PAL is not my airline of choice. Always late, poor service/IFE and a lousy terminal in Manila.
Not too clear about the Covid-19 requirements. I ended up rebooking my flight. Vancouver Canada -connecting flight , staff aren’t helpful. Customer service sucks. Won’t fly Philippine Airlines again.
Easy check in and all around nice flight, clean plane and nice crew. Seats a little small
Pros: "Crew was extremely nice and helpful"
Cons: "Ancient 777 seating"
Pros: "Ahead of departure time"
Cons: "Snacks and should have inflight"
Pros: "The type of plane 330"
Cons: "Its not cold inside."
Pros: "On time, early"
Pros: "They did not crash the airplane."
Cons: "Treat their customers with respect. Filipinos are soooo stupid, the words customer service do nit exist in the Philippines"
Pros: "Excellent crew. Comfortable seat."
Cons: "No entertainment system but who cares on a 1 hour flight."
Cons: "Food on time"
Pros: "Good crew service"
Cons: "Delayed flight. No onboard wifi and seatbiack/streaming IFE. Poor snack quality."
Pros: "Crew attitude"
Cons: "Onboard WiFi with streaming IFE service or install seatback IFE systems. On-time departure."
Pros: "Super long delays at each leg"
Pros: "Crew are good"
Cons: "They like to change frequently the hours and connections are a disaster!!! If you are changing or doing connections , make sure You use the airline company and better buying from them directly"
Pros: "Courteous and efficient check in counter staff and inflight crew."
Cons: "Barely edible inflight snack"
Pros: "Crew were courteous and efficient."
Cons: "No IFE and wifi inflight. Snacks served was very poor quality."
Cons: "Pillows for business class as seat posture hurts the lower back. Needs improvement on loading priority luggages as mine came out together with the economy passengers."
Pros: "The steward and stewardess were very nice."
Cons: "The plane was late, making a long day much longer. Worse still, I waited another 30 minutes for the luggage, making it almost 2 hours later before I got to the hotel."
Pros: "On time. Good service"
Cons: "More leg room"
Cons: "Flight was dalyed 1h. We were heading to siargao but went back to cebu!!!! Lost 2 h for no reason!! Thats unacceptable! Now we have paid a room in siargao for nothing. Cant skip siargao cause our next flight is from there!!!! I hate you"
Pros: "No direct contact details to change flight"
Cons: "Terrible customer service"
Pros: "The crew were pleasant."
Cons: "The flight was terrible. The boarding process was improperly conducted causing a lack of overhead space in the baggage storage overhead. The entertainment system was broken and the flight transfer process was terrible and confusing. I had the worst trip in over 300 life time trips. I felt like the price was way too high for the service I received! I need a partial refund at a minimun."
Pros: "Flight took off early landed early"
Cons: "The seats obviously and the nead trolley dolly was quite rude she spoke about me to another passenger like i wasnt tgere"
Cons: "Flight was 1 1/2 hours late, then bag pickup and extra security for transfer to LAX flight is confusing and multiple lineups."
Pros: "The ground stewardess assisted me in boarding my flight since the boarding gate was almost close"
Pros: "Everything was on time and quick all"
Cons: "All went well"
Pros: "Fast boarding and very nice staff."
Cons: "Seats were hard to recline"
Pros: "comfortable seats"
Cons: "only water available, carrot cake snack given, no headphones issued. delay of 30 min"
Pros: "PAL express from LAX to Manila had accommodation for their passangers"
Cons: "I could not connect to WiFi even though it was free."
Pros: "The boarding was on time and it was a smooth landing."
Pros: "Trip was awesome, as per my nephews they enjoyed every bit of it, it was their first trip abroad"
Cons: "They liked everything, they gave a high rating.. perfect 10"
Cons: "It was the shortest flight time I've ever had from cebu going back to LA"
Pros: "Friendly crew."
Cons: "Turbulent flight. Small washrooms."
Pros: "Overall it was a good flight with professional staff. The ground crews did a great job in both locations!"
Cons: "leg room is always a challenge."
Pros: "got lucky and no one sat next to me. Boarding was fast"
Cons: "No Entertainment module, have to pay for Wifi"
Pros: "I like the level of professionalism compared to Cebu Pacific."
