Daily cleaning, installation of cabin HEPA filters on flights from Cebu City to Manila
Philippine Airlines, Cebu Pacific and Philippines AirAsia have all waived their change and cancellation fees on flights from Cebu City to Manila. Confirm policies on booking site.
Philippine Airlines does not allow booking a middle seat on flights from Cebu City to Manila.
Direct flights take on average 1h 15m to travel the 568 km between Cebu City and Manila.
In normal times, a total of 172 direct flights connect Cebu City to Manila weekly. On average, there are 24 departures per day.
In the past 3 days, the cheapest one-way tickets to Manila from Cebu City were found on Philippines AirAsia (₱34,627) and Cebu Pacific (₱44,520), and the lowest round-trip tickets were found on Cebu Pacific (₱59,361) and Philippines AirAsia (₱64,307).
Philippine Airlines (7 flights per day), Cebu Pacific (7 flights per day), and Philippines AirAsia (3 flights per day) are the most frequent flyers of this route.
If your flying dates are flexible, you should consider flying to Manila on a Saturday, as we generally find the cheapest rates on that day for this route. On the other hand, Tuesday is the most expensive day to fly from Cebu City to Manila. For your return ticket, we recommend flying on a Wednesday and avoiding Thursdays for the best deals.
When flying out of Cebu City you will be using Cebu City Mactan Intl. You will be landing at Manila, also known as Manila Ninoy Aquino Intl.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Cebu City to Manila.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Manila from Cebu City is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Manila with an airline and back to Cebu City with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Manila from Cebu City up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Ahead of departure time"
Cons: "Snacks and should have inflight"
Cons: "Excessive time to get ticketing in the beginning. Poor passenger handling and lack of caring by checking in and airport agents"
Cons: ". I was shocked to see social distancing was not implemented with no seats apart and I was in the middle of four seats. If the journey is as important as the destination, then it already failed the minute I was seated in a very intimate setting alongside strangers and seeing the economy class fully booked. The airline defended this by saying they have special economy seats but I complained that this is not equitable since the seats are limited and not everyone could afford an upgrade. Even if they could, the passengers would still be seated side by side and the total number of passengers aboard a tight and enclosed space or load factor is still very high. The airline’s policy was so inconsistent with the very rigid rules of the different government agencies upon disembarkation."
Pros: "The type of plane 330"
Cons: "Its not cold inside."
Pros: "On time, early"
Pros: "You ripped me off"
Cons: "you ripped me off"
Pros: "Best in flight entertainment for any airline I've used"
Cons: "More food options"
Pros: "Excellent crew. Comfortable seat."
Cons: "No entertainment system but who cares on a 1 hour flight."
Cons: "Food on time"
Pros: "Super long delays at each leg"
Pros: "Crew are very helpful."
Cons: "Need reclining seats"
Pros: "Crew are good"
Cons: "They like to change frequently the hours and connections are a disaster!!! If you are changing or doing connections , make sure You use the airline company and better buying from them directly"
Cons: "Delayed for 2.5 hours."
Cons: "Pillows for business class as seat posture hurts the lower back. Needs improvement on loading priority luggages as mine came out together with the economy passengers."
Cons: "Seats did not recline very much. Hard. Food was very plain and starchy."
Pros: "The steward and stewardess were very nice."
Cons: "The plane was late, making a long day much longer. Worse still, I waited another 30 minutes for the luggage, making it almost 2 hours later before I got to the hotel."
Pros: "Truly friendly, service minded and happy cabin crew."
Cons: "A bit messy for the boarding but partly as unruly passengers"
Pros: "onboard service was good"
Cons: "17 hour delay"
Pros: "Fantastic onboard product in Business Class. Superb seating with all direct aisle access, excellent meals and friendly F/A's."
Cons: "I was a little concerned at the lax approach to securing the cabin for take off and landing the F/A's had. The Philippine Airlines lounge is an embarrassment for an airlines hub airport."
Pros: "Birding was great. Punctual flight."
