Pros: "Crew were great"
Cons: "More food option"
Cons: "Seats were all apart from each other. Even with early check in the seat selection options were limited. I had to basically beg at the counter to at least seat me and my young daughter together."
Pros: "The crew was amazing, boarding was quick and easy, seats were relatively comfy"
Cons: "The food was legit terrible. Bad flavor, mushy weird and just not good"
Cons: "They hold us for 1 hour in a hot area while waiting to board the plain instead of letting us stay in the waiting area"
Pros: "The quality of the ground handling is very good and the attitude is friendly! Handling things quickly"
Cons: "Children's meals can be changed a little more, then the amount is a little less!"
Pros: "The crew are efficient and helpful. The food is good too."
Cons: "Hope they have anime movie in the choice"
Cons: "Plane was packed, we couldn’t get on line to check in early so ended up not sitting together"
Cons: "Food needs to be improved. Other than that excellent travel experience."
Cons: "wifi didn't work at all need refund"
Pros: "Priority boarding for kids"
Cons: "Crew was almost rude to passengers and not very warm and welcoming"
Pros: "Good service ground staff. Washrooms are clean."
Cons: "Flight attendant on economy not friendly. Seats were a little tight. Don't offer drinks or water during the flight which is normally done every 1-2 hours."
Pros: "The crew was good. There were only 39 people on a 737 1/2 hour flight, so not much to comment."
Cons: "This was a connection to an EVA flight. I had 1.5 hours to clear immigration/customs AND go to the gate which was on the other side of the terminal which involved taking 2 shuttle trains and walking to THE END of the terminal C where the shuttle train was being rebuilt; only to discover the gate had"
Pros: "Could be a bit more friendly"
Cons: "Movie selections going east and going west"
Pros: "On time boarding and no delays Crew and staff are very professional and exceeds customer's service"
Cons: "Food need some improvement"
Pros: "1. Kind and accommodating flight attendants 2. The provided earbuds/earphones are great since they provide a bit of noise cancelling or at least block out extra noise"
Pros: "The service was great, flight left 10 minutes early."
Pros: "Taiwanese food Boarding orderly"
Pros: "Despite the stormy weather, our flight wasn’t cancelled and the pilot and the crew were well prepared and got us to our destination safely."
Cons: "Food was lousy not very good service seats were so uncomfortable can't hardly move around"
Pros: "The flight attendants are very nice, polite and helpful unlike any American operated airline where flight attendants are a bunch of old snubs."
Pros: "Fastest service ever from Manila to Houston. Arrived earlier than ETA."
Cons: "The food was horrible. Everything served was with brown sauce. Not toomany choices."
Pros: "Food and service"
Cons: "Seats not very comfortable, not enough room for knees/legs"
Pros: "Large leg room chairs and friendly crew"
Cons: "Delays during boarding"
Pros: "Everything from boarding to entertainment."
Pros: "Fantastic cabin crew as always with Eva air"
Cons: "Uncomfortable tight narrow seats"
Cons: "The flight has too much turbulences."
Pros: "Non stop service"
Cons: "The movie selection was stuff i’d aleady seen."
Pros: "Get crew, very friendly. Food is amazing and movies are latest"
Cons: "No complaints"
Pros: "Lcd is too near for far sighted...but i enjoyed the trip. The food is not as good as my last eva air trip though."
Pros: "The service"
Cons: "The food and seat"
Pros: "Early or on time arrival. Updated onboard entertainment."
Pros: "Flight was on time. Check in was quick"
Cons: "Food was too salty too much sot sauce? Service. I was expecting a bit more Seems like they were short staff to take care of the needs of passengers. Big difference when traveling economy you don't get attention from the flight attendants, which should not be the case. That is being impartial to passengers traveling business class than traveling economy"
Cons: "Flight was cancelled and no one communicated to me. I got up at 2 am and went To the airport at 3 am and then found out that the flight was cancelled. Had to talk to many people to put me on a different flight. Lot of confusion and chaos"
Pros: "comfort and crew"
Cons: "not too many new hollywood movies"
Pros: "Your staff were all very helpful with a smile."
Cons: "I wish there were more movie choices"
Pros: "Rude passengers refusing to raise recline chairs"
Cons: "Food was not of quality"
Pros: "The departure time at midnight seems to cut down on my jetlag."
Cons: "They could have offered more drink /water service."
Pros: "Very nice friendly face.. Great service"
Cons: "Cant find anything wrong.."