Cons: "Except for one woman crew on my CGY-CEB flight, I don't like her. I tried my best to get that seat even with the very slow internet connection, and here comes that row was under repair. I asked her to give me the same window seat and not back row. She seems to ignore my request. Although I got the free seat on Exit Row, I feel bad how she ignores me. Overall, Philippine Airlines is still far better than Cebu Pacific."
Pros: "Overall flight and crew service were excellent"
Cons: "I wasn't able to enjoy the entertainment due to poor wifi connection"
Pros: "Drink and snack service on a short flight. Great flight crew and comfortable plane."
Cons: "Our flight was delayed"
Pros: "Short flight time for the price"
Cons: "Even though it was shorter flight, the movie selection was even shorter. Had a broken arm so boarded last, counter announced for elderly, and disabled and stuff but did not waited for any takers. They probably didn't see me"
Pros: "They gave extra fried chicken, in addition to the meals on the plane"
Cons: "The flight was 3 hours late and they made no accommodations for that fact. I had to rely on my wits the kindness of my connecting Airline and my ability to run across 5 terminals to make it. They did not even give me the correct time as to when their flight was scheduled to arrive. They were off by an hour"
Pros: "comfortable plane, nice crew, on time"
Pros: "Crew was very polite and helpful. Food was enjoyable."
Cons: "Seat was uncomfortable. Got worse as hours went by. Business class in front of my seat sat empty the entire trip. I understand everybody cannot be upgraded but I paid extra for aisle seat and extra leg room. Maybe passengers that paid extra for seats could get an upgrade when available? It would have been a nice treat to be able to sit in a seat that was actually comfortable. I guess the padding gets worn down from all the passenger travel an that's understandable but for passengers with 13-15 hr trips, sleeping isn't an option really and the seats are just not soft enough. Perhaps a nominal $100 upgrade fee when seats are empty in business class? I'm assuming the reason business was empty is it's just too expensive? Maybe a price adjustment is in order rather than letting those seats sit empty? Overall, the flight was a pleasant experience. The seat situation was just a blemish on the trip. I will continue to use Philippine Airlines though probably in the future. Thank you."
Pros: "The smooth take off and landing made me felt safe to fly."
Cons: "Flight attendant pay more attention and nicer to foreigners than filipino passengers."
Cons: "Middle seat for 15 hours was tough. Otherwise flight was fine."
Pros: "it was nice flying with philippine airlines , just the laid over was very long , 8 hrs.."
Pros: "The crew was great."
Cons: "The 2 hour delay. Plus waiting another 45 min sitting in the plane until take-off. When we arrived at our destination, we again waited another 30 min or so in the plane until we were allowed to get out of the plane."
Cons: "Flight delayed. Please be punctual if can’t be earlier."
Pros: "Air Crew was polite. Ground crew was the slowest and most inefficient group of people I've witnessed. There'd be 3 people working, but 2 of them would be talking to each other, letting the queues build up."
Cons: "Ground experience was pretty terrible at the airport. Most likely I'd avoid flying through here again."
Pros: "Comfortable, clean, good crew, early landing."
Cons: "15 minutes stuck on the bus at disembarkation sucked."
Pros: "Enjoyed buying extended leg room"
Cons: "Water should be a standard on a 4 hour flight"
Cons: "All ok"
Cons: "Allow us to upgrade class"
Pros: "Crew were kindly"
Cons: "Seats can be more comfortable"
Pros: "Can't complain"
Cons: "Cheaper? :) !"
Cons: "Music or movie will be good."
Pros: "I hope never to fly Scoot again."
Cons: "Extremely rude and uncaring staff. I hate not being booked through with boarding passes. You have to wait in line at every stop, go through security and wait to get your ongoing boarding pass. The Scoot transfer people in Singapore are the most rude people I've ever met."
Cons: "Wasn’t allowed to board the plane because my passport only had five months left on it but you still let me book the flight and I was not refunded"
Cons: "The flight cancelled.first we boarded twice and been waiting for 7 hours Inside and outside the plane thereafter they gave up and decided to cancel it ..it was nightmare"
Pros: "Overall okay. Food was not in our list because the flight is about one and a half hour. No entertainment as it was a short one and we departed earlier than the estimated time."
