Daily cleaning, installation of cabin HEPA filters on flights to Bali
Visitors from Philippines must present a negative RT-PCR (NAAT) test taken 72 hours before departing to Bali.
e-HAC Health Declaration Form
Masks: Required in public spaces.
Restaurants: Open with restrictions
Bars: Open with restrictions
Most visitors from Philippines will not be allowed to enter Bali.
Entry restrictions do not apply to Indonesian citizens, holders of KITAS, KITAP, Visitor Visas, diplomatic and official / service visa and stay permit holders, travelers permitted under the TCA bilateral agreement scheme, foreign nationals with written permission from relevant ministries and government institutes. Those who are eligible should reconfirm their eligibility by contacting the Indonesia embassy.
Read more about travel restrictions for Bali
Visitors from Philippines will need to quarantine for 5 days upon entering Bali.
An average direct flight from the Philippines to Bali takes 13h 13m, covering a distance of 2575 km. The most popular route is Manila - Denpasar with an average flight time of 3h 45m.
The cheapest ticket to Bali from the Philippines found in the last 72 hours was ₱3,512 one-way, and ₱11,616 round-trip. The most popular route is from Manila to Denpasar and the cheapest round-trip airline ticket found on this route in the last 72 hours was ₱11,616.
Based on KAYAK flight searches, the most popular destination is Denpasar (100% of total searches to Bali).
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a given destination and date is likely to change within 7 days, so travelers know whether to wait or book now.
Scores according to KAYAK customer reviews
Pros: "Yes, it was great."
Pros: "Crew was very nice, toilets clean."
Cons: "Flight delayed 2 times, didn’t receive text or Email from the second delayed"
Pros: "The cabin crew was so warm and friendly, always ready with a smile and eager to help."
Cons: "Simply an older aircraft and the entertainment options were lacking compared to other carriers. The news video NHK would not fast forward or rewind but would always start over. Otherwise it was a good flight thanks"
Pros: "Loved the Kabuki actors used for safety instructional video - stay for the ending credits!"
Cons: "Boarding felt like a standing cattle call. Some - not all - stews acted as though they were insulted to have to provide food and beverage service, as though they were too tired and/or impatient to deal w/ economy class."
Pros: "Cleanliness, spacious legroom"
Cons: "Serve coffee more"
Pros: "No issues, waiting area clean and comfortable. Crew efficientand pleasant."
Cons: "Not a thing."
Pros: "Food is the best of any airline service"
Pros: "Plenty of legroom in economy."
Cons: "Vegan food option unimaginative. Tomatoes used in every dish!"
Pros: "Friendly staff, fast service, and good food."
Cons: "I was seated at the exit isle, ample of leg room, but the seats were very narrow. I barely fit into the seats. I noticed the seats behind had smaller arm rests so they had more space. The movies on board need upgrade."
Pros: "Everything on time"
Cons: "no outlet to charge phone"
Pros: "Food and services"
Pros: "Food and entertainment has to be better."
Cons: "In Chicago, the flight was delayed for almost 4 hours which in turn made us miss our connecting flight to Jakarta. Then next flight available flight to Jakarta was 24 hours later."
Pros: "Service by the crew and how boarding is organized by different queing lines for quick and more efficient boarding process."
Cons: "The personal entertaiment touch screen worked intermitently. When the touch screen did not work, i had to use the remote control to do what i want it to do. Boarding process experience can be improve with better sign for the queing lines and have boarding crew station at end of every quing lines to make sure all passengers are queing in the correct line."
Pros: "The flight attendants on my ANA flight from Beijing to Tokyo were the most pleasant group of people I’ve seen for a long time."
Pros: "Friendly & helpful stewardesses, watched new release movies, good meals, overall a smooth ride."
Cons: "Quite a few passengers with young children crying throughout the trip but I can sympathize trying to keep them occupied on such a long flight."
Pros: "Service, Cleanliness and Overall Quality"
Cons: "Seats could be better"
Cons: "Flight attendant didn't mention so well about drink service."
Pros: "Quality of the planes"
Cons: "Nothing as far as human services. Thai used to be and I have flown Thai since i was a teenager, many many times. I used to every time get excited to fly with Thai. this time i had two Thai connections between Tokyo - Bankgkok and Bangkok-Delhi, both times my two young minor children were automatically seated away from me and each other also during checkin process. it took a lot of time and convincing the agent to get my own children seated with me on long international flights! Food service was worse than expect for name of Thai airways!"