Cons: "My entertainment screen broke. It took the crew 7 hours to replace it. A crew member said they would sort it, bit nothing for 6.5 hours There appeared be confusing within the crew members about what food I ordered."
Pros: "Crew were polite and helpful Aircraft ? Great Bad. Awesome awful. All of those. I really was to say nice things as it’s just basics that were bad"
Cons: "Business lounge ? Ummm totally unacceptable. It’s a PAYG uncomfortable Un stocked unstaffed waste. Food Was extremely basic. If economy fine but business!!! Very poor"
Pros: "First let me say I am a big fan of Philippine airlines. The customer service is outstanding, I am always made to feel very comfortable and the movie selection is great. I would give them a 10/10...if it weren’t for the surprisingly below-average special meal selection....read on..."
Cons: "I have been a gluten-sensitive foodie for 7 years. I am not vegetarian. I still eat sugar, salt, spices, dairy, and fat. I have order a GF special meal for the past 3 or 4 trips I’ve flown but I always end up asking for one of the regular meals instead because the GF meals are SO awful. They are completely devoid of all salt, sauces, spices or any flavor, and are so bland that it’s like eating astronaut cardboard food. For example...the last flight I took (Manila-San Francisco), the regular meal options were a chicken sausage dish with some mashed potatoes and veggies, a wonderful colorful julienne vegetable salad, a flan pudding (GF by nature) and some bread with butter. The other option was a delicious smelling pork belly over rice (seriously some of the best pork belly I’ve ever had) and some veggies with the same sides. Everything was gluten-free except for the bread roll and looked much more colorful and fresher overall. By contrast, the GF “special” meal that I received was a plain chicken breast with no salt, steamed veggies that were overcooked and mushy to the point of colorless baby food, with no spices or sauces, a watered-down fruit salad, a rice cake with no butter and a banana instead of dessert. I was amazed at how bland and flavorless it was. Gluten-free does not mean sugar-free, low-fat, or dairy free. It simply means the absence of wheat flour. I still like sauces and spices. And I still like butter. A non-fruit dessert would have been nice. And since when does gluten-free mean flavor-free? I would have MUCH rather preferred the regular meal option with just a gluten-free rice cake substitute. Thank god they had extra regular meals for me to eat instead. Point being…if you’re not extreme celiac and just gluten-sensitive, I recommend ordering off the regular menu and just omitting the bread roll. The flavorless meal isn’t worth it!"
Pros: "On time, very good service, good food & wine and very comfortable. Plenty of space around the business class seat and easy access to and from seat. Large screen tv."
Cons: "Slightly limited entertainment . Mabuhay lounge at Manila's average."
Pros: "Food was mostly very nice."
Cons: "The Manila transfer process was a waste of time. Why when only transferring through at the airport you must go to an insecure area to get a Manila stamp in your passport and then have to go back into the secure area via another security check."
Pros: "No direct contact details to change flight"
Cons: "Terrible customer service"
Pros: "The crew were pleasant."
Cons: "The flight was terrible. The boarding process was improperly conducted causing a lack of overhead space in the baggage storage overhead. The entertainment system was broken and the flight transfer process was terrible and confusing. I had the worst trip in over 300 life time trips. I felt like the price was way too high for the service I received! I need a partial refund at a minimun."
Cons: "Flight delays several hours. Its a very terrible flight. No apology from airlines company too."
Cons: "Flight crews working at transfer desks were extremely unorganized and brought us to our terminal at the very last minute when the flight was calling for all passengers to board. Food was terrible. Ended up losing my baggage because they didn’t have enough time to put all the bags onto the flight and so I had to wait an extra two hours at the airport"
Cons: "Flight was 1 1/2 hours late, then bag pickup and extra security for transfer to LAX flight is confusing and multiple lineups."
