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What a great trip . From check in to the upgrade we received a big shout out to Cleverson who was able to help us navigate the whole process super patient and was just one of the best customer service experiences we received in a very long time . The amazing staff on the flight who went above and beyond to make sure we were comfortable amazing food and service if you have te opportunity to upgrade it's a must and well worth it.

Everything was great except the boarding experience. After the check in, they "packed us" in a small area, very hot there. It would be nice to be aware of this, I'd wait on the outside area

Milan airport was bad experience. They should be more polite.

Emirates is always a pleasure to travel on. From the spectacular First and Business Class configurations of your big A380 and 777, to the Bar Lounge to, of course, your impecable on board flight attendance and their iconic uniform, now also even available for young girls. All the destinations that Emirates offers makes it an airline of choice many a time.

We boarded via a mobile gate in Dubai. I don't care for the bus ride from the gate to the plane

Most aspects of the flight were great! The entertainment was mediocre, though, which made such a long flight less enjoyable.

Nice selection of movies and TV shows. Plane was generally nice, not the newest but nice nonetheless. However, Emirates should have cancelled the flight, as hardly any flights flew out of Dubai at the time. Flight delays and cancellation was poorly communicated and passengers were left guessing and to their own devices on what to do. Connection desks were staffed too thinly, there was one desk with more than a hundred clients and just one poor lady. When I had my flights rebooked, I was told meal vouchers can be scanned using my boarding pass, nope. Was told to comeback for my hotel voucher, none. Had to book my hotel voucher the usual way through Dubai Connect despite having been told twice to comeback to the counters twice.

I was traveling business purposes and I only had one carry on and a personal computer back pack . My carry on was 8.5 kg little more than allowable. At jfk airport check in they did not let me carry it . I was little disappointed.

The individual attention the crew gives to passengers is commendable and I find them positively helpful.

Ask for extra blanket if needed. Also middle seating have bad access position to access reading light and vent so only choose those seating if traveling as family or friends, etc.