A little aged aircraft but overall good. Smooth fight and got us to Bangkok. Thanks.
Excellent. There were setbacks, but it had nothing to do with the crew. Mostly, mechanical which delayed our flight.
LAX to San Francisco under UA was sooooo stressful! Flights was delayed and no assistance from the airline to the next flight. Flew UA twice and both flights highly distressful.
Seats were extremely cramped even for economy. Food was atrocious. Crew was fine but no follow up, additional drinks offered etc. For a 14 hour flight I expected more.
The staff are very kind ,friendly and helpful .This is my first time flying with ANA and surely will fly again.
This was the best airline I’ve ever taken. The staff are amazing. The food was great. The pilot was phenomenal. I would highly recommend this airline.
Crew went out of their way for me, not often
Great service, wonderful meals, excellent entertainment, clean bathrooms, top notch experience
For the price of a seat that is obviously crammed together so as to get many more people onboard and combined with the long flight duration, Free WiFi should be an automatic “Thank You for Flying with Us!” To charge an additional fee when so many other businesses offers it is a bit “cheap” on the airline’s part.
Seat was roomy enough . The Asian selection for a meal was good . The tortellini was not very good. Service was excellent. O
They are offering less and less for more and more. They changed our seat that we paid extra to select at the last minute. The seats are way too narrow and my elbows went numb.
I explained this tragedy already with Jazz It was terrible starting with Jazz delayed 3 times so that I missed my direct flight to Mexico City and the only option was a 19 hour trip to Toronto and then down to Mexico City I was delayed by a day I had to sleep in tbe Airport on a hard bench I was given vouchers which were not honored I had no place to eat until 0545 and then catch my flight which was boarding I went to the AC counter to c/o and that was to no avail I then had the experience of my suitcase being lost and no clothes gor 2 days
Flight delayed by 90 min making for a 2 am check in at destination hotel.
Breakfast sandwich option sold out by row 30 One flight attendant not very amicable (spoke to a few people about her)
Baggage lost and still waiting. Lack of communication. Expect more from our national airline
The boarding was very slow, worse at arriving. The rest was okay
Flight was delayed over one hour because there was no pilot
Glasses of water very small, no any snack and at the second time that the air attendant serve water or juice, she ignored us, only some passengers had something to drink.😕
The flight was delayed because the entertainement system didn't work Legroom is terrible, overcrowded plane
After two unsuccessful landing attempts, was diverted to Guadalajara for over 6 hours with very little communication/explanation from the crew. Also not allowed to deplane. Awful way to begin a vacation.
