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Worst trip ever from the beginning to the end I will never travel with that airline again. I made a big mistake by not going with my regular schedule flight with Qatar airline. Even underpriced cheat me of my 134 dollars I paid for special seats and they kept my money and didn't pay the airline for the seats for me.

Worst flight I ever had I payed for special seats with underpriced which I never recieved. I will like you to make sure that I am refunded my 134.00 dollars that I paid for the seats that I never received. I am looking forward for Kayak to look into this issue with underpriced because they took my money and never booked the seats for me with the airline.

I wish Emirates had lights to Philadelphia (PHL) in USA.

More organised boarding process. It was a circus. Otherwise absolutely top class flight

Emirates is good airlines. But there plane seats were very small and congested. Need to little good and big seats in economy class.

We did not fly and our agent has been uncilling and uncooperative to help us rebook flight. We will never use Kayak ever again to book our flights, and we will let our network of friends know that using Kayak is equal to losing $$$$$.

Absolutely horrible all around especially for such a long 13-14 hour flight - terrible food - ancient entertainment - legroom worse than a short air Asia flight - not enough toilets

The boarding experience was worst ever. Single aerobridge used for boarding and deboarding which led to lot of chaos. Food options were not great. First flight delayed by more than 3 hours which led to missing of the next flight we were stuck at Dubai airport by more than 6 hours

Surprised how empty comfortable seats in economy were not offered by crew to tall passengers. Felt like courtesy hall mark of emirates is changing. We were told in order to get those seats we have to pay $210. Not the emirates I know from past travels.

I am vegan. The food was balanced, tasty and enough. I enjoyed the ride. The crew was very friendly and went out of their way to please the passengers.

Cathay flight was fine, Amsterdam airport was a nightmare, spent way too much time walking to our next connection, no travelators.

Not good. Small seats. Not enough food that customers wanted. No special requests were given that i could see. Slow response from flight attendants

Mediocre. Nothing special. Bad airline food Never received the food I requested Slow response from ground staff concerning my wheelchair. I was left at a holding area and had to walk the distance to the gate. In Hong Kong

Cathay Pacific helps me with the planning due to weather delays. Well planed flights.

Both my husband and I ordered the fish for dinner and we both got sick and throwing up on the plane. I don’t think the seafood was handled properly and I for sure will not order fish the next time around.

Dinner was served at the wrong time as soon as we boarded. Most were sleeping.. there was no food service carts for hours. We had to specifically ask for water, snacks etc. for the 15 hour plus flight, there should have been 3 meals served. Instead we only got the breakfast 1 hour before landing. Will try other airlines like Qatar for future travels.

Great experience, smooth checking, boarding and flight. Service during flight were great, crew members were very professional. Thank you!

The employees are very nice and good. The delay due to the aircraft is not a good thing. Planning for such problems should be an easy task.

The crew staffs are very nice. The temperature is too low.

My biggest complaint is the comfort and no good movies to choose from. My headphones didn't work either. 😔

Basics were there, but a 5:15 flight with almost no food ans no entertainment, it is quite long.

service was slow and at times there was no service at all in premium plus seats. they do not care about people in premium plus

Onboarding process was great and efficient. Plane was very new and entertainment choices were great. The only complain is no meal despite it was a flight that is longer than 6 hours.

Flight was delayed due to weather and clogged toilet. Had to deplane. Flight was 3 hours delayed. Crew was awesome and offered water and snacks.

Extremely uncomfortable sitting in a small space for 2 hours, especially for older people. Understood it was circumstantial.

Shout out to the check in counter staff in Richmond. So pleasant and helpful with ticketing and seat selection.

Both flights were late by about 30 minutes .. Other than that, everything was ok..

United is today and old, the planes, the staff, the business processes. Yet they expect premium prices for a less than average flight experience. I should have remembered to stay away from them and will remember to stay away from them in the future since I'm traveling a lot again. In a nutshell, they suck eggs.

Not worth the premium paid for the first class ticket

Fine. Though no food or entertainment so the survey needs to be updated with those options.