board the plane and I checked the airline before.leaving USA to make sure my ticket is valid and it's OK but when I was to return to USA on april10 they inform me my ticket invalid,cost me alot of money and inconvenience ,God bless"
Cons: "They will not let me board the plane and I checked the airline before.leaving USA to make sure my ticket is valid and it's OK but when I was to return to USA on april10 they inform me my ticket invalid,cost me alot of money and inconvenience ,God bless"

Pros: "The crew was very nice and solicitous and helpful. This is my third trip with JAL and I. Happy about it."

Pros: "Seats in cos are comfortable and plenty of leg room compare to US airlines. Food selection is very good as well as the service. Flight Attendants were very friendly and attentive. Will fly JAL again!"

Pros: "Clean and very good service."
Cons: "Food."

Pros: "Nothing"
Cons: "Flight was diverted to another airport and when we finally got to Tokyo, the next flight's gate had closed even though it didn't leave for another two hours. We had to wait in a huge line to get rebooked and it was clear the Japan Airlines employees did not know what they were doing. Put me on a flight next day and couldn't even provide hotels for us (gave us $100 to find our own which was near impossible at that time). I had to sleep in a sleeping bag in the airport overnight by myself."

Cons: "Boarding was actually good. It was checking your luggages in and getting your boarding passes which was POOR. Passengers on International flights going out of the Philippines are advised be at the airport at least 3 hours before scheduled flight. Well, the JAL check-in counter opened at 650AM for the 950AM flight (exactly 3 hours before the scheduled flight), with maybe some 50 people already in line. With most passengers coming far from the airport, it will be very very helpful if the counter, even at least one counter, would open earlier, so that passengers who came in early could check in early and wait comfortably in the departure area."

Cons: "being moved"

Pros: "Big bathroom, bide, wifi, movies, very good coffee, spacious seating areas, the price of airfare!!"
Cons: "Everything!"

Pros: "Always on time!"
Cons: "Everything is perfect."

Pros: "The bathroom is super clean."
Cons: "Maybe you can make some alterations with your meal offerings."

Pros: "Crew very helpful. Seat was very good, food excellent."

Cons: "The rebalance was worst I've ever encountered I was actually scared I prayed many times 4 yo get home safely I was not impressed with my last flight n also why were We delayed coming from manila we turn back many times n I had only 50 mins to catch my flight to Perth if we had landed wen we should hv I'd hv time to buy some gifts I'm.glad that Philippines airlines will fly direct yo manila from Perth come March n I'll use them from now on as it's a few times in the years gone that things has happened to me I forgave ur airline but now i not need to as hv other airline to fly n my darling come here 3 or 4 times each year but will use Philippines airlines URS sincerely Trevor frahm"

Cons: "Rather long wait at business check-in, friendliness there ok, on board service slow with the champagne, old aircraft with old configuration of seats, nothing really bad, but it's not like this that you win an airline of the year award!"

Pros: "Very cramped seats"

Pros: "Great foods and services"
Cons: "The plane needs upgrade business class seats"

Cons: "I think the food in our flight was not that good.."

Cons: "For business class SQ, the crew service was severely sub-par. Seat arrangement same as in bigger 777, so actual space is much shorter and therefore uncomfortable for sleeping and lounging."

Pros: "The crew was terrific. Always smiling and helpful."
Cons: "If you need more space economy is a tight fit. It would be better to upgrade."

Pros: "I like all"
Cons: "Nothing"

Cons: "For better leg room in business class go for the bulkhead seats"

Cons: "Great Airline. Great staff and service. Good food and drink."

Pros: "This was the most comfortable business class mid haul flight I've ever taken."
Cons: "Absolutely nothing went wrong."

Pros: "Nothing."
Cons: "Everything. Singapore Airlines had a great reputation. Imagine my disappointment. It was a horrible flight. The crew was nice enough, but inattentive. The food, if such a term may be applied here, was inedible. Just vile. In flight entertainment was a complete joke. Boarding was awful, but it always is. Seats were extremely uncomfortable. This racket is the ultimate way to rip somebody off of $1000. Horrible."