Pros: "The ground stewardess assisted me in boarding my flight since the boarding gate was almost close"
Pros: "The staff were courteous is very helpful ,the food was okay. In flight comforts were provided such as blacked , eye mask etc. iPads were provided as there was no built in tvs on the plane which provided a good inlight entertainment system. Overall this was a good experience as value for money as the price was cheaper than many other direct long haul flights"
Cons: "The plane it’s self was quite old and tired - with no TVs however iPads were provided which was not a huge difference. There was not a good selection of beverages on this flight -most had ran out prior."
Pros: "The great service and hospitality of the flight crew. Was upgraded to business class, thanks PAL."
Cons: "In flight entertainment is through an iPad device which is not fully charged."
Cons: "Flight was delayed"
Pros: "nothing to really like. the crew and staff were very friendly"
Cons: "kind of hard to believe my other flight through PAL was the best I've taken. This must have been an older plane or something. No entertainment minimal leg room. Must have just been luck of the draw"
Pros: "Clean and new airplane. Good screen Nice staff good space between the seats"
Cons: "Bad snacks, very limited baverage served. Limited selection of movies. very very limited TV shows. Almost no music to my taste, need to upgrade their music options!!"
Pros: "I've always enjoyed the service I receive on Asian carriers. Last night was the first time I have experienced PAL. I had read some not so good reviews so I was skeptical and canceled my first booking. After looking at other options, I discovered PAL's direct flight from Los Angeles to Manila was the best option so I took a chance. From the moment I check in at the ticket counter in Los Angeles until we landed in Manila, I received exceptional service, tasty food and a clean environment. I have flown several Asian air carriers and have had great experiences on them all. PAL delivered the same experience I have come to love when traveling to Asia. I will definitely fly them again."
Cons: "The only thing I didn't like was not having discovered PAL before"
Pros: "Crew service"
Cons: "No announcement for boarding and flight delayed."
Pros: "got lucky and no one sat next to me. Boarding was fast"
Cons: "No Entertainment module, have to pay for Wifi"
Pros: "On our return flight from Narita to Manila there was this family with 3 little kids and seating directly in front of us , the little girl cried the entire flight of 4 hours every 10 seconds and the mom didn't do anything to calm her , even wearing a headset I can hear the girl crying. The crew should have done something to seat them at the end but they were seated in the middle. Was so annoyed ! Flight attendant were slow taking our empty food tray. 1/2 hour later or more before they finally take it. No addt'l crew to give drinks after the meal."
Cons: "To small and old seats. I am so tiny already but I can bump my elbow to next person seating. No leg room."
Pros: "Drink and snack service on a short flight. Great flight crew and comfortable plane."
Cons: "Our flight was delayed"
Pros: "Very interesting experience at Manila airport. Their transfer system needs refining and modernising. It was a very difficult and harf to understand process"
Cons: "Flight attendant pay more attention and nicer to foreigners than filipino passengers."
Pros: "That the plane took off on time and landed ahead of schedule - not like the trip down to Sydney"
Cons: "The entertainment system is non existent and is something that needs to be addressed. The food was a bit better than what was served on the trip down to Sydney but also needs to improve."
Pros: "The flight attendants were pleasant"
Cons: "The food was horrible and not really a choice. The children's meals should be more simple like fruit and chicken and fish without sauces"
Pros: "Seats were quite good"
Cons: "Appalling service, not once did they attend to requests. No entertainment"
Pros: "Just an average airline nothing special"
Cons: "I was 2.5 kg over my carry on and they charged me 100 dollars no other option was given they told me I would throw things away to save money"
Pros: "The crew was great."
Cons: "The 2 hour delay. Plus waiting another 45 min sitting in the plane until take-off. When we arrived at our destination, we again waited another 30 min or so in the plane until we were allowed to get out of the plane."
Pros: "Friendly staff; value for the money"
Cons: "Boarding procedures not very organized"
Pros: "Price was great and the crew was friendly"
Cons: "All food and even water cost money. The check in line took extremely long. The seat was not padded enough so I was sitting on a lump the whole trip"
Cons: "Seats that recline and quieter announcements especially the game"
Pros: "Serge and the cabin crew were grey. The pilot made up 20 minutes on a 1 hour flight, came in late from previous flight."