Cons: "Food was not good, seats not comfy"
Cons: "Coming from Kulalampur to Japan I missed flight from Japan to Chicago Ground crew refused to rebook me to next flight and then argument only booked up to Chicago and I had to call USA and my daughter to help There should be ground crew at gate for people who has short time to catch to facilitate There was no body and I was couple mts late In international flights they should rebook and give hotel I was traveling business class Poor in help Comfort and flight was ok Food not much choices"
Pros: "Smooth , professional crew and their hospitality and especially their smile and attention to passengers is unparalleled."
Cons: "I'm flight entertainment seemed a little limiting to me- more updated and new releases can enhance I've really experience"
Pros: "Don't cheap out on your flights to Japan because this ANA flight from New York/JFK to Haneda was the correct way to go. Japanese-style hospitality, respect and quality of service (which is beyond the heavens) shows from check-in to landing (and even post-landing.) The in-flight meals, inspired by Japanese recipes of the Japanese destination or origin, were finely made - that goes even for Economy Class. When there was a delay that was ultimately out of their control, they made things right with post-landing arrangements. Never take any other country's airline when flying into Japan - always always ALWAYS take ANA whenever you can. (Avoid codeshares, too!!)"
Cons: "There was nothing I disliked."
Pros: "I enjoyed the hospitality and attention to detail."
Pros: "Outstanding customer service, I was especially impressed when the flight attendants would intermittently clean up the restrooms- something that definitely doesn't happen on US airlines. Good food as well."
Cons: "Again, would prefer a larger selection and more change with movie choices."
Pros: "Crew attentiveness; relative comfort (could be better - but I've had worse); variety of movies"
Cons: "I'd like greater variety in food choices"
Pros: "I like the nice and warm service from the crew"
Cons: "Food can be more variable but overall its oke"
Pros: "The flight attendants in the Economy Class did an excellent job throughout the flight."
Cons: "There was nothing I did not like."
Pros: "Seat was good and slept like a baby"
Cons: "Nothing really, slept the whole way"
Pros: "Comfortable. Excellent service."
Pros: "ANA is always on time and the crew is always attentive."
Cons: "The plane used for this flight was small for me. I am 6-4 and there's not as much leg room as in the larger planes. I always have to order fruit because the meals are only Asian style dishes. I would be happy with a sandwich."
Pros: "Good experience. Crew are kind and friendly!"
Pros: "Efficent, courteous and reliable."
Cons: "Nothing in particular."
Pros: "High quality fit out, amazing flight crew, great food."
Cons: "Movie selection could be greater."
Cons: "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"
Cons: "Very hard landing."
Pros: "Good Business Class, will fly them again. Excellent service."
Cons: "No meal served upon take off, snacks only."
Pros: "Treated with respect and calmness."
Pros: "Nice friendly staff in the plane. Nice friendly staff at the airport, although very slow and getting confused easily. Need more training."
Cons: "Check-in process at the airport was ridiculous ! One ANA staff sends us to wait to a certain counter after looking at our ENTIRE trip (all 3 segments), only to find out 20min later that we were supposed to go to ANOTHER counter, because our ultimate destination was International (USA). Also, boarding passes had to be REPRINTED in Tokyo for some reason. Note: on the way to Okinawa 2 weeks earlier, we had similar poor experience, but we only had to wait 5 min in the wrong lane. Overall ANA staff is very nice, friendly and smiling, but seems to get overwhelmed and confused very easily, and take FOREVER to do simple tasks that their US counterparts do 3x or 4x FASTER. --> do more regular TRAINING of your staff at airport counters !"
Cons: "Person sitting next me passenger wanted fight with me. She told me this is her space arm rest I can not use for over 9 hours. She smelled alcohol and perfume. which made very uncomfortable bad bad"
Pros: "On time，no delay. Food is good. Crew is concerned about passengers when I request to change to an aisle seat，though my request is not fulfilled. I still appreciate the crew's effort."
Cons: "We kept delaying our flight half hour to 45 minutes at a time from 5 o'clock in the evening to one in the morning and then they canceled the flight at one in the morning after sitting there all day"
Pros: "Boarding was easy and the crew and service were excellent. Overall, the food on this flight was also enjoyable."
Cons: "I find the 777 SFO -> Tokyo, and Tokyo -> SFO cabin gets too warm when trying to sleep. With a warm blanket provided, I would suggest keeping the cabin a bit cooler and providing extra blankets if people need them. Also the movie selection on ANA is not nearly as comprehensive as what United provides on international flights."
Pros: "nice sevice"
Pros: "Fast flight"
Pros: "The service was great, complimentary movie selection was fantastic."
