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Although I am a lifetime Gold Premier member on another airline association, I was placed in a inside passenger seat on both legs of my journey from SFO to HKG and onward to NRT. However, i was lucky enough to have befriended two other passengers (who were related) in my row (row 62) and therefore was kept entertained with conversation for a large portion of the overnight flight from SFO to HKG. Normally, on a Star Alliance carrier, I typically can have the seat of my choice (aisle seat) and also a Premier seat (wider and longer legroom). I was a bit disappointed that no recognition of my Gold Premier status was acknowledged by Cathay Pacific on either of my flights on Sept 26-27. The food was actually very tasty unlike the typical economy class menu. Also I appreciated that the dinner drinks were served first (prior) to the main meal on the HKG to NRT portion of my flights but drinks were served AFTER the meal had been distributed (less appealing for thirsty passengers). I was happily that there appeared to have ample cabin space for most everyone's bags ---although I did have to pay more than $400 in extra baggage fees as I had brought 4 bags with me Overall, I was impressed by the diligence and professionalism of the flight crew.

Food isn’t hot, seat is too tight even for a person weight 120 lbs.

I booked wheel chair for my mother but she was told to walk by herself in the middle of her way to the gate. She had to board a connecting flight under a time crunch and this was unfair to leave her to walk. Other than that they had no complains about anything else.

The staff were so friendly and accommodating. The food was great. Lots of movies to choose from as well as tv shows. Highly recommend.

Horrible airline. Missed my baggage and don’t want to reimburse for the basis items. Pathetic customer service

Cathay was not the problem. The problem was the customer service from Kayak/Underprice. Will never book through Kayak again.

As a solo traveller, I always prefer to have an aisle seat, but the flight was so full, there weren’t any available. I understand that the seatbelt sign sometimes has to go on if turbulence is anticipated but after the second food service, it was on continuously for about an hour and a half and there didn’t seem to be any turbulence at all! With seats reclined, my fellow passenger in the aisle seat asleep and the seatbelt sign on I felt very trapped, extremely uncomfortable and in desperate need of the bathroom. The positives were that the staff were very friendly, the entertainment was great and we actually took off on time and arrived in HKG earlier than expected.

Was a nice experience, crews were nice and accommodating. My only complain is the super tight leg room for the economy class.

It as great, my in flight entertainment was malfunctioning though.

Very comfortable Prem economy seats for a long haul flight. Had a problem with the tv that the crew fixed so was great!

I liked everything about the flight. The only thing I would suggest improving is the cleanliness of the plane. With better cleaning, the overall experience would be much better.

I will fly this going forward especially for ORD to EBB and the reverse.

The crew was not helping us in the airports ..Very bad experience..the washrooms are not meeting the expectations..need more good service... The hotel service was good but there is a very long wait time which wasted time to go through..

It was an old aircraft, stiff seats almost wooden chairs with thin cushions. Food was ok.

The hygiene was super bad. Smells bad and air refreshment is highly advisable. The crew made some one else sit in my spot and no one is checking seat number and people are jumping to sit on other people’s allocated seat.

The flight itself was fine. The exception is that my luggage was destroyed, and I filed a claim that I haven't heard from anyone.

No Asian Vegetarian food was available on this sector but only fish and chicken and pasta were offered.

The plane was overbooked and the crew was very rude. My luggage was never put on the plane. I got to NY and waited 2 hours just to find out that my luggage was left.

My experience was great. The flight attendants were very helpful and nice, and the food was very good.

The entertainment (movies) blockbuster and classics never change. I am a frequent Ethiopian flyer and this should be addressed. Not much changed from my summer flight and my December flight. It is annoying - surely you can update the selections more often. Same with food options. It becomes extremely boring to be offered the same exact meals from Washington to Addis to Maputo every trip, each time. AS