Pros: "The flight boarded and left on time. A good variety of movies and tv shows to entertain all ages."
Cons: "The bathrooms needed to be restocked with towels and toilet paper."
Pros: "The crew was amazing as usual. The seat was comfortable but lacks storage areas."
Cons: "Boarding process at MNL needs to be more organized."
Cons: "Adding cookies and drinks to relieve hunger or low blood sugar of passengers."
Pros: "I liked that it was comfortable and they had good movies."
Cons: "The food can be a little better"
Cons: "Forget trying to get through Manila airport. The transfer process is worst in the world. Terminal 1 to 2 takes 2 hrs min."
Cons: "From worst to worst."
Pros: "None at all."
Cons: "If they give you the seat assignment you pay for."
Pros: "The crew was good and professional. Friendly."
Cons: "Conduct an organized boarding procedure instead of just allowing anyone to board without making any prior announcements."
Pros: "Food and cleanliness!"
Pros: "Since it was over booked, my seat was upgraded to business class."
Pros: "crew was courteous overall."
Cons: "Younger male crew stewards spend a little too much time appeasing female passengers and female stewards. I asked a male steward for something very easy to do, instead he wasted about 30 minutes talking to two female passengers (that had moved from their assigned seats). Lacked discipline."
Pros: "Overall great"
Cons: "Was not able to online check in"
Pros: "Crew was great Seat could be better, recline and full bed hard to operate"
Cons: "Seat adjust buttons difficult to use"
Pros: "Ground and flight crew were great"
Cons: "Quality of in-flight snacks, beverages and IFE systems were very poor"
Pros: "Check in counter crew was very courteous and efficient."
Cons: "One of the departure boarding counter staff was rude and crass where i lined up, held up the line for over 5 minutes going over just 1 passenger's ID and boarding pass. Poor IFE and inedible snack."
Pros: "The crew was very nice and helpful."
Cons: "Terminal 2 in Manila has very few options for dining and gifts. Plane was late in arriving to Terminal 2; apparently had to offload in Terminal 1, then taxi to Terminal 2, then had to be inspected extensively before we could board. Due to late boarding and ~25 wheelchairs, boarding was disorganized."
Pros: "The plane itself was very clean and well maintained"
Cons: "Staff was rude to customers, with poor responses and a lack of customer service skills. After a long delay of over two hours, you would have thought they would've have been more understanding and accomadating. They also displayed poor communication through all stages of the flight."
Pros: "Horrible airline."
Cons: "tiny seats for tiny people, crappy food, cold in the jet, Really a low class airline."
Pros: "The flight was faster than going to Philippines and movies is convenient"
Cons: "when you ask for extra food coz youre hungry but crew tells you wait"
Pros: "Entertainment was good... boarding was good."
Cons: "Totally uncomfortable.... big guy had his legs almost on top of mine under the seat in front of me. He was so wide, his shoulders and arms were on top of my chest at some points of the journey. Bigger people should not be able to buy coach seats. They should have size and weight restrictions."
Pros: "Paid a little more for the bulk head seat in economy so had more leg room, however, less storage. Direct flight from SFO to MNL The flight attendant were okay"
Cons: "Boarding process in Manila is confusing as once you go through security they run your bag through again AT THE GATE. I don't think I've experience this at any airport and I've been to many countries. Also, once "corralled" in your assigned gate, there is limited seating. Getting in and out to go to the bathroom or get something to eat is a hassle. PAL international has it's own terminal (2) but all the airport lounges are in 3 or 1, and you have no access to those terminal once your in 2. Finally, the food option at PAL terminal is awful. For a major Philippines airline, I wish they would upgrade their terminal and make it more appealing for international travelers. For these reasons, I would consider flying another airline from US to Manila, e.g. Cathay Pacific, United, etc."
Pros: "The safety belt works"
Cons: "3hours late for a one hour flight. Hour and half boarding then after sitting on the plane foe a hour they announced the plane w Needs repair and were waiting on a mechanic to finish the repairs. Why would they put us on a broken plane? I guess our flight was a test for the repairs. We could of sat in the terminal for the time instead of the plane."
Pros: "From on-line checkin to baggage claim in LAX was easy."
Cons: "At the gate, we had to go through another security check, which was fine. But I had to surrender the water bottle that I just bought from the concession stand across from the gate. The reason I was given was that the US rules require water is not allowed to be carried into the plane... In-flight entertainment did nto have many choices of action films."
Cons: "delayed take-off and took 20 extra minutes before disembarking"
Pros: "The flights themselves were good and the crew members were attentive to requests."
Cons: "The worst part was my departure flight was delayed a full 24 hours due to the airline combining two flights to ensure max capacity on board. No concessions were given and unfortunately I lost out on a whole day of my vacation, so beware if you book on Phillipine Airlines, you may not receive the flight dates which were originally booked."
Pros: "Excellent service, very organized boarding to airplane, nice food"
Cons: "On my Departure to Manila it's was almost 6 hours dealy which I lose my transport booking and reaching the hotel by 9 pm."
Pros: "Crew service was satisfactory it"
Cons: "It’s been three days and they haven’t located my 1 of my 4 luggage’s . Nobody deserves this kind of treatment."
Pros: "The best flight crew and customer service was provided."
