I always enjoy flying with Japanese Airlines. The whole experience is always a pleasure. This flight was no exception. Thank you Kayak for making it so easy to decide.
Very smooth onboarding and offboarding. Food provided was cold and not the best.
Service and the plane itself were terrific, but the extensive delays both before we left and after were a real pain.
The seats were narrower compare to other airlines traveling to Asia, which makes them uncomfortable after 6 hours The plane was worn, my tray table wasn’t level, You had to pay for WiFi and no Bluetooth option to use your own headphones. The crew was excellent in servicing the food and drinks. However I felt they needed some extra hands to serve the two sections of economy at the same time. They run out of one of the food option as they got to the rear section of the plane. Having travel on other Asian airlines during this trip; American Airlines can learn a bit from them, but I wonder if their service is geared towards a clientele that has become accustomed to not expect to much from an airline.
The crew was great, food was good. My concern is about the plane itself. It wasn't super clean, and during the landing process (after attendants had to take their seats) the air conditioning vent above my daughter's head started leaking a lot of water. It leaked for about 30 minutes, until we landed. I let the attendant know about the leak as we were getting off the plane, and she was very kind about saying she'd look into it. Given concerns about hygiene on planes, plus the fact that my daughter had to hold the blanket over her for 30 minutes to avoid getting soaked, that was not a great situation.
I am trying to select a seat during booking but it respond that set assigment will be given during check in, and the seat assignment they give is in the middle seat and 2 row from the rest rooms, i am the person who pee a lot in this case I disturb so much the person beside me ,this trip is from Haneda to Texas, the trip from Texas to Cvg is a much better because its a smaller plane few passenger
Boarding and crew service were excellent. Food was mediocre, not as good as our last trip four years ago.
My first issue is the lack of clarity with the airlines. I know that Japan airlines and American Airlines are partners, but I couldn’t figure out which airline I was flying with. I got the flight info for Japan airlines and ended up on American. After my Kayak booking (via Underpricer) I got a phone call to see if I wanted up choose a seat and pay for luggage fees. both American and Japan airlines offer 2 carryons and 2 regular luggage checked in at no additional fees to Tokyo. Having already done my research, I opted out on their “Offer” and just contacted the airline directly to pay for upgraded seats (Which were cheaper than the Underpricer deal) My top complaint was the flight delay from HND to LAX it wasn’t until I had already made my unchangable airport drop off car reservations , that I received 3 hour flight delay email. I was forced to be there 6 hours prior to the departure. They were kind enough to give us a limited restaurant food voucher- which was 1900 yen ( I saw Delta food vouchers were 2000 yen). My teen and I ate food court pizza. The flight arrived when expected, The food was mid on the flight. I slept and woke up about 1.5 hours to LAX. I had waffles ( which also contained 1 mushroom and 1 tomato in the same tray) and 3 small pieces of fruit. All went well, just remember to check on your 3rd party ticket companies. Some seem to be sneaky All in all it was a very long day, we made it back safe.
service was excellent. crew very polite, courteous, and good service especially to passengers like me who is a wheelchair passenger
First of all it’s an American Airline flight not JAL as advertised. Code share is deceiving. Seats are uncomfortable. Stewards in our section were not friendly, felt rude at times.
My son flew and had a great experience.. thank you for taking care of my baby
One of the business class panels where we were sitting was broken and it didn’t close. Therefore, the be privacy was limited.
Choice of movies dated as with the screens. Major room for improvement on the software to sort and select choices.
The neck support for the economy seats is poorly designed. It’s hard to sleep even on inclined position.
As always, there is that one or two flight attendants that could be better.
Flight was excellent. Transfer from one airport to another airport for a connecting flight was difficult and stressful.
I loved everything about my experience!!! The staff were absolutely incredible. I can not wait to fly again with them.
ANA split my family of 4 by seating us each separately which didn't seem to make much sense. Both ways we were not seated together and the glitch int he online check in system meant we could not change our seats or get boarding passes without seeing a person at the airport counnter. The staff however offered good service in the air.
Delays, plane transfer due to malfunction, no entertainment, limited beverage service.
The food was not great and the seats you need a little bit more space to put your things down around you: the blankets and toiletry bag were good. Flight was on time and bags etc no issues
Flight went very well. Cabin crew were all courteous and very helpful, always with smiles on their faces. Food was great. I always love heated nuts with wine. Flying business class with Philippine Airlines is always a pleasant experience.
It was never explained why the departure flight was canceled and delayed for 1.5 hours. It would have been nice to stick with the original itinerary.
Everything was great, except for the inflight entertainment, which wouldn't work on my Samsung Zflip. The flight was smooth despite the heavy rains exiting Tokyo. The cabin crew were very attentive and friendly. I had the pork katsudon, which was very tender and flavorful.
Expensive and yet uncomfortable. Was told by the crew to get back to us for the breakfast meal but never returned, my child was hungry
Worst airline. They had 3 security checks just to get onboard and no notification prior. Had to throw away any liquid bought at duty free because one of the security checks was prior to boarding the plane. My onboard media console was not working, the flight attendant said they will check on it but did nothing. Pretended we did not ask for it to be rectified for a 17hr plane ride. Horrible experience. My first and last time taking Philippines Airlines.
There is a problem with the sound while watching movie or listening to the music ( the sound is static & goes on and off). Aside from the sound, the experience was good & stewardesses are nice.
Boarded the plane last even while I was seated at the back and had to have my bag separate. The same exact special request meal was served as the flight an hour beforehand
The crew were lovely and also attentive. The food was overcooked and hard to enjoy. Slept well enough .....so the seats are comfortable for sleeping and sitting.
The food was ordinary, this could be improved. Sleeping was comfortable enough for several hours sleep. The layover time in Manila Mabuhay lounge for 17 hours was awful. Surely I could have been given a flight to Perth within that time on another airline. At 74 years of age I find that far too long and stressful and will probably not travel with Philippine Airlines again for that reason. The food offering on board and in the lounge was also a little underwhelming. The crew were wonderful and the flight comfort was good also.
Free wifi or cheaper wifi rate will be better. Or upgrade your entertainment system.
The staff were excellent, the seat comfort is very poor on a three hour flight, Scoot Airline seats were poor quality also, they are okay for a short flight time of no more than one hour!
Your check in lines were terrible everything else was great!
flight cancelled.. booked through orbitz, yet orbitz won't handle refunds.. never use them again..
Super delayed. Delayed to get the bus, delayed to get off the bus, delayed to take off.
The seats are too cramped, there is barely enough room to shift weight. This could be easy to endure in a one-hour flight, but not more than that. The crew did not clean up shortly after meals. The tray table remained open because of the meal and ate up what is left of the little seating space. The crew were just idling by for 45 minutes before they collected the trash. The airline did not inspect carry-on luggage. Most of the passengers brought too many bags, too large and/or over the weight limit. This undermines safety and discourages those who pay extra for checked bags just to comply with the airline regulations. If the airline is not inspecting carry-on luggage, why should I pay more just to check in some bags?
better handling of the checked in luggage. they destroyed mine
It was a low cost flight, so no high expectations. The experience was average.
Flight was delayed for almost 30 minutea, I had difficulties to catch up the connecting flight. Bit due to tje well organized Singapore airport I was able to make it
I was rebook by the other airpott because of the delayed flight
Poor service in Bangkok. Flight attendant is not friendly. You have to buy everything like water and coffee. Expecting for International should have free food or free snacks.