Pros: "Crew"
Cons: "Delays"

Cons: "Very tight space"

Pros: "loved d bnew 787 dreamliner planes. loved d medium haul biz class seats."
Cons: "everything is excellent frm d check in to d lounge to the plane , crew service , arrivals and lastly baggage handling ."

Pros: "The customer service at the Check-in, the flight attendants, the movies and the meals. More than my expectations! Will definitely use Singapore Air in the future in my travelings! Will recommend it to my circle of friends and relatives! Thank you very much. You are the best airline I've used since 1976!"
Cons: "Nothing."

Pros: "More space then previous flights. Attendants very pleasant and helpful."
Cons: "Ran out of the food choices by the time they reached me. Had to make do with what was left."

Pros: "Wow they did not disappoint flight attendants Overdid themselves with amazing service planes are super clean and entertainment systems are state of the art great job Singapore Airlines can’t wait to fly with you again you definitely earned your #1 ranking"

Pros: "Comfortable seat, variety of entertainment (sceen) , good food options and friendly and courteous service."

Pros: "The flight attendants are very attractive and attentive. They do make an effort to make one’s trip pleasurable."
Cons: "Need to update the planes.."

Pros: "Staff were very attentive and checked in on us regularly to make sure we had everything we needed. Food was great and ammenities kept spotless."

Cons: "Cabin little bit cold"

Pros: "Great service."
Cons: "Disinfectant smell."

Pros: "Ok"
Cons: "Delayed"

Pros: "I dropped my scarf and only realized after I was seated. People were still boarding and I told a young man attendant and he found it and brought it to me. And he was such a gentleman too! Wish I knew his name but it was Frankfurt to JFK 835am flight on April 3rd. Thank you again!"

Pros: "Love the promptness of services, always with a smile!"

Pros: "Frequent serving of drinks, huge selection of latest films on large screen, comfortable ride"

Pros: "easy check in process and the crew was awesome. friendly and attentive to all passengers. great food as well."

Pros: "This time I made the mistake of flying with my kids (4 and 6). The flight or them was last minute (booked less than 8 hours before take off) so there were no pre-planned kids meals etc. The in cabin team were awesome! They made sure they go a choice of meals, that they had things to do, that they were enjoying the flights. This on top of the usual awesome that they have."
Cons: "It's still in Huston. Flying economy isn't the same as flying business but my bank account says I need the cheaper option. Can we please move this flight to DFW instead? :-)"

Pros: "I’ve flown with a lot of airlines in every class. This was an economy class flight and still the food was better than I’ve received in business class on American. The seat was comfortable, the entertainment options varied and extensive and the cabin team were amazing. They clean the bathrooms between uses. Seriously how do other airlines still exist?"
Cons: "No free upgrade? ;-). But that’s unreasonable. I love this airline having not flown with them for 4 years I don’t understand why!"

Pros: "Everyone was cold asking for blankets it was freezing on that plane only major complaint, I love the airlines, the flight attendants are lovely and gracious, they really do try. Such a nice treat after flying United airlines all year!"
Cons: "Too cold"

Pros: "Classy cabin staff"

Pros: "everything are okey"

Pros: "Can't think of. We have been using Singapore Air for years and they were good. However, our recent few flights with them have been disappointing (hence the need for this review) - there's nothing to be happy about."
Cons: "Writing on behalf of my wife. All staff that she met have sour face, perhaps to signal the passengers not to approach them? True enough, the cabin crew did not help her to place her bag in the luggage compartment; the cabin crew did not serve water when requested, and on second attempt, the cabin crew told her to request at the ground. The cabin crews she has encountered clearly expressed their unwillingness to serve with their face and action. Is this the new direction of Singaore Air? The entertainment system requires installation of an app, hence is practically useless since we do not have the app preinstalled in our device."

