Cons: "Sold me a ticket then cancelled 15 minutes later due to not having updated information from the airline on bookings."
Pros: "Overall great, compared to the price."
Cons: "Need more selections of foods."
Pros: "The CS is very good and we boarded the plane with a SWA level of efficiency."
Cons: "The inbound plane was delayed."
Pros: "Smiling stewardess"
Cons: "So far so good"
Pros: "Good service for what you've paid for. Luggage allowance included in the fare could be a bit more."
Cons: "low price air ticket doesn't mean low quality service!"
Pros: "Price is great if you are lucky enough to get a promotion ticket. Free luggage is included in the ticket During the flight, crews provided water sufficiently."
Cons: "Basically nothing considering what LCCs provide."
Cons: "Not charging $45 for carry-ons over 7kg"
Pros: "The crew was nice. the room temperature is fine"
Cons: "increase the thickness of the lower back of the seat."
Pros: "Not much"
Cons: "Completely disorganized, inconsistent and policies oddly enforced. My carryon which was ok to bring to Tokyo was flagged saying it was too large. Carryons total weight limitation was 7kg including everything you are carrying which was enforced arbitrary. Little common sense used."
Pros: "It's a budget airline. There was nothing remarkable (one way or the other)."
Pros: "It was very affordable"
Cons: "The prices for the luggage’s were very high and you could only take 7 kg as a carry on and no luggage’s, and it costs me 140,000 yen and my friend 250000 yen to check in luggage’s which is more than taking the train or the regular airlines."
Pros: "The flight was so swift and relaxing, check in was also a very easy stress-free process."
Cons: "Flight was delayed missed connection. Took very long time for oversized luggage."
Cons: "Be more compassionate to your passenger specially when connecting flight lost their luggage"
Pros: "It was all good except baggage policy."
Cons: "Not paying more for the baggage than the ticket."
Pros: "The flight from Manila to Kansai was ok."
Cons: "Many things. Extra luggage I’ve paid for wasn’t registered when we checked. Also, Kix and Narita didn’t allow our stroller that is IATA certified to be on hand carry even if it was allowed in our flight outside of Manila."
Pros: "Feel asleep immediately and woke up upon arrival. Efficient and smooth journey."
Cons: "Typhoons close to flight path"
Pros: "Check in and boarding was easy and efficient. Easy to book flight online"
Cons: "No food nor entertainment, but that's what you get on a cheap flight"
Pros: "Crew members are the best. They helped me inform and make sure I was less concerned on the connecting flight in Tokyo. Even though the flight delayed for 55 mintues, the flight went smoothly and made it in scheduled time. There is no food or beverage provided on the flight. It is totally okay for the short flight."
Pros: "Things were timely and staff was good"
Cons: "Tight on space, had to put up seats and tray tables 45 mins before landing...aka for more than half the flight with take off"
Pros: "everything is ok for me except carry on baggage limited 7kg for economy class. it must be 10kg"
Cons: "baggage limited 7kg for economy class."
Cons: "Last time I take this airline both trips were horrible I had to pay 150 for a bag that was 22 kg be $55"
Pros: "Options to choose specific seats (seat no., seat with extra leg room, etc), add inflight meals, add check-in baggage (per weight)"
Cons: "Online check-in not available"
Pros: "Everything went fine"
Pros: "Emergency exit seats were spacious"
Cons: "The outrageous baggage fees!"
Pros: "The flight was quick and the crew were very hospitable. They even wrote me a "Thank You" note for flying with JetStar. Domo!!!!"
Pros: "On time and organized."
Cons: "Felt like a group of cattle being hauled to market. The plane had an appropriate name.... Airbus!"
Pros: "the stewardes are nice and accomodating ."
Cons: "searching of hand carried bags before boarding the plane. hand carried bags was search doubled already before entering the gates :: 1. tv scan boarding the airlines and 2. before entering to immigrstions .. why???"
Pros: "Quick. That's really about it"
Cons: "This is not a JAL flight. It was on JetStar, which I suspect may be JAL's low cost carrier (LCC). I don't know if it is JAL or Kayak's fault, but Kayak told me JAL and then I got very confused at the airport when I was told to go to the other plane. Very cramped and crowded, and then having to connect to my next flight was a very long journey from the tarmac (where we disembarked) to the next terminal. Nobody told me anything about what I would have to do at Narita, and so there was a long time where I was wandering around very confused."
