Cons: "Customer service"
Pros: "The crew were friendly and attentive, the seats were somewhat comfortable being in economy."
Cons: "For the price you pay it is what you get."
Pros: "Flight was smooth."
Cons: "Better food. Serve bottled water not from pitcher (?tap water)."
Pros: "The crew are efficient and helpful. The food is good too."
Cons: "Hope they have anime movie in the choice"
Cons: "Food needs to be improved. Other than that excellent travel experience."
Pros: "You are treated like homans and not like cattle as with US airlines"
Pros: "Boarding by Zone"
Cons: "Seniors (over 65) people should be given priority boarding"
Cons: "Cramped economy seats"
Pros: "The service was great, flight left 10 minutes early."
Pros: "Taiwanese food Boarding orderly"
Cons: "The food taste not so good."
Pros: "The 1st class treatment by the flight attendants. And the excellent meals served."
Pros: "Despite the stormy weather, our flight wasn’t cancelled and the pilot and the crew were well prepared and got us to our destination safely."
Pros: "Entertainment was very good"
Cons: "Delayed on departure and arrival"
Pros: "The flight attendants are very helpful."
Pros: "The flight attendants are very nice, polite and helpful unlike any American operated airline where flight attendants are a bunch of old snubs."
Pros: "Crew r very helpful and accomodating"
Cons: "The way the ( check in process ) Manila"
Pros: "Large leg room chairs and friendly crew"
Cons: "Delays during boarding"
Pros: "Everything from boarding to entertainment."
Pros: "Fantastic cabin crew as always with Eva air"
Cons: "Uncomfortable tight narrow seats"
Cons: "The flight has too much turbulences."
Pros: "Get crew, very friendly. Food is amazing and movies are latest"
Cons: "No complaints"
Pros: "The service"
Cons: "The food and seat"
Pros: "Early or on time arrival. Updated onboard entertainment."
Pros: "Great flight attendants"
Cons: "crew were very good."
Cons: "Hoped the crew were easier to understand.. Flying international makes them encounter different nationalities. Preferably it would be a requirement that they are most fluent in English."
Pros: "Food was good. On time boarding. Not like other airlines, seats have less space and no sockets to charge phones."
Cons: "Not like other airlines, seats have less space and no sockets to charge phones. No entertainment."
Pros: "Rude passengers refusing to raise recline chairs"
Cons: "Food was not of quality"
Pros: "The flight was good nice and convertible."
Pros: "Very nice friendly face.. Great service"
Cons: "Cant find anything wrong.."
Pros: "I like EVA because they were very kind."
Pros: "the cabin crew was polite, accomodating and friendly. the blankets were warm."
Cons: "the seats are uncomfortable and the food was not good. but this is not unique to eva air. most airlines are like this."
Pros: "Nice attendants"
Cons: "I got food poisoning!"
Pros: "Overall, it was pleasant. I got the service and comfort for the price I paid for."
Pros: "It was a nice flight ... love it"
Cons: "Not much movies to watch"
Pros: "Lots of room. Good people Best airline"
Pros: "Food, Crew and the service is great!!!"
Pros: "I liked the leg room space of the aircraft. Also, the crew from check in all the way to when we got to the final destination. Very hospitable staff from all departments I encountered during my trip. The mobile app made online check in and transfers so easy."
Cons: "Not charging $45 for carry-ons over 7kg"
Pros: "The crew was nice. the room temperature is fine"
Cons: "increase the thickness of the lower back of the seat."
Pros: "Not much"
Cons: "Completely disorganized, inconsistent and policies oddly enforced. My carryon which was ok to bring to Tokyo was flagged saying it was too large. Carryons total weight limitation was 7kg including everything you are carrying which was enforced arbitrary. Little common sense used."
Pros: "It's a budget airline. There was nothing remarkable (one way or the other)."
Pros: "It was very affordable"
Cons: "The prices for the luggage’s were very high and you could only take 7 kg as a carry on and no luggage’s, and it costs me 140,000 yen and my friend 250000 yen to check in luggage’s which is more than taking the train or the regular airlines."
Pros: "The flight was so swift and relaxing, check in was also a very easy stress-free process."
Cons: "Flight was delayed missed connection. Took very long time for oversized luggage."
Cons: "Be more compassionate to your passenger specially when connecting flight lost their luggage"
Pros: "It was all good except baggage policy."
Cons: "Not paying more for the baggage than the ticket."