Pros: "Loved the hot towels, socks & tooth brush set, flight attendants were always really helpful and friendly"
Cons: "Other airlines always offer free upgrades on a not go crowded flights, but had not experienced that from Singapore airline. I've already traveled twice this year with them."

Pros: "Staff managed to change seating due to height. Very accommodating."
Cons: "Entertainment console dated. Sound very crackly. Video images not sharp."

Pros: "Some of the Korean food was tasty The flight wasn't full so we had a spare seat between us, That made economy barely tolerable."
Cons: "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"

Pros: "Overall service, good leg space."
Cons: "We were seated in the same section with four babies."

Cons: "They reschudle my flight beaucase I have anxiety. It's my birthday today. I'm suppose to be in China celebrating me and my grandma's birthday right now. Apparently anxiety is something that Singapore airline are very concerned about me, that needs a doctor note to prove that I'm okey to fly. poor coummcation skill and power play"

Pros: "Crew was very friendly and good service."

Pros: "Sound sleep"
Cons: "N/A"

Pros: "Upgraded to biz class, which was fantastic"

Pros: "Great service and very friendly staff."

Pros: "Crew went out of their way to make sure we had everything we needed. Seats seemed roomier in economy than other airlines. Lots on movie choices."
Cons: "I didn't care much for the meals, but my husband loved them."

Cons: "good"

Pros: "Good service"
Cons: "spicy chicken too spicy!"

Pros: "Excellent service by flight crew. Good selection for entertainment. Flight was enjoyable."

Pros: "Entertainment was great"
Cons: "The food is getting worse"

Pros: "Best economy experience I've ever had. The cabin crew is very attentive, constantly coming around with drinks and water refills. They also had decent light snacks in case you were hungry between meals. I also loved the chairback setup and the entertainment unit. If flying economy, Singapore will be my airline of choice."
Cons: "Food was meh. Above average, but still not amazing."

Cons: "I was not happy with the meal. The taste and appearance are not satisfactory"

Cons: "There was absolutely no wifi even though it was advertised as a flight with wifi. Would not have minded if it was a short flight, however, flying from Asia to North America is always a long flight."

Cons: "Plane was 3+ hours late to depart from San Francisco to San Diego on Christmas Eve. Flight attendants could have been much friendlier. Although it didn't apply to me, I didn't like the manner in which the heavyset female flight attendant asked people to store their items under their seats as we were arriving in San Diego. She was very grumpy. Not polite. No smile. Very bossy.  Her poor attitude was definitely not necessary. Alaska can do a lot better."

Pros: "Super comfortable coz I got the window seat that I requested- restful flight. Able to sleep during flight"
Cons: "Food could be better"

Pros: "Best airlines"
Cons: "Nothing"

Pros: "Ordered a seafood meal and it was excellent."
Cons: "Small movie screens that not all seats can see well. Boarding zones were not announced clearly."

Pros: "Food served were delicious. Great customer service."

Pros: "It was a wonderful trip"
Cons: "People"

Cons: "the boarding was a mess because there are two very close schedules in 12am"

Pros: "Nothing to like about."

Pros: "But the check in was late to open. Flight was scheduled at 11am but check in downstairs don't open y til 845. That's terrible making us wait there where there no seating or waiting area."
Cons: "Not comfortable"

Pros: "it took off a bit late, but arrived early. the flight staff were very accomodating. the in-flight entertainment was very updated and the audio was alright."
Cons: "the guy sitting behind me kept impaling my back with his knee."

Pros: "Staff was very helpful. They went above and beyond."

Cons: "I traveled with EVA in March and October and ate the same snack in both trips."

Pros: "People very friendly and the flights were on time"

Pros: "Everything was wonderful."
Cons: "I can't think of anything I didn't like."