Pros: "Good price. Was on time, seats were comfortable, helpful staff"
Cons: "No use of headphones 30 minutes before take off and arrival"
Pros: "Everything worked"
Pros: "Crew were professional, friendly and efficient. Aircraft was clean in the cabin and in good serviced condition. Check in Staff were efficient, friendly and professional."
Cons: "Seating configuration in economy very small. My Husband is a tall, big man and was cramped by the seat pitch, which made his trip very uncomfortable. To think that we have to pay for such an essential item to life as WATER, when it is free on most other airlines....or at the very least you can get a glass of water. I couldn’t believe the charge price for a tiny bottle of water and the fact that you can’t even get a glass of water either. This is an outrage and a rip off to customers."
Pros: "Crew on Singapore airlines were very helpful, friendly and accommodating."
Cons: "They had 0 entertainment on an 8 hour flight. Tv turned off. One small meal after 20 minutes of flying. Would not fly with scoot again."
Cons: "Seats we given did not recline .as they were just in front of emergency exit . The extra leg room seats were empty, but would have to pay extra to sit on them"
Pros: "Ok time"
Cons: "No free drink"
Pros: "On time."
Cons: "Journey / organisation"
Pros: "Food are excellent. Legroom is good for a budget airlines. Crew are nice"
Cons: "Boarding process Delayed flight"
Pros: "comfortable seat"
Cons: "No TV on plane"
Pros: "very nice while Landed and take off."
Cons: "We did not order any foods. No suggestion."
Pros: "Affordable biz class"
Cons: "Really poor food and flight was delayed 2 hours both ways"
Pros: "Punctuality was good. No complaints generally."
Cons: "Temp in cabin too high."
Pros: "previous flight arrived a bit late but captain did his best to make up the time"
Pros: "Nothing to like"
Cons: "How can the the airline serve such terrible food that smells of processed plastic!!! It is served burning hot and unedivle."
Pros: "The crew was really nice, saw them help several people put their luggage in the overhead bin."
Cons: "There was absolutely no complimentary service at all, a bit unusual compared to flights we've taken in the past (domestic and international). No offer of free water, what's up with that?!?! There was no entertainment on board for an overnight flight, no blanket, no pillow. And on top of that we paid too much to check in a bag when we arrived at the airline desk because we didn't include it through our Kayak booking. Had we known there was a method to follow, we would have to avoid the excessive fee."
Pros: "Good value. Some leg room in Biz."
Cons: "Paid $30 for wi-fi: It never connected. Just failed to work. “Failed to load page”. Paid for priority check-in: The people in the economy queue checked in faster. Paid for priority boarding: No priority security queue, no priority boarding. Paid for priority baggage: Took 60 minutes from landing for baggage to arrive. No priority, except for crew bags. Food was disgusting. Hard to determine where the plastic finished and the pasta started. There was no service, other than dumping a hot plastic box in your lap."
Pros: "Relaxed boarding and inflight experience Offer of refreshments when baggage delivery was delayed"
Cons: "Delay in delivering baggage"
Cons: "Going from one hot country to another so had no need for a winter coat... it was so cold on that flight I caught a cold"
Cons: "I could not get on time at airport for check in, because the train got stuck 25min. When I got the counter 45min. Before the flight leaves, they told me that the flight is closed and they can not do anything to help me!!!"
Pros: "They were very professional, polite and helpful"
Pros: "QUIET ZONE"
Cons: "FLIGHT AIR CON TO COLD NOT ENOUGH TOILETS"
Cons: "I get the seat selection pre-check in is a premium service. Bu to not allow someone to express preference (based on what's left) when they check in is downright snarky. The explanation that I got that "we need to balance the plane" is whitewash. It's clearly to push peopel to buying the premium service. But when you do that at the price of alienating people, you've done them and yourself a disservice. Time to rethink!"
Pros: "We were given the opportunity to bid for an upgrade which was totally worth it! We will definitely fly with Scoot again."
Cons: "The seat and tray table is greasy and dirty and there are two cracked holes in the arm rest!"
Pros: "Early alert that flight was going to be 5 hours late."
Cons: "No online check- in. Very slow check in at airport. Vouchers provided for food at airport - only problem was we couldn’t find a place that would take them. Boarding was painfully late and slow. As we arrived in the early hours of the morning the cost of taxis were double the normal price. Still no compensation as promised by the airline when they initially advised us of the late flight. Could do a lot better."