Pros: "Nothing, except we survived the flight."
Cons: "Everything, except the Crew."
Cons: "It was very comfortable seating, spacious and crew was very polite. I was pleasantly surprised. Meal was tasty."
Pros: "Clean plane, on time arrival, efficient staff Baggage delivered quickly. Check in very efficient."
Cons: "Everything is a la carte. They charge a fortune for baggage.over 20kg and are sticklers for 7 kg limit on carryons. Water is $2.50. The only thing that didn't cost was the restroom."
Pros: "The crew was nice, the food was decent."
Cons: "Seats looked a bit old, but since it was a short flier I had no issue"
Cons: "Flight was cancelled. I had to cancel my trip completely."
Pros: "The flight was on time. Every employee I encountered was professional and helpful.the entire process was very efficient."
Pros: "made up most of the time to land only a few minutes late, boarded very quickly once we were able"
Cons: "Flight left 40 minutes late, causing me to panic a bit that I would be stranded at Narita overnight."
Pros: "Efficient and quick"
Cons: "The air-conditioning was warm; like they were scrimping on electricity or something."
Pros: "Staff was friendly."
Cons: "Very cramped (I'm only 6ft). No free beverage and they are spending more time on trying to sell their logo merchandise than make the experience better."
Pros: "Very cheap price for a non-stop round-trip flight."
Cons: "Delayed for 2 hours without any clear announcement."
Cons: "Pregnancy, comfort, timeliness"
Pros: "Checking in was simple, the airline didn't lose my bags, the time it took to get bags to baggage claim was relatively quick, the crew was attentive and respectful."
Cons: "The boarding process seemed unorganized: they kept switching our gates and then passengers boarded late resulting in an about 30 minute delay to departure."
Pros: "The staff at both Narita and Chitose airport were helpful and accommodating. Staff did their best to accommodate reasonable baggage fees."
Cons: "Check in are was disorganized. I waited in line to check in for about 30 minutes only to be asked to exit the line and return ten minutes later because I was was early. Would have been nice to be notified prior to waiting in line that they don't accept early check ins as most airlines do. I was disappointed the flight does not include a check in bag. I was also unable to pay for my check in luggage the day before due to a system error and had to pay more the day of to check in my bag. There was also an hour flight delay due to the weather which you can't help, but the associate at check in said she would make sure my bag is loaded last so that it will be taken out first in order for me to quickly grab my belongings and catch my connecting flight. Unfortunately they did not come out right away and I barely made it to my flight."
Pros: "Crew is extremely courteous, flights were on time and seats were comfortable."
Cons: "Food was good but not the best I've had on an international flight."
Pros: "Just average"
Cons: "Service was bad Was skipped while they offered drinks and never cam back thru Never even offered water on 5 1/2 hour flight"
Cons: "The seats were extremely uncomfortable. No beverages offered on a four hour flight."
Pros: "On time no delays"
Cons: "Comfort in seats"
Pros: "cabin crew hairstyle"
Cons: "being LATE caused immense problems since transport stops f running from narita into tokyo!!"
Pros: "Cost and scheduled flight times"
Cons: "Flight was delayed, the plane was hot all the way, carry on policy seemed to be randomly enforced"
Pros: "It was a fast flight"
Cons: "They charged us $140 for 3 bags of luggage. Two of which were normal carry on luggage you would find at any airline in the states included in your flight. Also, they charged us for water, a free beverage as a public right to have which was disappointing. Horrible airline trying to charge us for things normally included in flight service. Won't fly jetstar again. Would have been cheaper to take the Shinkansen to Tokyo after the charge on our luggage."
Pros: "Responsive crew, pleasant departure and landing"
Cons: "Food, drinks, you name it are provided at a cost and it's not especially cheap. Bring your own snacks and water for any flight over 2 hrs!"
Cons: "Curry is not tasty, both first flight and going back flight. Poke and chicken curry I preordered. And I didn't like broccoli but I couldn't change during the board."
Pros: "Great crew. Very efficient"
Cons: "No food or drink service. Crew had difficulty announcing boarding process in English."
Pros: "Smoothest flight experience in awhile. Easy checkin and boarding, Took off on time, not cramped, smooth flight."
Pros: "Promptness of flight schedulr, courtesy of all personnel."
Cons: "No dislikes."