Cons: "Food was bad, crew was rude and very unattentive. Over all it's a very bad experience."
Pros: "The breakfast was excellent!"
Cons: "I didn't like the checking in and out of the loading area to use the restroom and get coffee etc..."
Pros: "the cabin crew was polite, accomodating and friendly. the blankets were warm."
Cons: "the seats are uncomfortable and the food was not good. but this is not unique to eva air. most airlines are like this."
Pros: "The food is very good"
Cons: "Bad turbulence for most of the flight,no bottled water,limited choice of movies etc"
Pros: "Overall, it was pleasant. I got the service and comfort for the price I paid for."
Pros: "Chinese language was excellent, English speaking person on flight intercom could use a little bit more improvement."
Cons: "Delayed plane arrival. Cabin pressure can get some getting used to, I've used other airlines and they seem to have better cabin pressure changes resulting in less ear pressure discomfort. Landing was a bit rough."
Pros: "It was a nice flight ... love it"
Pros: "fully reclining seats. lots of flight attendants"
Cons: "arm rests didn't fold up out of the way"
Pros: "The crew is very accommodating and safe."
Cons: "The food could be better. I asked for a coke they gave me a small cup half full and no ice..."
Pros: "The crew was very accommodating"
Cons: "The food was not good"
Pros: "Best air travel ever took .flew on 777 food was good service was excellent comfortable acomodating .i rated 5 stars overall said 1 star I tried to give 5 stars typo 5 stars EVA 777 best experience ever"
Pros: "Seat was comfortable. Crew was not too attentive and kept forgetting to serve me food"
Cons: "Crew should be attentive to ALL passengers."
Pros: "Crew was fantastic."
Cons: "Food and drink service"
Cons: "Sitting place too small"
Pros: "Cathay Pacific and crews were really good."
Cons: "I suggest no seating reservation online."
Pros: "The flight was good"
Cons: "Everything was great"
Pros: "Crew and the food"
Cons: "Seating was tight for me a big guy"
Cons: "The crew should be friendlier while they deliver their service."
Pros: "Efficient, courteous and early arrival"
Pros: "Crew was helpful but 1 crew forgot my dinner drink which was a hot tea drink."
Cons: "Maybe write down who ordered drinks while serving dinner tray.. if there were turbulence the crew can go back to that list then setve it when seat belt sign is off."
Pros: "I liked that the tray table in Economy had a mobile phone holder"
Cons: "The seats were the smallest and thinnest I think I have ever sat in."
Cons: "They did not provide water very frequently in flight. Food was satisfactory."
Pros: "Food choices were great"
Cons: "flight was super bumpy but not the pilot's fault"
Cons: "Delayed without notice."
Pros: "SMS Informing new schedule of the flight"
Cons: "Please change the food"
Pros: "Friendly service on time flight"
Cons: "Boarding for premium economy had no special boarding. We were forced to stay in a long long line even though we paid almost double the fair with premium economy. All our other flights we got earlier boarding. There was no explanation given when I asked"
Pros: "The upgraded seat to business class."
Cons: "Some staff still needs training, sinplying saying no, is not acceptable, finding a solution and working towards a resuloution is more acceptable. Better verbiage used, checking on food count making sure EVERYONE gets what’s printed on the menu. Asking everyone equally on the same roll is the rule of thumb."
Pros: "Flight was not delayed"
Cons: "Economy seating needs more leg room. Carry on baggage weight is just 15 lbs."
Pros: "their korean movies"
Cons: "they have worst coordination between airline crew and airport personnel who is in charge with services taking care for the handicap they forgot to board my aunt so i had to help my aunt board then the crew informed me i am not allowed to bring her in the plane and leave the wheelchair in the tube i had to bring her in the plane since my aunt was anxious other people in wheelchair was already brought in and she was left behind"
Pros: "More leg room"
Cons: "Flight is an hour delayed ☹️. I don’t like the fact that u can’t choose ur own seat online"
Cons: "Unhealthy meals and snacks.,unappetizing,used plastics. Not enough bathroom supplies for international flight. Landed in JFK instead of newark"
Pros: "Nothing I like about this airline. Boarding is a mess. The food sucks. The flight attendants are just ok. I don’t plan to use this airline again."
Cons: "Nothing I like about this airline. Boarding is a mess. The food sucks. The flight attendants are just ok. I don’t plan to use this airline again."