Pros: "All in all a pretty good flight. Nothing much to write home about but nothing really went wrong. Pretty Good and what you'd expect."
Cons: "Wasn't thrilled that I had to pay SGD48 both ways for up to 15kg check in. That extra SGD96 would have made a difference when comparing flights on Kayak. Delays leaving HK and SG but all of it was on the tarmac so not really Scoots fault."
Pros: "Scoot Airlines is a budget airline and is a great choice hopping from one spot to another in SE Asia. I use it quite a bit for travel between Singapore and Bangkok."
Pros: "It was all great. Paid extra for the quiet area. Worth it"
Pros: "Nothing other than punctuality."
Cons: "After boarding started there was no Aircon the flight was boiling hot and hugely suffocated. Also so many mosquito surely need better service."
Cons: "Boarding was quite messy as flight was delayed but many passengers were not informed. Only one service officer was being bombarded with questions from passengers when it would save so much trouble just making a proper announcement in the first place. Boarding queue also merged with another flight departing at a similar time, causing a massive bottleneck. Whilst on board, pre-ordered food was not served with cutlery and it took another 15 mins to get the attn of the stewardess to get the cutlery served. Would have been faster to just get it myself."
Pros: "It's a no frills airline! Plane on time, clean, arrived on time. What more do you want?"
Cons: "I will never fly with them again they tried to charge me 114 us dollars for 1 bag. I only paid 43 dollars for my ticket.."
Pros: "The crew was very nice, but the beer wasn't cold. Then the plane became painfully cold during the flight."
Pros: "The quiz and prizes given by the service crew onboard"
Pros: "The airline assigned the latest airplane to my flight. Its USB charging port was good."
Cons: "I do not know why the cabin crew provided a meal on 3 pm than much later around 5 pm. The flight arrived to the destination on 7 pm. I thought I ordered a dinner."
Pros: "Serge and the cabin crew were grey. The pilot made up 20 minutes on a 1 hour flight, came in late from previous flight."
Cons: "Scheduling. CP is ALWAYS late, and messes up connections. Hard to coordinate remedies with my phone turned off. It hadn't been once, 10, or 20 times, but EVERY time."
Pros: "On time and relatively hassle free"
Cons: "The bus transfer to the terminal was a bit chaotic"
Pros: "Exiting the aircraft."
Cons: "Stop charging passengers for water."
Cons: "Improve on the congestion of DVO"
Cons: "We were delayed by 7 hours. The ground staff did their best. They gave some snacks which I'm sure Filipinos like but were not to my tastes. Sitting on a hard floor for 7 hours with nothing to eat before a 3.5 hour flight is not my idea of a good day!"
Pros: "Fast boarding"
Cons: "Plane wasn’t full so crew should have let us spread out"
Pros: "Crew were ok"
Cons: "The plain was delayed 2 hrs .Problem with information"
Pros: "Crew were very friendly"
Pros: "Smooth flight, friendly service."
Cons: "We sat on the tarmac as take-off was delayed by 45 minutes."
Cons: "There should be a non-applicable button, since there’s none....I should just pick one star."
Pros: "At least no gate change or delay..shock shock"
Cons: "Checkin as usual was understaff and slow....agent refused to enter our getgo numbers or change our seat assgnment as had been done in the past. Refused to orint boarding pass because i had on my phone....i dislike this and want paper backup! Speaker system for gate announcements at term 3 is the worst! Boarding is always bad but now a new system to read tickets is worse than ever! My knees touch the seat in front it is so crammed...at least short one hour of discomfort."
Pros: "Crew seemed friendly and curtious"
Cons: "Checking in seemed long, snacks or meals weren't available unless prearranged at an additional cost....scheduled connecting flight to catarman, very long wait in amundane terminal lacking enough seating....suggesting that both airlines,PAL & Cebu Pacific coordinate flights better to cut down layover time in the inadequate Clark terminal."
Cons: "I didn't like everything"
Pros: "Everyone is profession and the food is great. The value is spot on!"