Cons: "I requested strict vegetarian meals in advance, was given items that violated this request. Further, the items which were in accordance with my dietary restrictions were generally not satisfying."
Pros: "No delay in schedule"
Cons: "expect more movie variety"
Pros: "Service in a air."
Cons: "I needed water in the airplane because inside was so dry, however it was so hard to ask water and they gave me very little of water."
Pros: "Crew very helpful. Seat was very good, food excellent."
Cons: "The rebalance was worst I've ever encountered I was actually scared I prayed many times 4 yo get home safely I was not impressed with my last flight n also why were We delayed coming from manila we turn back many times n I had only 50 mins to catch my flight to Perth if we had landed wen we should hv I'd hv time to buy some gifts I'm.glad that Philippines airlines will fly direct yo manila from Perth come March n I'll use them from now on as it's a few times in the years gone that things has happened to me I forgave ur airline but now i not need to as hv other airline to fly n my darling come here 3 or 4 times each year but will use Philippines airlines URS sincerely Trevor frahm"
Pros: "The boarding process was easy and straightforward, the seats were comfortable and had individual entertainment screens, the crew was very polite and helpful. For meals, everyone was given a printed menu at the start of the flight so that meal options could be easily made."
Cons: "My only complaint is that I would have liked to see more frequent offers for water refills during the flight, since water cups are so small and staying well hydrated on flights is difficult but essential."
Pros: "I like the crew members"
Cons: "Entertainment selection and food could be better"
Cons: "The person next to me had a distinct body odor."
Pros: "Great foods and services"
Cons: "The plane needs upgrade business class seats"
Cons: "Flat bed in business class was disappointing. No way anyone taller than 6’ could stretch out. Overall, it was an inferior experience to business class on Cathay Pacific, which sets the standard IMO."
Pros: "Overall good"
Cons: "Boarding needs better management."
Cons: "2.5 hour delay"
Pros: "Everything food was better selection and allowed me to taste bali food before arriving. The seats were comfortable on the last plane Thank god"
Cons: "Everything. Singapore Airlines had a great reputation. Imagine my disappointment. It was a horrible flight. The crew was nice enough, but inattentive. The food, if such a term may be applied here, was inedible. Just vile. In flight entertainment was a complete joke. Boarding was awful, but it always is. Seats were extremely uncomfortable. This racket is the ultimate way to rip somebody off of $1000. Horrible."
Cons: "Very tight space"
Pros: "loved d bnew 787 dreamliner planes. loved d medium haul biz class seats."
Cons: "everything is excellent frm d check in to d lounge to the plane , crew service , arrivals and lastly baggage handling ."
Cons: "Luggages weren’t transferred to Bali together with my flight. Gate check in stroller was sent to baggage claim without notification. I was waiting the whole time after exiting plane."
Pros: "Seating was spacious, crew was attentive. Boarding was efficient."
Cons: "The food choice was not pleasing to me."
Pros: "Very comfortable. best airline I flew on overall and was first time ."
Cons: "Charges for extra bag was steep- $150. Location at LAX airport is far. While nice to have many options for meal but did not low-carb so I only ate half my food"
Pros: "I loved everything! The plane was well maintained, the crew were friendly and attentive, the flight was comfortable even for such long hours. Food was also great! In flight entertainment had recent movies and shows, even international selections."
Pros: "Food, service"
Pros: "Good seats with great screens. Usb, headphone jack that works with regular headphones, and a regular power outlet! Tray tables upgraded overall and have a mirror behind a slide. Even the seatback pockets are better with multiple pockets including one that fits most mobile phones. The windows turn tinted blue instead of drawing shades down—what?!"
Cons: "would like regular water bottles to be available for drinking"
Cons: "the food was mediocre at best - had to ask for water couple of times"
Pros: "Spacious economy class seating and great service"
Pros: "Flight crew great"
Cons: "Outdated Cabin Fit Out"
Pros: "I dropped my scarf and only realized after I was seated. People were still boarding and I told a young man attendant and he found it and brought it to me. And he was such a gentleman too! Wish I knew his name but it was Frankfurt to JFK 835am flight on April 3rd. Thank you again!"
Pros: "Very good service."
Pros: "Love the promptness of services, always with a smile!"
Pros: "Great entertainment system for a short haul fl flight"
Cons: "Terrible food"
Pros: "Service by the crew was great"
Cons: "Food in the economy class was not so great Options provided were not tasty. Each meal tasted same. No kid option available. Tastier options available on other major international flights."
Pros: "I am disabled traveling with my 96-year-old father. the Singapore Air crew helped us beyond all expectations on our 3 flights: JFK-FRA, FRA-SIN & SIN-DEN. most especially in Germany!"