Cons: "my seat was broken and would not lock in a either upright or reclined position"
Pros: "Nothing really , service was ok but nothing special"
Cons: "The lounge was terrible , the food was average in the lounge , no international magazines or newspaper, the plane was so so so , food mediocre, entertainment was not good either ,"
Cons: "I was expecting that they will compensate for the time loss but unfortunately they did not. I asked for an earlier flight and a good seat, but they just kept me waiting."
Pros: "The flight crew and seats"
Cons: "The poor communication and control of ground staff during boarding in Manila. Will not use PAL again due to the chaos there. Communication with customers was non existent"
Pros: "Great service, lots of movies to watch with free headsets provided, seats reclined even in the economy seats, and flight was fast and smooth"
Cons: "Un-organized boarding with late gate change"
Pros: "Great service, comfortable aircraft, and pleasant staff. Would use them again!"
Cons: "Wish they would have warned us that we would be on lock down in the terminal at Manila when we went through security early. Cause we had to wait by the gate for 6 hours in a terminal that didn't have much else. Upstairs of Terminal 2 had no accommodations or restaurants/cafes. Just food stands. Still not bad though, would have been a nice warning though."
Pros: "the first time a strong turbulence happened, people were screaming and started praying. The pilot got on the speaker and assured the passengers that the plane is ok and able to handle any turbulence. He spoke in a very calm voice and I think it also calmed most of the passengers. I went back to sleep."
Pros: "The cabin crew were great and immediately responded when I pressed the FA button on the remote. The flight itself was relatively smooth and on time."
Cons: "The myPAL app again would not connect to the plane’s wifi although I was able to use the free 30-minute internet service. The seats are pretty hard and I used the pillow for more cushion."
Pros: "Excellent customer service from the crew and airport staff. Very nice people."
Cons: "This flight we took was an older plane, no USB ports or entertainment was available. They do offer an app to watch free movies but you have to download it where your phone has good service. They also offer free in flight wifi, but that didn't really work too well for us. Not sure if that has to do with our carrier."
Cons: "The ticket was never processed! Hence, when I arrived at the airport, I was unable to actually fly. Really, really disappointing. I recommend that Kayak reconsider its association with "Flight Network Sales.""
Pros: "on time."
Cons: "seat spacing/legroom too small. food sucks."
Pros: "the crew friendliness"
Cons: "twice delayed boarding"
Pros: "The flight crew definitely took good care of us"
Cons: "1. Poor seat comfort. Very high density exactly same as with a budget airlines.2. No inseat entertainment system. 3 the worse boarding process : elites and general boarding are started simultaneously 4. Online check In is impossible:"
Pros: "spacious seats, IFE and great meals"
Pros: "Philippine service is always good"
Cons: "Food not so good and small seats."
Cons: "Didn't get my bags onto the connecting flight"
Pros: "It was good other than how long it takes to travel, but that's only because there are no direct flights to Puerto since it's anairport in the making... But other than that, friendly staff. Good flight."
Cons: "I don't like to complain. It. Makes me feel selfish, I didn't really see anything out of the norm, instead I met some great people along the way."
Pros: "Flight was quick."
Cons: "The seating was uncomfortable."
Cons: "The flight wasn’t on time and overly turbulent. Very nice staff"
Pros: "Not much"
Cons: "Completely disorganized, inconsistent and policies oddly enforced. My carryon which was ok to bring to Tokyo was flagged saying it was too large. Carryons total weight limitation was 7kg including everything you are carrying which was enforced arbitrary. Little common sense used."
Pros: "Price was ok, but they then charge you for every little thing."
Cons: "They would make long announcements in Japanese, most of the time followed by a 2-word translation in English, if they translated at all. We brought drinks on the plane which were then taken by the crew before takeoff. Seats were very uncomfortable and I could feel the knees of the person behind me."
Pros: "Crew did their jobs well."
Cons: "Jetstar shouldn’t have a printout saying BOARDING PASS when it’s not the boarding pass. Also the whole idea of showing your ticket once you m have entered the plane right after you have shown your ticket to get on the plane makes no sense."
Cons: "Be more compassionate to your passenger specially when connecting flight lost their luggage"
Pros: "Excellent crew and customer service, very friendly and accommodating!"
Pros: "Efficient boarding process."
Cons: "Weighing scales when boarding."
Pros: "I really liked the staffs professionalism and friendliness."
Cons: "I didn’t like the landing too much, it was a bit harsh!"
Cons: "Turbulence and screaming children"
Pros: "The flight was very smooth, quiet and the flight attendants were very responsive."
Cons: "I couldn't pinpoint anything I did not like in particular as it was a 1 hour flight."
Pros: "Check in and boarding was professional and efficient. For a 2 hour domestic commuter flight it was comfortable enough."
Cons: "Went to check in and they stated that I needed to pay for check on baggage. I found this flight through KAYAK, but had to book on the airlines site. Through the booking process there was no noticeable link to pay for check baggage. Ended up paying around $100.00 more, it’s not much but it definitely was a surprise and I think it would’ve been cheaper if I paid for it during the booking process. Oh well lesson learned."
Cons: "Low stock on food items"
Pros: "For these PRICES this is outstanding VALUE~!!"
Pros: "everything is ok for me except carry on baggage limited 7kg for economy class. it must be 10kg"
Cons: "baggage limited 7kg for economy class."
