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shittiest airline in the hemisphere. To improve - start thinking you're flying people, not cattle

Boarding was not organized by zone - rather a free for all... AC promoted complimentary drinks but did ONLY one drink service on the 5 hour flight. In addition the one steward did not know they offered Heineken Zero even though it was announced before the service began, and is clear on the can label. I booked a window seat that promised a window - NOPE! I had to crank my neck to get a wee glimpse - the seat behind me had much more to view. And of course the seats are too close together. The audio was much better than the WestJet flight I had earlier - could get through the movie no problem.

Easy boarding, inflight refreshments came on time and comfortable seat

Flight attendants were ok. But it was a full flight.

It was good that our flight left early. It was a nice smooth flight and landing.

Despite exit row seating, which gave leg room, seating was so narrow, the next passenger spilled over onto my seat. WiFi did not work.

Complimentary food options could be better. There should be a little wait between people boarding with children under 6 and the rest of the boarding. There isn’t enough time to get yourself situated before take off.

I was tired enough to fall asleep soon after takeoff and slept until "we are starting our descent to Toronto" announcement. That's not bad at all.

Very tight seats - no legroom at all, very tight to the person in front of you. If you have basic fare, you are loading zone 6 regardless of where you are sitting in the plane - meaning even as a middle aisle person at the front of the plane, I had to get people to get up and let me in as they had boarded earlier. Having to pay for a carry on is criminal. I am a frequent flyer, and air Canada has now joined the list of other terrible North American Airlines.

The crew was amazing! I was a bit surprised and disappointed that there was not wifi available for personal use. The only thing I would change would be the seat cushions. They are not comfortable at all for long flights.