Cons: "I need to upgrade our return flight SIN-LHR & can’t figure out how. also would like to modify trip, but it’s so difficult. deLancey Whitmer 1 (203) 838-6808"
Pros: "easy check in process and the crew was awesome. friendly and attentive to all passengers. great food as well."
Pros: "More leg room than other airlines, superb service and excellent food!"
Pros: "Everyone was cold asking for blankets it was freezing on that plane only major complaint, I love the airlines, the flight attendants are lovely and gracious, they really do try. Such a nice treat after flying United airlines all year!"
Cons: "Too cold"
Cons: "Our flight to Bali was cancelled due to the volcano eruption. We did not receive any compensation, but Singapore/Silk Airlines told us they were able to get us a flight home to LAX instead, but that it wouldn't be until the next day. We spent money on a hotel and food and waited until the next morning, got to the airport early for check in only to find that Singapore/Silk had in fact, given up our seats that they had promised us. They said that we now would have to wait another day just to get a flight from Singapore to LAX. We asked to speak with a manager, and eventually were able to get two seats due to cancellations. This was intended to be a very special and romantic trip that was essentially ruined. Since no one could have anticipated that the volcano would cause cancellation, we should be refunded for our flights. We are so crushed that we did not get to go to Bali, and now we may NEVER get to go because we are out of money. At the VERY least, the leg of our flights from Singapore to Bali, and Bali to Singapore, should be refunded. We are extremely disappointed."
Pros: "everything are okey"
Pros: "Prem econ very good. Crew very friendly."
Pros: "We started taxing 15 minutes before the departure time. This is great !"
Cons: "not much"
Pros: "Upgraded to biz class, which was fantastic"
Cons: "Food wise can be improved. But for flight meat from ecomnomy class; it's considered good enough."
Pros: "Cabin crew are always great"
Cons: "Cabin fitout is getting tired and dated. Etihad leaves it for dead in first class"
Pros: "Good service"
Cons: "spicy chicken too spicy!"
Pros: "Excellent service by flight crew. Good selection for entertainment. Flight was enjoyable."
Pros: "Entertainment was great"
Cons: "The food is getting worse"
Cons: "cramped uncomfortable seats freezing cold"
Pros: "The staff was very friendly and helpful. I got plenty of meals and they easily accommodated my vegetarian diet!"
Pros: "Always great and efficient service. Comfortable despite the limitations of the plane itself (don't particularly like Airbus planes)."
Cons: "Wish the food could have been better and the choice for dessert wider."
Pros: "Attentive Staff - Fabulous"
Pros: "Crew was outstanding"
Cons: "No sound on my entertainment system"
Pros: "Hot/Cold towels, great movie selection, more space, good meals"
Pros: "Great crew"
Pros: "Seat was comfortable. Crew was not too attentive and kept forgetting to serve me food"
Cons: "Crew should be attentive to ALL passengers."
Cons: "Finest Airline and service I have encountered and I am almost 2 million miles!"
Pros: "Cathay Pacific and crews were really good."
Cons: "I suggest no seating reservation online."
Pros: "The flight was good"
Cons: "Everything was great"
Pros: "Crew and the food"
Cons: "Seating was tight for me a big guy"
Cons: "The crew should be friendlier while they deliver their service."
Cons: "3 hours delay for a flight of 1 h 45 min"
Cons: "2:40 flight delay - terrible food and very limited choice on the entetainment system - a terrible airline"
Pros: "Efficient, courteous and early arrival"
Pros: "Just fine.."
Pros: "was upgraded to a very comfortable flat bed seat been a very long while a cx flight was on time"
Cons: "food quality and entertainment system choices are poor - flight attendants constantly on the pa for meaningless messages that given in languages"
Pros: "Crew was helpful but 1 crew forgot my dinner drink which was a hot tea drink."
Cons: "Maybe write down who ordered drinks while serving dinner tray.. if there were turbulence the crew can go back to that list then setve it when seat belt sign is off."
Cons: "flight delayed as always"
Cons: "flight delayed as usual"
Cons: "flight delayed as always"
Cons: "1h30 delayed as usual"
Pros: "One lady from the crew was amazing and very helpful"
Cons: "They destroyed our suitcase. At the beginning of our vacation it's very unpleasant and uncomfortable situation."
Cons: "90 minutes delayed"
Cons: "Delayed without notice."
Pros: "Service and plane"
Pros: "SMS Informing new schedule of the flight"
Cons: "Please change the food"
Pros: "The upgraded seat to business class."