Pros: "The flight from Manila to Kansai was ok."
Cons: "Many things. Extra luggage I’ve paid for wasn’t registered when we checked. Also, Kix and Narita didn’t allow our stroller that is IATA certified to be on hand carry even if it was allowed in our flight outside of Manila."
Pros: "Feel asleep immediately and woke up upon arrival. Efficient and smooth journey."
Cons: "Typhoons close to flight path"
Pros: "Check in and boarding was easy and efficient. Easy to book flight online"
Cons: "No food nor entertainment, but that's what you get on a cheap flight"
Pros: "Crew members are the best. They helped me inform and make sure I was less concerned on the connecting flight in Tokyo. Even though the flight delayed for 55 mintues, the flight went smoothly and made it in scheduled time. There is no food or beverage provided on the flight. It is totally okay for the short flight."
Pros: "Things were timely and staff was good"
Cons: "Tight on space, had to put up seats and tray tables 45 mins before landing...aka for more than half the flight with take off"
Pros: "everything is ok for me except carry on baggage limited 7kg for economy class. it must be 10kg"
Cons: "baggage limited 7kg for economy class."
Cons: "Last time I take this airline both trips were horrible I had to pay 150 for a bag that was 22 kg be $55"
Pros: "Options to choose specific seats (seat no., seat with extra leg room, etc), add inflight meals, add check-in baggage (per weight)"
Cons: "Online check-in not available"
Pros: "Everything went fine"
Pros: "Emergency exit seats were spacious"
Cons: "The outrageous baggage fees!"
Pros: "The flight was quick and the crew were very hospitable. They even wrote me a "Thank You" note for flying with JetStar. Domo!!!!"
Pros: "On time and organized."
Cons: "Felt like a group of cattle being hauled to market. The plane had an appropriate name.... Airbus!"
Pros: "the stewardes are nice and accomodating ."
Cons: "searching of hand carried bags before boarding the plane. hand carried bags was search doubled already before entering the gates :: 1. tv scan boarding the airlines and 2. before entering to immigrstions .. why???"
Pros: "Quick. That's really about it"
Cons: "This is not a JAL flight. It was on JetStar, which I suspect may be JAL's low cost carrier (LCC). I don't know if it is JAL or Kayak's fault, but Kayak told me JAL and then I got very confused at the airport when I was told to go to the other plane. Very cramped and crowded, and then having to connect to my next flight was a very long journey from the tarmac (where we disembarked) to the next terminal. Nobody told me anything about what I would have to do at Narita, and so there was a long time where I was wandering around very confused."
Pros: "Nothing, except we survived the flight."
Cons: "Everything, except the Crew."
Cons: "It was very comfortable seating, spacious and crew was very polite. I was pleasantly surprised. Meal was tasty."
Pros: "Clean plane, on time arrival, efficient staff Baggage delivered quickly. Check in very efficient."
Cons: "Everything is a la carte. They charge a fortune for baggage.over 20kg and are sticklers for 7 kg limit on carryons. Water is $2.50. The only thing that didn't cost was the restroom."
Pros: "The crew was nice, the food was decent."
Cons: "Seats looked a bit old, but since it was a short flier I had no issue"
Cons: "Flight was cancelled. I had to cancel my trip completely."
Pros: "The flight was on time. Every employee I encountered was professional and helpful.the entire process was very efficient."
Pros: "Efficient and quick"
Cons: "The air-conditioning was warm; like they were scrimping on electricity or something."
Pros: "Staff was friendly."
Cons: "Very cramped (I'm only 6ft). No free beverage and they are spending more time on trying to sell their logo merchandise than make the experience better."
Pros: "Very cheap price for a non-stop round-trip flight."
Cons: "Delayed for 2 hours without any clear announcement."
Cons: "Pregnancy, comfort, timeliness"
Pros: "Checking in was simple, the airline didn't lose my bags, the time it took to get bags to baggage claim was relatively quick, the crew was attentive and respectful."
Cons: "The boarding process seemed unorganized: they kept switching our gates and then passengers boarded late resulting in an about 30 minute delay to departure."
Pros: "The staff at both Narita and Chitose airport were helpful and accommodating. Staff did their best to accommodate reasonable baggage fees."