Pros: "Flgiht staff always nice"
Cons: "The cebu gate staff were awful, uninterested, never made announcemnts and as usual it was a cattle call to board. Rows were not followed. The sandwich i had paid for was all dry bread..it was awful."
Cons: "More than 1 hr. delayed flyt"
Pros: "cabin crew was excellent, very friendly!"
Cons: "Boarding of passengers and loading of cargo delayed departure by 1h, no communication from pilot; seats on A330 were worn out, metal bar in seat cushion could be felt, making the flight very uncomfortable"
Pros: "No hassles check in"
Cons: "First we pur Cebu Pac flight to davao at 7 am was cancelled dn we book another flight to davao at 5 pm dn it was delayed it is so stressful and inconvenient specially i have a 1 year old baby boy"
Pros: "Good flight"
Cons: "Landing not so smooth"
Pros: "New ish planes"
Cons: "Reduced leg room"
Pros: "Flight was ahead of time. Friendly crew."
Pros: "I wish I had something to like about it."
Cons: "checkin was a nightmare. over an hour and a half to get bags checked and boarding passes. It seemed like every time there was an issue all the staff would stop what they were doing to see what the issue was. nearly missed my scheduled boarding time. Good thing our flight was delayed by almost 2 hours. guess I can't complain too much for a budget airline. Just sucks that bag checkin and delays took longer than our actual flight."
Pros: "No fuss,simple budget air travel"
Cons: "Nothing,does the job for a 1 hr flight"
Cons: "Our flight was cancelled because of weather condition while we were at the boarding gate, they didn't care about compensations or consider not risking putting the passengers under last minute pressure, at least they should've notified us ahead of time, they automatically rolled us in the next flight, however, they didn't confirm if the next flight will be cancelled or not. In order to make sure I can catch my connecting flights, I booked another flight from Legazpi to Manila on a different airline, in addition, I had to pay the hotel booking cancellation fees in Manila, since these fees can only be waved if I cancelled 24hrs in advance. Moreover when I asked for my ticket refund, they made a big deal out of it and after a ruff struggle they agreed to refund me, but whatever the refund amount was, it barely covers anything of what I had to pay for a new ticket+ 1 extra night stay in Legazpi + hotel cancellation fees in Manila, I ended up paying 400USD in total while I only got around 50USD ticket refund from them, and of course, add to that the stress and hassle I went through in doing this!"
Pros: "Crew is great"
Cons: "Ticket agents are awful. Very horrible on baggage"
Pros: "Check in staff were very helpful"
Cons: "Plane was 2 hours late -airline seemed to be totally disorganised"
Pros: "I was as european preferred being offered a seat at the emergency exit, if I was healthy and able to assist..leaving me much more leg space.....being not so small and tiny as many asians.... !!!"
Pros: "Late arrival of plane meant knock on problems with air traffic in manila... over an hour late ... cebu airlines ok but system poor"
Cons: "Unfortunately delays caused by late arrival of plane - 1 hr late"
Pros: "Boarding went swiftly and without issues. On board catering however rely's more on pre-booking your meals else there are hardly any options left. Seat was ok and punctuality too."
Cons: "The check-in was a mess.. we were the first at the counter but among the last to board. The clerc disappeared with my passport and asked me to transfer luggage on the spot. On top she did not return the booking form. Luckily I had a second copy or my filipino friend would have been stopped by filipino immigration."
Pros: "The flight crew were great."
Cons: "Our international flight from Lonon to HK was 40kg per person and the HK to clark only allowed 20kg per person. I thought this may have been ok but caused many shopping plan changes and ruined our initial HK shopping."
Cons: "Our flight was 1 hr late!"
Pros: "Accommodating gate agent. Flight was on time"
Cons: "During flight, it's quite shaky."
Pros: "Clean plane nice space"
Cons: "Too much late ! Delay for 45 minutes"
Cons: "They did not serve water for free.I was very thirsty and dehydrated within the four hrs and 20 minute flight. There's no tv, there were no entertainment at all. We boarded 40 minutes late. The weather was sunny out, there should not be any reason for the flight to be in a delay."
Cons: "Staff didn't made announcements that the flight was delayed until it was late. I have nothing to say about the food and entertainment because i didnt eat during the flight and there was no entertainment as well."
