As posred earlier the crew was very accommodating & professional. Thank You Allen
All though you can not help it the kids was loud and unruly, The crew was very accommodating and professional. Thank You Allen.
No priority counter check in for families with young children.
The flight was delayed from GUM to ICN, there was no notification on how delayed the flight would be. Although we received notice, there was no specified time given. The flight was also very uncomfortable.
Cons: "Sold me a ticket then cancelled 15 minutes later due to not having updated information from the airline on bookings."
Pros: "The CS is very good and we boarded the plane with a SWA level of efficiency."
Cons: "The inbound plane was delayed."
Pros: "Good service for what you've paid for. Luggage allowance included in the fare could be a bit more."
Pros: "Nothing"
Cons: "low price air ticket doesn't mean low quality service!"
Pros: "Price is great if you are lucky enough to get a promotion ticket. Free luggage is included in the ticket During the flight, crews provided water sufficiently."
Cons: "Basically nothing considering what LCCs provide."
Cons: "Finest Airline and service I have encountered and I am almost 2 million miles!"
Cons: "The crew should be friendlier while they deliver their service."
Pros: "Food choices were great"
Cons: "flight was super bumpy but not the pilot's fault"
Pros: "Awesome everything from the food to there people was first-rate."
Pros: "Flight was not delayed"
Cons: "Economy seating needs more leg room. Carry on baggage weight is just 15 lbs."
Pros: "More leg room"
Cons: "Flight is an hour delayed ☹️. I don’t like the fact that u can’t choose ur own seat online"
Pros: "I always flew Cathy ...... since then .....the snack are always noodle and no other alternative ......."
Cons: "may be some bread .... cookies ....... chips ...... and fruit"
Cons: "Unhealthy meals and snacks.,unappetizing,used plastics. Not enough bathroom supplies for international flight. Landed in JFK instead of newark"
Pros: "Nothing I like about this airline. Boarding is a mess. The food sucks. The flight attendants are just ok. I don’t plan to use this airline again."
Cons: "Nothing I like about this airline. Boarding is a mess. The food sucks. The flight attendants are just ok. I don’t plan to use this airline again."
Pros: "Plane was clean, staff was attentive; flight was very smooth"
Cons: "No complaints"
Pros: "The technical aspects of the flight were fine. Boarding, the flight, and the aircraft. Very nice plane."
Cons: "The crew was not very friendly and it didn’t seem like there were enough staf for such a large plane. It took a long time to get our first meal, and the food was terrible in comparison to other flights, even other China air flights we’ve been on. We could not understand the English announcements as she was not a fluent speaker. I would probabalynavoid flying with China air again."
Pros: "Great Food, good customer service, quick boarding/deplaning, and the return trip from MNL to TPE was almost top notch."
Cons: "My entertainment screen was not working nor could the crew get it to work."
Pros: "In-flight was confortable."
Cons: "Food options aren't that familiar but ok to the taste anyway. :)"
Pros: "Games to play behind the seats are good,,,they seats are a little tight..."
Cons: "just an ok trip"
Cons: "Flight was delayed but no reason was given or announced."
Pros: "Size and clarity of entertainment screen on economy."
Cons: "Quality of earphones are low. Food could be better too."
Pros: "The Flight was awesome in all aspects, And the Seats were exceptionally comfortable"
Pros: "The tall male agent from boarding was very helpful and attentive. When I mentioned to him that I do have a medical condition, he immediately assisted me without hesitation. Found a more comfortable seat for me and boarded me first. I wish I could remember his name, he only has a two initials name."
Cons: "Honestly, all is the best! I would fly China Airlines again!"
Pros: "Friendly airline staff. Ease of obtaining boarding pass at the counter. Clean, modern aircraft. Thanks China Airlines!"
Cons: "As with all airlines, the "the hurry up and wait" processes associated with getting onto the plane are tiring."
Cons: "- The check-in counters opened at least 30 minutes late. The agents arrived late, they seemed to be having a good time and didn't feel the need to explain the reason for the delay nor apologize for it. - On my flight to Manila from Los Angeles, I did not check in any luggage. I had a carry-on and a backpack that fit perfectly well into the overhead bins and underneath the front seat. On my flight from Manila to Los Angeles, I was not allowed to take the same set on board because the total weight exceeded 7 kg. This put me in a bind because the heaviest item I had was my small LCD monitor which was in my backpack. I had to put it into the carry-on with wheels which I had to be checked-in. I would have prepared to carry it in my backpack because it is a fragile item. When I was told to sign a document that absolves the carrier of any liability for the checked-in luggage and I refused, the China Airlines Duty Officer in Manila informed me that unless I sign the document, my luggage will not be loaded on the plane. I felt extremely frustrated by the attitude of the Duty Officer who didn't hesitate to threaten me and insisted that the rule was imposed on them by the TSA in the US. Instead of helping me work out a solution to the difficulty I was facing, he simply walked away with a dismissive attitude."
