Really great service throughout and the food was really nice. I can highly recommend thank you very much.
SQ service is great as always. However, the food quality seems to have gotten a lot worse recently.
Food from Surabaya was below average but from Singapore is much better
It was an average flight. I would have expected more from this airline. Food, seats, service, etc was just average. I just give them some extra points for offering free WiFi on board with just a Krisflyer account.
I very much liked and appreciated the service on board. The seating arrangement in Business feels uncomfortable. It's not made for tall people, in any case.
The booking experience was bad. Our six character booking ID number disappeared the day before the flight, We could not find out what happened or what was the status of our flight, scheduled for the next day. We finally found the right number to contact Singapore Airlines on the matter (not easy). The Singapore agent worked through the issue in a little over thirty minutes on the phone, the day before the flight. That was great. I'm very happy with Singapore Airlines and their performance. Contact with a competent person on the matter was near impossible. It seems no one in business these days wants to deal with customers once they've pocketed the money. There were resellers, including Kayak, involved in the chain. When we finally got through to Underpricer, we did get a return call that could have proved helpful. But by that time the matter had been resolved by the Singapore agent. Majestic Vacations, the reseller who received the payment was less than worthless. That's just a fast buck operation. Ugh.
My daughter and I had a pleasant trip to Singapore. Reliable and on time.
I commend the flight attendants on our SFO-SIN flight who went above and beyond to provide us with extra snacks and food. This type of service makes the flight experience personal and awesome.
Flying with Singapore airlines is always excelllent - the crew are lovely and the food too is great. It’s my number 1 airline
There’s a reason SIN is on of the BEST airline in the world.
We still get drinks and a snack. Love the gift bags too.
business class is old but still done very well by the team.
Excellent airline. The plane was clean and the staff were very attentive
I'm not interested in improving the airline. Therefore, I won't explain this in more detail. Next time I'll try a different one.
I give EVA 5 stars in every category. I enjoy this airline and it's great team of employees. I always highly recommend EVA to friends and family and everyone.
Extra seat belt across the chest 10 minutes before taking off and 15 minutes before landing seemed excessively safe.
The transfer from Domestic and International was a bit confusing but I am easily confused. I did not eat any food, but the food on the other leg was decent. It was nice they turned the lights off on the night flight. The plane was in good shape, but was a little cramped in economy and I am small. They gave me a customs form to fill out and nobody looked at it as I went through customs. Not a bad flight.
My case was missing a wheel on arrival Heathrow and the staff were unhelpful when i tried to get some compensation stating it was not sufficient damage, i only wish that they at some point have to deal with the same situation it put me in, maybe they would change their attitude but overall it was a good flight
Lunch Food was tasteful and had variety. Seat was comfortable. However, when I was reserving my seats during booking, the seat configuration showed was 3-3-3, but when I boarded it was a 2-4-2 configuration? Also during booking, I had also bought travel insurance together with my TG booking. However there was no confirmation of my purchase from Allianz and TG. After several emails with TG contact, sales, reservation and Allianz was i able to confirm my insurance purchase. When the policy was issued, the birth dates of me and my wife were wrongly stated and I had to go through another round of emails with Allianz to get it corrected. Otherwise any claims would be void! It was indeed not a very good booking experience!
Thai Airways is one of the best airlines in the business. Looking forward to fly again with them.
Turkish airline does not care if the business class senior person has to go from one terminal to another. no guidance, no trolley, I would not travel on this airline again and also tell my friends.
I liked the overall flight experience. However, Turkish officials could do a better job at guiding non-Turkish speakers to their connecting flight gates in such a huge & vast airport.
Small seat space for 13 hours flight, they charged for baggage , very bad quality of food,
Make sure to request a vegetarian meal in advance. They printed out menus for all passengers with the options but by the time they were halfway through (for breakfast and dinner), the vegetarian options were already all taken.
Only chicken as a meat dish through out the flight
Staff didnt want to work, had to get up to get food and ear plugs myself even after calling the attendant multiple times. Both bags were not recieved in Dubai, called the next day to confirm bags were recieved and had to go to airport to pick up the bags. Now coming back to LAX one bag made it and the other bag is still missing.
Leaving on time would have been a good start . Sat in plane while they cleaned around us . We got to Turkey raced to our next flight to see plane sitting at the gate 5 minutes before departure time to be told “ plane is gone “ while obviously it wasn’t . Showed them time on my phone before departure. Then “ gate is closed “ . Then he said “Instead of talking to me you need to go talk to someone else to get another flight “ . We booked business class no service waited in line to have to rebook same flight day later. Offered hotel room but wait for a bus to heard us to what I’m sure would have been cheap hotel. Opted for private cab and decent hotel at our own expense. Bad service at ever turn . NEVER TURKISH AIRLINES AGAIN !
It would be good to choose between a Turkish based meal and an American meal option.
Sat in the air plane on the tarmac for over an hour with little info why we were sitting. Missed my connection to Houston and had to spend the night in Istanbul. The hotel was over an hour away, terrible and smoky rooms that smelled!!!
Old plane, dirty bathroom, hot cabin, non-functioning entertainment system (on my seat). This was a pretty poor quality flight. The crew was really pleasant and helpful. There was a medical emergency and they responded really well. Just pretty miserable for 3.5 hours.
Weren’t even given earphones to use the entertainment system
Very friendly and attentive flight attendants, good food service. Seat was comfortable. However, the in flight electronics were poor. The screen froze repeatedly; the controller died; the headphones are a hit or miss; the wifi wasn't usable. Very scarce communication before the flight (no email reminder). Almost impossible to understand in-flight communications (audio was very poor).
The meals were not the greatest and lacking of appetite but everything else was spot on
Overall, excellent: check-in, boarding, service, and food. The Business Class seating is a little less private and spacious than the world's premier airlines, but still very good for a long haul flight.
On time. Friendly and helpful flight attendants. The plane was clean. Having a wine available would have been nice.
UA is ok. But check in was a very bad experience
I hate that you cannot check in online and when you are at the airport, there aren't any aisle seats left. Also, they could work a little on subtitles for their movies (not everyone is a native English speaker).
Nothing to complain of, the only reason I am not giving better marks is that I am used to flying with ANA and they are the top.
Communication between the captain/crew and the passengers needs to be improved.
Food & service very good next I will pick up again
The crew were really bad mannered! And spoiled all my mood throughout the flight!
Flight got canceled due to Middle East conflict. Just fly hasn’t refunded me the money
It was excellent service in the snow storm gives us hotel and transportation. It will be more better if u can add one more meal because it’s a long flight boring journey. If you give extra meal time passes faster and can enjoy the trip better
More leg space than other flights, but *maybe* narrower seats
Will never book any flight from Kayak and will never travel ithad airline
The WiFi was not compatible on both my phones (Vivo Y30 5g and Samsung Galaxy A32) with up-to-date android software.
Lovely crew - comfortable journey despite it being an older plane.
Overall mediocre experience. Check in was good. They're were discriminatory. They were not attentive, food choices were not vegetarian friendly. The food served was frozen.
The staff was very nice and polite but it was very very hot and no ways to have some fresh air. It would be nice to have more time to sleep since it was a night flight
Sits are very uncomfortable Don’t feel like to travel in Etihad. It was 1st time we traveled in Etihad now we decided we don’t want to travel in Etihad.