Pros: "The flight crew showed great hospitality and quality service. Leg room was amazing and the food too. I recommend this flight to those going to and from Manila. Make sure to find a stopover that's less than 3 hours long if you have a connecting flight for example from SFO- Hong Kong to Manila"
Cons: "I believe the entertainment could be better. Other than that the flight is legitimate.."
Pros: "Had a nice meal, 2 hours 20 min flight. very nice"
Cons: "Poor inflight service"
Pros: "Print customer service and polite staff"
Cons: "Limited wheelchair availability"
Cons: "Flight to Hongkong arrived late in Hongkong hence had to stay extra 31/2 hours in Honking to wait for the next flight to New York!"
Pros: "Food is ok."
Cons: "Washrooms are small and dirty."
Cons: "The rush at lay over to get to the next plane. No time even for just a cigarette, before the long flight to NYC."
Pros: "The crew is always very polite and professional."
Cons: "I fly every two months and have to watch the same movies over and over. There should be a more frequent change. I just can't handle airplane food...........even if its Italian or American, it still tastes Asian."
Pros: "Friendly crew and pilot. Smooth take off and landing."
Pros: "I like the snacks offered"
Cons: "Great crew we got a soft landing"
Pros: "Clean plane"
Cons: "Seat won't recline"
Pros: "Staff very courteous and helpful Food was average"
Cons: "Delayed departure Last minute gate change Very very late baggage arrival"
Pros: "Flying beats driving"
Pros: "Everything! Very organized!"
Pros: "The economy seats where comfortable even with a15 hours flight , food was great and warm.Crew were very helpful"
Pros: "The service, the plane, friendly staff all throughout"
Cons: "The particular flight we took lands in LAX at 1420 hrs,, height of arrivals. Immigration took us an 2 hours to clear. Perhaps CX can adjust their arrival time by an hour or so to avoid the peak arrival time of many flights."
Cons: "I was seated at the last seats and by the time it was my turn to choose from the menu, there was none left but just one option for me. Hope Cathay pacific will add extra food selections to accommodate passengers in the last seats."
Pros: "Crew is polite and always willing to serve. Cathay always boards quickly and is always on schedule."
Cons: "I just don't care much for airline food .....I'm 6-4 so I'm never comfortable on long flights. There needs to be more popular movie selections."
Pros: "The crew assisted my wife on boarding the plane."
Cons: "Because of her condition we should get more legroom for her."
Cons: "Food was awful flight and cr"
Pros: "In-flight entertainment"
Cons: "Small portion of food"
Pros: "Everything was fantastic all services was really awesome. It was my first time to flight Cathy and i was amazed"
Cons: "Leg room us bad especilly when the one in front of you recline the seat"
Pros: "The flight boarded and left on time. A good variety of movies and tv shows to entertain all ages."
Cons: "The bathrooms needed to be restocked with towels and toilet paper."
Pros: "The crew was amazing as usual. The seat was comfortable but lacks storage areas."
Cons: "Boarding process at MNL needs to be more organized."
Cons: "Adding cookies and drinks to relieve hunger or low blood sugar of passengers."
Pros: "I liked that it was comfortable and they had good movies."
Cons: "The food can be a little better"
Cons: "Forget trying to get through Manila airport. The transfer process is worst in the world. Terminal 1 to 2 takes 2 hrs min."
Cons: "From worst to worst."
Pros: "None at all."
Cons: "If they give you the seat assignment you pay for."
Pros: "The crew was good and professional. Friendly."
Cons: "Conduct an organized boarding procedure instead of just allowing anyone to board without making any prior announcements."
Pros: "Food and cleanliness!"
Pros: "Since it was over booked, my seat was upgraded to business class."
Pros: "Overall great"
Cons: "Was not able to online check in"
Pros: "Crew was great Seat could be better, recline and full bed hard to operate"
Cons: "Seat adjust buttons difficult to use"
Pros: "Ground and flight crew were great"
Cons: "Quality of in-flight snacks, beverages and IFE systems were very poor"
Pros: "Check in counter crew was very courteous and efficient."
Cons: "One of the departure boarding counter staff was rude and crass where i lined up, held up the line for over 5 minutes going over just 1 passenger's ID and boarding pass. Poor IFE and inedible snack."
Pros: "The crew was very nice and helpful."
Cons: "Terminal 2 in Manila has very few options for dining and gifts. Plane was late in arriving to Terminal 2; apparently had to offload in Terminal 1, then taxi to Terminal 2, then had to be inspected extensively before we could board. Due to late boarding and ~25 wheelchairs, boarding was disorganized."
