|Top route||Sapporo Chitose to Tokyo Haneda|
|Top airport||Tokyo Haneda|
Stewardesses are so nice! Food is really good I will choose japan airline again!
Flight from Tokyo to Dallas pleasant. One Stewardess offered 1 type of breakfast fried noodles. While another one thought no one approached me but asked if I want noodles or eggs for breakfast. In other words..not same offerings. Upon arrival in Dallas..no wherlchair assistance. Had ro walk from tarmac to terminal, to Immigration, Customs then baggage claim..no help.
All liked. It was very good 😊
The delay was 6 and half hours… They didn’t provide any comfortable space to stay. We needed to worry about PCR test and everything, so at least they could provide reasonable offers which is that we could use JAL lounge or somewhere we could relax and stay.
There were about 20 people on the flight. It was like getting business-class service from the crew.
The crew at the check-in counter was super-helpful and exceptionally kind.
Pros: The flight never occurred. The first leg of my flight from Ho Chi Minh was cancelled and I was not informed. I discovered this when I went to check in. I called Kayak to resolve this since I had confirmation of the booking and was placed on hold. After 2 HOURS I hung up. At roughly 4:00 am I spoke with someone at Kayak who confirmed the flight was cancelled and that I was not contacted. An offer was made to put me on another flight a day later but that was impossible because of needing another Covid test. I was able to arrange another flight that was more expensive.
Cons: I would like to be reimbursed the difference in flight cost since I was not informed about the flight cancellation.
Cons: Is easy to book from your even I don’t really understand English and Japan airlines was wonderful service. Thank you 😊
Cons: Waited way too long for my bags
Pros: Nice staff
Cons: More Movies and TV shows
Pros: Crew was amazing
Cons: Really enjoy the travel with JAL
Pros: It was a great service overall!
Cons: flight didn't even happen
Pros: The seats were comfortable, the plane was empty so could move for comfort
Cons: The food was not very good, the airplane was empty, but assigned seats to fill rows while spouting nonsense about social distancing
Pros: great crew
Cons: better breakfast or snack before arrival
Pros: crew was amazing
Cons: nothing. amazing flight
Pros: The flight attendants are the most professional and attentive employees I've ever had the pleasure to be served by.
Cons: The movie selection could have been much better for such a long flight.
Pros: The seat was comfortable, the food was delicious and the aircraft was clean.
Cons: Boarding was awful. The staff definitely need better training at adapting with the Covid 19 situation. Especially, when it comes to unexpected occurrences regarding test certificates and sudden new regulations. Not everything is always black and white and not everyone has the same capacity to afford rebooking flights or re-testing. Treatment of foreigners in general at the LAX airport, on my flight at least, were unprofessional and inconsiderate. I generally like flying with Japan Airlines but after what I have seen and experienced personally I’m not so sure it is still one of my number one airlines to fly with anymore.
Pros: crew was excellent!
Cons: I received a scam ticket. I could not board and had to use another airline and flight website to find another ticket.
Pros: Crew was very attentive. Plane was clean.
Cons: Bigger water bottles?
Pros: The crew was amazing
Pros: Yes the airline co-operating so nice and staff were helpful. The seat was so comfortable.
Cons: Menu options, movies
Pros: Crew service was amazing - so diligent and courteous. They were incredibly well trained and I would rate their service level as being one of the most competitive within business class in Asia.
Cons: Seats were reasonably comfortable but not as spacious in design as in other business class cabins, so that could be a concern for some travelers. Also, I was not able to convert the main menu of the entertainment system to my preferred language so it was a bit difficult to navigate (that being said, they provided a card that guided me, so it was still usable, and the entertainment selection was good!).
Cons: JAL cabin attendants and people from customer center were very professional and nice
Cons: Flight crew not too interactive
Cons: American airlines, No entartainment, no hi hello from the crew, no food, not even water... Funny guys, why the have flight people inside the plane :) domestic airlines are always joke compared to the world domestic or overseas....
Cons: Needs more variety of movies