Cons: "Check in are was disorganized. I waited in line to check in for about 30 minutes only to be asked to exit the line and return ten minutes later because I was was early. Would have been nice to be notified prior to waiting in line that they don't accept early check ins as most airlines do. I was disappointed the flight does not include a check in bag. I was also unable to pay for my check in luggage the day before due to a system error and had to pay more the day of to check in my bag. There was also an hour flight delay due to the weather which you can't help, but the associate at check in said she would make sure my bag is loaded last so that it will be taken out first in order for me to quickly grab my belongings and catch my connecting flight. Unfortunately they did not come out right away and I barely made it to my flight."
Pros: "Crew is extremely courteous, flights were on time and seats were comfortable."
Cons: "Food was good but not the best I've had on an international flight."
Pros: "Just average"
Cons: "Service was bad Was skipped while they offered drinks and never cam back thru Never even offered water on 5 1/2 hour flight"
Cons: "The seats were extremely uncomfortable. No beverages offered on a four hour flight."
Pros: "On time no delays"
Cons: "Comfort in seats"
Pros: "cabin crew hairstyle"
Cons: "being LATE caused immense problems since transport stops f running from narita into tokyo!!"
Pros: "Cost and scheduled flight times"
Cons: "Flight was delayed, the plane was hot all the way, carry on policy seemed to be randomly enforced"
Pros: "It was a fast flight"
Cons: "They charged us $140 for 3 bags of luggage. Two of which were normal carry on luggage you would find at any airline in the states included in your flight. Also, they charged us for water, a free beverage as a public right to have which was disappointing. Horrible airline trying to charge us for things normally included in flight service. Won't fly jetstar again. Would have been cheaper to take the Shinkansen to Tokyo after the charge on our luggage."
Pros: "Responsive crew, pleasant departure and landing"
Cons: "Food, drinks, you name it are provided at a cost and it's not especially cheap. Bring your own snacks and water for any flight over 2 hrs!"
Cons: "Curry is not tasty, both first flight and going back flight. Poke and chicken curry I preordered. And I didn't like broccoli but I couldn't change during the board."
Pros: "Great crew. Very efficient"
Cons: "No food or drink service. Crew had difficulty announcing boarding process in English."
Pros: "Smoothest flight experience in awhile. Easy checkin and boarding, Took off on time, not cramped, smooth flight."
Pros: "Promptness of flight schedulr, courtesy of all personnel."
Cons: "No dislikes."
Pros: "The plane was clean. Plenty of leg room on the exit row."
Cons: "The seats were very UNcomfortable. You could feel a bar on the back of the seat. The seat cushion lacked the padding that other airlines have making the 2.5 hour flight a bit painful. My rear end was more sore from that short flight than the 13 hour Delta flight I had on my second leg. Also, I paid extra when I booked the flight to ensure that my seat was next to my family. I realized at check in that my seat changed somehow. I complained and requested a seat next to family bit was told it was too late. Be aware that there is a fee to check a bag no matter the weight. I was unaware of this when I purchased the ticket. The service desk and the place where you weigh bags and drop them off at the Narita Airport was confusing and unorganized. They weighed my carry on bag and my Mom's carry on bag and charged a fee. However, my sister was on the same flight and they did not weigh her carry on bag or charge her. Strange. There was a language barrier and so it was difficult to understand why we were being charged a fee for carry on bags. The man who helped us was "in training" but the trainer offered little help."
Pros: "The jetstar guys at the boarding gates are so rude and racist !! I will never t ravel with them and will discourage people to travel on jet star. sorry"
Pros: "Fun crew, smooth flight."
Pros: "The quiz and prizes given by the service crew onboard"
Pros: "The seat has a bit more space than regular economy in competitor airline"
Cons: "The cabin crews on this flight need some passenger service training!"
Pros: "The boarding was organized"
Cons: "Free snacks?"
Pros: "The airline assigned the latest airplane to my flight. Its USB charging port was good."
Cons: "I do not know why the cabin crew provided a meal on 3 pm than much later around 5 pm. The flight arrived to the destination on 7 pm. I thought I ordered a dinner."
Pros: "Yes, the crews were super. They keep entertaining us the customers. Thanks guys"
Cons: "Everything else"
Cons: "Super delayed flight they dont offer even water and to think we are travelling with children."
Pros: "Fast boarding"
Cons: "Plane wasn’t full so crew should have let us spread out"
Pros: "All is helpful"
Cons: "Make the plane clean..."
Pros: "Nothing. Website did not notify me when booking that visa for us was required so I did not even get to fly to my destination which was a waste of my time and money to drive 5hrs to the city and not get any of my money back."
