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American Airlines Business Class does not meet the standard it should when compared with Japan Airlines, Qatar Airways, or Air France. The flight attendants often appear disengaged and fatigued, with forced smiles, noticeable attitude, and occasional rudeness. Food options are subpar, the overall ambiance feels cheap and outdated, and the cabin design reflects a past era rather than current premium expectations. Lastly, the aircraft itself felt old and uncomfortable. Overall, the experience is not competitive with what peer airlines are offering today.

This was serviced by American Airlines. Not as great as Japan Airlines. The LAX domestic airport is not a great airport. We needed to take a shuttle to go to the gate. Mind you, this is just a connection, but we had to go to security again, which is a hassle after a very long flight from Japan. It makes sense, for our checked baggage to be picked up and moved to the other carousel for our final destination, but for us doing the security all over again, pointless. We had our boarding passes already when we were still in Japan, yet we had to start from zero again when we arrived LAX. There should at least be a different line for connecting passengers without going out like it’s our final destination. Next time, I will try to book our flights from any foreign countries non stop to my destination.

I really love their services! From checking-in to deplaning, superb! Highly recommended!

The flights were on time and the cabin crew were very nice. The only downside was that the food was not good

I like the intention and service of the flight crew. Japanese values were observed and appreciated as a customer.

Our flight was delayed by one hour. Luckily, we were still able to make our connection. This flight is really an Alaska Airlines flight and not the same excellent service and comfort as Japan Airlines.

Very comfortab flight. The flight crew and service was terrific. The food was average at best.

First time flying. Very comfortable, plenty of leg room in economy. The food was good, as well as the snacks. Quick flight back from Kansai to HNL.

Excellent service, excellent food and beverage options, plenty of legroom

I wouldn’t know, I tried to contact you days before to reschedule my flight back to Okinawa but you left me on hold for 2 hours. I tried calling multiple times and not once did you pick up. I had to spend 2000 dollars on a one way ticket back to Okinawa because I couldn’t get ahold of you guys to change my flight.

Very old flight - time to retire it for newer airplanes

2+ hours delayed Outlet in row 12 did not work Tv monitors did not work Lights kept off the entire flight for at 5pm-7pm flight

No real complaints. The in flight food was much better than I expected. The in flight entertainment was excellent.

From pre boarding to flight attendant, crew and baggage handler, excellent. Didn’t lost my luggage like West jet.

Very disappointing given gate agent behavior. Filed a formal complaint with United.

Do not like the size of the overhead bin. I think staff should monitor the size of suitcases that are being carried on by passengers to ensure they meet the size requirement.

Crew was great (professional, attentive, prompt). Snacks for 4 hrs flight is deplorable.

Flight delayed. WiFi connectivity very poor if not existant. Last minute arrival forced me to run to catch my connection.

Both of my flights arrived early and check in process was smooth

Terrible. No customer service, no food, no drinks on a 6 hour premier economy booking.