Overall great. For improvement: early online check-in with seat choice.
The food was really good and healthy. Hopefully, next time final confirmation before the flight is earlier with complete information such as the Seat and Terminal Numbers.
LAX to San Francisco under UA was sooooo stressful! Flights was delayed and no assistance from the airline to the next flight. Flew UA twice and both flights highly distressful.
The organized check in , the delicious meals, in flight entertainment selection and most of all the friendliness of the flight attendants with prompt and personalized service..
Great first time experience on this airline. Very professional staff and great service.
Business class on ANA was awesome. There lie flat seats made it easier to sleep on a 12 hour flight. Food was great and service was excellent.
The staff are very kind ,friendly and helpful .This is my first time flying with ANA and surely will fly again.
Cabin crew were excellent in taking care of my mom as she boarded the aircraft from her wheelchair. Did not care much for the food served.
The ehole fliht went smoothly. No delays. Bur the food was not good.
The cabin temperature is warmer than I expected and there’s no other way for me to control the temperature. It’s centrally controlled so it’s consistent for everybody. There’s no air flow that I could direct to me if I’m hot. I also noticed people wearing sleeveless shirt. I’m not the only one who noticed that the temp is warm. In a crowded plane, temp should be a little colder, not warm. People can use sweater or use blankets. When it’s warm, there’s no other way to cool down. All 3 ANA planes that I’ve had this trip were all the same. It’s warm. It gets a little claustrophobic if there’s no air flowing or the temp is warm
They are offering less and less for more and more. They changed our seat that we paid extra to select at the last minute. The seats are way too narrow and my elbows went numb.
Business Class was great with two exceptions: they should board Business Class Only first, then loyalty, then handicapped and families with young children then by zone. With all the loyalty and credit card holders and families with kids, dozens boarded before us and we were in row 3. My only other compliant with Air Canada is they don’t serve drinks and snacks in business class until at a cruising altitude. Transat and Emirates serve prior to takeoff which is especially nice during boarding of big planes and de-icing.
I explained this tragedy already with Jazz It was terrible starting with Jazz delayed 3 times so that I missed my direct flight to Mexico City and the only option was a 19 hour trip to Toronto and then down to Mexico City I was delayed by a day I had to sleep in tbe Airport on a hard bench I was given vouchers which were not honored I had no place to eat until 0545 and then catch my flight which was boarding I went to the AC counter to c/o and that was to no avail I then had the experience of my suitcase being lost and no clothes gor 2 days
No entertainment system. Paid extra for wider seats but not worth the cost. Flight left a little late and arrived early.
Seats were so small. I’m 6ft and a good 20% of me hung out into the aisle and the flight attendants come dashing with the cart. On multiple occasions they hit me before saying mind your elbows and knees. I’m like, yes, but where do i put them. There isn’t a space that exists that i can fold into. The carts are so close to the seats when they pass through that i regularly felt water dripping on me as they poured drinks. Overall 3/10 experience. Highly unlikely to recommend
Would have preferred a better food menu. Other than that, no complaints.
Flight delayed by 90 min making for a 2 am check in at destination hotel.
Flight left on time. Crew was polite and helpful. Flight arrived early at destination. Had some trouble with in-flight entertainment system (not built in to seat-back) but found a work-around. Good experience.
Air Canada business class used to be among the best among North American airlines, however it has gone downhill since the last time I flew with them. They didn't even offer any drinks prior to takeoff despite having over 30 minutes on the ground for boarding and de-icing. Once we got in the air the service was fine, however the food was lukewarm at best and just okay. The warm bread and spring mix salad was very good at least. My main complaint is they were letting economy guests use our washroom. Presumably because the Max 8 only has one in the rear. However as I was sitting in row 1 I constantly had passengers waiting in line for the toilet.
Breakfast sandwich option sold out by row 30 One flight attendant not very amicable (spoke to a few people about her)