Cons: "Put a notification when rsvp’n ticket that certain countries need a visa approval from their country before booking. Wasted my time/money so I didnt even get to go to Vietnam n wasted a 5hr drive to my city. At least could have gave me some future discount code since I couldn’t get any money back"
Pros: "Since I checked In early, they let me in on an earlier flight. Thanks!"
Pros: "Crew were ok"
Cons: "The plain was delayed 2 hrs .Problem with information"
Cons: "Boarded early - then sat on runway in queue almost 1/2 hour - fault of Manila airport which has more traffic than it can handle, not of Cebu"
Cons: "There should be a non-applicable button, since there’s none....I should just pick one star."
Pros: "On time, allowed very early check in up to 4 hours before flight time"
Pros: "Friendly and ready to help crew"
Cons: "No form entertainment whatsoever. Deleted for about 2 hours"
Pros: "I liked that everything was fast and easy with no issues"
Pros: "At least no gate change or delay..shock shock"
Cons: "Checkin as usual was understaff and slow....agent refused to enter our getgo numbers or change our seat assgnment as had been done in the past. Refused to orint boarding pass because i had on my phone....i dislike this and want paper backup! Speaker system for gate announcements at term 3 is the worst! Boarding is always bad but now a new system to read tickets is worse than ever! My knees touch the seat in front it is so crammed...at least short one hour of discomfort."
Pros: "cheap flight"
Cons: "delayed flight by almost 1 hour. no discipline officer to impose noisy and disturbing co-passengers"
Cons: "customer service"
Pros: "Friendly crew, quick boarding, landed ahead of schedule!"
Cons: "The cabin temperature was too cold!!"
Cons: "Why do we have to pay for the smallest snacks? On a 4 hour flight??"
Cons: "My flight reservation couldn’t be found when I tried to check in online so I have to buy another ticket the day of for $400. When I got to the check in counter it turns out I already had a ticket. Kayak and Cebu were very unhelpful."
Pros: "After dozens of flights finally left and arrived on time. Actually had a jetway at manila too! Was seated in premium seats row 2 ...what a difference cimpared with the crapoy cramped rows in the back!"
Cons: "Boarding was a fiasco, no zones called. Wheelchairs and children were ignored and were treated no different. Flight sttendants never smiled and just were going thru the motions..very disappointing Cebu"
Pros: "So delayed!"
Cons: "Delayed flight"
Pros: "The seats by the window were large which was nice."
Cons: "They charge you for snacks and drinks. Despite the low price I already paid for the ticket and those amenities should be automatically included."
Cons: "What flight???? We cancelled it. My fiance booked me a ticket online using his card, Cebu Facific confirmed it but subjected of payment. for what if u already closed that payment ?? we understand that "FRAUD" thing but the thing is u SHOULDN'T CONFIRMED it and get back to us first. Now were having hard time getting money back for the booking that was cancelled."
Cons: "They told me that there is no cancellation for the flight although when I paid for the flight it was refundable."
Pros: "Crew was very pleasant"
Cons: "The seat was small and uncomfortable. Had to pay for food and coffee for a 4 hour international flight. Never again"
Cons: "Crew seemed unfriendly, many small delays . There, passengers were no allowed in galley area to use toilet, had to walk through aisle #1"
Pros: "On time. Organized boarding. Roomy seats"
Pros: "Thank you for the great services."
Pros: "While booking I tried to buy luggage allowance. Impossible. Hence at check-in Cebu Pacific unpleasant staff charged me US$55 on top of a $100 fare for my normal suitcase of clothes. The worst theft in my travel history of 110 countries world wide. Shameless greed and extortion once they have your trapped. It gets worse. Due family reasons I needed to fly home a couple days early, having every reason to believe my ticket was flexible. Nowhere did it say otherwise, nor did the booking site warn me. But rudely I was told too bad, zero flexibility. ZERO! They had empty seats on many suitable flights, just wanted to steal my return ticket, simple. Theft. Extortion. The worst imaginable. I went ahead and bought a 2nd return ticket with Philippines Airlines (far far superior airline). My Cebu Pacific seat was zero refund and was sold to someone else I guess. Too bad for Stupid Mr Customer (me) who mistakenly flies Cebu Pacific! NEVER EVER FLY CEBU PACIFIC! This 71-year-old 110-country travel veteran has warned you factually. An utterly disgusting company whose staff indifferently spits in the face of customers, the rudeness is delivered in a could-not-care-less tone followed by a hang up the phone after saying "No way, it's impossible speak to the travel agent for help. good-bye. Click.""
