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Pros: "Crew is excellent, polite and personal!"
Cons: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."

Pros: "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
Cons: "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"

Pros: "Impressive service... amazing crew, very friendly and professional"

Pros: "Flight was on time."
Cons: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."

Cons: "Boarding was crazy. Could not everyone in the gate area."

Pros: "Everything works and quick to get to destination."

Pros: "Newer plane, crew was amazing, seats were adjustable"

Pros: "The aircraft"
Cons: "No overbooking next time!"

Cons: "Travelled business class and was ace experience"

Pros: "Crew was helpful and food was very good"
Cons: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"

Pros: "General flight journey"

Cons: "Late departure. Rush to connect."

Pros: "Nice attention and good food. Plane and seats are confortable"

Pros: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Cons: "Pay attention to passengers."

Pros: "My seat at the window was great and the staff really friendly and courteous!"

Pros: "great crew and comfortable flight."
Cons: "sceens in the plane to show map and direction of travel"

Pros: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"

Pros: "The crew!!"

Cons: "Turn the lights on early making it hard to sleep"

Pros: "They considered my reguest of vegiterian food."
Cons: "I have no complaints."

Pros: "Friendly staff"
Cons: "Leg room"

Pros: "Very friendly and helpful crew."

Pros: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Cons: "The movie options, as well as music and TV options were limited. There were no electrical outlets."

Cons: "Food had only vegetarian choices. No charging place and ambiance was noisy"

Pros: "The entertainment options were good."

Cons: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."

Pros: "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"

Pros: "Able to fly direct to ansterdam"
Cons: "Have to lay over on the way back. More expensive than other airlines."

Cons: "The streaming service didn’t work"

Pros: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Cons: "Flight departing late."

Pros: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"

Pros: "Nothing"
Cons: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"

Cons: "Delayed!"

Cons: "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."

Pros: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Cons: "Flight was delayed due to weather in Amsterdam area"

Pros: "Good multi media access and content"

Pros: "great choice of entertainment content, friendly crew"

Pros: "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
Cons: "The entertainment was quite dated and didn't have new movies etc"

Pros: "That we didn't crash"
Cons: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."

Pros: "Great smooth flight staff was pleasant and the overall experience was fantastic."

Cons: "Luggage (being handled by Air France in Basel) was first marked as delayed... nothing of the flight was in the end put on the belt and instead dropped off at Lost and Found. Ridiculous service since this was in no way announced to the people waiting for their suitcase."

Cons: "With skyteam elite status cannot select free upgrade from economy to premium economy unless it is 30hrs before boarding for this code share which is actually a KLM flight"

Cons: "I missed my flight because of MU"

Pros: "Short flight friendly crew"
Cons: "Good flight nothing to complain about. Was spoiled by the entertainment choices on the longer flights."

Pros: "I liked the leg room, I liked the customer service of the crew, smooth flight."
Cons: "Both ways up and down I struggled with over-head luggage space. We were allowed a cabin bag and a small hand-bag in the flight but as we were among the last half of the passengers to board the flight we couldn't find anywhere to keep our luggage and the crew had to take them away from us to store them somewhere at the back far away from our seats. As a result we had to wait until all the passengers got off the plane to get back our luggage and we were the last two passengers to get off. Unpleasant!"

Cons: "The flight was very delayed. We sat on the floor because there was not enough seating. We eventually had to squeeze into buses and drive around the tarmac to find a plane. We lost 5 bags in the process but eventually got them 2 days after arrival. the bags did not show up when we originally were told they would."

Pros: "Average service and food quality"
Cons: "Inside the business class cabin Boeing 777 only one toilet facility available. People is queuing."

Pros: "early arrival,comfort"
Cons: "late boarding while standing around waiting for pilot to ararive"

Pros: "Economy class product offers good value for money."
Cons: "Boarding processes could be enforced consistently."