Cons: "Last time I take this airline both trips were horrible I had to pay 150 for a bag that was 22 kg be $55"
Pros: "Check in service"
Cons: "I am American; therefore leg is small, but I had to pay more just to get normal leg space."
Pros: "Options to choose specific seats (seat no., seat with extra leg room, etc), add inflight meals, add check-in baggage (per weight)"
Cons: "Online check-in not available"
Pros: "Customer service was really good"
Cons: "The food always makes it hrd to eat anythibg the next day."
Pros: "On time and organized."
Cons: "Felt like a group of cattle being hauled to market. The plane had an appropriate name.... Airbus!"
Pros: "the stewardes are nice and accomodating ."
Cons: "searching of hand carried bags before boarding the plane. hand carried bags was search doubled already before entering the gates :: 1. tv scan boarding the airlines and 2. before entering to immigrstions .. why???"
Pros: "Nothing, except we survived the flight."
Cons: "Everything, except the Crew."
Cons: "It was very comfortable seating, spacious and crew was very polite. I was pleasantly surprised. Meal was tasty."
Pros: "Efficient. Friendly."
Cons: "Shuttle bus plane to building."
Pros: "Didn't even feel the landing"
Cons: "Carry-on very restrictive. Had to pay for any refreshment including water."
Pros: "Staff was friendly."
Cons: "Very cramped (I'm only 6ft). No free beverage and they are spending more time on trying to sell their logo merchandise than make the experience better."
Pros: "Plane was comfortable"
Cons: "75 bucks to check in one bag each for my son and I. Ridiculous"
Pros: "Friendly staff"
Cons: "The fact that I have to essentially buy a ticket for my carry on luggage...ridiculous!"
Pros: "Very cheap price for a non-stop round-trip flight."
Cons: "Delayed for 2 hours without any clear announcement."
Pros: "Just average"
Cons: "Service was bad Was skipped while they offered drinks and never cam back thru Never even offered water on 5 1/2 hour flight"
Cons: "The seats were extremely uncomfortable. No beverages offered on a four hour flight."
Pros: "On time no delays"
Cons: "Comfort in seats"
Cons: "Everything. They were soooo untrained"
Pros: "The stewardess attempted to explain things in English due to the large amount of foreigners siting near the emergency exits."
Cons: "The baggage fees were inconsistent and at a ridiculous price. I don't think I will be suggesting Jetstar to any of my friends unless they don't mind spending a ridiculous amount of money for a small baggage."
Cons: "Staff were inattentive and stressed out because the airline lacks organization."
Pros: "Cost and scheduled flight times"
Cons: "Flight was delayed, the plane was hot all the way, carry on policy seemed to be randomly enforced"
Pros: "I was impressed with the hospitality and efficiency of the entire staff. I would definitely fly with them again."
Cons: "flight is delayed with no explanation (in english). They said my carry on was overweight and had me pay extra when I already had a checked bag under weight. I bought a 20kg bag in advanced, but my bag was only 15kg. My carry on weighted 13kg, so they charged me 2800yen for that 3kg and forced me to check my bag as well. the one that I checked (15kg) is a very small luggage and has no space so I cannot put that extra 3kg in. I explained to the ground staff that my carry on has a laptop in it and it weighted more than 3kg, she insisted that I have to check the bag and pay extra... I was sad. and tired."
Cons: "Flight was delayed twice. Then at airport, boarding was delayed as well. Not pleased with constant delays."
Pros: "Crew was OK. Plane was clean, but then again everything is clean in Japan. Nothing special"
Cons: "There was no announcement of gate change. Even though we arrived just 2 hrs ahead at checkin and had our boarding passes printed then. The plane itself was OK but obviously budget airline like. Takeoff was delayed and landed 20min later. How hard can it be to arrive on a 1.5hr domestic flight on time?"
Cons: "Late by about 30 minutes. Same announcements were unnecessarily repeated too many times."
Cons: "i was forced to check and pay for my luggage on the flight to osaka, that i could carry on for my flight to tokyo. this is because they claimed that there was not going to be space in the overhead compartments. by the time we pulled away from the gate, the overhead compartments were still very empty. NOT HAPPY!"
Pros: "The crew was nice, cheerful and friendly"
Cons: "They weigh your carry on and chaste you for the weight over 7 kilo (I think) luckily mine was under. They charge you for snacks and drinks on the flight. My flight was delayed."
Pros: "Crew helped us pay less by having us paying fee for two legs."
Cons: "We didn't have a lot but had to pay extra. That was unexpected."
Cons: "Higher check-in baggage fee once the check-in desks open at the airport. Not made clear on the company's website."
Pros: "The ticket price is cheap"
Cons: "They charge for everything even the water on the flight."
Was 45 minutes late leaving for a 45 minute flight. Was hurry up and wait for what? We just sat their at the terminal
The crew was nice and helpful. Sits are a little bit too small for high people (there is no place for knees and you have to sit in a uncomfortable position).
Flight was okay. 1 piece of Luggage is still missing.
2 flight stewardess was very helpful to carry my luggage for me I very touched .
We had to pay excessive baggage fees, then are bags were damaged.
Flights in time, crew is nice, value for money
Can one expect anything better in a low budget airline Let’s be real
Scoot is always great value for money.
The crew was very attentive, friendly and efficient.
Cons: "Flight delayed. Please be punctual if can’t be earlier."
Pros: "The crew were super patient (a must when dealing with the quality of passengers from Trichy who were lacking in manners and etiquette)."