Pros: "Friendly crew"
Cons: "Not sure what that sandwich was supposed to be... but it was not good.. some kind of pseudo-Spam."
Pros: "The plane itself was very clean and well maintained"
Cons: "Staff was rude to customers, with poor responses and a lack of customer service skills. After a long delay of over two hours, you would have thought they would've have been more understanding and accomadating. They also displayed poor communication through all stages of the flight."
Pros: "The flight was faster than going to Philippines and movies is convenient"
Cons: "when you ask for extra food coz youre hungry but crew tells you wait"
Pros: "Entertainment was good... boarding was good."
Cons: "Totally uncomfortable.... big guy had his legs almost on top of mine under the seat in front of me. He was so wide, his shoulders and arms were on top of my chest at some points of the journey. Bigger people should not be able to buy coach seats. They should have size and weight restrictions."
Pros: "Paid a little more for the bulk head seat in economy so had more leg room, however, less storage. Direct flight from SFO to MNL The flight attendant were okay"
Cons: "Boarding process in Manila is confusing as once you go through security they run your bag through again AT THE GATE. I don't think I've experience this at any airport and I've been to many countries. Also, once "corralled" in your assigned gate, there is limited seating. Getting in and out to go to the bathroom or get something to eat is a hassle. PAL international has it's own terminal (2) but all the airport lounges are in 3 or 1, and you have no access to those terminal once your in 2. Finally, the food option at PAL terminal is awful. For a major Philippines airline, I wish they would upgrade their terminal and make it more appealing for international travelers. For these reasons, I would consider flying another airline from US to Manila, e.g. Cathay Pacific, United, etc."
Pros: "The safety belt works"
Cons: "3hours late for a one hour flight. Hour and half boarding then after sitting on the plane foe a hour they announced the plane w Needs repair and were waiting on a mechanic to finish the repairs. Why would they put us on a broken plane? I guess our flight was a test for the repairs. We could of sat in the terminal for the time instead of the plane."
Pros: "From on-line checkin to baggage claim in LAX was easy."
Cons: "At the gate, we had to go through another security check, which was fine. But I had to surrender the water bottle that I just bought from the concession stand across from the gate. The reason I was given was that the US rules require water is not allowed to be carried into the plane... In-flight entertainment did nto have many choices of action films."
Cons: "delayed take-off and took 20 extra minutes before disembarking"
Pros: "The flights themselves were good and the crew members were attentive to requests."
Cons: "The worst part was my departure flight was delayed a full 24 hours due to the airline combining two flights to ensure max capacity on board. No concessions were given and unfortunately I lost out on a whole day of my vacation, so beware if you book on Phillipine Airlines, you may not receive the flight dates which were originally booked."
Pros: "Crew service was satisfactory it"
Cons: "It’s been three days and they haven’t located my 1 of my 4 luggage’s . Nobody deserves this kind of treatment."
Pros: "The best flight crew and customer service was provided."
Cons: "my seat was broken and would not lock in a either upright or reclined position"
Pros: "Nothing really , service was ok but nothing special"
Cons: "The lounge was terrible , the food was average in the lounge , no international magazines or newspaper, the plane was so so so , food mediocre, entertainment was not good either ,"
Cons: "I was expecting that they will compensate for the time loss but unfortunately they did not. I asked for an earlier flight and a good seat, but they just kept me waiting."
Pros: "The flight crew and seats"
Cons: "The poor communication and control of ground staff during boarding in Manila. Will not use PAL again due to the chaos there. Communication with customers was non existent"
Pros: "Great service, lots of movies to watch with free headsets provided, seats reclined even in the economy seats, and flight was fast and smooth"
Cons: "Un-organized boarding with late gate change"
Pros: "All normal once we finally got to go..."
Cons: "Flight was delayed from Sunday to Tuesday with no explanation! Thankfully I was with people that had a condo in Manila to hang out for a few days. People told us it was a tropical storm but the airline never did...."
Pros: "Great service, comfortable aircraft, and pleasant staff. Would use them again!"
Cons: "Wish they would have warned us that we would be on lock down in the terminal at Manila when we went through security early. Cause we had to wait by the gate for 6 hours in a terminal that didn't have much else. Upstairs of Terminal 2 had no accommodations or restaurants/cafes. Just food stands. Still not bad though, would have been a nice warning though."
Pros: "the first time a strong turbulence happened, people were screaming and started praying. The pilot got on the speaker and assured the passengers that the plane is ok and able to handle any turbulence. He spoke in a very calm voice and I think it also calmed most of the passengers. I went back to sleep."
