Amazing airline accommodations. The cabins were so great. The food was very good and the flight attendants were so nice. Made a 15 hour flight seem easy.
Top, only problem about Weather but not depended Qatar Airways. Anyway staff offered kimbo Refreshments
excellent! movie selection just ok, but everything else was wonderful.
When we checked in at the Siem Reap Airport in Cambodia, we were only given three boarding passes and told that we would have to check in with American when we arrived in Boston. This was a source of stress for us. After we landed in Boston, we had a long passage from Terminal E to Terminal B (American Airline ticketing counter). Because the electronic ticketing kiosks for check-in would not recognize our Confirmation Code, we had to wait for an hour in a long line where only two AA reps were taking care of Special Services passengers. In many years of both business and recreational travel, I have never had this experience. I would expect more from AA being in partnership with other airlines to do a better job with this.
The seat cushions are absolutely lacking, not sure if they know the passengers are traveling for 14 hours straight, but the padding made our back and butt ache like crazy. The entertainment console had its own problems, either the headphone jack wasn't working or the power outlet via usb or ac outlet was not working. Not to mention the seat handles were not adjustable in some planes in the middle or on the aisle. Qatar/Indigo may be operating a very old fleet of planes to make as much profit as possible, but passengers may not be following them for long, should this treatment of its customers continue. Qatar/Indigo, wake up and do it right by your customers, or they may not be your customers anymore.
It was little disheartening and disappointing. Although flight staff did a good job. But customer service didn’t do anything to resolve my issue.
Qatar maybe considered one of the best ailines in the world but nowadays it is much of a muchness with the rest
Initial booking was confusing and had to get new CC issued.
Lobster starter in business class was not good, tough, served cold, and without butter. Movie selection was missing latest releases, did not offer older classic, high quality movies
First keep the airline as you promise. Reason for travelling from Orlando to Tampa is to go with Qatar Airline. We end up with American Airline. As expected the service was horrible.
They cancelled my flight and rebooked for Monday from Saturday without my consent. Putting me in a stressful spot. I have important medical appointments that I can’t miss and work. I tried to contact them to either rebook or request a refund, but I was always 200 or more in line and could never get ahold of customer service the call would always hang up after waiting 2 hours on hold. I’m not sure if I will ever get a refund even though I paid for seats as well, but my only option was to spend more money to rebook with another airline.
The international / itallian speakers did not seem as friendly and professional as the others. Drink selections were denied ( a beer) until questioned about lack of ANY beer on the plane and then four options were given.
Comfort, don't think I will fly United again not worth the money to be packed in like a sardine.
It's a long flight and I would have liked better snacks between lunch and the arrival meal. It's fine to have fruit and nuts but I really don't like ramen because it's salty junk soup. I'd suggest sandwiches. They're not expensive nor are they hard to store for a long flight. The FA's had a couple of big services and they were super busy preparing, executing and then cleaning up. Then they disappeared.
Flight delayed. Connecting to night flight was stressful but made it. Jusr in time. Ran.88Flight was fine.
They delayed the flight from 9:00 to 11:55 At 11:45 they canceled the flight. I paid a premium price for the tickets with poor service
The head flight attendant made the trip excellent. He was very accommodating.
It was okay, the food was good, but after the landing there was not enough time for luggage and security to catch a connection. It was crowded on board.
Wonderful. Quick boarding. Early departure and we arrived 30 minutes early at our destination. Unfortunately, when you arrive early, there is still a departing aircraft at our gate. We had to park for 30 minutes until the gate was clear. So our early arrival was not really early at the gate. Otherwise it was a quick and smooth flight. Appreciated the efficiency.
Staff are not helpful, our flight was cancelled due to aircraft problem