Pros: "Seat is wide enough"
Cons: "Some crews are stress as I could see it in their facial expression"

Cons: "One was too warm"

Pros: "I like everything nice servuce"
Cons: "Nobe"

Pros: "Organized and timely boarding . Agents pleasant and smiling"

Cons: "Please update more new movies and musics"

Cons: "It was too warm on the plane."

Cons: "Small sits."

Cons: "The 6 hours layover"

Pros: "On time"
Cons: "Can't complain"

Pros: "The crew were friendly"
Cons: "The smell from the bathroom."

Pros: "everything"

Pros: "On time. Overall OK"

Cons: "there's not much choices in the tv shows.. there's none like my favorites reruns of Friends and law & order episodes. and more hollywood movies pls evenntho old"

Pros: "Flight landed early. Food was good."

Pros: "I like EVA because they were very kind."

Pros: "All crews are so nice in the plane!!! It's our first time with my family! Definitely I will choose eva airlines for our next trip soon!"
Cons: "Nothing!!!"

Cons: "We nearly dehydrated during the trip. We're EXTREMELY skimpy on drinks. Had to ask 3x before I'd get something"

Pros: "Everything is perfect"
Cons: "Nothing"

Pros: "I was so blown away by how amazing Eva Air is ! Boarding is incredibly organized. There is so much to watch on the tv. They make sure you are properly fed and are always going around with drinks. The crew is very friendly and helpful. The bathroom is stocked with toothbrushes, sleep masks, and even a facial mist for when your skin gets dehydrated. Flights were very smooth and the captain is in constant communication. I was so very excited to fly on the Gudetama jet! I wish I could have taken a pillow!"
Cons: "Their wine pours are a little small but that is literally the only complaint that I have."

Pros: "Everything was great"
Cons: "Hard to sit for 15 hrs"

Pros: "Entertainment"
Cons: "Giveaways for kids we're not the best. Had better ones with other airlines"

Pros: "Nothing"

Pros: "The air stewardess were excellent !!!"

Pros: "It was ok"

Pros: "My flight was smooth and somewhat comfortable. It's my second time flying with EVA from Phils to US and the attendant during check were so polite."
Cons: "They can improve the quality of the food."

Pros: "The food was very good and economy seating was ok for such a long flight. The service and boarding were great."
Cons: "Could use another 1 to 2 extra inches in economy seating for long flights."

Cons: "That's they have to charge for a surfboard that doesn't even weight 10lbs and or isn't even that long."

Pros: "overall. perfect"

Pros: "Everything."

Cons: "I asked for coffee but they gave me tea. another occasion i asked coffee but never received until nxt meal hmmm"

Pros: "Large selection of free movies"

Cons: "Good& sevices"

Pros: "Departed on time and safely"

Pros: "All of your staff were very professional, polite and very accommodating. I would fly would them again."

Pros: "Great crew"
Cons: "N/A"

Pros: "The seat was not super comfortable but the crew was really lovely and so helpful!"
Cons: "More padding on the seat would have been nice"

Cons: "Sitting place too small"

Pros: "Cathay Pacific and crews were really good."
Cons: "I suggest no seating reservation online."

Pros: "They are amazing"

Pros: "nothing"
Cons: "3 hours delay for a flight of 1 h 45 min"

Cons: "2:40 flight delay - terrible food and very limited choice on the entetainment system - a terrible airline"

Pros: "everything"
Cons: "nothing"

Pros: "Efficient, courteous and early arrival"

Pros: "Just fine.."

Pros: "was upgraded to a very comfortable flat bed seat been a very long while a cx flight was on time"
Cons: "food quality and entertainment system choices are poor - flight attendants constantly on the pa for meaningless messages that given in languages"

Pros: "Crew was helpful but 1 crew forgot my dinner drink which was a hot tea drink."
Cons: "Maybe write down who ordered drinks while serving dinner tray.. if there were turbulence the crew can go back to that list then setve it when seat belt sign is off."