Cons: "Scheduling. CP is ALWAYS late, and messes up connections. Hard to coordinate remedies with my phone turned off. It hadn't been once, 10, or 20 times, but EVERY time."
Cons: "The flight I was booked on late so they changed my reservation to the previous flight which was late as well, still.later than my original flight . But smart move by them. The only issue was the terrible terminal building at Dumagete.."
Cons: "The luggage took ONE HOUR to come out after the flight!!!"
Cons: "They should improve tge delayed flight"
Pros: "Crew was professional and seats were comfortable."
Cons: "It is almost a given that most domestic flights to Manila are delayed and our flight was 1 hour and 10 min delayed. Fortunately, I was getting frequent updates that helped with the planning on when to leave for the airport."
Pros: "I enjoyed the captains announcements"
Cons: "Typical one hour delay due to manila traffic...does this airline every depart or arrive on time?? Nooooo! Boarding was a cattle call as usual its a stampeed. The new 321 aircraft is crammed like cattle car, no legroom and a backpack can barely go under the seat....no recline so very uncomfortable"
Pros: "Crew were very friendly"
Cons: "Its a cheap airline.what do u expect?"
Pros: "Seat was ok but could not sit with my husband"
Cons: "Check in queue at Bangkok Airport was very long nd took ages"
Pros: "Quick and fast boarding"
Cons: "So when I bought the tickets. I paid for extra luggage of 40 kgs, then I unselected the assigned seating since I didn’t care where I sat, and I would rather use that money to pay for the extra luggage. I double checked several times before proceeding. At the check in counter, guess who had to pay extra because apparently the 40 kgs did not go through."
Pros: "Nothing much. The flight crew were ok."
Cons: "Flight was delayed 90 minutes. Boarding and departure lounge area was utter chaos because the Cebu Pacific staff were not clear about which flight waa boarding. The plane was horribly cramped. Extra seat rows had been installed to get more seating on the plane. That might be ok for the average 5'4" Filipino, but at 6'1", I literally could not fit my knees behind the seat in front of me. As a result I had to twist my legs into an uncomfortable position for 2 hours. Not fun."
Pros: "Boarding was organized if there is such a thing in the philippines, but at least they tried. Iloilo airport is very nice and allows more room than manila fiasco. The flight for once left early and arrived early and low and behold we had a jetway and no bus!! Luggage was off in record time"
Cons: "No recline on seats and cramming too many in to such narrow rows..its worse than a new york city bus in the 70s."
Pros: "Nothing about lastminute.com"
Cons: "Lastminute.com rebooked my outbound flight two dat past the original booked date then left the return flight the same which meant the return was before the outgoing. Then to make it worse they tried to charge me additional 80 pounds to change the return ticket."
Pros: "Staff's communication and it was on time"
Cons: "Too cold in the aircrat"
Pros: "No thing about this flight"
Cons: "Not good good on board they don't have variety of food no credit card accepted"
Pros: "Everything also wants money, very expensive."
Cons: "Everything is also no good."
Cons: "I didn't like everything"
Pros: "Flgiht staff always nice"
Cons: "The cebu gate staff were awful, uninterested, never made announcemnts and as usual it was a cattle call to board. Rows were not followed. The sandwich i had paid for was all dry bread..it was awful."
Pros: "cabin crew was excellent, very friendly!"
Cons: "Boarding of passengers and loading of cargo delayed departure by 1h, no communication from pilot; seats on A330 were worn out, metal bar in seat cushion could be felt, making the flight very uncomfortable"
Pros: "Cebu pacific is one of airlines who prescribe to a pay as you go additude. Be prepared to pay for everything after you pay for your ticket 7kg carry on max limits pay for the food you may or may not eat, and if you get cold easily bring warm clothes. No joke this was the coldest airplane I have ever been on in my 15 years of travel, so cold in fact that upon taking off you can hear the ice crystals breaking loose and traveling through the air system. I am going to say that the plane was in good condition and the flight attendants and pilot crew seem to be well trained as well as very polite."