Cons: "Boarding was chaotic. The majority of passengers seem to not be used to the normal manners and etiquette of queuing and it was chaotic with pushing. Some discipline and order needs to be enforced by ground crew (and this will no doubt make the cabin crews' lives easier)."
Pros: "Enjoyed buying extended leg room"
Cons: "Water should be a standard on a 4 hour flight"
Cons: "I could not cancel my flight. There is option to cancel only first 24h, then you have to call them and that doesn't work."
Pros: "Crew were good."
Cons: "I paid for priority boarding but could not find the queue easily to check in as well as there was no priority boarding line up during boarding. My seat did not decline at all. I paid for a window seat but got a completely blank wall. Flights were late."
Pros: "GREAT CREW AS ALWAYS THE SEAT WAS COMFORTABLE AS ALWAYS."
Cons: "FOOD WAS ORDINARY NOT WHAT I ORDERED, MY NEIGHBOR IN THE CHAIR OPPOSITE HAD WHAT I WANTED AND IT LOOKED DELICIOUS"
Pros: "Not sure if I have much trust in the crew. Most of the female crew would walk past passengers who had their seats reclined or in the toilets and other situations and wouldn’t notice (during take off and landing) and the guy would come past later and do her job for them. Ground staff in Bangkok"
Pros: "The food was good. The service very good. Check in was so fast."
Cons: "Internet charge was very expensive and electrical outlet could not hold my charger. It kept falling out"
Pros: "Can't complain"
Cons: "Cheaper? :) !"
Pros: "Extremely rude."
Cons: "I got sick on the flight from some food poisoning and the crew acted put out when I asked for some water."
Pros: "The Business Class bed was nice"
Cons: "The whole experience was terrible. Scoot decided to - delay flight by 45 minutes without telling me. I discovered this by checking myself - chartered a Singapore Airlines Boeing 777-200 and then reduced then quality of every Business Class service (no entertainment system videos or music, no alcohol or soft drinks - only water, only Economy class food. There was no apology from Scoot (who are a subsidiary of Singapore Airlines) and none from Singapore Airlines. There was no suggestion of any refunds or other compensation. Truly a disgrace. I will never fly on either Singapore Airlines or Scoot airline again. I am seeking further compensation through Australian Fair Trading and through Class Action Lawyers (as this impacted every passenger on this flight, not just Business Class)"
Cons: "Wasn’t allowed to board the plane because my passport only had five months left on it but you still let me book the flight and I was not refunded"
Cons: "You can choose your seat but when you pay you can choose a seat and I don’t like this"
Pros: "Loved the tinted windows on the Dreamliner! And the rainbow lights at the end of the flight. Scoot personal were excellant!"
Cons: "Things to know: Need to download an app before getting on the flight to get ScootTV. Plane was a little loud."
Pros: "Everything worked"
Cons: "Unfair policy of no outside food, treating its customers in a captive state; cabin is dirty with little cleaning work done. Won't fly if it were not cheap."
Pros: "Crew were professional, friendly and efficient. Aircraft was clean in the cabin and in good serviced condition. Check in Staff were efficient, friendly and professional."
Cons: "Seating configuration in economy very small. My Husband is a tall, big man and was cramped by the seat pitch, which made his trip very uncomfortable. To think that we have to pay for such an essential item to life as WATER, when it is free on most other airlines....or at the very least you can get a glass of water. I couldn’t believe the charge price for a tiny bottle of water and the fact that you can’t even get a glass of water either. This is an outrage and a rip off to customers."
Cons: "Seats we given did not recline .as they were just in front of emergency exit . The extra leg room seats were empty, but would have to pay extra to sit on them"
Pros: "On time."
Cons: "Journey / organisation"
Cons: "The flight was delayed for over 30 mins."
Cons: "Boarding process Delayed flight"
Pros: "Singapore to Hanoi flight."
Cons: "Boarding is thru T2 airport bus which brings all passengers to Flyskoot plane parked somewhere. Not good for those with strollers. Will avoid Flyskoot if going to Hanoi."
Cons: "We were given just one very small water about 150ml and told we have to pay if we need more water. Restriction on providing drinking water in Business class seems unfair. Please reconsider"
Cons: "It was moving a lot!!! :\"
Pros: "previous flight arrived a bit late but captain did his best to make up the time"
Cons: "If they have a policy that passengers cant eat food bought outside the aircraft they should make sure that they have variations/choices on their menu. I can only eat fish but they dont have it on their menu so i brought my own food but the crew asked me to stop eating it because it was not allowed. Im hungry and tired and was upset that time."
Pros: "Flight to Manila from Singapore was an easy 3 hour flight. There were no delays and the aircraft was clean."
Pros: "The crew was really nice, saw them help several people put their luggage in the overhead bin."
Cons: "There was absolutely no complimentary service at all, a bit unusual compared to flights we've taken in the past (domestic and international). No offer of free water, what's up with that?!?! There was no entertainment on board for an overnight flight, no blanket, no pillow. And on top of that we paid too much to check in a bag when we arrived at the airline desk because we didn't include it through our Kayak booking. Had we known there was a method to follow, we would have to avoid the excessive fee."