Pros: "The cabin crew were great and immediately responded when I pressed the FA button on the remote. The flight itself was relatively smooth and on time."
Cons: "The myPAL app again would not connect to the plane’s wifi although I was able to use the free 30-minute internet service. The seats are pretty hard and I used the pillow for more cushion."
Pros: "Excellent customer service from the crew and airport staff. Very nice people."
Cons: "This flight we took was an older plane, no USB ports or entertainment was available. They do offer an app to watch free movies but you have to download it where your phone has good service. They also offer free in flight wifi, but that didn't really work too well for us. Not sure if that has to do with our carrier."
Cons: "The ticket was never processed! Hence, when I arrived at the airport, I was unable to actually fly. Really, really disappointing. I recommend that Kayak reconsider its association with "Flight Network Sales.""
Pros: "on time."
Cons: "seat spacing/legroom too small. food sucks."
Pros: "the crew friendliness"
Cons: "twice delayed boarding"
Cons: "All four of my flight on Philippines Airlines were over 3 hours delayed. Nothing good about this airline. Horrible food. But the delays were beyond the pale. Do not fly this airline and if you have to, don't have a connecting flight the same day, you WILL NOT make it."
Pros: "Philippine service is always good"
Cons: "Food not so good and small seats."
Cons: "Didn't get my bags onto the connecting flight"
Pros: "Boarding and staff were fine. Was able to sleep."
Cons: "It was 2 hours late, postponed. Very old airplane. Food terrible."
Pros: "1st time to fly, the flight was good experience, the preflight delay was not good."
Cons: "flight was delayed for 2 hours before takeoff"
Pros: "Pretty much nothing"
Cons: "Wanted to upgrade & was denied due to price being promotional fare which I don't believe was explicit @ time of purchase. In any event even though I was willing to pay was denied & entire process from checkin to boarding was terrible. THEN when bags were put on conveyor they were placed with no concern & I literally saw one TEAR OPEN on the belt! Mine ended up at the wrong carousel. Lovely."
Cons: "Not charging $45 for carry-ons over 7kg"
Pros: "The crew was nice. the room temperature is fine"
Cons: "increase the thickness of the lower back of the seat."
Pros: "Not much"
Cons: "Completely disorganized, inconsistent and policies oddly enforced. My carryon which was ok to bring to Tokyo was flagged saying it was too large. Carryons total weight limitation was 7kg including everything you are carrying which was enforced arbitrary. Little common sense used."
Pros: "It's a budget airline. There was nothing remarkable (one way or the other)."
Pros: "It was very affordable"
Cons: "The prices for the luggage’s were very high and you could only take 7 kg as a carry on and no luggage’s, and it costs me 140,000 yen and my friend 250000 yen to check in luggage’s which is more than taking the train or the regular airlines."
Pros: "The flight was so swift and relaxing, check in was also a very easy stress-free process."
Cons: "Flight was delayed missed connection. Took very long time for oversized luggage."
Cons: "Be more compassionate to your passenger specially when connecting flight lost their luggage"
Pros: "It was all good except baggage policy."
Cons: "Not paying more for the baggage than the ticket."
Pros: "The flight from Manila to Kansai was ok."
Cons: "Many things. Extra luggage I’ve paid for wasn’t registered when we checked. Also, Kix and Narita didn’t allow our stroller that is IATA certified to be on hand carry even if it was allowed in our flight outside of Manila."
Pros: "Feel asleep immediately and woke up upon arrival. Efficient and smooth journey."
Cons: "Typhoons close to flight path"
Pros: "Check in and boarding was easy and efficient. Easy to book flight online"
Cons: "No food nor entertainment, but that's what you get on a cheap flight"
Pros: "Crew members are the best. They helped me inform and make sure I was less concerned on the connecting flight in Tokyo. Even though the flight delayed for 55 mintues, the flight went smoothly and made it in scheduled time. There is no food or beverage provided on the flight. It is totally okay for the short flight."
Pros: "Things were timely and staff was good"
Cons: "Tight on space, had to put up seats and tray tables 45 mins before landing...aka for more than half the flight with take off"
Pros: "everything is ok for me except carry on baggage limited 7kg for economy class. it must be 10kg"
Cons: "baggage limited 7kg for economy class."