Pros: "No hassles check in"
Cons: "Limited luggage"
Cons: "First we pur Cebu Pac flight to davao at 7 am was cancelled dn we book another flight to davao at 5 pm dn it was delayed it is so stressful and inconvenient specially i have a 1 year old baby boy"
Cons: "Despite baggage being checked through from HK to Davao, Cebu offloaded luggage in Manila and failed to forward."
Pros: "Landed early"
Cons: "Worst seats I have ever sat in, took a red eye out of Dubai and the cabin lights were on for over half the flights."
Cons: "We have travelled 3 times in 2 weeks by Cebu Pacific and all flights were delayed and NOBODY gave us an announcement"
Pros: "On board Staff was great. Made everyone as comfortable as possible."
Cons: "Agent misquoted me overweight baggage charge by half. The service agent that had to break the news to me was horrified. I paid as much for the bag as the original flight. Seats were very tight. ( I am 6'1") Next time I will fly a regular airline for the same price that I spent. Pay for bag. Pay for insurance pay for food and drink on an international flight. So wrong."
Pros: "Flight was ahead of time. Friendly crew."
Pros: "Flight was cancelled. No information about refund"
Cons: "I BOUGHT ANOTHER TICKET WITH PHILIPPINE AIRLINES, WHICH LEFT LATER, TODAY AND I HAD NO PROBLEM. NO EXCUSES. SO I PAID TWICE FOR A TICKET TO MANILA FROM BANGKOK. THE BIG PROBLEM IS EVEN WHEN I GOT TO THE AIRPORT WAY AHEAD OF TIME, THE CEBU PACIFIC PEOPLE, JUST DO NOT CARE, THEY DO NOT GIVE A DAM. THIS HAS COST ME A LOT OF MONEY. AND TIME AND STRESS, THERE IS NO REASON TO NOT LET ME ON THE PLANE. I GAVE THEM THE INFORMATION, THEY NEEDED. THE SAME INFORMATION AS I GAVE PHILIPPINE AIRLINES, THAT I DID FLY WITH. I AM SO DISAPPOINTED IN THE HORRIBLE TREATMENT I RECEIVED TODAY."
Pros: "No fuss,simple budget air travel"
Cons: "Nothing,does the job for a 1 hr flight"
Cons: "Its a shame—Singapore is a first-class city and its people are beautiful; except for one zealous person who made it her goal to ruin Singapore. Cebu Pacific (MNL) required our umbrella to be checked-in without incurring additional expense since it does not make sense to charge us because the umbrella price is way less than the shipping cost. However, Cebu Pacific (SGN) Counter Supervisor was rigid and unprofessional; she wouldn’t listen to reasons and logic. She said that this is SGN and not MNL and therefore, its totally different. She was correct because we were able to go home and security did not say anything about our umbrella. Basically, we do not have to check-in our umbrella in the first place. But the Supervisor was adamant and combative regarding our umbrella. We told her we’ll just throw it in the trash can instead of shipping it."
Pros: "we had a very tight connection from landing in Manila to catching our flight to El Nido. Cebu's team lead us through the check in process to expedite and save time and even ordered a special shuttle bus for us to take between terminals at the airport. I was very impressed and will be telling everyone I know how great Cebu is."
Cons: "Nothing. All good."
Cons: "Our flight was cancelled because of weather condition while we were at the boarding gate, they didn't care about compensations or consider not risking putting the passengers under last minute pressure, at least they should've notified us ahead of time, they automatically rolled us in the next flight, however, they didn't confirm if the next flight will be cancelled or not. In order to make sure I can catch my connecting flights, I booked another flight from Legazpi to Manila on a different airline, in addition, I had to pay the hotel booking cancellation fees in Manila, since these fees can only be waved if I cancelled 24hrs in advance. Moreover when I asked for my ticket refund, they made a big deal out of it and after a ruff struggle they agreed to refund me, but whatever the refund amount was, it barely covers anything of what I had to pay for a new ticket+ 1 extra night stay in Legazpi + hotel cancellation fees in Manila, I ended up paying 400USD in total while I only got around 50USD ticket refund from them, and of course, add to that the stress and hassle I went through in doing this!"