Cons: "This was a return flight I was taking. But even though I paid for a bag when booking, Kayak only booked the bag on the flight over. It there for cost me $48 to book the bag on at the airport one way back. For some reason when I was paying they could not take for the full amount on my CC and so I had to go change money as $8 had to be paid cash (very strange). The flight was very uncomfortable. I could go into detail but now I’m just ranting. Not happy. Won’t be doing that again."
Cons: "Going from one hot country to another so had no need for a winter coat... it was so cold on that flight I caught a cold"
Cons: "I could not get on time at airport for check in, because the train got stuck 25min. When I got the counter 45min. Before the flight leaves, they told me that the flight is closed and they can not do anything to help me!!!"
Pros: "QUIET ZONE"
Cons: "FLIGHT AIR CON TO COLD NOT ENOUGH TOILETS"
Pros: "Boarding was quick and plane embarked on time. ScootBiz seats pretty comfortable although don’t seem to recline much more than economy. Overall good flight though."
Pros: "Early alert that flight was going to be 5 hours late."
Cons: "No online check- in. Very slow check in at airport. Vouchers provided for food at airport - only problem was we couldn’t find a place that would take them. Boarding was painfully late and slow. As we arrived in the early hours of the morning the cost of taxis were double the normal price. Still no compensation as promised by the airline when they initially advised us of the late flight. Could do a lot better."
Cons: "The manager at the ticket office harassed my friend about his VISA- wasted 2 hours of our time saying his visa was not valid when it was. Then she finally gave him a boarding pass. As we hit the gate, she chased us down to yet again, say he couldn't board because of the same reason. She told him when he got back to Hyderabad that he would be charged as a criminal & be held in a cell all alone without a way to commicate to others. It was absolutely absurd!! We made it back to Hyderabad and like we knew the whole time, his VISA was fine."
Pros: "Nothing other than punctuality."
Cons: "After boarding started there was no Aircon the flight was boiling hot and hugely suffocated. Also so many mosquito surely need better service."
Cons: "Boarding was quite messy as flight was delayed but many passengers were not informed. Only one service officer was being bombarded with questions from passengers when it would save so much trouble just making a proper announcement in the first place. Boarding queue also merged with another flight departing at a similar time, causing a massive bottleneck. Whilst on board, pre-ordered food was not served with cutlery and it took another 15 mins to get the attn of the stewardess to get the cutlery served. Would have been faster to just get it myself."
Pros: "Fun crew, smooth flight."
Pros: "awsome deal awsome flight"
Cons: "nothing great flight."
Pros: "The quiz and prizes given by the service crew onboard"
Cons: "They should have allowed my wife to board and the. Sent her bags on next flight instead of having to rebook a whole new ticket for next day"
Pros: "The seat has a bit more space than regular economy in competitor airline"
Cons: "The cabin crews on this flight need some passenger service training!"
Pros: "The boarding was organized"
Cons: "Free snacks?"
Pros: "The airline assigned the latest airplane to my flight. Its USB charging port was good."
Cons: "I do not know why the cabin crew provided a meal on 3 pm than much later around 5 pm. The flight arrived to the destination on 7 pm. I thought I ordered a dinner."
Pros: "Yes, the crews were super. They keep entertaining us the customers. Thanks guys"
Cons: "Everything else"
Cons: "Super delayed flight they dont offer even water and to think we are travelling with children."
Pros: "Fast boarding"
Cons: "Plane wasn’t full so crew should have let us spread out"
Pros: "All is helpful"
Cons: "Make the plane clean..."
Pros: "Nothing. Website did not notify me when booking that visa for us was required so I did not even get to fly to my destination which was a waste of my time and money to drive 5hrs to the city and not get any of my money back."
Cons: "Put a notification when rsvp’n ticket that certain countries need a visa approval from their country before booking. Wasted my time/money so I didnt even get to go to Vietnam n wasted a 5hr drive to my city. At least could have gave me some future discount code since I couldn’t get any money back"
Pros: "Seat was ok. A little hard, but reclined enough to help. On time-a rarity for Cebu Pacific."
Cons: "At least a small meal and drinks on a 8.5 hour flight."
Cons: "Boarded early - then sat on runway in queue almost 1/2 hour - fault of Manila airport which has more traffic than it can handle, not of Cebu"
Cons: "There should be a non-applicable button, since there’s none....I should just pick one star."
Pros: "On time, allowed very early check in up to 4 hours before flight time"
Pros: "Friendly and ready to help crew"
Cons: "No form entertainment whatsoever. Deleted for about 2 hours"
Pros: "I liked that everything was fast and easy with no issues"
Pros: "At least no gate change or delay..shock shock"
Cons: "Checkin as usual was understaff and slow....agent refused to enter our getgo numbers or change our seat assgnment as had been done in the past. Refused to orint boarding pass because i had on my phone....i dislike this and want paper backup! Speaker system for gate announcements at term 3 is the worst! Boarding is always bad but now a new system to read tickets is worse than ever! My knees touch the seat in front it is so crammed...at least short one hour of discomfort."
Pros: "cheap flight"
Cons: "delayed flight by almost 1 hour. no discipline officer to impose noisy and disturbing co-passengers"
Cons: "customer service"
Pros: "Friendly crew, quick boarding, landed ahead of schedule!"
Cons: "The cabin temperature was too cold!!"
Cons: "Why do we have to pay for the smallest snacks? On a 4 hour flight??"