Cons: "REPEATING THE WORST EVER. While booking I tried to buy luggage allowance. Impossible. Hence at check-in Cebu Pacific unpleasant staff charged me US$55 on top of a $100 fare for my normal suitcase of clothes. The worst theft in my travel history of 110 countries world wide. Shameless greed and extortion once they have your trapped. It gets worse. Due family reasons I needed to fly home a couple days early, having every reason to believe my ticket was flexible. Nowhere did it say otherwise, nor did the booking site warn me. But rudely I was told too bad, zero flexibility. ZERO! They had empty seats on many suitable flights, just wanted to steal my return ticket, simple. Theft. Extortion. The worst imaginable. I went ahead and bought a 2nd return ticket with Philippines Airlines (far far superior airline). My Cebu Pacific seat was zero refund and was sold to someone else I guess. Too bad for Stupid Mr Customer (me) who mistakenly flies Cebu Pacific! NEVER EVER FLY CEBU PACIFIC! This 71-year-old 110-country travel veteran has warned you factually. An utterly disgusting company whose staff indifferently spits in the face of customers, the rudeness is delivered in a could-not-care-less tone followed by a hang up the phone after saying "No way, it's impossible speak to the travel agent for help. good-bye. Click.""
Pros: "Nice comfortable seats, friendly staff."
Cons: "Being nickeled and dimed at every conceivable opportunity. Dial back on the greedy profiteering. Complimentary in-flight (non-alcoholic) drinks would be nice."
Pros: "Can't think of anything I liked."
Cons: "Unforeseen luggage charges that were way too expensive. Would not have flown the airline had I realized they charged for luggage on international flights. The charge was about $150, for the same luggage I brought with me for free on two prior international flights that were part of the same trip, on much better airlines for about the same ticket price. I could have tolerated a charge of $50, but I found $150 to be outrageous. Seats were narrow, legs hit the back of the seat in front. No need for such a configuration, since the flight was only 1/3 full. I won't fly Cebu Pacific again. Congratulations, you lost my business."
Pros: "On time"
Cons: "Seats are uncomfortable."
Pros: "The entire process was a breeze"
Pros: "I like it because I arrived in Hong Kong earlier than the time we expect. So well done!"
Pros: "Didnt like anything"
Cons: "Changed the time of my flight twice. But still late."
Pros: "Clean plane nice space"
Cons: "Too much late ! Delay for 45 minutes"
Pros: "Nice and friendly crew and on-time arrival and departure - big difference from my past cebu pacific experiences where flight attendants were unprofessional, mean/impatient to older and foreign passengers, and delays were always expected."
Pros: "Our flight was comfortable and problem free."
Cons: "The only thing that was a little inconvenient was the flight was more than an hour late."
Cons: "Crew were so slow to take food orders. It wasn't free and not everyone wanted to order so I didn't see any other reason."
Cons: "Our flight was delayed by almost an hour and we waited on the tarmac. Terrible service. Terrible flight. Will never fly Cebu by choice."
Pros: "I am missing my luggage’s"
Cons: "Where is my luggage"
Cons: "Delay Delay Delay"
Pros: "On time and efficient"
Pros: "The crew was excellent and comfort was good."
Cons: "It wasn’t so much AsiaAir as it was the terminal. Terminal 4 in Manila is a mess as far as trying to check in. There isn’t enough room for the amount of flights boarding there."
Pros: "Very good, I like Air Asia"
Pros: "Actual flight wasn’t bad."
Cons: "I spent 2 hours on the baggage drop queue even though there weren’t that many people in front of me. Airline shouldn’t offer web check-in if they’re going to take ages interviewing each passenger. Gate changed three times so it was chaos for all the flights involved. Plane left an hour 15 after scheduled take-off. No apology extended."
Pros: "Food was tasty, check-in was simple, flight arrived on time."
Cons: "None - no entertainment but didn’t expect any on budget airline."
Pros: "The music"
Cons: "No free food, very cold. Flight was delayed. Ordinary"
Cons: "Flight was very late... in the airplane it was way too cold, like we entered in a freezer.. and they didnt even offered blanket so we didnt qppreciate that part at all"
Pros: "Fast boarding"
Cons: "Significant delays."