Pros: "They put me in front row...nice crew"
Cons: "Interesting condensation coming from plane due to intense humidity - looked like smoke in entire plane!"
Pros: "Landing was smooth"
Cons: "Delayed by 2 hours!"
Pros: "Crew is great"
Cons: "Ticket agents are awful. Very horrible on baggage"
Pros: "Check in staff were very helpful"
Cons: "Plane was 2 hours late -airline seemed to be totally disorganised"
Pros: "Late arrival of plane meant knock on problems with air traffic in manila... over an hour late ... cebu airlines ok but system poor"
Cons: "Unfortunately delays caused by late arrival of plane - 1 hr late"
Pros: "Nice modern plane, great crew."
Cons: "Modern compact seats not very comfortable, and very little kneeroom. But fair prices, so overall a good value."
Pros: "Crew were friendly"
Cons: "Poor food options. Seats were cramped for me (I’m 6 foot tall). No logical boarding organisation (free for all)."
Pros: "Boarding went swiftly and without issues. On board catering however rely's more on pre-booking your meals else there are hardly any options left. Seat was ok and punctuality too."
Cons: "The check-in was a mess.. we were the first at the counter but among the last to board. The clerc disappeared with my passport and asked me to transfer luggage on the spot. On top she did not return the booking form. Luckily I had a second copy or my filipino friend would have been stopped by filipino immigration."
Pros: "Accommodating gate agent. Flight was on time"
Cons: "During flight, it's quite shaky."
Cons: "One of the tightest legroom. Said they were giving out sim cards but never got one even after asking for one. It was ok that we didn't get one but not ok that 2 crew members said they will get us one and never did. If you don't have it, just honestly say you don't have enough. Or just don't offer it in the first place!! No drinks... not even a glass of water without having you pay for it."
Pros: "There is nothing to like about Cebu Air"
Cons: "They're totally classless-inprocessing stinks, charge for just one bag, charge for food, and then run out of everything except potato chips. Cebu Air is the bag-lady of discount airlines!"
Cons: "Staff didn't made announcements that the flight was delayed until it was late. I have nothing to say about the food and entertainment because i didnt eat during the flight and there was no entertainment as well."
Cons: "I haven't been able to take the flight because of corona virus restrictions and haven't been refounded"
Cons: "No staff available to print out boarding passes at the check-in counter or the gate until right before boarding. Flight was delayed without any good reason."
Pros: "it was on time crew are very nice."
Cons: "there no entertainment system, everything is charged even water bottle. some airlines give small water bottle."
Cons: "Every time I’ve used AirAsia it’s been delayed. Instead of being apologetic they’re always smug about how I can take a different airline. So I did!! Never fly with this airline again. Poor service poor flight planning and poor attitude. Shame on you AirAsia."
Cons: "Seats had very little leg room. Chargers would have been nice. Would have liked to have headphone Jack's for music."
Pros: "We were upgraded to first class."
Cons: "Our flight was delayed 31 minutes. So far, I’ve never departed on time with this airline. I will take responsibility for not prepaying for my check in luggage, but really, $154.00 for 3 suitcases on a 1 hour flight? It’s kinda sad."
Cons: "Free snacks and drinks"
Pros: "Value for money"
Cons: "Seats could be better"
Cons: "The flight is delayed and they never notified us we stayed in the airport for almost 1:30 minutes delayed."
Pros: "Early boarding and arrival!"
Cons: "The landing was a bit rough."
