Service needs to improve. Air hostess do not register flyers request and we need to keep on repeating our request to them on multiple occasions
Service needs to improve. Air hostess do not register flyers request and we need to keep on repeating our request to them on multiple occasions
The experience was not as pleasant returning as leaving. Went through clearance twice, crew was not as customer focused.
Inexperienced e crew, no personal greeting for gold member, not the same emirates service that I know. I take this flight almost weekly
Emirates flights always nice. Service rendered by the staff is superb.I am always comfortable in Emirates flights.
Serving food took so long . Almost time close to lend. Plus during landing air pressure in cabin cuss ear blocked took long time to unblock.
Emirates is usually on time, but not this trip. Also, during the flight the attendants disappear unless called upon. Very strange. I have watched the quality of Emirates service diminish over the last five years.
Overall experience was bad , one does not expect after travelling for 14 hrs in Boing 777-300 ER to be pushed in to a craft with a extermly poor seating pitch, no room for hand baggage in the luggege bins and extermly poor service quality. This patch made my overall expereince mediocre and would definetly look for better choices when flying in or out of Delhi in future.
There was a smell front the washroom on flight. There could have been efforts to ensure better sanitation/air circulation once used severally.
Staff not as attentive as they were Return flight was rushed for food I believe that Emirates are high prices for what they offer now Can't fault entertainment system
Flight attendant Catalina was one of best ever. Paid attention to every detail. Food was good. Comfortable private seats in business class. We were not allowed in business class lounge in Dubai because our ticket supposedly didn’t cover this. They said our travel agent should of told us that. That has never happened on any other airline before. Beware of this especially if you have a long layover like we did.
The flight was one hour late. The food is mediocre and the screen was broken
it was a nice tripe but they need to work on the serving of soda,they should be abled to serve cain soda not on cup.At least each passenger should be entitled to one cain of soda not serving on cup.thanks.
On my return flight the TV did not work the entire flight! They knew it wasn’t working but they let me sit there. The guy sitting nièce to me told me he was ok the previous flight and it wasn’t working. This is business class by the way!
The check in staff was amazing. Best customer service! The plane was old! My entertainment on the first flight didn't work at all, in my seat or in the seat next to me. The bathroom doors were old and troublesome. One of the bathrooms, the whole sink panel was broken. Everything felt old and falling apart. The airline stewardesses were amazing and quite hospitable. When there were delays, they kept us well informed. Transit was GREAT! I wasn't sure how I would make it to my next flight in 1 1/2 hours but the security lines were short and efficient. The C gates in Addis Ababa were CROWDED! That whole space downstairs was too crowded and challenging to manuever. I usually fly Ethiopian within Africa and was interested to see how the experience would be intercontinental. Overall, I would choose it again if it was cheaper than Delta/Air France or Lufthansa/KLM. I wouldn't make it a first choice if the prices were the same because the planes are so old! The food and entertainment also weren't as good. Good selection of movies but as I mentioned, on the first flight they didn't work at all (I slept so it was okay) and the 2nd flight it was glitchy. All in all, I didn't hate it but it would be a first choice only if it's cheaper.
The wifi service was really poor I try to use it the service was extremely poor if that could be improved that will go a long way
Entertainment system poor - couldn't hear, no flight info etc.
I've never been served three bread courses in a single meal before. Was really impressed by the novelty of that.