Pros: "The jetstar guys at the boarding gates are so rude and racist !! I will never t ravel with them and will discourage people to travel on jet star. sorry"
Pros: "Fun crew, smooth flight."
Pros: "awsome deal awsome flight"
Cons: "nothing great flight."
Pros: "The quiz and prizes given by the service crew onboard"
Cons: "They should have allowed my wife to board and the. Sent her bags on next flight instead of having to rebook a whole new ticket for next day"
Pros: "The seat has a bit more space than regular economy in competitor airline"
Cons: "The cabin crews on this flight need some passenger service training!"
Pros: "The boarding was organized"
Cons: "Free snacks?"
Pros: "The airline assigned the latest airplane to my flight. Its USB charging port was good."
Cons: "I do not know why the cabin crew provided a meal on 3 pm than much later around 5 pm. The flight arrived to the destination on 7 pm. I thought I ordered a dinner."
Pros: "Yes, the crews were super. They keep entertaining us the customers. Thanks guys"
Cons: "Everything else"
Cons: "Super delayed flight they dont offer even water and to think we are travelling with children."
Pros: "Fast boarding"
Cons: "Plane wasn’t full so crew should have let us spread out"
Pros: "All is helpful"
Cons: "Make the plane clean..."
Pros: "Nothing. Website did not notify me when booking that visa for us was required so I did not even get to fly to my destination which was a waste of my time and money to drive 5hrs to the city and not get any of my money back."
Cons: "Put a notification when rsvp’n ticket that certain countries need a visa approval from their country before booking. Wasted my time/money so I didnt even get to go to Vietnam n wasted a 5hr drive to my city. At least could have gave me some future discount code since I couldn’t get any money back"
Pros: "Since I checked In early, they let me in on an earlier flight. Thanks!"
Pros: "Seat was ok. A little hard, but reclined enough to help. On time-a rarity for Cebu Pacific."
Cons: "At least a small meal and drinks on a 8.5 hour flight."
Cons: "Boarded early - then sat on runway in queue almost 1/2 hour - fault of Manila airport which has more traffic than it can handle, not of Cebu"
Cons: "There should be a non-applicable button, since there’s none....I should just pick one star."
Pros: "On time, allowed very early check in up to 4 hours before flight time"
Pros: "Friendly and ready to help crew"
Cons: "No form entertainment whatsoever. Deleted for about 2 hours"
Pros: "I liked that everything was fast and easy with no issues"
Pros: "At least no gate change or delay..shock shock"
Cons: "Checkin as usual was understaff and slow....agent refused to enter our getgo numbers or change our seat assgnment as had been done in the past. Refused to orint boarding pass because i had on my phone....i dislike this and want paper backup! Speaker system for gate announcements at term 3 is the worst! Boarding is always bad but now a new system to read tickets is worse than ever! My knees touch the seat in front it is so crammed...at least short one hour of discomfort."
Pros: "cheap flight"
Cons: "delayed flight by almost 1 hour. no discipline officer to impose noisy and disturbing co-passengers"
Cons: "customer service"
Pros: "Friendly crew, quick boarding, landed ahead of schedule!"
Cons: "The cabin temperature was too cold!!"
Cons: "Why do we have to pay for the smallest snacks? On a 4 hour flight??"
Cons: "My flight reservation couldn’t be found when I tried to check in online so I have to buy another ticket the day of for $400. When I got to the check in counter it turns out I already had a ticket. Kayak and Cebu were very unhelpful."
Pros: "After dozens of flights finally left and arrived on time. Actually had a jetway at manila too! Was seated in premium seats row 2 ...what a difference cimpared with the crapoy cramped rows in the back!"
Cons: "Boarding was a fiasco, no zones called. Wheelchairs and children were ignored and were treated no different. Flight sttendants never smiled and just were going thru the motions..very disappointing Cebu"
Cons: "I was placed in a middle seat between a family, even though there was was 5 empty rows of seats. Thought that was annoying, but I moved to my own row and was happy."
Pros: "The seats by the window were large which was nice."
Cons: "They charge you for snacks and drinks. Despite the low price I already paid for the ticket and those amenities should be automatically included."
Cons: "What flight???? We cancelled it. My fiance booked me a ticket online using his card, Cebu Facific confirmed it but subjected of payment. for what if u already closed that payment ?? we understand that "FRAUD" thing but the thing is u SHOULDN'T CONFIRMED it and get back to us first. Now were having hard time getting money back for the booking that was cancelled."