Cons: "My flight reservation couldn’t be found when I tried to check in online so I have to buy another ticket the day of for $400. When I got to the check in counter it turns out I already had a ticket. Kayak and Cebu were very unhelpful."
Pros: "After dozens of flights finally left and arrived on time. Actually had a jetway at manila too! Was seated in premium seats row 2 ...what a difference cimpared with the crapoy cramped rows in the back!"
Cons: "Boarding was a fiasco, no zones called. Wheelchairs and children were ignored and were treated no different. Flight sttendants never smiled and just were going thru the motions..very disappointing Cebu"
Cons: "I was placed in a middle seat between a family, even though there was was 5 empty rows of seats. Thought that was annoying, but I moved to my own row and was happy."
Pros: "The seats by the window were large which was nice."
Cons: "They charge you for snacks and drinks. Despite the low price I already paid for the ticket and those amenities should be automatically included."
Pros: "Crew was very pleasant"
Cons: "The seat was small and uncomfortable. Had to pay for food and coffee for a 4 hour international flight. Never again"
Cons: "Crew seemed unfriendly, many small delays . There, passengers were no allowed in galley area to use toilet, had to walk through aisle #1"
Pros: "On time. Organized boarding. Roomy seats"
Pros: "Thank you for the great services."
Pros: "While booking I tried to buy luggage allowance. Impossible. Hence at check-in Cebu Pacific unpleasant staff charged me US$55 on top of a $100 fare for my normal suitcase of clothes. The worst theft in my travel history of 110 countries world wide. Shameless greed and extortion once they have your trapped. It gets worse. Due family reasons I needed to fly home a couple days early, having every reason to believe my ticket was flexible. Nowhere did it say otherwise, nor did the booking site warn me. But rudely I was told too bad, zero flexibility. ZERO! They had empty seats on many suitable flights, just wanted to steal my return ticket, simple. Theft. Extortion. The worst imaginable. I went ahead and bought a 2nd return ticket with Philippines Airlines (far far superior airline). My Cebu Pacific seat was zero refund and was sold to someone else I guess. Too bad for Stupid Mr Customer (me) who mistakenly flies Cebu Pacific! NEVER EVER FLY CEBU PACIFIC! This 71-year-old 110-country travel veteran has warned you factually. An utterly disgusting company whose staff indifferently spits in the face of customers, the rudeness is delivered in a could-not-care-less tone followed by a hang up the phone after saying "No way, it's impossible speak to the travel agent for help. good-bye. Click.""
Cons: "REPEATING THE WORST EVER. While booking I tried to buy luggage allowance. Impossible. Hence at check-in Cebu Pacific unpleasant staff charged me US$55 on top of a $100 fare for my normal suitcase of clothes. The worst theft in my travel history of 110 countries world wide. Shameless greed and extortion once they have your trapped. It gets worse. Due family reasons I needed to fly home a couple days early, having every reason to believe my ticket was flexible. Nowhere did it say otherwise, nor did the booking site warn me. But rudely I was told too bad, zero flexibility. ZERO! They had empty seats on many suitable flights, just wanted to steal my return ticket, simple. Theft. Extortion. The worst imaginable. I went ahead and bought a 2nd return ticket with Philippines Airlines (far far superior airline). My Cebu Pacific seat was zero refund and was sold to someone else I guess. Too bad for Stupid Mr Customer (me) who mistakenly flies Cebu Pacific! NEVER EVER FLY CEBU PACIFIC! This 71-year-old 110-country travel veteran has warned you factually. An utterly disgusting company whose staff indifferently spits in the face of customers, the rudeness is delivered in a could-not-care-less tone followed by a hang up the phone after saying "No way, it's impossible speak to the travel agent for help. good-bye. Click.""
Pros: "Nice comfortable seats, friendly staff."
Cons: "Being nickeled and dimed at every conceivable opportunity. Dial back on the greedy profiteering. Complimentary in-flight (non-alcoholic) drinks would be nice."
Pros: "Can't think of anything I liked."
Cons: "Unforeseen luggage charges that were way too expensive. Would not have flown the airline had I realized they charged for luggage on international flights. The charge was about $150, for the same luggage I brought with me for free on two prior international flights that were part of the same trip, on much better airlines for about the same ticket price. I could have tolerated a charge of $50, but I found $150 to be outrageous. Seats were narrow, legs hit the back of the seat in front. No need for such a configuration, since the flight was only 1/3 full. I won't fly Cebu Pacific again. Congratulations, you lost my business."
Pros: "On time"
Cons: "Seats are uncomfortable."
Pros: "The entire process was a breeze"
Pros: "I like it because I arrived in Hong Kong earlier than the time we expect. So well done!"
Pros: "Didnt like anything"
Cons: "Changed the time of my flight twice. But still late."
Pros: "Clean plane nice space"
Cons: "Too much late ! Delay for 45 minutes"
Pros: "Nice and friendly crew and on-time arrival and departure - big difference from my past cebu pacific experiences where flight attendants were unprofessional, mean/impatient to older and foreign passengers, and delays were always expected."
Pros: "Our flight was comfortable and problem free."
Cons: "The only thing that was a little inconvenient was the flight was more than an hour late."
Cons: "Crew were so slow to take food orders. It wasn't free and not everyone wanted to order so I didn't see any other reason."
Cons: "Our flight was delayed by almost an hour and we waited on the tarmac. Terrible service. Terrible flight. Will never fly Cebu by choice."
