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The stewardesses were excellent! The food and service were great. I will definitely fly ANA in the future.

Overall great. For improvement: early online check-in with seat choice.

The food was really good and healthy. Hopefully, next time final confirmation before the flight is earlier with complete information such as the Seat and Terminal Numbers.

LAX to San Francisco under UA was sooooo stressful! Flights was delayed and no assistance from the airline to the next flight. Flew UA twice and both flights highly distressful.

The organized check in , the delicious meals, in flight entertainment selection and most of all the friendliness of the flight attendants with prompt and personalized service..

Great first time experience on this airline. Very professional staff and great service.

Business class on ANA was awesome. There lie flat seats made it easier to sleep on a 12 hour flight. Food was great and service was excellent.

The staff are very kind ,friendly and helpful .This is my first time flying with ANA and surely will fly again.

Cabin crew were excellent in taking care of my mom as she boarded the aircraft from her wheelchair. Did not care much for the food served.

The ehole fliht went smoothly. No delays. Bur the food was not good.

They are offering less and less for more and more. They changed our seat that we paid extra to select at the last minute. The seats are way too narrow and my elbows went numb.

I explained this tragedy already with Jazz It was terrible starting with Jazz delayed 3 times so that I missed my direct flight to Mexico City and the only option was a 19 hour trip to Toronto and then down to Mexico City I was delayed by a day I had to sleep in tbe Airport on a hard bench I was given vouchers which were not honored I had no place to eat until 0545 and then catch my flight which was boarding I went to the AC counter to c/o and that was to no avail I then had the experience of my suitcase being lost and no clothes gor 2 days

Flight delayed by 90 min making for a 2 am check in at destination hotel.

Breakfast sandwich option sold out by row 30 One flight attendant not very amicable (spoke to a few people about her)

Baggage lost and still waiting. Lack of communication. Expect more from our national airline

The boarding was very slow, worse at arriving. The rest was okay

Flight was delayed over one hour because there was no pilot

Glasses of water very small, no any snack and at the second time that the air attendant serve water or juice, she ignored us, only some passengers had something to drink.😕

The flight was delayed because the entertainement system didn't work Legroom is terrible, overcrowded plane

After two unsuccessful landing attempts, was diverted to Guadalajara for over 6 hours with very little communication/explanation from the crew. Also not allowed to deplane. Awful way to begin a vacation.