Cons: "Some staff still needs training, sinplying saying no, is not acceptable, finding a solution and working towards a resuloution is more acceptable. Better verbiage used, checking on food count making sure EVERYONE gets what’s printed on the menu. Asking everyone equally on the same roll is the rule of thumb."
Pros: "Somewhat disorganized bec. People lined up even if swat numbers have not been called."
Cons: "People trying to push their way in the line. Color coding of tockets associated with colored line coding may improve situation."
Cons: "Original itinerary was not followed. Plane from manila to hongkong left late and was transferred to a different flight for hongkong to Auckland .Seats not even together. Was put on 2 lay overs instead of just 1 (hongkong to Aussie then Aussie to Auckland. With no compensation at all. Sorry is not enough."
Pros: "More leg room"
Cons: "Flight is an hour delayed ☹️. I don’t like the fact that u can’t choose ur own seat online"
Pros: "I always flew Cathy ...... since then .....the snack are always noodle and no other alternative ......."
Cons: "may be some bread .... cookies ....... chips ...... and fruit"
Pros: "Cathay is usually a solid airline to fly with. It’s comfortable even in economy and the staff is pleasant and usually efficient."
Cons: "The delayed boarding process and the bottleneck once people were boarding didn’t allow for the flight to depart on time."
Pros: "Had a nice meal, 2 hours 20 min flight. very nice"
Pros: "Very efficient service and prompt arrivals unlike United Airlines.aircraft was modern and equipment was generally well maintained."
Cons: "What other snack options available other than Ramen Noodles. Maybe a low carb option is needed. There are some noodles made from soy products and these will be low carbohydrate. Seats in economy are ok for short people. All airlines should designate an infant seating area close to toilets. This way all infants will be restricted to these seats and the noise pollution in the aircraft is restricted to a small section of the ship.these seats can be specially configured to either seat a no rmal adult or a fast attachments for a baby carrier."
Cons: "None in particular"
Cons: "Poor inflight service"
Pros: "Print customer service and polite staff"
Cons: "Limited wheelchair availability"
Pros: "The service"
Pros: "Good service"
Cons: "Older plane"
Pros: "I like the snacks offered"
Cons: "Great crew we got a soft landing"
Pros: "Clean plane"
Cons: "Seat won't recline"
Pros: "food was awesome. the seats were pretty comfortable. the in-flight crew were always so helpful and smiling. there was quite a collection of movies to choose from which is nice."
Cons: "The ground staff at the departure lounge were most of the time chatting or walking in circles and chatting. Also they were not as organized nor as accomodating than expected. Kinda shows a lesser level of professionalism than the crew in other countries."
Pros: "Being executive platinum has its perks even when not flying AA but a one world partner early boarding and an attentive flight attendants."
Pros: "Flying beats driving"
Pros: "Everything! Very organized!"
Pros: "The service, the plane, friendly staff all throughout"
Cons: "The particular flight we took lands in LAX at 1420 hrs,, height of arrivals. Immigration took us an 2 hours to clear. Perhaps CX can adjust their arrival time by an hour or so to avoid the peak arrival time of many flights."
Cons: "I was seated at the last seats and by the time it was my turn to choose from the menu, there was none left but just one option for me. Hope Cathay pacific will add extra food selections to accommodate passengers in the last seats."
Pros: "Crew is polite and always willing to serve. Cathay always boards quickly and is always on schedule."
Cons: "I just don't care much for airline food .....I'm 6-4 so I'm never comfortable on long flights. There needs to be more popular movie selections."
Pros: "The crew assisted my wife on boarding the plane."
Cons: "Because of her condition we should get more legroom for her."
Pros: "Service and courtesy"
Cons: "Food was awful flight and cr"
Pros: "In-flight entertainment"
Cons: "Small portion of food"
Cons: "Delayed 3 hours"
Pros: "The plane was on time ,all good"
Cons: "A little more leg room... but all in all. Not to bad"
Cons: "Boarding process"
Pros: "Awesome experience"
Pros: "Free space"
Pros: "Seats are comfy"
Pros: "Seat was comfortable!"
Pros: "Crew was nice. Flight was timely."
Cons: "Food was bland and small. No TVs in seats only on phones. Little leg room. Customer service in Manila was horrible. They told us to transfer to a different location for lounge access then we were denied after we paid for it. They didn’t do anything to correct the mistake. Very unfortunate despite speaking to many managers."
Pros: "Yes very much"
Cons: "Comfortable seats for family with infants or kids,"
Cons: "Delay in arrival caused us to miss this connection"
Cons: "I don’t have any complaints whatsoever. Everything went well."