Cons: "Late leaving the gate then waited an additional 45+ minutes in a line of planes waiting to take off because NAIA is down to one runway."
Cons: "Ramp instead of stairs. Offer free drinks"
Cons: "No indication that the flight would be delayed was given until way late in the game. We could have taken our time getting from one terminal to another and saved on an expensive taxi ride had we known. The crew were being unreasonable to a couple of passengers for moving to an empty row. Seems like that would do the plane a favor by evening out the weight distribution."
Pros: "I am missing my luggage’s"
Cons: "Where is my luggage"
Cons: "Delay Delay Delay"
Pros: "On time and efficient"
Pros: "Flight was on time. Check in was ok iwith all our checked in bags tagged as Fragile to signify priority baggage that came with our AirAsia Visa credit card perks. Boarding was slightly chaotic."
Cons: "Room for improvement for priority checked in baggage upon arrival in Manila -- only 1 out of our 5 priority bags came out first while the other 4 came in last together with all the other non-priority bags."
Pros: "Very good, I like Air Asia"
Pros: "Actual flight wasn’t bad."
Cons: "I spent 2 hours on the baggage drop queue even though there weren’t that many people in front of me. Airline shouldn’t offer web check-in if they’re going to take ages interviewing each passenger. Gate changed three times so it was chaos for all the flights involved. Plane left an hour 15 after scheduled take-off. No apology extended."
Pros: "Food was tasty, check-in was simple, flight arrived on time."
Cons: "None - no entertainment but didn’t expect any on budget airline."
Pros: "The music"
Cons: "No free food, very cold. Flight was delayed. Ordinary"
Cons: "I booked through kayak which redirected to kiwi. On the boarding pass it gave the wrong terminal (domestuc terminal, when i was flying internationally) then to find out the terminal got updated online. In addition, the flught was delayed and gates were changed and i found out AFTER i already boarded the plane. Terrible."
Pros: "It was just ok"
Cons: "If you almost 180cm and 95 kilos the leg room just not very comftable in economy seats. That why I say just ok for short flight. Then departing Hong Kong 2 trains and a bus to plane once inside airport crazy to find if not expirenced traveler"
Cons: "No space for luggage due to lack of enforcement of one carry on policy. Seats are way too close and they lean back, knee was in the seat in front the whole flight. Plane is old and landing was hard."
Pros: "I always like the flight attendants. The staff at Air Asia was great in helping me book an alternative flight because of flight delays from China."
Cons: "The flights are always delayed."
Cons: "Flight was delayed due to no fault of Air Asia, however, the passengers were not being informed of said delays, that many passengers started to flock to the boarding gate thinking the flight is about to board. Resulting to people standing around, due to lack of seats in the boarding area and making people who were probably happily seated at the other parts of the airport lose their seats as they anticipated boarding. I found out about the delay through my Kayak App and it took a long while before Air Asia made announcements. The flight was delayed about 3 hours."
Pros: "No hassle checking in"
Cons: "The seat was a little unc"
Cons: "We had fallen asleep right before food service, and were not even attempted to be served lunch,, I woke up soon after to see everyone else eating, yet the attendents were of course busy, and simply passed us, In us carriers, the attendent would pay attention and ask us a few minutes later if we wanted food. This could have been improved, as I didnt feel comfortable asking, there were 2 of us, not just one so we went hungry"
Cons: "The boarding was always late"
Pros: "They have online check in."
Cons: "Scheduling. Flight was scheduled initially at 3:30PM , moved to 5:50 and finally left past 8PM."
Pros: "The ladies at the counter were helpful and got me on earlier flight because mine was delayed for 3rd time."
Cons: "Always delay. Worst airline ever! I will not book Airasia again."
Pros: "The air conditioning was great"
Cons: "It was postponed for 2 hours, the plane was full and apparently the check in employee thought it would be funny to give separate seats to a newly wed couple...Not Funny At All!!"
Pros: "I was with my girl"
Cons: "Flight delayed,then when we boarded the plane,we waited to lift off for 1 hour and 15 minutes.Other than that everything else was convenient."
Pros: "Landed safely"
Cons: "No customer service. very hard to contact. Airline will nickel and dime you on everything. Very difficult to make changes. Once checked in, you can't make changes unless you call, but hard to get through. Always a delay."
Cons: "Waiting on runway for nearly two hours, delayed an additional hour at the gate, and a complete lack of communication regarding delays"
Pros: "Much better than cebupacific. More flights to more places please so I never have to fly cebupacific again."
Cons: "I checked in online. No checked bags. Went straight through security. Departure screen not working AGAIN. No company logo identifying Air Asia at gate. Asked employees at 3 other airlines and security. All of them told me they couldn't or wouldn't help. Had to crisscross the terminal for 90 minutes trying to find any sign of where AA was flying from. Inexcusable."
Cons: "flight from puerto princesa to manila was delayed by four hours and we missed connection to Europe. We had to stay other terrible day in Manila and had to buy a new expensive ticket :-("
Pros: "Flying on Airbus 320"
Cons: "Meal and baggage choices must be made before flight or additional charges will be paid. Delayed 45 minutes for 1.5 hour flight!!"
