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Limited food options. I dont like chicken or even fish but that’s the only option. Sad to say not impress

Clean modern comfortable. Food could have been better, I only ate breakfast I wish they wouldn’t wake sleeping passengers who would rather sleep through dinner. No tea or coffee for breakfast

It was okay. I feel that Singapore Airlines isn't as good as it used to be but it's still not bad

The flight crew was phenominal! We couldn't have asked for any better. They were experienced professionals.

We were not given option for meals since they ran out of the other option but good thing the remaining options tasted great.

Awesome! Was impressed with the hospitality and the thoughtful services. The cabin attendants were superb.

I requested an aisle seat and got a middle seat The flight gate was changed and the flight was delayed

It was a great flight Food was great Crew was spectacular

They made me check my carry on even though there was room We un boarded in a strange way but overall it was good

In general good, but the machine seems to be long in operation and some functions were restricted as e. g. Adjusting of seats.

OK they lost my hold luggage but notified me straight away. My main complaint, after losing my suitcase, I was told my cabin bag had to go into the hold because of it’s size. I, obviously, didn’t want this to happen bearing in mind what happened to my suitcase and when I voiced my concerns I didn’t get an explanation I was just told it would be taken from me on entering the aircraft. Looking around I was surprised to see many passengers not only with larger bags than mine but sometimes two or three bags,taking them onto the aircraft. In the end, nobody bothered taking my bag off me so I just walked on with it. The whole procedure was disjointed, poorly explained and not terribly efficient.

The trip was great until my luggage was lost on transfer from United to Swiss. It took Swiss 3 days to get my luggage to me though it was located almost immediately.

Drinking water could be in more sustainable packaging than plastic bottles

Food used to be better and comfort was not attainable after 5 hours everything starts hurting.

Absolutely amazing! Best airline i have flown with, huge difference to United!

I took this flight to be able to fly with Swiss instead of Air Canada from Geneva.. The AC planes have a better outfit in Business class than Swiss, but the service aboard Swiss is really best, first-class, as is the food and beverages. Though using the same plane model (A330-300), the interior setup of the cabin starts to show its age, but IMO the planes are better serviced by Swiss than AC. I had in my recent trips with AC way too many technical problems that led to delays or even complete cancellation of my flight.. Their fleet is aging (average 20+ years) and the maintenance has taken a toll compared to years ago. Cutting costs in every corner has to be paid sometime by someone, and it's the travelers at the end that pays for it. Unfortunately for me, flying directly to Zurich puts a much longer after-fly trip on me than Geneva.. so I might go back to direct flight YUL-GVA, even if I don't like flying with AC.

The plane was good - on time! But can the stewardesses smile or actually be nice - not to bark the commands

overall the flight was good and we were happy they waited for us. However, our luggage didn t make it and this caused us a lot of problems.

Our connecting flight to the US only had around a 25 minute layover! And our flight from Seville to Zürich was delayed! Had our flight from Zürich to Washington DC not been delayed we would have missed our flight to the US. We didn’t even know it was delayed until sprinting from the A terminal to the E terminal. Our flight from Seville landed in Seville 10 minutes after our the door was supposed to close for our flight from Zürich to the US. Not cool! Several other Swiss air passengers were in the same position as us, which I could tell bc we were all running for our lives in your airport. We booked a flight from Seville to Washington DC and the time between connecting flights was not enough and that’s not an acceptable position to put a traveler in. Especially one who spent over $1000 on their tickets.

There were multiple delays and the food was poor. Better food.

Boarding is delayed! We are inside the plane without AC for a long time. No TV monitor.

It was ok, not much more can be said, as long as airlines/aircraft manufacturers insist on cramming in as many seats as possible....best of a bad situations, seats are simply too uncomfortable to sit in for more than a few hours. Lack of flexible headrests not a help on long overnight flights either.

I had to stay in the airport 15 even with a hotel reservation..i was refused to inter to qatar cuz the hotel was outside the airport. They could have offered a solution. It was really exhausting for me and my family.

Fantastic, the 787-9 is a very beautifully designed plane and it was a pleasure to fly in the Qsuite. The suite did feel slightly smaller than the 777 variant, and the suite door also felt smaller, as I felt more exposed as passengers and crew walked past. Food was too notch, and the service was fantastic. I wish they’d enforce boarding zones more effectively, but otherwise they did really well.

I liked the overall service and comfort. The only annoying thing was paying for excess baggage at the airport. They have limited options and they don't take all cards.

Luggage handling was very very bad. Damaged my new Calvin Klein bag and delayed another. Still did not get it since 2 days. Worst airlines and service.

Lovely aircraft and I flight entertainment. Good leg room. Full flight crew struggled a bit

Each and every requirement was nicely provided by all staff no very be happy

Qatar screwed up by delaying our onward journey for refueling, which resulted in missing our connecting flight to India. the airport qater staff at Doha, herded us like cattle in a very incohesive and uncoordinated way. We were then given 2 options: either catch our original flight the Next day ( After 24.hrs) or catch 2 flights instead , to goto our destination in India. All this, for paying a premium for Qatar.