Going to Xiamen they did not offer any wine and basically offered two food choices in tin trays. Something you would expect on a domestic flight in China not a $10k business class flight. The flight attendant admitted they also stopped paying for satellite Wi-Fi; which they used to offer and now don't - without apology. Normally I am a huge fan of a non-stop but the difference between Japanese or US carriers is a large one and well worth a stop in Korea or Japan rather than pay double for no amenities at all. The plane is nice, but the experience was below par.
Pros: "There was a good amount of leg room for an economy seat"
Cons: "I wish there was a bigger movie selection"
Pros: "The crew was nice"
Cons: "My tv monitor didn’t work and my wife’s chair wouldn’t stay reclined"
Pros: "In time"
Cons: "Don’t let customer wait long time for gate after landing"
Pros: "Crew was very nice and I was happy to get emergency exit row window seat to make the the long flight more comfortable."
Cons: "The food could have definitely been better too many shrimp and fish options even in the morning for breakfast. I was happy there has been a pasta served for dinner otherwise I wouldn’t have eaten the entire flight! Shrimp for breakfast isn’t an option for American folk and the movie selection"
Pros: "Great airplane (787 Dreamliner), comfortable seats, lots of meals, no charge for beer & wine"
Cons: "IMO, the flight attendants should understand better english. It was clear they didn't understand much. I had to claim checked bags and recheck every flight segment. No abilty to reserve seats unless it was more than 72 hours before departing!"
Pros: "Crew was amazing. Welcoming, helpful and caroming to passengers needs."
Cons: "Replace worn out seats."
Pros: "You give me the suck time form shenyang to Fuzhou . I have to pick up all my stuff and chinking all the stuff to shenyang form Fuzhou . And just a 40 minute how I make it ? And I miss my fly to Fuzhou . I have to buy 2 new tickets form shenyang to Fuzhou ! $400 .. I feel so bad very bad .."
Cons: "How you guys gonna do for it ?"
Pros: "yes crew were amazing"
Cons: "ticketing was terrible, id number is totally different from our passport.causing lots of ordeal in check in and security check"
Pros: "Nothing"
Cons: "I was charge a terribly high exchange rate for this tickets! Not acceptable at all."
Cons: "The flight wasn’t on time and overly turbulent. Very nice staff"
Pros: "Price was ok, but they then charge you for every little thing."
Cons: "They would make long announcements in Japanese, most of the time followed by a 2-word translation in English, if they translated at all. We brought drinks on the plane which were then taken by the crew before takeoff. Seats were very uncomfortable and I could feel the knees of the person behind me."
Pros: "Crew did their jobs well."
Cons: "Jetstar shouldn’t have a printout saying BOARDING PASS when it’s not the boarding pass. Also the whole idea of showing your ticket once you m have entered the plane right after you have shown your ticket to get on the plane makes no sense."
Cons: "Be more compassionate to your passenger specially when connecting flight lost their luggage"
Pros: "Feel asleep immediately and woke up upon arrival. Efficient and smooth journey."
Cons: "Typhoons close to flight path"
Pros: "I really liked the staffs professionalism and friendliness."
Cons: "I didn’t like the landing too much, it was a bit harsh!"
Pros: "Check in and boarding was professional and efficient. For a 2 hour domestic commuter flight it was comfortable enough."
Cons: "Went to check in and they stated that I needed to pay for check on baggage. I found this flight through KAYAK, but had to book on the airlines site. Through the booking process there was no noticeable link to pay for check baggage. Ended up paying around $100.00 more, it’s not much but it definitely was a surprise and I think it would’ve been cheaper if I paid for it during the booking process. Oh well lesson learned."
Pros: "Nothing"
Cons: "Last time I take this airline both trips were horrible I had to pay 150 for a bag that was 22 kg be $55"
Pros: "Customer service was really good"
Cons: "The food always makes it hrd to eat anythibg the next day."
Pros: "On time and organized."
Cons: "Felt like a group of cattle being hauled to market. The plane had an appropriate name.... Airbus!"