Check in process was excellent. Lounge needs improvement. Food not palatable and no good choices.
A shameful national carrier. Service has gone down from the highs of a decade before. You don’t feel the Filipino hospitality. It’s an aging fleet. Nil comfort, and I flew premium economy.
You have to pay $25 to get access to smoking lounge. One coffee and small bottle of water coupon provided. Max time 2 hrs for two entries total.
Purchased exit row window seat for extra leg room and sleep. Worth the price. Attendants maintained restrooms regularly. No snacks/chips/nuts/cookies beyond what was served with meals.
Delayed, from morning flight, they moved to evening. And said, their earlier flight is already full but we can upgrade the seat
Uncomfortable seats for international flights. No usb charging yet they want you to use your device for entertainment. Very poor.
The food was good but could be better. Also, less salt would be nice.
Entertainment system in business class was broken. Not available during the entire trip. WIFI was difficult, kept disconnecting and required new passcode to re-connect (at additional cost, even if yo had already paid for the entire flight). In business class, they gave me free passcode, but I needed 4 of them to keep connected the entire flight.
The check in they do so much checking our luggage’s. You can hear the tapping while you are in line it sort of annoying. Anyway, the rest was great.
Excelling flight, excellent landing. Good foods. My only complain that I paid for my seat and my seat was beside the restroom. Flight attendant are friendly.
I liked that we got to our destination safely. I did not like the “no” amenities. The plane was very cold and a blanket was only offered for sale. In fact the only things you could get were for sale. Food, water, snack, etc. I’m very surprised that they did not charge to use the lavatory. The seats were uncomfortable and did not adjust. My butt literally hurt after just a 4 hour flight. I don’t remember the cost of the flight, but more than $10 was not worth it. I’ll never fly Cebu airlines again. Ever!
Terrible. Not to be trusted. I missed a flight from Manila due to 3+ hours in traffic to the airport. Customer service was rude and unhelpful. I booked a new flight. The cost was steep. And on my credit card online account, Cebu Pacific charged me for two tickets, yet I'm traveling alone, one person. They are impossible to reach and pathetic customer service. My credit card company is looking into it. NEVER, NEVER fly Cebu Pacific. They will rip you off. They don't care, they don't have to. Fly another airline in the Philippines.
We were allowed to board early, seats were spacious and we arrived early.
exceptionally good with the particular flight because no delay. hope that happens for every flight
it was good experience though we wait for a minutes in the railday due to no available parking. Keep it up all..
Great it a good airline but no food or entertainment as it’s a airline
Bags lost for the second time. Will not fly with Cebu Pacific again.
Delays on the tarmac, uncomfortable even after paying extra for premium seats. Bags lost in transit, no compensation provided
better handling of the checked in luggage. they destroyed mine
Flight was 2 hours delayed. No explanation provided. Gates changes twice.
Not a good experience. They did not have the food I ordered in advance. The crew is not offer a second snack on a 5 hour flight. The WiFi was either not working or was very difficult to connect to.
They wouldn't even allow us to bring water from the fountain on board the aircraft.
We had three flight delays before eventually taking off 3 hours late. Inflight service was very limited, but it was a relatively short flight. Luggage was delivered promptly.
Our flight was canceled and then moved and delayed twice and we ended up leaving almost 11 hours after our schedule.
There were only 4 out of 6 that was checked in online but we’re all able to checked in once at the airport.
We had 3.15 min delay and disturbed over future connecting flight
The check in process was horrible. We were not advised that a Visa was required. And during check in, we were told that it was only going to cost $8.00 but was actually $88.00. The female agent who checked me in last minute also gave me attitude and said to me, “galit ka pa ba?” Almost as if it were my fault thst I was frustrated. I work in the airline industry and work for a US carrier where we advise passengers if possible documents needed for travel. Not only was this female agents attitude rude and unprofessional, but she was acting as if she didn’t care about anything or whether or not I got in the flight. She kept insisting that “I wait for an email showing that my K-ETA was approved, but had I waited for an email, I would’ve missed my flight. I will never again fly on this carrier, even if they cost the cheapest, because my experience with the front line customer facing employees was horrible. Im also going to make sure I share this experience with family and friends via social media and word of mouth.
The aircraft were very clean and well-maintained. The crew was very professional, and I would not hesitate to fly with this airline again. In fact, it will probably be my go to airline for flying in Southeast Asia.
The leg room was not made for corn fed Americans.
No REFUND!!! My flight was delayed by 5 hours then 6 more hours making it unusable. No refunds!!!! They called it a minor delay. Because my connecting flight wasn't with kayak, no refund.
Friendly staff but otherwise a typical no frills airline. The sets are extremely cramped
Flight delayed for one hour last minute change the gate this is something new? Wak all over the airport bit fast bording to flight smd miss my meeting in kuaa lumpur is the year end meeting no internet in flught which is not good Anyway overall is good thanks to the crew on duty Un able to check in on line and choose the seat thatbi wanted and in flight meal too unable to purchase rrally sad Should get priority seat in next booking
Flight was delayed from 8pm to near midnight. They made us board then sit in the cabin and wait for even longer for take-off. No compensation whatsoever - not even in a free drink or meal
We were told that flight was delayed by 20 mins, but it left close to an hour late. But they did make it up and arrived early; it's just very difficult to keep waiting when it's a late flight. Food was mediocre.
I had a wonderful experience with this company. The staff were all very friendly and helpful. Our pilot was skilled and clearly experienced. The value for the price was excellent. I would definitely recommend them.
Very quick turn around, plane was in good condition, alles paletti.
Instead of landing we had to go around and landed in Kuala Lumpur International Airport instead of Subang. Then we had to restart and arrived over 2.5 hrs late
As usual, poor communication on delays. No info, no updates, no apologies.
Boarding was nuts. Gate change. Delayed. No communication from gate staff. They seemed lost. Rest of the flight went well
Premium check in was worth it. Boarding process was a little chaotic. Seats were super cramped and I am less than 80kg and 180cm
Crew, friendly On board services: terrible: no movies, no screen, no entertainment over wifi, no free water. Totsl Entrapment
3 hours delay ,we changed plane after boarding and waiting inside
Scoot is a no frills budget airline. Do not expect a legacy airline experience.
Food & lower the prices. Look at Air Asia food look better & affordable
Boarding took forever. It's also weird that we paid more (for preferred seats) to get on the plane last. Inflight WiFi never worked the entire trip. I want my money back.
The cosmetic condition was pretty run down. The carpets were badly worn out. Even the paint on the wings was chipped and peeled! Looks like they are running these 787s to the ground..
We flew on the 787 Dreamliner direct to main gate at KLIA2, quick entry via eGate and on the train 41mins after touchdown. Go well SCOOT
Not clear why boarding passes could only be issued at the counter and not through the kiosk. I had already check-in on the web, so waiting to obtain a boarding pass 1.5 hours before the actual flight defeats the purpose of early web check-in.
no charging point. food offering is limited and very much on the budget line. Overall is not satisfying for such a price and duration of flight.
I paid an additional fee for specific seats because I was flying with my two children. I even checked in online and confirmed my seats, so at the airport did not think to double check my seats. The lady at the check in desk gave me different seats that were not together, nor did she say anything, even though she could see I was flying with children. Got to the plane and only realized what had happened then. Scoot refused to refund me that extra fee or take responsibility for what had happened.