This flight was packed and undercrewd! Service cart cam by twice on a 14 hour flight

The cabin crew were kind, helpful, and polite. However, my flight from Abu Dhabi to Frankfurt was delayed, causing me to miss my connecting flight. As a result, my journey was significantly extended, leading to a much longer travel time than originally scheduled.

I didn’t have a flight because it was a fraud and you allow it. Illl never use Kayak again!!!

I paid 44 $ for seat upgrade (22D) and my seat was stack in high position for all the 6 hours of flight. I don't recommend the upgrade. I am looking to get my upgrade payment back

excellent, staff and boarding were all seamless and no issues, thank you!

I am a larger than average person and in my opinion i don't think it's fair to allocate a window seat to anyone who is my size or larger, i was seated between 2 large passengers on a full aircraft. The guy in the window seat also occupied a portion of the middle seat (my seat) which made my experience of flying with etihad very cramped and uncomfortable, i was flying from Abu Dhabi to Bangkok. Had this been a airbus 380 it would have been better as the seats are larger but unfortunately it wasn't so i had to endure the 6+hrs unable to get any rest

I did not have a good experience in both flights of Etihad. First of all, when I was booking the flight, there were two options. The first option was a cheaper flight with longer layover (9 hrs), or a more expensive flight with shorter layover (2 hrs). I booked the expensive flight with shorter layover because I wanted a more comfortable trip. A few days before the trip, Etihad informed me that the departure time of my first flight will change 7 hours earlier, leading to an 9 hour layover, without giving me another option nor reimbursing me for the extra cost. They didn’t even send me an apologetic email for this change. Regarding the flight experience, I would rate it as mediocre. This is mostly because the pilots of both flights did their best to give us the worst approach to airports that I have ever experienced. In the case of the first flight they had to aboard the landing and took off again right before touching the landing strip. The captain said that it was due to wind conditions but the second time the pilot followed the same direction as the first time to land the plane.

1st time with. Etihad Airways and it was amazing from check in to crew. Great flight.

Ripped off and broken seats in Business class. Seats stink and need to request the staff for additional bedsheets. Crew if very friendly though

The food is good, but i am nit used to those foods so I can’t really be more detailed.

It feels like the seat did not have any cushion just plywood. The seats are so compact that I could not even move at all and I am slim. Just imagine someone else. Singapore Air and Emirates are far far better than this. Do not even travel for free. For a 12 hour flight sitting on a plywood is horrible experience and on top of that the person at checking counter at NY was worst and rude. Plus they charge arms and leg for everything. I think they would also start charging for belts and oxygen also soon. First and last time flying with Ethiad.

We particularly liked the cabin crew who assisted us in understanding how to use some novel features of the seats at the front of the premium economy cabin. The flight attendants were uniformly friendly and helpful. My only complaint, which I didn't include above, is that for the additional cost of premium economy, the seats and amenities weren't that different from regular economy to justify a roughly $5,000 price difference. We still had three row seats and no out the window view whatever. I have already mentioned in a previous review the disaster of Lufthansa not recognizing the inevitable delays in transfer flights due ti new EU regulations for non-EU travelers. We missed flights, lost luggage and spent the first three days of our vacation in Bologna taking cab trips to the airport to see if our luggage had arrived, which it finally did. On a more positive note, the United employee who was assisting passengers at Gate 18 in Washington DC, boarding for Boston, went out of his way to help us book another flight when we missed our first one to SFO due to the transfer delays caused by US Customs. He appeared of middle eastern descent, was extremely kind and helpful when we were stuck without any flight--he got us one shortly afterwards.

The young woman lufthansa agent at the gate was friendly, kind , helpful and professional. Answered my question respectfully and extremely helpful. She also spoke excellent english. I would rate her a ten for outstanding on a scale from 0 -10. Excellent customer service.

Positive: boarding very smooth, crew efficient, overhead baggage compartments roomy, flight arrived earlier than scheduled. The main negative feature is the size of the economy seats. In particular, the distance between rows is quite short. If one is overweight, it becomes difficult to lower the tray table

I was not expecting to deplane on the tarmac. A shuttle took us to the airport. All communications were in English and German. Staff was very nice.

Did not happen. Cancelled and rebooked on flight to Frankfurt and then to Berlin. Lost luggage at Frankfurt change.

Waited on tarmac 30 min before take off everything else was fine

Must deplane and take bus in Frankfurt. A big hassle.

We were upgraded to Premium Economy which was great, lots of space, great food, great seats, somewhat more attentive service.

Staff on board was cheerful. Airport staff was Ok, but the plane was late and the boarding by zones makes it very stressful because I was in the last zone and therefore wasn’t sure I could get my bag onto the overhead rack. Plane was FILTHY.

Multiple cancelled flights ended up cancelling the whole itinerary. Went on my own and booked directly the day of flight and am demanding full refund.