Pros: "Food and service were good, so was inflight entertainment"
Cons: "Plane VERY crowded Although it left Manila on time, it arrived 1 hour late in Toronto"
Cons: "Manila airport"
Pros: "Flight was on time. No stop over, because it is a direct flight."
Cons: "The choice on the menu is not available, the bread was not given to us, because they run out, no apple juice because it run out too. Drinking water served, it is warm.They should offer some ice cubes or ask the passengers if they want ice... Other airlines, serves different juices through out the flight. Crew not communicating at all. Doesn't say anything or serve you with a smile."
Pros: "The most unorganized airline"
Cons: "Better staff and communication."
Cons: "I don’t know why but I felt like they just didn’t care about your needs, I’m diabetic, and I needed to eat something sweet because my sugar levels dropped low, I asked the stewardess for a cookie but she didn’t want to give me one, I had to bagg her for a cookie, Very disappointing."
Pros: "free wifi."
Pros: "Flight was fine and food was adequate."
Cons: "No entertainment options for the three and a half hour flight. No tv or music available. Arrived in Bali 12:40 am. Very early and wasted hotel cost for arrival time."
Pros: "Excellent service. On time departures and early arrival."
Cons: "No entertainment in flight. Older plane."
Pros: "On time"
Pros: "It was like most other flights ie it was fine. Above average overall."
Cons: "A big negative was the transit lounge in Manila. Between 2 Philippine Airline flights we had an 8 hour layover in the Manila transit lounge. Not impressed at all. There were about 4/5 staff but they sat outside the lounge & did nothing to control the passengers & keep them quiet /organised. The lounge was very crowded, very noisy & there was only water to drink & nothing to eat. For 8 hours! The very least should be to supply more seating & a facility where passengers can order coffee/tea & snacks. Also there was only 1 ladies toilet, so always occupied. The lounge Definately needs an urgent upgrade in facilities then I would consider flying Phillipine Aiines again."
Cons: "Nearly threee hour tarmac delay. Every time I fly with them there is a horrible delay."
Pros: "Everything was good."
Cons: "Some times allow more Kg of Baggage."
Pros: "On time! Good for Manila"
Cons: "PAL app didn't work. Put in screens!!"
Pros: "Great staff very nice and enterianment system at each seat was very good."
Cons: "I need more legroom."
Pros: "philippines air is great! very easy and accomodating"
Pros: "Friendly Staff"
Cons: "Seats are too Small"
Pros: "great cabin upgrade...competitive to other airlines with newer planes"
Pros: "It has a USB charging port, and it wasn't too full."
Cons: "When we arrived, we sat on the runway for about an hour."
Pros: "Very attentive"
Pros: "Very nice and friendly"
Cons: "Flight delayed for 5 hours - Connection from Manila was going to be very close. Flight attendant assured me multiple times they would hold the connecting plane, and give us an escort off the plane to make it to the other gate as fast as possible. We arrive in Manila, and there is no special escort. They take us at a regular pace to a connections desk in the terminal. They delayed helping us so we missed the only other flight leaving that night for Bali. While the person at the transfer desk was supposed to be helping us get new connecting flights, they would stop helping us, and take care of other people that showed up at the desk. It took them 1 1/2 hours to rebook our flight. They tried to put us on a flight that took over 20 hours with connections for a direct flight we had missed that would take about 4 hours of flying. We had to get on Kayak.com ourselves to find a better connecting flight that left the next morning. After 1 1/2 hours, the attendant finally put on a flight that was similar to the one we found but slightly worse. They said they could not work with certain airlines leaving from Manila, which I did not understand. Then, they proceed to tell us to go wait in the terminal overnight for the flight leaving the next day. We had to directly ask them to give us a hotel room for the night, which they did upon our request, but were not going to offer it without us asking for it. I understand delays and missed flights are part of air travel. But we were routinely lied to, ignored, and flat out pushed aside during the rebooking process. It was a completely unacceptable way to treat a customer. Never fly Philippine Airlines if you can avoid it."
Pros: "I like that the plane was not very full and I had no seatmate beside me. The staff were attentive to the needs of the passengers."
Cons: "There was nothing I didn't like."
Cons: "Taking 2 shuttle buses, transferring."
Pros: "Not so crowded!"
Cons: "Not reclining seat."
Pros: "Everything no complaints."
Cons: "Unexpected pit stop added stress to our trip."
Pros: "We arrived safely."
Cons: "The seats on Philippines airlines are too narrow."
Cons: "Traffic getting to the airport. Advice to others is allow plenty of time getting into manila"
Pros: "Comfortable seating."