Pros: "Our flight was delayed for 2 hours, and those people who are in charged for opening the gates for boarding was clueless to what row or zone are they welcoming first or what not. The lines were long and people were disappointed and unruly."
Cons: "Trained your staff!!"
Pros: "It was only an hour flight"
Cons: "Flight was late, and if you're over 6 feet, prepare to be cramped. No food or drinks."
Cons: "The flight was delayed for over an hour."
Cons: "Even i asked for 3 times i still could not get a pen from blonde haired host to fill the visa application. i filled in the airport and took a long time to find a pen. Just wasted time, thanks."
Pros: "Not much"
Cons: "Pretty much everything. Won’t be flying AirAsia again."
Pros: "Accommodating staff. Arrived safely."
Cons: "Delayed over a delayed flight. Overcharged price, they charged you for processing fee which is not necessary I think for the card."
Cons: "You guys screwed me. I paid for increased baggage thru you guys and they still charged me $200 more, even though it was under the extra weight I paid for. Pkease explain, never book with you guys again"
Pros: "After check in"
Cons: "Check in"
Pros: "It was only a 50 minutes flight and the cabin crew were very nice , the seats were leather and all in all very comfortable"
Cons: "Once on board all was fine , the flight was delayed by 27 minutes"
Pros: "That we made it in one piece"
Cons: "That the flight was almost 2 hours delayed"
Cons: "Because of a delayed flight, I missed the check-in by minutes. There was no one there to help me even though YOUR flight was delayed in taking off as well. It seems increasingly the case that flights are delayed and the reservations we pay for are merely suggestions rather than a commitment by the airline. Further, when these things happen there is no compensation. The airline just keeps the money for services not rendered. The Air Asia website doesn't work. The online chat doesn't work. Nothing works from Air Asia. Of the three airlines servicing the Philippines, Cebu Pacific is the worst, followed by Air Asia, and Philippine Airlines being the best."
Pros: "I guess sometimes it's cheaper than other airlines"
Cons: "There are always delays"
Cons: "Waited for 25 minutes at the stand in Manila on arrival for the linkway to be connected Pretty poor really as it added another 30 minutes to the journey"
Cons: "This has worse delays than any airlines I've tried."
Cons: "No free snacks"
Pros: "Crew went out of the way to assist us after a terrible checkin experiance"
Cons: "Received a notification that flight was delayed and given an option to reschedule after we checked in only. Checkin countervseperated my family and I even though we checked in early. Sent to Lounge and forced to pay even though directed by them."
Pros: "We arrived safe & sound"
Cons: "The flight was cancelled on the way there and on the way back without any notifications. On the way there, I had to run through the airport to catch an earlier flight. On the way back, I waited 4 hrs to catch a later flight. Air Asia did not compensate for my valuable extra time wasted but in addition charged a $30 USD bag fee each time. I will never fly with Air Asia again and will advise friends and family to avoid Air Asia."
Pros: "It was wonderful I bought another round ticket for my wife I be there next year and use you again"
Cons: "Having to pay luggage check in"
Cons: "I WAS NOT INFORMED THAT I HAVE TO PAY FOR MY CHECK-IN LUGGAGE LIKE MOST DOMESTIC AIRLINES BUT WITH A LIMIT OF 15 KGS, I THOUGHT IT WAS INCLUDED IN THE FARE,"
Cons: "Seating leg room service delays customer service"
Cons: "Instead of getting to manila in 20:00 ive got there on 1:00 am!!!!!!!!"
Cons: "2 hours delay"
Pros: "Staff on the plane were nice."
Cons: "The flight was delayed. Boarding took a while and they only had one exit door open upon arrival."
Pros: "I didn't like anything about this year like it was always two to three hours late of ways and the seats were being cramped"
Cons: "I hated this Airline it was the worst Airline ever flown in my life I will never ever fly them again"
Cons: "This airline is a complete joke They have NO IDEA what customer service is Three of us had to rebook an earlier flight, same day as original ticket... NO REIMBURSEMENT, had to pay for three more tickets They broke a fragile purchase and said, too bad. Again, zero compensation. Fly with CEBU AIR!!!!!"
