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There was no food available for this red eye... one little waffle cookie for a 6+ hour flight... thank God I was able to sleep some

The experience was great, the crew was very polite and hospitable. I will definitely make if my go to airlines.

The service was good, the food could have been better.

Staff members were not helpful they ignored all calls for an attendant.

Ridiculous boarding. Enter the gate, walk down a staircase with bags, exit a building, get on a crowded bus, dropped off a few meters away from the aircraft, walk with bags to another set of stairs to board the aircraft. And all that during a pouring down rain, and with children. Ridiculous!!!

It was great, I’m very grateful for the pilots and crew flight attendants for everything.

A little bit more leg room in premium economy. I am 6’4”.

The attendant were friendly. I suggest you have a medical attendant on board every flight so that in case someone is sick , he/she will help them.

The woman gate agent in Phoenix was none too sympathetic about my check-in process as I am relatively new with using apps. I almost did not get on because she said I did not check-in. I thought I had via Kayak where I purchased a very expensive ticket. Lesson learned but to be told I may not get on as a matter of factly was difficult to hear.

online check in was not available so i had to get to airport extra early. The flight was delayed and my luggage was lost. I had an argument with the person behind me who wanted to keep her bag on the floor and not allow my seat to recline on a 9hr plus flight. So overall, lots and lots of areas for improvement.