Very good flight. Very uneventful which os what you want.
Customer service was very good. Food was delicious. Wish the flight was longer.
The ROOM was great. We would love to have it on all of our flights. LOL
I was too late to get onto this flight. Kayak shouldn't let you book a connecting international to domestic flight when flying ANA. Your domestic flight could be in a different terminal and you won't make it because you have to go through immigration and customs.
Tokyo Haneda to transport was so bad too short time . and find out way to the gate was so bad. I almost missed flight. because confused. They need more great way tell us how to get there details
Although the flight was delayed because of the equipment came in late, I still give them excellent service ..good food selection and in flight entertainment were sufficient.. I will continue to fly with them
The organized check in , the delicious meals, in flight entertainment selection and most of all the friendliness of the flight attendants with prompt and personalized service..
First trip from Tulsa to Houston by air. It went by quickly. I watched half a movie and continued the rest on the next flight. Staff was considerate and helpful.
The meals were sufficient and tasty considering it was air travel food. Water coffee and juices offered each time a meal came by and water distributed between meals. It was good service in my opinion. Plenty of movies to enjoy. May not be the one you want but plenty of older movies and plenty of current ones as well. I enjoyed the trip.
The crew was incredible. The pilots were so fantastic. The smoothest landing I’ve ever experienced.
I like the intention and service of the flight crew. Japanese values were observed and appreciated as a customer.
In general, Japan Airlines was great! The flight attendants are kind and attentive. I was surprised to receive a late dinner on this flight, as most U.S. airlines do not serve a full meal. Because of this late meal, the lights in the cabin were not turned down until very late. I was hoping to sleep, but couldn't with the lights on so late. Also, this was a red-eye flight. Food was delicious and plentiful. Seats are very comfortable!
First time flying. Very comfortable, plenty of leg room in economy. The food was good, as well as the snacks. Quick flight back from Kansai to HNL.
My plans changed and I tried to cancel or change the flight for credit but was giving the run around and denied . Not great
Underpricer is a terrible third party service that couldn’t change three letters on my boarding pass in time to make a flight. It cost me tons of money to have to buy a new ticket with JAL. I’m extremely let down with Kayak using such a sketchy company with horrific customer service.
I was so hungry , from Boston to Tokyo, only 2 big food .
The crew was nice, the food could be better, and at least 2 bathroom stalls were out of service.
I felt that the customer service improved compared to a several years ago.
Business class lie flat seat is the best and easiest to operate 👍👍
My seat had zero leg room. I thought I was flying Japan Airlines, a company I picked based solely on the legroom... When I got to the airport on my first flight, they informed me that I was in fact flying J.A.L VIA American Airlines... What a bait and switch. I will never fly AA on an international flight ever again.
We flew economy light. We did not want to check bags and we had free 1 bag, but just had back packs with small personal item. Try as we may could only get bags down to 17lbs each. So we put 2 lbs from one bag into other and checked it. I think if someone has a checked bag allowance and chose not to use it , it would benefit both parties to bump carry on weight up to the next level of 22lbs or 10kgs. Just a thought.
Flight delayed first from bad weather, then after boarding there was a problem with the plane. We had to get off and onto another plane...connections were missed and the trip took an additional 10 hours!! Pre-paid seatting was not honored due ro last minute carrier changes. Most of the trip was on Japan Airline.
I wish there were more bathrooms available on these larger carriers.
There were delays at boarding and landing. These events resulted in a tight transfer time in HK. Poor signage for transfers. Finally, lost luggage at final destination.
It was good. The planes needed to be updated though, they were dated and the entertainment systems were old. Service was amazing. The pre-booked meals were lacklustre.
Overall, not good. Super late boarding in Hong Kong because some last minute issue with a plane. The boarding process is chaotic. Kathy Pacific should seek to do better with punctual departure time. Caused a lot of trouble with missed connecting flight.
Not much of anything could have been done better unless I had a first class ticket. I was literally 15 hours with an airline in the economy class. Very professional friendly and attentive crew. Good airline food, clean cabin, seating area and bathrooms. I've been 4 times back-and-forth with Cathay Pacific, and I would not choose another airline for this trip. Five out of five stars.
It's basically 15 hours with an airline in economy class. There's really not much of anything that could have been done better unless I had a first class ticket. Cathay Pacific does excellent work, with a very professional, friendly and attentive crew. It's literally the only airline that I will fly to Southeast Asia.
Crew on this flight dedicate their business class service to their high priority members. They would get priority service even the seats are behind me, and meals priority service and orders. I get the left over choices. I refused to eat because I felt discriminated, never booking this airline.
Issues: 1) the charging issue as described in my previous survey 2) when I requested diet coke during the breakfast time, it is not available. Why? I can't drink diet coke in the morning? 3) when I tried to transfer to this flight, its gate information was not available to me?
Yet another flight in which beverage and snack service was skipped. Other that that, firmly mediocre. Landed early, to gate late due to congestion at the gates. Airline's fault or airports fault: unknown.
I like flying first class, and United has a nice one
It was great with United overall except for two things. 1) It was a 5-hour flight and we were with kids, so we were asking for extra snacks. They were extremely reticent to dole them out even though there wasn't any meal and the kids were starting to hit their limit towards the end. 2) Baggage didn't arrive until 80 minutes after we landed.
Very turbulent trip made it pretty bearable, plus the lack of refreshments served and the lack of any air conditioning before takeoff which took an hour or more.
United have really come back. Airport and boarding process is clear and good, app and information also very good
Seats had less pitch than a regional jet. Food was OK. Have to buy alcohol on US based carriers flying international. Boarding was a mess. Did not have bags but overhead space was gone quick. Would like to see the airlines enforce the one bag over and one bag under policy
Great smooth flight. Had a seating change, but that was an improvement. Thanks United Airways Crew.
Boarding was organized. Old plane. Seat fairly comfortable. Business Class much too large so you don’t receive as much attention as you should considering what you pay for the seat.
Late FA meant slow boarding. WiFi did not work. I’m a medium plus sized passenger. The seatbelt was for the first time ever barely fitting. And we delayed on the tarmac 40 min
We had to deboard 2 times due to maintenance issues. They changed the plane, and then we got deviated to LAX due to maibtenance issues on the other plane, had to sleep at LAX and los a full day.
No entertainment system. Paid extra for wider seats but not worth the cost. Flight left a little late and arrived early.
I’m a thin guy, but my hips were plastered on either side of the chair. These chairs are so unbelievably small now. It’s miserable flying in them for anything longer than an hour
Seats were so small. I’m 6ft and a good 20% of me hung out into the aisle and the flight attendants come dashing with the cart. On multiple occasions they hit me before saying mind your elbows and knees. I’m like, yes, but where do i put them. There isn’t a space that exists that i can fold into. The carts are so close to the seats when they pass through that i regularly felt water dripping on me as they poured drinks. Overall 3/10 experience. Highly unlikely to recommend
Would have preferred a better food menu. Other than that, no complaints.
Ditto to what i said earlier. I thought my earlier response included this flight too!
It was great other than the plane was really small
My outbound trip on Air Canada was cancelled due to the strike. I had to cancel my return flight after booking with other carriers.
Re luggage I carried a backpack only. I did not check any bags in. However there were other passengers with carry on luggage going in the plane. My question is why are others allowed to have a carry on luggage inside the plane? Shouldn’t they have dropped it off at the gate? I’m asking because I could have brought the same thing instead of a backpack only. Please clarify for future reference. Thank you.
Flight delayed by 90 min making for a 2 am check in at destination hotel.
No space in overhead bin, one cookie, 2 oz of juice - is not customer service.