Cons: "A new low in tight packing. Tray was too close to go down"
Cons: "Was charged for baggage for child even tho she had paid same fare as adults - staff said child not eliginle for carry on baggage allowance"
Pros: "Made a reservation at a time because we were flying in from elsewhere. They moved our flight time up 2 hours, canceled all the later ones,and they were 30 minutes away from where we landed 1 1/2 hours before. We called and got no help. Had to pay $25 for a ripoff taxi to get us there on time. Then they were 40 minutes late anyway. No complimentary anything, no water nothing just buy buy buy."
Pros: "Staff at the checkin counter were very polite and very reassuring - although as I checked in they didn't mention that the flight would be delayed"
Cons: "Flight was delayed over an hour with no explanation."
Cons: "We arrived 2 hours before our flight, only to be told that there was a delay of 2 hours, then before our flight delay time another 2 hours was added, and a further 2 hours. We were supposed to land in Kalibo at 6.40pm, and didn't arrive until 1.15am!! The even more annoying thing is that i paid double the cost of the evening flight to arrive at our original time, I should have just taken the ferry at least then we could have enjoyed the near 12hour journey it took us to travel less than hour hour in the plane!! Poor piece of food whilst waiting 9 hours also!!"
Pros: "There was not much I liked about this flight. However was was rather inexpensive to pay for baggage prior to getting to the airport."
Cons: "I hate the fact that food, including water, was only available for purchase. It was a very tight squeeze sitting on this plane. My seat didn't hardly recline."
Pros: "Check-in online process was easy. Price was good. Staff was very helpful at the counter. Aircraft was very clean."
Cons: "The terminal bathrooms were awful in Aquino airport, not the airline's fault. Was so hard to board with 2 small kids amongst all the people rushing onto the plane. Would be better to have us board first or last. No free peanuts or water, I guess something only American companies do. No entertainment."
Pros: "Old plane and seats in Row 14 were broken and angled down so you practically slid off the seat! Flight crew all knew about it and said nobody has fixed it yet for a while!"
Cons: "flight schedule was a disaster. from 230pm-545pm-730pm and finally departs 10pm. due to cancelled flights and delays, there's only one boat travelling from caticlan to boracay. we reach the hotel around 5am. same thing when we fly back 430 hours delay. I'm not going to book airasia anymore and tell my friends not to book airasia."
Cons: "Plane left 2 hours late. Charged for carry-on Charged for water and sodas Plane was dirty"
Pros: "The price was low, but I believe there were other airlines in the same price range."
Cons: "Both flights were delayed for over an hour. They did not report all the delays to the flight status sites. I think it was in an effort to keep their on time percentages higher. Choose a different airline if you prefer to be on time."
Pros: "LOW fares"
Cons: "Hey I know its the Philippines, I've been here many times, but ALL of the Air Asia flights were delayed, ours 2 hours...we flew Air Asia to Kalibo last week, delayed 4 hours. But Cebu Pacific flights were all delayed too. Just prepare for long waits at waiting area. Ferry boats are often cancelled or delayed too, its just the way it is here in the PI."
Pros: "everything was good"
Pros: "Nice, efficient crew, comfortable seat"
Cons: "The flight was delayed about 5 hours from the original time, a lot of confusion in the boarding room, and only gave out a box of fried chicken for the meal, and I m a vegetarian. would have even eaten a bag of peanuts...."
Pros: "The staff were amazingly nice and professional. The flight wasn't full, so I had an entire row to myself. They even gave me exit row, so I had extra room."
Cons: "The flight was delayed 3 hours. We boarded late, but even once we boarded we waited even longer before taking off. Food was only for pay (even with the delay). No entertainment in the headrest."
Cons: "THERE IS NO FREE CHECK BAGS, I HAD TO PAY FOR 2 CHECKED BAGS BECAUSE THEY SAID THEY ARE TOO BIG TO BE CARRY ON. NO FREE BEVERAGE OR SNACKS FOR THE FLIGHT AND EVEN WHEN I ASKED FOR HOT WATER FOR MY BABIES MILK, THEY SAID I WOULD HAVE TO PURCHASE SOMETHING FIRST BEFORE GIVING ME HOT WATER! WHEN I ASKED TO BORROW A PEN THEY ALSO WANTED ME TO PAY FOR THE PEN! MOST RIDICULOUS AIRLINE I HAVE EVER RODE IN. NEVER AGAIN."
Pros: "Attentive and approachable"
Cons: "Just the departure too delayed"
Cons: "I don't like the two times charging of check-in baggage. One charge for each way rather than doing a discounted roundtrip charge given the fact the my ticket was a roundtrip one."
Cons: "4 hr flight delay and 1 1/2 hour on the Tarmac before takeoff! On a 1 hour flight what's there to like."
Pros: "Staff at the Manila Airport were extremely friendly and helpful."
Cons: "My flight departed 3 hours late from Manila. There was only a couple centimetres to spare between my knees and the seat in front of me. I am glad the flight was only 1 1/2 hours."
Pros: "Flight attendants were helpful and the pilot gave good updates. Leather seats."
Cons: "Seats were way to compressed, much like every other short-haul plane. A lot of items were unavailable; we flew around lunchtime."
Pros: "I got a call a few weeks ahead to say my flight time had been changed to a half hour ahead of schedule. That was nice for a heads up."
Cons: "However, it's a good thing we arrived at the airport 4 hours in advance (had nothing else to do...) because our flight was actually 2 hours ahead of schedule. Also, we sat on the tarmac for an hour. This was to be expected though, because it's manila."