Cons: "flight always late as usual"

Cons: "flight delayed as always"

Cons: "flight delayed as usual"

Cons: "flight delayed as always"

Cons: "1h30 delayed as usual"

Cons: "90 minutes delayed"

Cons: "Delayed without notice."

Pros: "Service and plane"
Cons: "None"

Pros: "Somewhat disorganized bec. People lined up even if swat numbers have not been called."
Cons: "People trying to push their way in the line. Color coding of tockets associated with colored line coding may improve situation."

Pros: "Nothing"
Cons: "Too cramped not enough space staff are not friendly will not fly Cathay again"

Cons: "Original itinerary was not followed. Plane from manila to hongkong left late and was transferred to a different flight for hongkong to Auckland .Seats not even together. Was put on 2 lay overs instead of just 1 (hongkong to Aussie then Aussie to Auckland. With no compensation at all. Sorry is not enough."

Pros: "their korean movies"
Cons: "they have worst coordination between airline crew and airport personnel who is in charge with services taking care for the handicap they forgot to board my aunt so i had to help my aunt board then the crew informed me i am not allowed to bring her in the plane and leave the wheelchair in the tube i had to bring her in the plane since my aunt was anxious other people in wheelchair was already brought in and she was left behind"

Pros: "I always flew Cathy ...... since then .....the snack are always noodle and no other alternative ......."
Cons: "may be some bread .... cookies ....... chips ...... and fruit"

Cons: "The seats seemed like they had no padding and it kept stabbing me in the back. Seat belts were so thick and hard i couldn't lean in any direction to get comfortable as it would stab me. My partner and I were also seated separately. Painful flight, disappointed."

Pros: "Cathay is usually a solid airline to fly with. It’s comfortable even in economy and the staff is pleasant and usually efficient."
Cons: "The delayed boarding process and the bottleneck once people were boarding didn’t allow for the flight to depart on time."

Cons: "Punctuality doesn’t seem to be a priority for Cathay Pacific or Cathay dragon"

Cons: "None in particular"

Pros: "The service"
Cons: "Nothing"

Pros: "All"
Cons: "All"

Pros: "The Stewardesses were polite"
Cons: "N/A"

Pros: "Good service"
Cons: "Older plane"

Pros: "Superb crew and excellent service."
Cons: "Nothing!"

Pros: "Clean plane"
Cons: "Seat won't recline"

Pros: "food was awesome. the seats were pretty comfortable. the in-flight crew were always so helpful and smiling. there was quite a collection of movies to choose from which is nice."
Cons: "The ground staff at the departure lounge were most of the time chatting or walking in circles and chatting. Also they were not as organized nor as accomodating than expected. Kinda shows a lesser level of professionalism than the crew in other countries."

Pros: "Service is good."
Cons: "Wash rooms are limited"

Pros: "Chicken rice"
Cons: "Mess in TPE"

Pros: "Flying beats driving"

Pros: "Everything! Very organized!"
Cons: "Nothing!"

Pros: "CREW AND PLANE"
Cons: "NA"

Cons: "I was seated at the last seats and by the time it was my turn to choose from the menu, there was none left but just one option for me. Hope Cathay pacific will add extra food selections to accommodate passengers in the last seats."

Pros: "The crew assisted my wife on boarding the plane."
Cons: "Because of her condition we should get more legroom for her."

Pros: "Great crew. Super friendly."

Pros: "Good service"

Cons: "1-hour delay due to inclement weather"

Cons: "Plane got delayed for an hour, WITHOUT any air conditioning. I forgot what the captain said about the HKG airport not capable of providing air conditioning to the plane. Anyway, I began sweating after 10 mins, and it sucks."

Pros: "Service and courtesy"

Pros: "Flight attendant spoke good Mandarin and was willing to continue to speak it even to someone who didn't look like a Chinese speaker - unlike some Chinese airlines where they launch into English assuming that if you don't look Chinese you can't speak Chinese."
Cons: "A glass of wine or beer would have been lovely."