Cons: "They told me that there is no cancellation for the flight although when I paid for the flight it was refundable."
Pros: "Crew was very pleasant"
Cons: "The seat was small and uncomfortable. Had to pay for food and coffee for a 4 hour international flight. Never again"
Cons: "Crew seemed unfriendly, many small delays . There, passengers were no allowed in galley area to use toilet, had to walk through aisle #1"
Pros: "On time. Organized boarding. Roomy seats"
Pros: "Thank you for the great services."
Pros: "While booking I tried to buy luggage allowance. Impossible. Hence at check-in Cebu Pacific unpleasant staff charged me US$55 on top of a $100 fare for my normal suitcase of clothes. The worst theft in my travel history of 110 countries world wide. Shameless greed and extortion once they have your trapped. It gets worse. Due family reasons I needed to fly home a couple days early, having every reason to believe my ticket was flexible. Nowhere did it say otherwise, nor did the booking site warn me. But rudely I was told too bad, zero flexibility. ZERO! They had empty seats on many suitable flights, just wanted to steal my return ticket, simple. Theft. Extortion. The worst imaginable. I went ahead and bought a 2nd return ticket with Philippines Airlines (far far superior airline). My Cebu Pacific seat was zero refund and was sold to someone else I guess. Too bad for Stupid Mr Customer (me) who mistakenly flies Cebu Pacific! NEVER EVER FLY CEBU PACIFIC! This 71-year-old 110-country travel veteran has warned you factually. An utterly disgusting company whose staff indifferently spits in the face of customers, the rudeness is delivered in a could-not-care-less tone followed by a hang up the phone after saying "No way, it's impossible speak to the travel agent for help. good-bye. Click.""
Cons: "REPEATING THE WORST EVER. While booking I tried to buy luggage allowance. Impossible. Hence at check-in Cebu Pacific unpleasant staff charged me US$55 on top of a $100 fare for my normal suitcase of clothes. The worst theft in my travel history of 110 countries world wide. Shameless greed and extortion once they have your trapped. It gets worse. Due family reasons I needed to fly home a couple days early, having every reason to believe my ticket was flexible. Nowhere did it say otherwise, nor did the booking site warn me. But rudely I was told too bad, zero flexibility. ZERO! They had empty seats on many suitable flights, just wanted to steal my return ticket, simple. Theft. Extortion. The worst imaginable. I went ahead and bought a 2nd return ticket with Philippines Airlines (far far superior airline). My Cebu Pacific seat was zero refund and was sold to someone else I guess. Too bad for Stupid Mr Customer (me) who mistakenly flies Cebu Pacific! NEVER EVER FLY CEBU PACIFIC! This 71-year-old 110-country travel veteran has warned you factually. An utterly disgusting company whose staff indifferently spits in the face of customers, the rudeness is delivered in a could-not-care-less tone followed by a hang up the phone after saying "No way, it's impossible speak to the travel agent for help. good-bye. Click.""
Pros: "Can't think of anything I liked."
Cons: "Unforeseen luggage charges that were way too expensive. Would not have flown the airline had I realized they charged for luggage on international flights. The charge was about $150, for the same luggage I brought with me for free on two prior international flights that were part of the same trip, on much better airlines for about the same ticket price. I could have tolerated a charge of $50, but I found $150 to be outrageous. Seats were narrow, legs hit the back of the seat in front. No need for such a configuration, since the flight was only 1/3 full. I won't fly Cebu Pacific again. Congratulations, you lost my business."
Pros: "On time"
Cons: "Seats are uncomfortable."
Pros: "The entire process was a breeze"
Pros: "I like it because I arrived in Hong Kong earlier than the time we expect. So well done!"
Pros: "Didnt like anything"
Cons: "Changed the time of my flight twice. But still late."
Pros: "Clean plane nice space"
Cons: "Too much late ! Delay for 45 minutes"
Pros: "Nice and friendly crew and on-time arrival and departure - big difference from my past cebu pacific experiences where flight attendants were unprofessional, mean/impatient to older and foreign passengers, and delays were always expected."
Cons: "Crew were so slow to take food orders. It wasn't free and not everyone wanted to order so I didn't see any other reason."
Cons: "Our flight was delayed by almost an hour and we waited on the tarmac. Terrible service. Terrible flight. Will never fly Cebu by choice."