Pros: "Philappo all very nice"
Cons: "nothing i didnt like"
Cons: "Always delay never been on time"
Cons: "It was an A330 plane and the configuration was 3-3-3. Usually, it's 2-4-2. This is not the way if you want to be a 5-star airline in 2020."
Cons: "Budget air because knee space is very tight."
Cons: "Very bad, delay 90 minutes"
Pros: "clean and well maintained"
Cons: "everything was great"
Cons: "SF Ticket counter need to help customers"
Pros: "Terrible airline company. It’s a ripoff!"
Cons: "Honesty. Ripoff!"
Cons: "Sitting arrangement Was poor. Five of us had five different seat. Missing luggage."
Cons: "Business class boarding could have been more organized. Was sent to the gate too early from lounge"
Pros: "Because I had missed my original connecting flight, the airlines booked me at an overnight hotel and my new flight seat number was premium economy. This was fine in the end, but in the moment I practically cried."
Cons: "Again, not being delayed and having to miss my original connecting flight would have been best."
Pros: "All went Well, no delays, good service."
Pros: "Direct flight"
Cons: "Bigger aircraft"
Cons: "I was incorrectly charged credit card fees by BudgetAir as I paid via debit card and they never replied to my emails or answered the phone. This caused stress as my bank account went overdrawn. Cannot recommend BudgetAir at all. Appalling lack of customer service. Avoid like the plague!"
Pros: "cabin crew very friendly and professional"
Cons: "Seats cramped; not enough space, especially for long haul. Provide more space! Earphones didn’t work. Could not enjoy entertainment. Seat would not recline. Slow checking. Not enough counter staff. Check in counter contractor staff inexperienced and held us up for over an hour due to unfamiliar"
Cons: "It was delayed by 15mins due to heavy rain but it was OK as everything else was on point"
Cons: "No seat back entertainment. Very old plane."
Cons: "Cancel last minute and no compensation given, how rude it is."
Pros: "Economy seats arent different from other airlines. Flight was good in general"
Cons: "Transfer desk was hard to find for first timers. Send "ask me" staffs to greet on arrival for connecting passengers or info board will help."
Pros: "This flight nothign"
Cons: "Major delay, should have offered passengers water or beverages. Food was very poor, no assistance for transfer on late flight."
Pros: "Everything was really good"
Cons: "But the flight left and arrived 30 minn late!"
Pros: "Everything was smooth. MAS staff attitude has changed to the better tremendously. Friendly staff, orderly boarding, pilot announcements were clear with good command of English."
Cons: "BKK to KL flight food needs some improvement. Presentation and taste. I had the fried fish with rice. But it was really tasteless."
Pros: "Friendly staff, smooth ride, easy boarding"
Pros: "Everimg went smoothly, from check in to boarding and flight. The ground and flight crew were helpful."
Cons: "Nothing for this trip"
Cons: "The food"
Pros: "easy securityand boarding at kl"
Cons: "food bland"
Cons: "I haven't even made it to my destination yet."
Pros: "Everything. Just a simple, very short haul flight: nothing too complicated."
Cons: "There was nothing to fault."
Pros: "Crew on board did their best."
Cons: "Because of an accident at Manila, all flights were delayed. This can happen, but the information provided by ground staff was far below standard. I assume they have procedures in place to inform passengers, and to make any estimations and guidance on what to do next. Absolutely no courtesy for passengers with connecting flights with different airliners. Usually, MH is a professional organisation, but this was an all time low in their service. Sorry."
Cons: "Fight was delayed"
Pros: "Food was good."
Cons: "The delayed flight and consequently lost luggage afterwards."
Cons: "Staff still very grumpy.. food is bad but much than flight leaving from Malaysia."
Cons: "Prebooking a seat with Malaysian Airlines requires calling KL office which is always busy. It costs a lot if calling from the US, in addition to paying for the seats. It really turned me off."
Pros: "comfort and entertainment"
Pros: "They provided us with a hotel to stay in until everything was arranged."
Cons: "No communications with KL that our flight was cancelled and marked me as a no show on my next flight. Which cancelled my next flights. I'm not too impressed."
Pros: "Crew was accommodating enough to provide for us during this cancelled flight."
Cons: "Better and open communications with what's going on. They were helpful and efficient but needed a clearer and more concise communication line to get us mobilized and ready to go."