Cons: "Flight was delayed by 1:45 hours, then was late again taking off. This is business as usual for Cebu Pacific so let the buyer beware."
Cons: "Longest lines in teh world at check in. Get your act together CEbu. No in flight entertainment."
Pros: "Friendly staff Great price"
Cons: "Couldn't really sleep too well Not enough leg room for a 6 footer Still, worth it!"
Cons: "Never ontime and rude staff"
Pros: "I bought seat had row"
Cons: "No free water coffee snacks, leg room is for children"
Cons: "More orderly boarding process by zone, on-time departure and arrival"
Pros: "Seats and timeliness were good"
Cons: "Checking in process should be improved"
Cons: "Every time I’ve used AirAsia it’s been delayed. Instead of being apologetic they’re always smug about how I can take a different airline. So I did!! Never fly with this airline again. Poor service poor flight planning and poor attitude. Shame on you AirAsia."
Cons: "Seats had very little leg room. Chargers would have been nice. Would have liked to have headphone Jack's for music."
Pros: "We were upgraded to first class."
Cons: "Our flight was delayed 31 minutes. So far, I’ve never departed on time with this airline. I will take responsibility for not prepaying for my check in luggage, but really, $154.00 for 3 suitcases on a 1 hour flight? It’s kinda sad."
Cons: "Free snacks and drinks"
Cons: "I’ve been to over 15 airports in the last month and Since when does the airport have a terminal fee of $17 And they made us check in our bag for $60 per person, I’ve been on many budget airlines before and they never made us do this, never flying with AirAsia again."
Cons: "The flight is delayed and they never notified us we stayed in the airport for almost 1:30 minutes delayed."
Pros: "Crew at the front desk helped"
Cons: "Maybe more flights"
Pros: "Very good, I like Air Asia"
Pros: "Very friendly - free water & snack."
Pros: "Clean plane Nice team Great job"
Cons: "I booked through kayak which redirected to kiwi. On the boarding pass it gave the wrong terminal (domestuc terminal, when i was flying internationally) then to find out the terminal got updated online. In addition, the flught was delayed and gates were changed and i found out AFTER i already boarded the plane. Terrible."
Cons: "Flight was very late... in the airplane it was way too cold, like we entered in a freezer.. and they didnt even offered blanket so we didnt qppreciate that part at all"
Cons: "I did not like how slow they were at Manila airport. It was a shame how long they took with each person."
Cons: "Very long time to wait"
Cons: "Seats space small"
Pros: "That we made it in one piece"
Cons: "That the flight was almost 2 hours delayed"
Cons: "Two hours late Poor communication about gate, timing with broken plane"
Pros: "I guess sometimes it's cheaper than other airlines"
Cons: "There are always delays"
Cons: "Super delayed flight, no special lanes for those who web checked in already and dirty seats"
Cons: "This has worse delays than any airlines I've tried."
Cons: "got transferred to KLO due to airport closure, delays"
Pros: "We arrived safe & sound"
Cons: "The flight was cancelled on the way there and on the way back without any notifications. On the way there, I had to run through the airport to catch an earlier flight. On the way back, I waited 4 hrs to catch a later flight. Air Asia did not compensate for my valuable extra time wasted but in addition charged a $30 USD bag fee each time. I will never fly with Air Asia again and will advise friends and family to avoid Air Asia."
Pros: "It was wonderful I bought another round ticket for my wife I be there next year and use you again"
Cons: "Having to pay luggage check in"
Pros: "Making it from one point to the other was the only thing that went well."
Cons: "I was double charged for the ticket. Customer service has been researching this for little over two weeks. Flight was delayed for just over two hours with multiple gate changes. Customer service at the terminal was no better than the customer service on the hotline."
Cons: "Seats are very poor. Leg room very poor. I am average size and my knees were touching the front seat. They did not provide even a glass of water that you had to buy. You had to buy food and soft drinks and even then the quality of food was poor. A Terrible airline."
Cons: "Seating leg room service delays customer service"
Cons: "Instead of getting to manila in 20:00 ive got there on 1:00 am!!!!!!!!"
Pros: "Flight was delayed."
Cons: "Horribly late. Glad I didn't book a connection the same day."