Cons: "Flight was delayed."

Pros: "Premium economy is awesome. Roomy with great entertainment features. First Class @ premuim economy class."

Pros: "Everything"
Cons: "Nothing"

Pros: "In-flight was confortable."
Cons: "Food options aren't that familiar but ok to the taste anyway. :)"

Pros: "Good service food was okay for a short trip"
Cons: "No comments"

Cons: "This was my first time travelling with China airlines and this trip was our honeymoon so we were really excited for this trip but after flying with China Air, I dont think I will fly with them again. Flight attendants were really rude, Food was ok, There’s no selection of drinks"

Pros: "Comfortable plane and a good price"
Cons: "Long queues for check in at Manila - I should have checked in online. Boarding was chaotic and people were getting stressed - maybe people could line up in seat row order to make the boarding process smoother."

Pros: "The Crew was Awesome"

Cons: "Good news they have a MENU for the people"

Pros: "The Flight was awesome in all aspects, And the Seats were exceptionally comfortable"

Cons: "My luggage was damaged in both directions."

Pros: "Food, crew, handicap assistant, stewardess"
Cons: "No screen/tv"

Pros: "Excellent customer service"
Cons: "15-20min delay to board"

Cons: "Dirty"

Pros: "Friendly airline staff. Ease of obtaining boarding pass at the counter. Clean, modern aircraft. Thanks China Airlines!"
Cons: "As with all airlines, the "the hurry up and wait" processes associated with getting onto the plane are tiring."

Cons: "- The check-in counters opened at least 30 minutes late. The agents arrived late, they seemed to be having a good time and didn't feel the need to explain the reason for the delay nor apologize for it. - On my flight to Manila from Los Angeles, I did not check in any luggage. I had a carry-on and a backpack that fit perfectly well into the overhead bins and underneath the front seat. On my flight from Manila to Los Angeles, I was not allowed to take the same set on board because the total weight exceeded 7 kg. This put me in a bind because the heaviest item I had was my small LCD monitor which was in my backpack. I had to put it into the carry-on with wheels which I had to be checked-in. I would have prepared to carry it in my backpack because it is a fragile item. When I was told to sign a document that absolves the carrier of any liability for the checked-in luggage and I refused, the China Airlines Duty Officer in Manila informed me that unless I sign the document, my luggage will not be loaded on the plane. I felt extremely frustrated by the attitude of the Duty Officer who didn't hesitate to threaten me and insisted that the rule was imposed on them by the TSA in the US. Instead of helping me work out a solution to the difficulty I was facing, he simply walked away with a dismissive attitude."

Pros: "Entertainment was very good. Lots of movie selections."
Cons: "Only serving tea and coffee for breakfast."

Cons: "2 hrs delayed in our first flight and one hour in our connection"

Pros: "Great service and food."
Cons: "30min Delay boarding and 30min delay on take-off."

Pros: "Transfer is excellent."
Cons: "Flight delays"

Pros: "Checking in from Manila was excellent. The staff was nice and accommodating. The food was good. The flight was on time."
Cons: "My ears were painful the whole time probably because it was a small aircraft."

Pros: "Friendliness, courteousness & hospitslity of the entire crew."
Cons: "I did not understsnd the reason for the delay. It did not bother me though."

Pros: "Boarding was organized by zones. Pretty smooth and quick."
Cons: "Having to checkin a carry on that was supposedly bulky when a) many people had backpacks at the same time as a hard case carry-on and b) this was the same carryon my son had on the outbound. Supposedly, FAA is more strict going into the US. The supervisors in the Manila-Taipei (10:45AM Jan 3, CI702) were very petty and inconsistent. The laptop backpack and carryon bag were already weighed and they demanded to re-weigh them."