Pros: "It was just ok"
Cons: "If you almost 180cm and 95 kilos the leg room just not very comftable in economy seats. That why I say just ok for short flight. Then departing Hong Kong 2 trains and a bus to plane once inside airport crazy to find if not expirenced traveler"
Cons: "The crew hate their jobs."
Pros: "I always like the flight attendants. The staff at Air Asia was great in helping me book an alternative flight because of flight delays from China."
Cons: "The flights are always delayed."
Cons: "Flight was delayed due to no fault of Air Asia, however, the passengers were not being informed of said delays, that many passengers started to flock to the boarding gate thinking the flight is about to board. Resulting to people standing around, due to lack of seats in the boarding area and making people who were probably happily seated at the other parts of the airport lose their seats as they anticipated boarding. I found out about the delay through my Kayak App and it took a long while before Air Asia made announcements. The flight was delayed about 3 hours."
Pros: "No hassle checking in"
Cons: "The seat was a little unc"
Cons: "We had fallen asleep right before food service, and were not even attempted to be served lunch,, I woke up soon after to see everyone else eating, yet the attendents were of course busy, and simply passed us, In us carriers, the attendent would pay attention and ask us a few minutes later if we wanted food. This could have been improved, as I didnt feel comfortable asking, there were 2 of us, not just one so we went hungry"
Pros: "Flight was good"
Cons: "Charge on check in 1600 ph. This is 20usd per person. We dont like payment surprice at check in time The flight delay 20 min"
Cons: "The boarding was always late"
Pros: "They have online check in."
Cons: "Scheduling. Flight was scheduled initially at 3:30PM , moved to 5:50 and finally left past 8PM."
Pros: "The ladies at the counter were helpful and got me on earlier flight because mine was delayed for 3rd time."
Cons: "Always delay. Worst airline ever! I will not book Airasia again."
Pros: "The air conditioning was great"
Cons: "It was postponed for 2 hours, the plane was full and apparently the check in employee thought it would be funny to give separate seats to a newly wed couple...Not Funny At All!!"
Pros: "I was with my girl"
Cons: "Flight delayed,then when we boarded the plane,we waited to lift off for 1 hour and 15 minutes.Other than that everything else was convenient."
Pros: "Flight was delayed."
Pros: "Landed safely"
Cons: "No customer service. very hard to contact. Airline will nickel and dime you on everything. Very difficult to make changes. Once checked in, you can't make changes unless you call, but hard to get through. Always a delay."
Pros: "Much better than cebupacific. More flights to more places please so I never have to fly cebupacific again."
Cons: "I checked in online. No checked bags. Went straight through security. Departure screen not working AGAIN. No company logo identifying Air Asia at gate. Asked employees at 3 other airlines and security. All of them told me they couldn't or wouldn't help. Had to crisscross the terminal for 90 minutes trying to find any sign of where AA was flying from. Inexcusable."
Cons: "flight from puerto princesa to manila was delayed by four hours and we missed connection to Europe. We had to stay other terrible day in Manila and had to buy a new expensive ticket :-("
Pros: "Flying on Airbus 320"
Cons: "Meal and baggage choices must be made before flight or additional charges will be paid. Delayed 45 minutes for 1.5 hour flight!!"
Cons: "A new low in tight packing. Tray was too close to go down"
Pros: "Made a reservation at a time because we were flying in from elsewhere. They moved our flight time up 2 hours, canceled all the later ones,and they were 30 minutes away from where we landed 1 1/2 hours before. We called and got no help. Had to pay $25 for a ripoff taxi to get us there on time. Then they were 40 minutes late anyway. No complimentary anything, no water nothing just buy buy buy."
Pros: "Staff at the checkin counter were very polite and very reassuring - although as I checked in they didn't mention that the flight would be delayed"
Cons: "Flight was delayed over an hour with no explanation."
Cons: "We arrived 2 hours before our flight, only to be told that there was a delay of 2 hours, then before our flight delay time another 2 hours was added, and a further 2 hours. We were supposed to land in Kalibo at 6.40pm, and didn't arrive until 1.15am!! The even more annoying thing is that i paid double the cost of the evening flight to arrive at our original time, I should have just taken the ferry at least then we could have enjoyed the near 12hour journey it took us to travel less than hour hour in the plane!! Poor piece of food whilst waiting 9 hours also!!"
Pros: "There was not much I liked about this flight. However was was rather inexpensive to pay for baggage prior to getting to the airport."
