Traveler reviews
Overall rating
7.4
Good
Based on 3,146 reviews
Boarding
7.6
Comfort
7.1
Crew
8.3
Entertainment
7.1
Food
7.4
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Economy
SWISS information
| IATA Code | LX |
|---|---|
| Routes | 298 |
| Top route | Zurich to London Heathrow |
| Airports served | 124 |
| Top airport | Zurich |
SWISS traveller reviews
Pros
"The crew was very nice"
(in 474 reviews)
"Food was good and plentiful"
(in 288 reviews)
"The service and food were good"
(in 247 reviews)
Cons
"Not enough of leg room"
(in 50 reviews)
"Entertainment system didn't work."
(in 47 reviews)
"Got an upgrade to business class."
(in 32 reviews)
Recent reviews
Traveler rating
1578
658
382
253
15
Find reviews that mention:
flight attendants
great flight
crew was great
food was good
seats too small
great service
economy class
person in front
leg room
entertainment system
business class
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10.0
I upgraded my seat to business class for $800 and then at checking at the gate charged an extra $200 for my luggage. Saw this happening to other passengers as well. Being charged extra too. I think business class should include the luggage. Another way the Swiss has their hand in your pocket. I was unhappy. Can’t leave my clothes behind!
review from
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10.0
It was an excellent flight!
review from
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10.0
Would be nice if the only choice for vegetarians wasn't pasta!
review from
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8.0
Only one improvement needed. The boarding process was chaotic. After pre-boarding was completed, the entire remaining number of passengers (lots of them, big aircraft) were allowed to board without separating into logical groups or by row numbers. Slowed things down with crowded aisles, people trying to get by people trying to stow overhead luggage, getting situated, etc. Never had this happen in recent history on any other airline.
review from
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10.0
Clean cabin and lavatories. Crew friendly, attentive and helpful.
review from
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8.0
Great service, nice crew, 777300 is a great plane. They offer a nice Swiss chocolate at the end of the flight. This trip was very good - except for the check in process in Miami for my outbound flight
review from
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8.0
Overall it was all good and Swiss Air is a great company —however check in time in MIami was 1 hour and 45 minutes. This was very frustrating
review from
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8.0
None
review from
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10.0
Very pleasant crew. Clean, food choices were good
review from
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2.0
Customer service was lacking when we missed our connection
review from
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2.0
Missed our connection and offered little to no help. Never again.
review from
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8.0
Check-in line was slow. Would have been helpful to have more agents. Everyone was very kind and helpful and the flight was short and easy.
review from
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10.0
Entertaining options could be expanded but I wouldn’t trade for anything else. Excellent experience all around.
review from
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10.0
They were doing some sort of passport control and only had 1 person for all of economy. It took forever and seemed unnecessary since we all had our documents checked when we were at the check in counter.
review from
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8.0
Swiss air was really easy to fly- except for having to pay for extra baggage at the Lufthansa counter.
review from
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10.0
First time traveling with Swiss abroad…. They set the standard so high, I will certainly book them again next time! A+ hospitality across the board…. So impressed with their professionalism and customer service. Highly, highly recommend! Jill Bolger
review from
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10.0
it was a short fligt, otherwise I could suggest entertainment for the flight or wifi connection. thanks a lot for caring
review from
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10.0
it was a short flight but punctual, comfortable, enjoyable. thanks for asking.
review from
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10.0
Chris, my attendant was the nicest I’ve ever had. I’d fly Swiss just for him
review from
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10.0
Staff were lovely. Plane was clean and comfortable. Nice clean blankets snd pillows.
review from
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10.0
Staff were lovely.
review from
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5.9
Slow service, difficult internet.
review from
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10.0
Better choice of movies. Way to old . And not enough of a selection.
review from
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10.0
Perfect….!!!
review from
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3.9
The airplane was very small The seats were very uncomfortable Without capability to move back No USB ports The food was bad
review from
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7.9
Crew could have been more friendly…little-to no smiles…seemed like all business and get the flight over with. Baggage service at Lisbon airport was terrible, between waiting for a discharge belt # to be assigned, waiting for luggage to be loaded onto conveyor belt. All in all waited over an hour for our one suitcase….
review from
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10.0
Great flight
review from
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10.0
We had a 14 hour flight and the attendants worked very hard to keep us satisfied. I would definitely fly Swiss again
review from
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7.9
Food was good entertainment was mediocre flight was delayed about 1.5h
review from
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7.9
Better entertainment options and faster boarding.
review from
SWISS FAQs
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Flight status
SWISS route map
Top airports served by SWISS
- Zurich Airport (ZRH)
- Geneva Geneve-Cointrin Airport (GVA)
- London Heathrow Airport (LHR)
- Berlin Brandenburg Airport (BER)
- Frankfurt am Main Airport (FRA)
- Nice Côte d'Azur Airport (NCE)
- Hamburg Airport (HAM)
- Amsterdam Schiphol Airport (AMS)
- Paris Charles de Gaulle Airport (CDG)
- Barcelona-El Prat Airport (BCN)
- Athens Eleftherios V. Airport (ATH)
- Brussels Bruxelles-National Airport (BRU)
- Palma de Mallorca Son Sant Joan Airport (PMI)
- New York John F Kennedy Intl Airport (JFK)
- Kastrup Copenhagen Airport (CPH)
SWISS contact information
- LX IATA Code
- +63 2 626 3760 Call
- swiss.com Visit
SWISS Cancellation Policy
As the situation changes with coronavirus (COVID-19), SWISS will continually update its policies accordingly. Please contact SWISS directly for the latest information about cancellation fees. You can find the most up-to-date information on SWISS policies here: SWISS Travel Advisories & Policies
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.