Pros: "It’s takes s long time checking in due to long lines."
Cons: "Sits are too small and wish better choices for the food they serve."

Pros: "The airline crew was very professional and friendly"
Cons: "The boarding can be confusing as an economy passenger it’s a free for all when they call for your section"

Pros: "Entertainment"
Cons: "Comfort I have long legs..."

Pros: "People were friendly and courteous very attentive"
Cons: "The plane was new and clean very nice"

Pros: "The staff was very efficient. They even helped wrap my broken bag. Thank you for that extra mile!"
Cons: "I was pleased with everything."

Pros: "Everything went fine"
Cons: "None. Business is good!"

Pros: "China air delivers on price and has new aircraft. I love flying China airlines they do a great job with small layover time"

Pros: "Comfortable flight, decent seat size, decent leg space, lots of movie and TV options"
Cons: "Outdated entertainment system on a330, food is lackluster, overhead bins in a330 can be a little hard to reach. Maybe not an issue on newer planes? Tight aisles. Leg space could be a little bit better. Non adjustable headrest (height wise). Poor boarding procedures at manila but that's a given"

Pros: "Crew are courteous and efficient and food was good"
Cons: "Check isn't organized at all"

Pros: "Food and entertainment selection was good."
Cons: "Not too much room in terms of seating. Back pain felt after flight."

Cons: "Plane delayed 7 hours for a maintenance problem and all I got for my wait was a $25 voucher. That is an insult!"

Cons: "Our flight was delayed for 8 hours"

Pros: "Lot of food, good entertainment selections, friendly"
Cons: "Did not appreciate the Delayson the flights, and this is annoying that you are making me type a certain amount of characters for a review"

Cons: "Originating flight in Manila to Taipei to connect to our SFO flight was cancelled late in Manila due to 'technical' issues (waiting in terminal, 4 hours past scheduled departure, which meant missing our connection to SFO), and the ensuing parade through having to stay in Manila overnight (on CA's dime, plus food), then rushed back to the airport the following morning (very short notice), then to have to wait again as CA figured out how to get a previously scheduled flight into the flight plan management systems, and obviously without a proper method to coordinate this sort of thing - ultimately all of this lack of 'control' over their situation, lead to a feeling that China Airlines does not know how to contend with interruptions, or how to make their customers feel informed so that they may be more understanding. In the future - flying Eva - even though this was the first ever event of this type I have had flying China Airlines. Eva provided both meal vouchers and boxes of candy to each and every customer affected while we awaited our flights to our final destinations. CA was silent - and also very absent when we arrived in SFO and went to collect our baggage - again Eva being the party taking action and responsibility to help us get our bags, with 1 of 3 damaged by CA handlers). Bad image CA, bad image."

Pros: "Professional staff"

Pros: "Decent leg room iand comfort seats n coach, unlike US carriers without paying more for it, and selection of movies. Food was decent and service fast and efficient. For a 2 hr flight, Big THumbs Up!"
Cons: "All Good"

Pros: "Very nice short trip."
Cons: "nothing."

Cons: "Everything."

Pros: "Very good service"

Pros: "Lay over too long"

Pros: "Never rebooted entertainment after it shut off until we were ready to land and left it in boarding mode"

Pros: "China Airlines has decent food menu and on-board entertainment. Overall a good flight experience."
Cons: "I just hated the frequent delays."

Pros: "Flew Business and the seats and the service were excellent as expected. The food was OK. Good price for business class."

Pros: "Flight was late, service was poor and flight attendants were not friendly ( spoke to me in Chinese and not English), didn't receive any privileges as a Silver Medallion Skymilet on all flights and SkyMiles were not given."
Cons: "Worst Skymiler Partner . Poor customer service and inflight service."

Pros: "Plane was clean and staff were accommodating."

Pros: "Entertainment"
Cons: "Food"

Pros: "Everything"

Pros: "China Airlines was very understanding with my carry-on situation as I had important medical equipment to hand carry."