|Top route||Okinawa Naha to Tokyo Haneda|
|Top airport||Tokyo Haneda|
It was a great flight, the boarding was easy and I wasn’t rushed to make my connecting flights. The crew was great and overall, a very nice experience!
Boarding could be quicker for business class passengers.
Everything is excellent!
Love every thing about this flight, Japan airline was wonderful but the flight from LA to Japan Haneda by American Airline was horrible. The flight crew was like a zombies. I was in the premium economy for 10,30 hours flight , we got 1 cup of warm coffee no one ever come back to ask for the refill and 1 can of coke. In the future I will book Japan airlines for both leg.
Our flight was deleted over 6 hours
My flight (JL16) was delayed from 4:25 pm to 9:00 pm, and JAL provided 2 meal & drink voucher, each. On this flight, there was only one breakfast set offered and it did not meet my liking.
It was great, slept through flight. Miracle
Was late getting out but that’s par for the course these days. Great crew, very efficient
The staff, only the man was fine. The black ladie showed attitude and humiliated me in front of everyone.
Good communications, on time.
Would not suggest using kayak, they just pawn you off to another 3rd party website who dont inform of you any of your needs for international flight, so when i landed in dallas from orlando i was informed i would need a 3rd vaccine to be allow on the plane, this is after the fact that i was told i needed a “ one health pass” to enter the Philippines, all in all , cost me another 400-500 dollars that i could of planned around if i was informed , would not suggest using kayak for anything
So kayak nor the company they used ( chatdeal) informed me of any of the extra things i would need for my travel from orlando to the Philippines, such as the one health pass to enter the Philippines, or the 3rd covid shot that i needed to enter japan, so while in dallas i had to use multiple taxis and scramble around to try to get a 3rd vaccine since the airport didnt offer this service, cost me another 400-500 dollars that i didnt plan and i would not suggest using kayak for any of your traveling needs
Flight was canceled
The aircraft is well prepared, clean and kept clean through the flight. Toilets are constantly attended too. The crew are efficient and friendly. They are courteous to passengers and where people slept through a meal service they would come back to them when they were awake and asked if they could bring them their meal Any request was quickly attended too and every time they said "sorry for keeping you waiting" the thing was they were so fast you didn't wait ! I can't highly recommend them enough After travelling 5 different carriers on this trip including a gulf carrier, 3 European carriers and an Australian carrier They were miles ahead !
We lost all 4 our luggages when we arrived the destination. American Airlines are terrible, American Airlines delayed our flight and American Airlines does not care customer we have to solve the problem by ourselves. We asked American Airlines changed other flight so we have enough time to catch next connections with Japan Airlines.when we arrived destination but our 4 luggages were not there
1st America delayed my fight and American airline does not care connection fight we sold problems by ourselves. We asked American airline to help us to change other flight so we have time to catch connection Japan flight also asked American Airline so many time to make sure our luggages should go with us but when we arrived the destination but 4 our luggage’s were not arrived with us. Now we do not know where and when we will get our luggages.
Boarding quick. Cabin crew very kind. Good movie options. My companion ordered the vegan meal ahead of time and it was very good. I opted out of meals so I could sleep, but they made me put my seat upright during the meals, so I couldn’t actually sleep through them anyway.
The crew was wonderful. I lost my boarding pass for my next flight to Bangkok and in Narita one of the flight crew walked us and made sure I would get a replacement boarding pass. It was midnight and the airport was big and she went out of her way to make sure i could continue my flight. So impressed and grateful for her help. Thank you from the bottom if my heart!
They Lost all my luggage and still couldnt track them. American airlines sucks.
severe delay, plane almost reach runway but turn back and return to boarding gate to fuel. pilot say “company request to return to gate” crazy! delayed for about 1.5hour (std 18:10, atd 19::30japan time)
Good but some room lost under seat in front with newer design.
Very disappointed on the food ..needs a big improvement
The comfort and space for premium economy
Japan Airlines was awesome. Had no issues with them. The only issue we had was actually with Kayak and the vendor they used to sell our tickets. Due to the fact that we did not purchase our tickets directly through Japan Airlines we were not able to login to their app and get boarding passes. We only take carry on luggage with us so having to wait at the ticket counter was annoying. Getting boarding passes beforehand is a great feature and not having that ability was frustrating.
Very few entertainment options Seats uncomfortable but reasonable leg space for economy Food left much to be desired. Crew very rushed and impatient
Poor service in business class attendant crew disappeared for 90 % of flight doing minimum
We were delayed due to de icing, but other than that a good flight.
Service was slow
We had good experience from Manila toDFW UNTIL boarding to Tampa . Nature came to visit us with bad weather around the area everyone was on stand still til it's clear. Big difference bet JAL and American Airlines . Waited for more than an hour without water or snacks and that's not natures fault anymore. .I was very hunger during that time. Oh well.....
On board Japan Airlines flights, cabin baggage should not exceed 55x40x25cm. If your hand luggage is bigger, the Japan Airlines assistance team will most likely ask you to pay extra for checked luggage.
Japan Airlines offers direct flights to 79 cities in 21 different countries. Tokyo, Okinawa, and Fukuoka are the most popular cities covered by Japan Airlines.
Japan Airlines concentrates most of its flight operations in Tokyo.
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