Pros: "The cabin crew were polite."
Cons: "BAD COMMUNICATION - The flight was delayed and they sent me an email however no details were ever updated on the screens in the terminal. Once at the airport they knew the flight was late but never updated the boarding time. I had to get up every 15 minutes to ask someone. At one point there wasn't even a jet but the screen said the flight was boarding. Boarding area is this small contained seating area in the airport with very limited food options (an issue when you sit there for hours). The plane was filthy and oddly enough you cannot bring your "own food" onboard you must buy everything onboard...even a bottle of water....which you will need have queuing on the tarmac to get on the plane. You have to pay in local currency---they won't accept a credit card. You have to board a bus, to be driven, to then walk, to then queue on a tarmac, to walk up a stairway to get on the plane. The weight restrictions on luggage are ridiculous. 7 kg allowed on cabin bags which are weighed otherwise you stand there an unpack because there is a different charge for in-person purchase of luggage versus online. Bring a shopping bag, unpack your carry-on, weigh it, get your tag (cabin baggage), walk away from the checkin country and put the items back into your carry-on. Lastly, they damaged my luggage. Note: if you use this airline, tell them you have breakable items in your suitcase and get a fragile sticker put onto all of your checked bags to keep them from being tossed like the Samsonite gorilla."
Cons: "The flight was delayed twice adding up to a five hour delay. The crew gave no reason , no apology, complete lack of communication was astounding. When i mentioned it to other travel agents they all said the same thing, Air Asia is always delayed, i was told to use other airlines. Indeed, while awaiting my flight to Manilla I saw 2 Philippines Air flights depart on time. One of my fellow travellers had given themselves7 hours between flights and missed their flight to Dubai because of the delay."
Cons: "Does not leave on time."
Pros: "The price the price the price"
Cons: "You get what you pay for."
Pros: "Nothing since we all got sick and tried to cancel the trip. The HELP and LIVE CHAT feature they have is worth nothing! After they kept me on for 14 minutes the first time, kept saying I was first on the waiting list and will be less than ONE minute. This took at least 12 minutes before I repeated that, and did this 3 times. Also, trying to see how much luggage allowed, ticket indicated 32kg each but avoided to say clearly allowed to check in or what? Tried to find out more, but not possible through their website. If are allowed or not allowed must tell us clearly so know how to plan, from the start, rather than surprise me at the airport with a big over weight!"
Cons: "Nothing since we all got sick and tried to cancel the trip. The HELP and LIVE CHAT feature they have is worth nothing! After they kept me on for 14 minutes the first time, kept saying I was first on the waiting list and will be less than ONE minute. This took at least 12 minutes before I repeated that, and did this 3 times. Also, trying to see how much luggage allowed, ticket indicated 32kg each but avoided to say clearly allowed to check in or what? Tried to find out more, but not possible through their website. If are allowed or not allowed must tell us clearly so know how to plan, from the start, rather than surprise me at the airport with a big over weight!"
Pros: "Tube boarding and deplaning"
Cons: "Walking ; not even a bus?"
Cons: "Late but that's expected"
Cons: "Your flights are either late or rescheduled."
Pros: "Friendly staff and plane was comfortable and clean"
Cons: "Flight was delayed for 3 hours returning from Palawan"
Cons: "Delayed flights. no compensation for customers that had to pay more for hotels Bec of their delays. no considerations"
Pros: "Nothing, never got there."
Cons: "Flight cancelled, took 2 months to get a refund. Alternative flights were never arranged. Hopeless airline."
Airlines flying from Cebu City to Manila have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Cebu City to Manila
Masks required on board, masks provided on flights from Cebu City to Manila
Social distancing seating
Middle seats unavailable to book on flights from Cebu City to Manila
Testing for antibodies, testing for symptoms for flights from Cebu City to Manila
Waiving of change fees. Search flexible flights from Cebu City to Manila