Cons: "Cabin crew were unprofessional and not much caring Food was rubbish"
Pros: "Second flight was quite empty and the plane was in much better shape"
Cons: "My checked bag did not arrive at my work city of Singapore. It took 2 days to be brought to my hotel despite my being told they would be on the next flight. I arrived back in Denpasar yesterday and, again, my bags are lost and I again I was told they would be on the next flight. I still do not have my bag. Seems to be a pattern with Malaysian Airways and I will avoid them in the future, Also, I left my Ipad plugged in at the Premier Lounge in Denpasar and realized it as I was boarding the plane. The Malaysian Air boarding staff got on radios and appeared to try to help by telling them to put aside for pick up upon my return. Yesterday, The Premiere lounge said they did not have it despite my name, email and phone number being written on the Ipad. Between Malaysian Air and the Lounge and their lack of concern and professionalism it was not a good trip. As One World Emerald member, I steer a lot of business towards these One World Airlines. I expect better treatment."
Cons: "Losing my luggage"
Pros: "Leg room. Thanks Charles. Legend!!! 9c but prefer 10"
Cons: "My screen didn't stay up. Needs fixing"
Pros: "Crew were awesome. Could not do enough for you. Very personable too!"
Cons: "Security at Adelaide very slow and under resourced."
Pros: "the staff were pleasant"
Cons: "the food was ok as I like spicy. But one mouthful of water and a small wine. soft drink, etc was not enough on a 4 hour flight. Leg room was very bad. I am average hight 5 ft 10 inch but could only sit sideways aas not enough room"
Pros: "Despite recent tragedies that led to loss of life and aircraft, the flag carrier of Malaysia seems to be well on the road back to good health and prosperity. This is a win-win situation all 'round. From being re-booked to an earlier flight by their impressive ground staff to excellent in-flight service and airmanship during the ride, the experience was truly one of the nicest airline experiences in recent memory. With improvements at MNL coupled with this fine experience, I now have another option to choose from when traveling by air both within SEA and beyond. Kudos to all."
Cons: "Though not MH's fault, having to queue for nearly 2 hours at KLIA to clear immigration formalities was an extremely rude welcome back here, considering that it took me less than 30 minutes in June to clear formalities at the "Budget Terminal.""
Cons: "They damaged MY OVER 400 Euro suitcase handle and said that they dont take any responsibility!!!"
Pros: "Efficient check in"
Cons: "Lost baggage took 24 hours to arrive. Rude staff."
Pros: "Good food for airplane although I was in the back of the plane and they ran out of what I preferred to have. Lots of free drink options."
Cons: "Small seating area, hard to sleep on a 13 hour flight"
Pros: "Left and arrived on time. From just the flight point of view, it was correct but traveling now is more than leaving from A in order to arrive to B"
Cons: "I could not select that we wanted a vegetarian menu on the website of this company. The KUL airport is not very big, not many things to do there, very few restaurants. The issue is that if you fly with this company you arrive at KUL. Steward was kind but rough - efficient like a robot... and the headphones are very poor, I could hardly understand what was said when watching the films."
Pros: "The apps gave a good guide on the check in and check out time"
Cons: "Clearer baggage policy. Be informed no of luggages based on the purchased price and not refered to the baggage policy of AA which is not used in my trains pacific flight"
Cons: "Flight delayed for more than one hour. Check in counters not enough resulting in long queue."
Cons: "I realize not always the fault of the airline themselves but the over 3 hour delay caused me to completely change my plans in KL."
Pros: "Our plane was late coming from Bangkok. We had to run in KL to catch the next flight. We did not get our luggage when we arrived in Bali. Still don't have it after 24 hours."
Cons: "Luggage was lost. Spent last night and all day today without a lot of the things we needed to make our current stay comfortable. We did not have adequate swimwear, contact lenses solution, and most importantly, my wife's medication. She fell ill last night and continued to feel sick today because she was not able to take her medicine. To top it off, my wife currently cannot find a favorite piece of clothing. It is green, lacy lingerie. We are sure it was packed before leaving our previous destination. Could you please check to see if this piece of clothing was located, either at the airport in Bali or in Kuala Lumpur? If found, please send to our next destination, Pingviman Hotel, Chiang Mai. Because of the inconvenience, including not having our luggage for an entire day, my wife feeling ill, and this loss of her valued item of clothing, we believe we deserve some compensation. We are very displeased with these circumstances and hope you agree that something needs to be offered to us to once again feel satisfied. Thank you for your time. John and Emily"
Cons: "Delay the flight"
Airlines flying to Bali have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Bali
Masks required on board, masks provided on flights to Bali
Social distancing seating
Middle seats unavailable to book on flights to Bali
Testing for antibodies, testing for symptoms for flights to Bali
Waiving of change fees. Search flexible flights to Bali