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The lounge staff at reception were inefficient and robotic. Boarding process was chaotic at the gate with no priority for business and first. At arrival into Dubai, no upper deck door . Food option and quality for this flight was awful . Thankfully the bar is always good.

I was not allowed to upgrade with miles whereas others were. That’s a pity

‏One of the worst flights I took in My life, delays after delays, then the AC is not working and we were living in a sauna,& we were sweating like pigs. and this even before take off. Next we arrived late one hour late, baggage claims worse than the delay itself add to that one more hour to get our luggage. I am extremely disappointed and my experience is I’m never going to fly on Emirates airline. Immigration was the only good thing about this trip. It took us seven minutes to go through to the luggage claims.

Good food and staff. Flights were delayed making catching the connecting one tough with no time to stretch in between

Meals were delicious, however I got hungry between dinner and breakfast.

Most aspects of the flight were great! The entertainment was mediocre, though, which made such a long flight less enjoyable.

First time flying Emirates and business class. What a civilized way to travel, everything was wonderful organized and relaxing. Thank you for providing the best first impression!

The food was pretty good and the crew were excellent. It would have been excellent all round but for screaming children. Six hours at least of a 10 hr flight. Mostly 1 child clearly on the spectrum and probably ADHD but I really felt for the parents and grandparents who were obviously struggling and doing the best they could under the circumstances. No reflection on the airline of course and we all need to be more tolerant with these challenges . Slept for 15 hrs when I got home.

All was good. Emirates should restart allowing fast track immigration for business class at Manchester airport. Saves a bit of time

Flight good but it was 30min late taking off. Also don’t like landing then being loaded on bus and driven around the airport like it’s a sightseeing tour.

The seat was like there is no leg space....there were no proper option for food in the airline. It seemed like the airline was at brink of bankruptcy. The crew was helpful except for a few.

Boarding was efficient, had to check in cabin luggage. Seats were narrow, food was more in quantity, received cabin luggage on the luggage belt which was fine.

Needs better seat for business class. My seat was falling apart. Also no WiFi on that flight

Seat selection screen while online check-in could include free seats to choose from and show the options before we proceed. Currently, it is auto-allocated and there are no options for free seat selections.

Liked leg room Disliked unable to book to sit with my family on same flight without paying extra

Long way to improve. Toilets not working. Bad handling when flight was canceled

Overall mediocre experience. Check in was good. They're were discriminatory. They were not attentive, food choices were not vegetarian friendly. The food served was frozen.

Good range of movies but lacking decent tv shows. Wifi was really expensive on this flight, considering flights under 7 hours have a $9.99 USD charge for streaming, to jump up to $24.99 for a 7 hour 40 flight seemed a little bit of a rip off. Staff are inattentive, and really need to improve on the customer experience. The new airport is fantastic, as is the new lounge, a huge upgrade from the old airport and lounge!

Crew were very polite and quicker in service. Excellent cooling, comfortable seats and tasty food served

The staff was very nice and polite but it was very very hot and no ways to have some fresh air. It would be nice to have more time to sleep since it was a night flight