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Everything was great, the infotainment system was glitching but this was not a big deal.

I will fly this going forward especially for ORD to EBB and the reverse.

The crew was unfriendly and very rude to name a few (Helina). I felt unsafe due to most of the cabinets were open while on flight. All in all the flight was ok, but the crew needed more training on customer service most of all for international flights.

Delays delays making us miss or next connection to IAD hence having to stay additional 24 hrs in Addis Ababa

worst was delayed luggage. could see luggage was still in Singapore but they insist I wait till all luggage are unloaded before filing a report. took 2 days to arrive and I had to collect it myself from the airport

The flight delayef for over 2 hours so my route was changed leading to arriving to my destination without my luggage

The food needs to improve especially the fish as there where only 3 fish cubes in my plate.

I still cannot find my luggage. I need my luggage.

The flight was one hour late. The food is mediocre and the screen was broken

On my return flight the TV did not work the entire flight! They knew it wasn’t working but they let me sit there. The guy sitting nièce to me told me he was ok the previous flight and it wasn’t working. This is business class by the way!