Pros: "I didn't like anything about this year like it was always two to three hours late of ways and the seats were being cramped"
Cons: "I hated this Airline it was the worst Airline ever flown in my life I will never ever fly them again"
Cons: "We arrived 2 hours before our flight, only to be told that there was a delay of 2 hours, then before our flight delay time another 2 hours was added, and a further 2 hours. We were supposed to land in Kalibo at 6.40pm, and didn't arrive until 1.15am!! The even more annoying thing is that i paid double the cost of the evening flight to arrive at our original time, I should have just taken the ferry at least then we could have enjoyed the near 12hour journey it took us to travel less than hour hour in the plane!! Poor piece of food whilst waiting 9 hours also!!"
Cons: "4 delays. Total of 9 hours stuck in the airport waiting. Seats were old/dirty looking."
Pros: "There was not much I liked about this flight. However was was rather inexpensive to pay for baggage prior to getting to the airport."
Cons: "I hate the fact that food, including water, was only available for purchase. It was a very tight squeeze sitting on this plane. My seat didn't hardly recline."
Cons: "The flight was delayed twice adding up to a five hour delay. The crew gave no reason , no apology, complete lack of communication was astounding. When i mentioned it to other travel agents they all said the same thing, Air Asia is always delayed, i was told to use other airlines. Indeed, while awaiting my flight to Manilla I saw 2 Philippines Air flights depart on time. One of my fellow travellers had given themselves7 hours between flights and missed their flight to Dubai because of the delay."
Cons: "Does not leave on time."
Pros: "The price the price the price"
Cons: "You get what you pay for."
Pros: "Nothing since we all got sick and tried to cancel the trip. The HELP and LIVE CHAT feature they have is worth nothing! After they kept me on for 14 minutes the first time, kept saying I was first on the waiting list and will be less than ONE minute. This took at least 12 minutes before I repeated that, and did this 3 times. Also, trying to see how much luggage allowed, ticket indicated 32kg each but avoided to say clearly allowed to check in or what? Tried to find out more, but not possible through their website. If are allowed or not allowed must tell us clearly so know how to plan, from the start, rather than surprise me at the airport with a big over weight!"
Cons: "Nothing since we all got sick and tried to cancel the trip. The HELP and LIVE CHAT feature they have is worth nothing! After they kept me on for 14 minutes the first time, kept saying I was first on the waiting list and will be less than ONE minute. This took at least 12 minutes before I repeated that, and did this 3 times. Also, trying to see how much luggage allowed, ticket indicated 32kg each but avoided to say clearly allowed to check in or what? Tried to find out more, but not possible through their website. If are allowed or not allowed must tell us clearly so know how to plan, from the start, rather than surprise me at the airport with a big over weight!"
Pros: "Emergency row"
Cons: "More than 3 hours late."
Pros: "Tube boarding and deplaning"
Cons: "Walking ; not even a bus?"
Cons: "We flew 1hr and 45 mins delayed."
Cons: "Late but that's expected"
Pros: "We eventually made it to manila. That was the only positive of the flight."
Cons: "I received 3 emails alerting me to the fact the flight was delayed. The first blamed operations and estimated a 45 minute delay, the next 2 had the same explanation but with a 1.5 hour delay. The final count was almost 5 hours. The terminal was sterile looking with awful lighting, and uncomfortable benches. There was no wifi (free or for a charge), and updates from the ground crew were few and far between and generally only happend after a question from a customer . They provided a meal due to the delay(there is no food in the terminal except a small kiosk that closed earlier that evening), but a greasy chicken leg and ball of white rice don't do much to make up for losing 4 hours of sleep before a 20 hour trek to America the next day (rather the same day as we got in at 330 am). We will never fly through manila or kalibo again as a result of this trip, and never again fly airasia."
Cons: "Your flights are either late or rescheduled."
Pros: "Air Asia said, my ticket was refunded back to my account, I called my card company and talked to the air Asia crew teller at the airport's counter at the same time. My card said, my purchased went through successfully but air Asia at Manila airport didn't understand that! My parents went home straight front the airport frustrated!! So I had to purchased another plane tickets with anothe airline, and now they're enjoying Macau and Hong Kong!! I will not give you my business ever again and my whole family. :( P.s I even got a flight reminder email on 1/22/16 and their flight with you was supposedly yesterday 1/28/16. -not a happy customer-"