Cons: "Last time I take this airline both trips were horrible I had to pay 150 for a bag that was 22 kg be $55"
Pros: "Options to choose specific seats (seat no., seat with extra leg room, etc), add inflight meals, add check-in baggage (per weight)"
Cons: "Online check-in not available"
Pros: "Everything went fine"
Pros: "Emergency exit seats were spacious"
Cons: "The outrageous baggage fees!"
Pros: "The flight was quick and the crew were very hospitable. They even wrote me a "Thank You" note for flying with JetStar. Domo!!!!"
Pros: "On time and organized."
Cons: "Felt like a group of cattle being hauled to market. The plane had an appropriate name.... Airbus!"
Pros: "the stewardes are nice and accomodating ."
Cons: "searching of hand carried bags before boarding the plane. hand carried bags was search doubled already before entering the gates :: 1. tv scan boarding the airlines and 2. before entering to immigrstions .. why???"
Pros: "Quick. That's really about it"
Cons: "This is not a JAL flight. It was on JetStar, which I suspect may be JAL's low cost carrier (LCC). I don't know if it is JAL or Kayak's fault, but Kayak told me JAL and then I got very confused at the airport when I was told to go to the other plane. Very cramped and crowded, and then having to connect to my next flight was a very long journey from the tarmac (where we disembarked) to the next terminal. Nobody told me anything about what I would have to do at Narita, and so there was a long time where I was wandering around very confused."
Pros: "Nothing, except we survived the flight."
Cons: "Everything, except the Crew."
Cons: "It was very comfortable seating, spacious and crew was very polite. I was pleasantly surprised. Meal was tasty."
Pros: "Clean plane, on time arrival, efficient staff Baggage delivered quickly. Check in very efficient."
Cons: "Everything is a la carte. They charge a fortune for baggage.over 20kg and are sticklers for 7 kg limit on carryons. Water is $2.50. The only thing that didn't cost was the restroom."
Pros: "The crew was nice, the food was decent."
Cons: "Seats looked a bit old, but since it was a short flier I had no issue"
Cons: "Flight was cancelled. I had to cancel my trip completely."
Pros: "The flight was on time. Every employee I encountered was professional and helpful.the entire process was very efficient."
Pros: "made up most of the time to land only a few minutes late, boarded very quickly once we were able"
Cons: "Flight left 40 minutes late, causing me to panic a bit that I would be stranded at Narita overnight."
Pros: "Efficient and quick"
Cons: "The air-conditioning was warm; like they were scrimping on electricity or something."
Pros: "Staff was friendly."
Cons: "Very cramped (I'm only 6ft). No free beverage and they are spending more time on trying to sell their logo merchandise than make the experience better."
Pros: "Very cheap price for a non-stop round-trip flight."
Cons: "Delayed for 2 hours without any clear announcement."
Cons: "Pregnancy, comfort, timeliness"
Pros: "Checking in was simple, the airline didn't lose my bags, the time it took to get bags to baggage claim was relatively quick, the crew was attentive and respectful."
Cons: "The boarding process seemed unorganized: they kept switching our gates and then passengers boarded late resulting in an about 30 minute delay to departure."
Pros: "The staff at both Narita and Chitose airport were helpful and accommodating. Staff did their best to accommodate reasonable baggage fees."
Cons: "Check in are was disorganized. I waited in line to check in for about 30 minutes only to be asked to exit the line and return ten minutes later because I was was early. Would have been nice to be notified prior to waiting in line that they don't accept early check ins as most airlines do. I was disappointed the flight does not include a check in bag. I was also unable to pay for my check in luggage the day before due to a system error and had to pay more the day of to check in my bag. There was also an hour flight delay due to the weather which you can't help, but the associate at check in said she would make sure my bag is loaded last so that it will be taken out first in order for me to quickly grab my belongings and catch my connecting flight. Unfortunately they did not come out right away and I barely made it to my flight."
Pros: "Crew is extremely courteous, flights were on time and seats were comfortable."
Cons: "Food was good but not the best I've had on an international flight."
Pros: "Just average"
Cons: "Service was bad Was skipped while they offered drinks and never cam back thru Never even offered water on 5 1/2 hour flight"
Cons: "The seats were extremely uncomfortable. No beverages offered on a four hour flight."
Pros: "On time no delays"
Cons: "Comfort in seats"
Pros: "cabin crew hairstyle"
Cons: "being LATE caused immense problems since transport stops f running from narita into tokyo!!"