Cons: "I hate the fact that food, including water, was only available for purchase. It was a very tight squeeze sitting on this plane. My seat didn't hardly recline."
Pros: "Check-in online process was easy. Price was good. Staff was very helpful at the counter. Aircraft was very clean."
Cons: "The terminal bathrooms were awful in Aquino airport, not the airline's fault. Was so hard to board with 2 small kids amongst all the people rushing onto the plane. Would be better to have us board first or last. No free peanuts or water, I guess something only American companies do. No entertainment."
Pros: "Old plane and seats in Row 14 were broken and angled down so you practically slid off the seat! Flight crew all knew about it and said nobody has fixed it yet for a while!"
Cons: "flight schedule was a disaster. from 230pm-545pm-730pm and finally departs 10pm. due to cancelled flights and delays, there's only one boat travelling from caticlan to boracay. we reach the hotel around 5am. same thing when we fly back 430 hours delay. I'm not going to book airasia anymore and tell my friends not to book airasia."
Cons: "Plane left 2 hours late. Charged for carry-on Charged for water and sodas Plane was dirty"
Pros: "The price was low, but I believe there were other airlines in the same price range."
Cons: "Both flights were delayed for over an hour. They did not report all the delays to the flight status sites. I think it was in an effort to keep their on time percentages higher. Choose a different airline if you prefer to be on time."
Pros: "LOW fares"
Cons: "Hey I know its the Philippines, I've been here many times, but ALL of the Air Asia flights were delayed, ours 2 hours...we flew Air Asia to Kalibo last week, delayed 4 hours. But Cebu Pacific flights were all delayed too. Just prepare for long waits at waiting area. Ferry boats are often cancelled or delayed too, its just the way it is here in the PI."
Pros: "The bad started at the ticket counter where I received a $135 baggage fee. There website is specifically constructed to hide baggage allowances. The flight was approximately two hours later commuting due to "late turns on previous sectors." Updates were not provided so you had to sit for hours in the gate listening to constant gate calls for other flights. There is essentially no restaurants on the concourse. Inflight meals were all pay as you go. I was not asked if I wanted a meek, I guess because I wasn't Filipino. Filipinos around me were offered meals. Never again!"
Pros: "everything was good"
Cons: "I was trying to rebook not luck. Lost my $400 no refund."
Pros: "Nice, efficient crew, comfortable seat"
Cons: "The flight was delayed about 5 hours from the original time, a lot of confusion in the boarding room, and only gave out a box of fried chicken for the meal, and I m a vegetarian. would have even eaten a bag of peanuts...."
Pros: "The staff were amazingly nice and professional. The flight wasn't full, so I had an entire row to myself. They even gave me exit row, so I had extra room."
Cons: "The flight was delayed 3 hours. We boarded late, but even once we boarded we waited even longer before taking off. Food was only for pay (even with the delay). No entertainment in the headrest."
Cons: "THERE IS NO FREE CHECK BAGS, I HAD TO PAY FOR 2 CHECKED BAGS BECAUSE THEY SAID THEY ARE TOO BIG TO BE CARRY ON. NO FREE BEVERAGE OR SNACKS FOR THE FLIGHT AND EVEN WHEN I ASKED FOR HOT WATER FOR MY BABIES MILK, THEY SAID I WOULD HAVE TO PURCHASE SOMETHING FIRST BEFORE GIVING ME HOT WATER! WHEN I ASKED TO BORROW A PEN THEY ALSO WANTED ME TO PAY FOR THE PEN! MOST RIDICULOUS AIRLINE I HAVE EVER RODE IN. NEVER AGAIN."
Pros: "Attentive and approachable"
Cons: "Just the departure too delayed"
Cons: "Rescheduling flights, then rescheduled flight is late departing. Poor staff. Very poor web design."
Cons: "I don't like the two times charging of check-in baggage. One charge for each way rather than doing a discounted roundtrip charge given the fact the my ticket was a roundtrip one."
Pros: "Staff at the Manila Airport were extremely friendly and helpful."
Cons: "My flight departed 3 hours late from Manila. There was only a couple centimetres to spare between my knees and the seat in front of me. I am glad the flight was only 1 1/2 hours."
Pros: "Flight attendants were helpful and the pilot gave good updates. Leather seats."
Cons: "Seats were way to compressed, much like every other short-haul plane. A lot of items were unavailable; we flew around lunchtime."