The boarding experience did not follow the Zones that were listed on the boarding passes. This was a two-level aircraft with many passengers. Because zones were not called out by the airline staff, there was simply a mob trying to board and it was not a pleasant experience.
Good. It would be great if comfort seats were available
Overall the experience was neat with crew being nice and caring especially to parent with kids. The free snacks option was okay. The kiosk at Philly airport didn’t work.
Awful plane to Tashkent. Not even possible to sleep. In business class does not even recline fully
The made us waiting and held our passports and boarding pass making us miss our flights
They shld improve and provide a lunch or dinner in an international leg
They ran out of some of the popular food items. 😞
My Tv don’t work the whole from Doha to New Delhi. Overnight didn’t work from Bos to Doha and had to eat food without light
Found out we were limited to one carry on item per person as we checked in and weight. This requirement has never happened to us before. Then we get on the plane and it's apparent why. There is barely any space on this plane. I sat in the middle row middle seat and shared a single section of leg room with the stranger next to me. Had to put my backpack in the overhead which barely fit and made it so I didn't want to bother getting my things out of it later like my eye mask. There was an angry man complaining about his seat and demanding to be switched for a good 15 to 20 minutes as we were boarding. To the flight attendants' credit, they didn't give into him (not that they could have), but it definitely made for an unpleasant experience. Also there was a child running up and down the aisle during the flight including takeoff and landing. The crew told the parents but they just smiled and continued letting the kid do this. This was p annoying and not to mention dangerous for the kid
Was worse than a low cost carrier. Experience needs to be better for the price paid.
Flight got cancelled for good (apparently due to jet fuel concerns), and we had to re-book to Hannover, Germany instead.
No control at all at the gate , passengers were not cuing up, , some were very loud , no action taken by the attendants . It looked more like a heard of animals then humans boarding a plane .
The best airline for international travel in terms of value you get in business class (service/cost)
About an hour delay but we made it to Chicago. I feel that the smaller connecting flights are the ones that cause the delays on the bigger planes that fly international.
The ac did not work and the plane was deployed for the AC BUT IT NEVER WORKED. I have high blood pressure and I was SWEATING AND NEARLY PASSED OUT. Do better.
I have been flying Turkish Airlines for the last 5 years it’s always great service, on time , excellent food, only one thing wasn’t reliable is their on board WiFi most of the time it doesn’t work.
Very bad from ISTACC leg of flight specifically the seats. These seats are for economy not for Business class. I suppose when flying to a third world country you can fly any craft and no one questions it. I was very disappointed for that leg of the flight. This needs to change.
Delays and no explanations nor apologies. Last 4 times I flew Turkish the flight was significantly delayed. I will avoid this company in the future
Quality of service on board was very inconsistent. FA service primarily seemed robotic and they barely engaged with passengers
Process for on line checking needs a lot of improvement. Very frustrating.