Pros: "Cost and scheduled flight times"
Cons: "Flight was delayed, the plane was hot all the way, carry on policy seemed to be randomly enforced"
Pros: "It was a fast flight"
Cons: "They charged us $140 for 3 bags of luggage. Two of which were normal carry on luggage you would find at any airline in the states included in your flight. Also, they charged us for water, a free beverage as a public right to have which was disappointing. Horrible airline trying to charge us for things normally included in flight service. Won't fly jetstar again. Would have been cheaper to take the Shinkansen to Tokyo after the charge on our luggage."
Pros: "Responsive crew, pleasant departure and landing"
Cons: "Food, drinks, you name it are provided at a cost and it's not especially cheap. Bring your own snacks and water for any flight over 2 hrs!"
Cons: "Curry is not tasty, both first flight and going back flight. Poke and chicken curry I preordered. And I didn't like broccoli but I couldn't change during the board."
Pros: "Great crew. Very efficient"
Cons: "No food or drink service. Crew had difficulty announcing boarding process in English."
Pros: "Smoothest flight experience in awhile. Easy checkin and boarding, Took off on time, not cramped, smooth flight."
Pros: "Promptness of flight schedulr, courtesy of all personnel."
Cons: "No dislikes."
Pros: "The jetstar guys at the boarding gates are so rude and racist !! I will never t ravel with them and will discourage people to travel on jet star. sorry"
Pros: "Aero bridge availability"
Cons: "Choice to meals like McD mix and match. Can choose other combination of same value"
Pros: "Nothing. It's cheap and really not because you pay for everything extra."
Cons: "Rude customer service. Baggage cost more than the flight."
Cons: "Boarding pass and ticket did not specify terminal 2!!! Automatic check in not clear"
Pros: "The new seats are good. I didn't get any back pain."
Cons: "Not much."
Cons: "I was sold an empty Marshall 111 box in a sealed Duty Free bag or 136 USD. COMPLAINED WHEN DISCOVER AT HOME THAT NIGHT. SINCE THEN GIVEN THE RUN AROUND"
Cons: "The flight can’t even provide a plastic bag for me to pack my pre order meal."
Pros: "I will say that the AirAsia crews do save the day. This is my first time flying AirAsia on a 3 leg trip (currently on leg 2) and the crew members have been absolutely awesome and stellar."
Cons: "I’m just a BIG guy so space is my overall complaint. But as my first experience with AirAsia, it has not been a great one. First my initial flight kept being delayed and delayed until it was actually canceled. Then my second leg of my vacation trip, again, delayed and they just had us standing in line waiting to board our flight. Again I give praise to the wonderful crew members for the stellar and comforting service. They truly are the reason I have not given up on AirAsia just yet. Now I do have one leg left, my tip home...I’m hoping that this one will be the overall best experience for my AirAsia. I’m praying for an on time departure, and another wonderful staff and just a tiny bit more leg space. Wish me luck"
Pros: "Price. Number of flights."
Cons: "The 7kg hardline AFTER doing the document check nearly caused me to miss my flight thus potentially missing a connection. If AsiAsia are going to keep to this 7kg hardline they really need to do it across all airports and do it during the document check so the number of queues costumers are subjected to are minimized. I did purchase extra weight when purchasing the ticket however that weight MUST be in checked bags only. No margin here for discussion. Perhaps HotSeat passengers are less scrutinized??? This all may be just some transitional pains here and other airlines may follow the same model but in my 200+ flights on Nok Air this has NEVER happened. In fact, they (Nok) have NEVER weighed my carry on bag. Such a shame as the rest of the flight experience was above average. This hardline approach will be an issue if they continue until they beat their customers into taking or leaving it in my opinion. First AirAsia flight for me so the vets reading this will be smiling quietly to themselves ;-)"
Cons: "In flight food is available for cash in Malasian ringgit only, which makes it unavailable for those international passengers leaving Malaysia who get rid of local currency on their way out of country"
Cons: "No free entertainment and did not eat on flight"
Cons: "One hour delay on runway"
Cons: "They changed the time without announcing anyone. Each day the flight is at a different time."
Pros: "Overall in flight experience quite good."
Cons: "Flight Delayed twice for boarding to and come BKK. Abit disappointed for not time. As.it ruined my initial planning and wasted so valuable time to visit new exploring place in bkk."
Pros: "Everything was great"
Cons: "The head stewardess pronounced a few words wrong"
Pros: "He flight boarded on tkme"
Cons: "The flight sat on the runway for ages and there was no explanation as to why we took off and landed so late."
