|Top route||Zurich to Stockholm Arlanda|
The security and boarding process at the airport was chaotic and took a full 1.5 hrs to get to the gate but the boarding to the plane was fine. Unsure if I was dropped off at the wrong spot, but I had to do security then a huge line for passport control - take train to my gates zone (didn’t know!) - passport control again before being at the gate. The in flight entertainment was limited and could have had more choices Crew was very polite and nice. The food and drinks came at a good schedule.
Who thought it was a good idea to to charge passengers for food and even basic drinks (coffee!) on the flight? Never expected that from Swiss
The Logan Swiss staff was most helpful! Excellent service. However, I have been traveling for many years with Swiss across the ocean, and I had never seen such a small plane, Airbus 330, making the crossing. Crowded and uncomfortable. They must be trying to save on fuel!
The seats are pretty uncomfortable, the crew civil, and the food acceptable - it was a basic economy so what do you expect?? Probably won’t buy it again.
Crew were not helpful to the point of being rude. Too many delays and issues for such a short flight. Swiss Air is good in Europe but not in the Caribbean.
Just too many issues in Puerto Plata and Montego Bay. It was too many delays and took way longer than normal. Not happy at all with the experience after a long day of flying.
Flight and crew were great. Food was good and great recline for coach. Disappointed I had paid extra for window seat and seat next to it in center and found upon boarding that my seats were moved to center only seats with no window. If we hadn’t paid extra, it wouldn’t be an issue. Was told because of change in aircraft yet it was the same aircraft as when it was originally booked months ago. Crew tried to accommodate but unfortunately on full flight it was not possible.
On time, stuff was professional and polite, good food. Thank you
Not good connection
It was an excellent service.
Loved the service, crew was very accommodating and attentive,food was amazing
First time traveling after COVID- Swiss air exceeded my expectations. What a wonderful experience. Looking forward to flying Swiss air very soon. Gilda Osorio
Missed flights due to inadequate scheduling and time between flight, late flight departures and arrivals.
Screeming misbehaved children running and screaming the entire flight, inconsiderate passengers, all ignored by the crew, late departures late arrivals, missed flights due to unreasonably close scheduling of time between flights, uninspiring food, crowded spaces.
I was Disappointed
Worst airline I have ever took! Seat was broken, And they would not give us two other seats. The plane was filthy. Full flight. Food was horrible, vegetarian was rice with curry. I will never fly Swiss again! Also, our flight was delayed but not airline fault, staffing issues at airports. We had to stay 50 Minutes extra in air and on tarmac waiting to land and unload. Parents also let their demonic children run wild and misbehave on flights. It was a nightmare!
Boarding crew was clearly selective of who they would like to weigh the carry-on of. When I say selective, I mean, me. They haven’t continued weighing other people’s bags, even when their bags looked heavier than mine. Their bias was showing. (And that’s to a frequent flyer with status)
This flight was cay Nobody sent any email to me about this
I don’t like this lines because my flight from Zurich to wasaw was canceled and I spend 8 h in Zurich airpot for nothing
It was more the fault of Amsterdam Airport Schiphol, and the entire experience was a circus.
Both planes were uncomfortably warm
Always enjoyable travel with Swiss!
Thankfully the flight was short, but the crew was not very receptive and kind. They were s little ubrupt.
Not very helpful and courteous crew at the gate when they printed the ticket with assigned seat that I did not have yet. After waiting in line for a few minutes, they asked me to go back to them for help in a couple of minutes. Very confused! Extremely uncomfortable for such a long flight. Food was good, and the staff was very helpful and kind, but the TVs on the very last row on the left did not work at all the entire flight. Very disappointed.
The crew and food were great - the ground crew in Zurich was extremely slow in helping guests.
……our flight from Rome to Zurich left 90 minutes late and we missed our flight to Newark
- When serving drinks, the hostess was unaware that her filled bottle of Coke was open. If it weren't for my wife, the Coke bottle would have tipped over and slip all over me. - When clearing the drink glasses, the air host, while trying to throw away someone else's glass - spilt the un-drunk liquid (hopefully water) all over my sleeve! My sleeve was completely drenched! And he did not realize he had done this! I had to get his attention and tell him he had drenched my sleeve! He got me some paper towels to wipe myself and apologized by saying he lost his bearings or something like that! His apology sounded more like “im sorry it happened; but it happened… Quite disappointed
Lousy seats No entertainment
Food tastiness was not good. The second meal had a bad a pizza or kiech like thing but was very bad smell that we couldn't eat.
Flight was fine but the air flow was insufficient. After landing, we waited an hour for a gate to open up with no air conditioning and a burning smell in the cabin.
On board SWISS flights, cabin baggage should not exceed 55x40x23cm. If your hand luggage is bigger, the SWISS assistance team will most likely ask you to pay extra for checked luggage.
SWISS offers direct flights to 126 cities in 52 different countries. Stockholm, Geneva, and Berlin are the most popular cities covered by SWISS.
SWISS concentrates most of its flight operations in Zurich.
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