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Except for the uncleaned tray, and the delay in serving food for our section (which may have been due to the location of our row) everything else was good. The crew were very professional and responded to our requests promptly throughout the flight. We as a family were not disappointed by Emirates.

Flight left on time. Bags came quickly. Crew was nice. But internet never worked and the food was awful.

More leg room or a bed hahaha but in all was one of the best flys I been on

We waited over an hour to check our bags in and get boarding passes. We arrived 2 and 1/2 hours before the flight, and it was still very slow. That crew was very friendly and very helpful

It was economy plus. That is all. I literally felt like traveling in economy class with a little extra leg room. Poor food. V restricted options. Worst of all POOR CREW ATTITUDE.

Absolutely horrible all around especially for such a long 13-14 hour flight - terrible food - ancient entertainment - legroom worse than a short air Asia flight - not enough toilets

Nice selection of movies and TV shows. Plane was generally nice, not the newest but nice nonetheless. However, Emirates should have cancelled the flight, as hardly any flights flew out of Dubai at the time. Flight delays and cancellation was poorly communicated and passengers were left guessing and to their own devices on what to do. Connection desks were staffed too thinly, there was one desk with more than a hundred clients and just one poor lady. When I had my flights rebooked, I was told meal vouchers can be scanned using my boarding pass, nope. Was told to comeback for my hotel voucher, none. Had to book my hotel voucher the usual way through Dubai Connect despite having been told twice to comeback to the counters twice.

I was traveling business purposes and I only had one carry on and a personal computer back pack . My carry on was 8.5 kg little more than allowable. At jfk airport check in they did not let me carry it . I was little disappointed.

Lovely experience. I feel like travelling in Emirates.. The flights are always superb.Vegan food served was really good..

Over all good service but from Dubai to Delhi horrible service. Not happy

The flight (boarding) was delayed by 40-50 minutes and there was very crowed. They need to improve on the timeliness & boarding process. (They asked passenger to board in groups, but the 2nd group was standing there waiting for 20 minutes!). However, services from the crew was very good, also the food was good as well. I also found the legroom was quite comfortable.

Need to improve on punctuality. My flight was delayed by 1 hour.

Except that our flight was cancelled, by mail, and later moved to 12 hours prior, then the experience was good. In Bangkok we were offered a hotel, it was fine, but would have been nice to know in advance😉

They used Thai Smile plane, which is a smaller model and used to service only domestic flights; hence, the plane is small and quite compact. No entertainment on the flight. While boarding was delayed, it was done in a quick manner.

Service on board was excellent. Flight attendant was very helpful. I wish the website is more functional. I can't even choose seats online and had to call the customer service. During check-in at the counter in CGK, I saw a printed page about paying for the bulkhead and exit row seats, so I asked the staff at the check-in counter. I was told that the flight is full and there isn't any seats available for paid upgrade. When I boarded the plane, I saw so many bulkhead and exit row seats empty and asked the flight attendant. He allowed me to purchase the upgrades on board. It would have been nice if I could purchase the upgrades ahead of time, eg. During online check-in or bag drop at the airport. The economy seats in the A350-900 are arranged in 3-3-3 configuration. Seat width is a bit tight for me.

Extra seat belt across the chest 10 minutes before taking off and 15 minutes before landing seemed excessively safe.

Check in was a disaster. 90 minutes and only 2 economy check in desks open. Had to rush to catch the flight.

After going back and forth with the airline, they never reimbursed the airline tickets. Went around asking multiple people how to get reimbursed and kept getting put back, not satisfied with their customer service.

Efficient like all the other flights with them. An outstanding budget airline!

Excellent service. departed on time, and arrived ahead of schedule. The whole restrictions around no food/drink is a bit weird even with Covid. Also, no mobiles and iPad use during takeoff and landing is very 2006!

Boarding is delayed! We are inside the plane without AC for a long time. No TV monitor.

It never happened. Me flight from Doha to São Paulo was lated and the time of waiting for the luggage arrives when we arrived in São Paulo was about 1 hour and half. So it took a lot of time just waiting the luggage of flight that was already late, consequently we lost the flight to Recife with Latam Airlines and had to go to the Qatar office to arrange another flight to us to Recife, that one with Azul Airlines. It was more 4 hours waiting to this other flight to knows that this other flight was delayed too, total of 5 hours more at the airport to waiting to go home :/

Not sure how we end up with American Airlines instead of Qatar Airways. From Philadelphia to Qatar they boarded us then they asked us to unload. After 30 minutes later they board us again. The inside the plane it was burning hot and we were sweating like crazy. Crew members are absolute rude. The way they served the passengers were horrible. One of the crew members hit my knee with food cart and kept going. I was holding an ice pack for almost 2 hours. I am still with the pain.

It was ok, not much more can be said, as long as airlines/aircraft manufacturers insist on cramming in as many seats as possible....best of a bad situations, seats are simply too uncomfortable to sit in for more than a few hours. Lack of flexible headrests not a help on long overnight flights either.

I liked the overall service and comfort. The only annoying thing was paying for excess baggage at the airport. They have limited options and they don't take all cards.

Excellent will be flying again in May with Qatar. to Botswana.

In spite of placing requests for vegetarian food, I didn’t get it because they ran out of stock. According to crew, only fixed number of vegetarian orders will be carried. Typically, they should have checked and served those who had specifically requested. I was one of those to get the food last.

Flight could have been better. Sandwiches provided in the meal were inedible. Service was pathetic

Staff was helpful. Flight was on time. Overall excellent experience. Thank you will fly again.

food in Qatar was terrible. I had ordered asian vegetarian meal but the food lacked any flavor. Choices of entertainment was also very limited. emirates is way better in terms of food and entertainment.

Crew were decent. For 14+ hour flight, the leg room was cramping, the food is terrible, no flavor, no taste. I wouldn't fly this airline again just dreading about their bland, flavorless food offerings. It was cheap flight, arrived early in jfk but waited > hour to get to the gate. Not sure if that was flight crew's fault or airport fault. But it made me not to fly this airline again

Everything went excellent! I worried a little about my luggage, cause i had a long stop at Qatar Airport (DOHA) on my way back, but everything went perfect!!! Great Airline, great pilots, the crew is amazing!!!! Respect for the people doing amazing things who nobody sees!!! I am from the Netherlands... Our stupid airport could learn a lot of Philippines Airlines.

They asked me to go down to economy when i booked for comfort class

amazing service for a 4hr flight, great selection of movies and music, blanket options, good toilets

The staff seemed nice. The plane is small and being tall you can experience discomfort

Flight stewards were sometimes short when passengers made requests at the same time. The requests were simple but a smile & a remark of "I'll get to you soon" instead of a curt & passing "Wait a minute." Flying is not cheap & good manners should be a given when taking care of people cramped in seats for longer than ten hours. The food tasted great but doesn't look appetizing. The mid-meal break food or merienda were great in the last two flights I was on.

It was amazing with great service. But the seating could have been better if there was ample arm rest areas

Flight attendants did very well, they were all friendly and very helpful .

Everything is ok except the manner of transporting the people that includes me on a wheelchair. That was my first time cuz I was suffering from “sciatica “ and couldn’t walk well. Upon arrival at LAX it took me almost 3 hrs to get out of the airport bcuz of these wheelchairs procedures. If only I can manage to walk I should have done so OMG. Other than that so far everything is ok. THANK YOU.

The check in staff were fantastic. So so helpful and nice.