Pros: "The aircraf was brand new"
Pros: "Good: cheap and on time. Bad: aways slow check-in and uncomfortable seating. Everything a budget airline should be."
Pros: "On this one particular leg of the flight from KUL to KIX, this has got to be the best looking crew ever in my 50+ years of flying, both male and female attendants. The girls are gorgeous, practically models. Almost makes up for the lack of on-board entertainment."
Pros: "Awesome services - on the air and on the ground"
Cons: "Can't think of any"
Pros: "Efficient service & great crew"
Cons: "constant flight delays"
Pros: "Nice clean plane and efficient staff"
Cons: "We Pre ordered (and paid for) meals when we booked our tickets, having flown Air Asia before we knew what was good and what wasn't. Somehow our orders were lost and we got the 'default' meal on all flights which was sweet and sour chicken meatballs which was almost as awful as it sounds. We heard the same thing happen to the lady in the seat behind us. Staff pretty much ignored our complaint. There's also a weird process with check in where you get processed into a small lounge Pre flight with no food or shops, there doesn't appear to be a reason for this other than making you sit somewhere cramped and uncomfortable for an hour before your 9 hour flight."
Pros: "Almost on all regional flghts i had to pay as much for my luggage as for my ticket."
Cons: "Luggage scheme."
Pros: "Staff was very attentive and well trained! Arrived without any delays. Everything was great!"
Pros: "Staff very helpful and knowledgeable... enjoyed my flight! Thank you so much!"
Cons: "Nothing...everything was perfect!"
Pros: "On time.. .short flight"
Cons: "Cramped seats"
Cons: "Badly managed check-in queue even for online checked passengers doing bag drop - 3 hours before departure at NAIA 3. There was no announcement from airline staff or anyone for that matter at the gate that the plane will be delayed. Plane departed 2 hours late and sitting in the tarmac with poor cooling inside the plane. Badly managed budget airline."
Cons: "Flight was delayed twice. We missed our connecting flight and the next flight wouldn't be until the next day. Customer service was ridiculously slow."
Cons: "No attention to our needs. I booked a wheelchair for my mom from manila to bkk. No wheelchair was provided from malaysia to bkk. I even push my mom in manila airport coz they said they dont have enough staff. My mom had a stroke and she walked all the way in kuala lumpur. What a lousy airline you have"
Pros: "The price"
Cons: "You don't even get water"
Pros: "Good because of direct flight"
Pros: "wifi. while boarding staff try to sort us with seats numbers, good, but the procedure should be improved. friendly staff."
Cons: "boarding was delayed till last minutes before takeoff. no meal included in ticket (ok, it's a lowcoster)."
Cons: "It was one hour late"
Pros: "New aircraft A320-200 NEO"
Cons: "Flight delay without information. Delay almost 1:45hrs."
Pros: "Service ..very good"
Cons: "Flight Delay"
Cons: "Bag fees not clear and totally unreasonable, no way to check in or check bags online unless you register with their nosy BIG Points. Late by 1.5 hours! Can't get ANYTHING to eat or drink without paying in local currency cash, not even water. Seats squished together and really uncomfortable. Baggage takes a long time to come out. Poor wayfinding at Kuala Lumpur Airport."
Pros: "Hard to complain about a $100 USD flight."
Cons: "KLIA 2 does take some time to get from the entrance to the gate. Once at the gate though the flight was delayed 45 minutes."
Pros: "The crew"
Cons: "Seats are uncomfortable, no complimentary drinks or food."
Pros: "it was a very nice and clean plane."
Cons: "They dont give anything complimentary - not even drinks or water!"
Pros: "Clean plane"
Cons: "Charged for everything . We paid $1.50 USD for a small cup of tea."
Pros: "It was nice to see a vegetarian option on an in flight menu. The vegetarian curry was nice."
Cons: "We arrived a full 2 hours before our flight, as did many other people. Unfortunately, as they only had 2 people working at the check-in desk, we waited in line for over an hour to get checked in. Everyone was telling the staff that we were all at risk of missing our flight (as we still needed to clear security and immigration), however nothing changed. The girls behind the desk seemed genuinely flustered and sorry about the situation, but unfortunately no one else came to support. We made our flight by the skin of our teeth, but it seems that people in line behind us weren't so lucky."
Pros: "The food"
Cons: "Took 2 hours to check in. They charged me $130 to check one bag. Flight was 2 hours delayed."
Cons: "Silkair service was insincere and lousy nowadays."