|Top route||Zurich to Berlin Brandenburg|
Clean plane, professional crew, good food, comfortable seat,
Swiss is always top level thanks you from Serbia 🇷🇸 and Greece 🇬🇷… see you soon 🔜 again…&
The flight crew directed me to the wrong aisle during the boarding process. Reaching my seat while pulling my luggage around was a hassle for me, as well as for the other passengers. One of the crew members almost refused to let me bring my carry-on onboard because they thought it wouldn’t fit in the overhead cabins. I use this bag for all my travels, and when it came to storing it above my seat, it fit. 2 other luggages fit alongside it without issue. That person made unnecessary hassle for me and left me feeling uncomfortable at the possibility of having to pay extra fees because of their incorrect and unneeded opinion. The entertainment was extremely limited with about 10 movies available, as well as 7 shows. This was a 15 hour flight, so it would have been nice to have more options.
Passengers were very unruly, getting up out if their seats and rummaging in overhead bins nearly the minute the plane took off and the cabin crew just ignored it. Also the deplaning was similarly disorganized with people shoving their way through to get off faster. Very unpleasant experience.
Delays throughout, lost baggage for all six people in our party. We were told the next day that our baggage was not the responsibility of Swissair and that they could not track it and that only Florence Airport could help us. Florence has no one available to speak with for most of the day. Stranded in paradise without clothes isn’t a great feeling.
A service that reflects swiss excellence, which isn't this.
There was very little room in the seats for economy class. When the passenger in front of you reclined their seat back it was in your face.
Very cramped space. Not enough toilets. Entertainment options were good. Food was good. Service was fast.
The food was really good for a flight; the crew were genuinely engaged and service oriented.
The food wasn't good. Just don't bother!
Great travel experience On time Excellent crew Good food Good movies selection Smooth flight
No leg room
No leg room
The space between chairs in economy class is so tight
Snack b4 landing.
Friendly staff inflight, flight delayed.
If you can put on new planes on this route.
You have set and are maintaining excellent standards; keep it up!!!
Delayed flight. Missed connections. Rerouted. Had to go through security multiple times. Arrived 4-5 hrs later than expected.
It was excellent. Great airline. Very attentive staff. Seats are a little tight, but it is the world we live in now. Unless you get lucky and get the bulk head seats or are wealthy enough for first class it is cramped. Overall an excellent experience.
When leaving Florence we arrived at the airport 2 1/2 hours before our flight. There were 100's of people waiting to check in for several different international flights and only 2 people working at the check in counter issuing tickets and checking bags. Many people were missing their flights and trying to figure out how to get home. We waited over 3 hours on the lines along with most of the other people on our flight. There were several altercations between travelers and ticketing agents. I am not sure if they held the flight or if we put on a later flight running through the airport to board. There were no other people in the airport at security or shops or anywhere just the crazy international flights area. When we arrived in Switzerland for our connection we were very late and again running through the airport to barely make our connection. When we did arrive in Newark our luggage did not. Also I had ordered a gluten free meal when I booked the flight and they did not have my request so I was unable to eat on the plane. If you are asking about allergy meals they should be available or I would have brought my own food on the plane. On a positive note, the blankets and pillow were a nice comfort for the long flight. They also checked our carryon for free so on our sprint through the airports we weren't dragging bags with us too.
Enjoy food could be better plus again some wipes to clean hands before meals
A little more comfy plus no personal items given like hand wipes before food and drinks
Baggage charge is nothing short of obscene, especially w/ lack of service provided
I miss the old swiss air this new airline is not the greatest.I am swiss travel back and forth between the us and Switzerland ten times a year and I really think swiss is the bare bones of airlines thank you
Not enough food - Very bad for a long haul. The crew put 10 sandwiches on a plate for people to grab between “meals” they went in 5 seconds. people were scrambling to be able to grab one. This happened twice (20 in total for maybe 150 passengers). People were starving! Seats are way to small even for me 5 foot 7 and 140 pounds. Entertainment was good. If you ask people to pay to check in your luggage then we travel with smaller luggage we can carry in the plane but then DON’T ask us to check them in for free. It’s ridiculous! it was on time which make it a good flight, if it wasn’t, it would have been a very bad flight.
I am a big guy and seated to another big guy, the experience was uncomfortable . The crew provided excellent service
I was seated near a big gentleman and being a big guy it was quite uncomfortable during the entire trip. The service was excellent by the crew
On board SWISS flights, cabin baggage should not exceed 55x40x23cm. If your hand luggage is bigger, the SWISS assistance team will most likely ask you to pay extra for checked luggage.
SWISS offers direct flights to 122 cities in 52 different countries. Berlin, Zurich, and Geneva are the most popular cities covered by SWISS.
SWISS concentrates most of its flight operations in Zurich.
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