Excellent service and food onboard! Thank you, ANA!
I will choose ANA again. Excellent Service
Overall experience is good. Except that the one of the assistant ground attendant during my check in is quite annoying when i asked her only one question, something regading the boardong pass. She should be more helpful and accommodating not arrogant.
Pros: "The crew took care of us during a strange virus affected flight."
Pros: "Cheapflights ..I will book my ticket from you again.. I am so delighted."
Pros: "The crew was helpful and meals are delicious."
Cons: "Give free mask."
Pros: "Crew was very nice, toilets clean."
Cons: "Flight delayed 2 times, didn’t receive text or Email from the second delayed"
Pros: "Onboard service was perfect - prompt, friendly and professional"
Cons: "The cabin was always kept a bit warm"
Pros: "Almost everything"
Cons: "Slightly delayed"
Cons: "My experience overall is fantastic"
Pros: "Great experience all together"
Pros: "Loved the Kabuki actors used for safety instructional video - stay for the ending credits!"
Cons: "Boarding felt like a standing cattle call. Some - not all - stews acted as though they were insulted to have to provide food and beverage service, as though they were too tired and/or impatient to deal w/ economy class."
Pros: "Crews are friendly"
Cons: "Need more food"
Pros: "The crew was very good. The service was fine."
Cons: "The food could have been better."
Pros: "Crew was excellent, great Japanese culture on display, overall travel seemed much more relaxed and peaceful compared to the typical US airlines."
Cons: "More western food options, better selection of tv shows for entertainment"
Pros: "Crew were super attentive. Friendly and helpful. Food was decent. Nice change from standard fare."
Cons: "This seemed an older plane so the size of the economy class seating harkened back to the days when your legs were numb halfway through the flight."
Pros: "One of the best service! Thank you!"
Cons: "I was seated at the exit isle, ample of leg room, but the seats were very narrow. I barely fit into the seats. I noticed the seats behind had smaller arm rests so they had more space. The movies on board need upgrade."
Pros: "The crews' smile and politeness were excellent."
Cons: "The line was way long to check in at the Narita International Airport."
Pros: "Friendly staff, comfortable seats, able to watch new release movies, good food."
Pros: "Service, staff, and food were all above-average as compared to other companies with whom I've flown"
Cons: "Spacing was a little bit cramped, and side-to-side leg-room was so cramped that my neighbor fell asleep, spread his legs and suddenly had no where to escape. Made sleeping difficult/impossible."
Pros: "I loved that the interior was completely darkened for about seven of the 12 hours of flight time."
Cons: "I just couldn't get comfortable in economy class. Traveling in business or first class was visibly MUCH more comfortable, so be aware that it may be difficult to get to sleep."
Pros: "Very nice, new plane. Clean bathrooms. Good amount of legroom. Polite staff. Easy check-in process. Kid-friendly. God entertainment system."
Cons: "Limited entertainment options for kids."
Pros: "Prepackaged sandwiches were so so. Crew were friendly and helpful. Leg room was pretty good. Bathroom had a lot of amenities."
Cons: "The seats are kind of flat."
Pros: "Excellent service. Good food. Great entertainment selection."
Cons: "No free WiFi"
Pros: "Excellent service."
Pros: "Good service"
Cons: "baggage was broken."
Pros: "crew very helpful from check in to deplane..i would suggest when arranging seat for couples or mother abd child make sure its to gether at first check in not later at another airport which was fine they did in manila..but from chicago they cant do it have to wait in japan and almost not done"
Cons: "the smell inside the airplane"
Pros: "Good price"
Cons: "Stink in the plane"
Pros: "Pleasant stewardesses"
Cons: "Expensive lunches, no entertainment unless you pay"
Pros: "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
Pros: "The friendliness of the staff and that the plane arrived on time with no delays. Leg room was ok. My luggage did not get lost. Entertainment selection was good. Overall it was good experience. The landing was smoothly done."
Cons: "Food was ok. Seats were not comfortable. Started feeling sick to my stomach because of the lack of sleep."
Pros: "Legroom is good, you don't need to recline the seat"
Cons: "Food wasn't the best"
Pros: "Service was great."
Cons: "Seats had a lot less leg room than a typical plane and, really, the food could have been better."
Pros: "I love this airline! The flight attendants are so polite and cute and the whole ride was a great experience."
Pros: "The ANA stuff at Chicago airport is nice and helpful"
Cons: "My mom has to stay seated "90 degree" the whole time from Tokyo to Chicago (NH12). The seat is broken and she cannot adjust it to a comfortable position"
Pros: "Flight was good"
Cons: "Signage at Honolulu airport is unclear - -difficult to navigate TSA check, find connecting gate"
Pros: "Good food and service"
Cons: "Delay too much time"
Pros: "Great food on ANA flight from Malaysia to Tokyo."
Cons: "The weather made the approach at Narita really bumpy, not anyone's fault. I thought the pilot did a very good job landing."
Pros: "Very clean plane. Nice and comfortable. Staff was very friendly. I would love to fly again with ANA. Terrific entertainment system and movies."
Cons: "Minor thing is the headset, which doesn't provide the best sound, but it will do. Food options can improve."
Pros: "Great service and great food"
Cons: "No complaints from me"
Cons: "Nothing, everything was as expected"
Cons: "They refused to board because the united dis not allocate the flight date and ANA check in counter did not help to coordinate."
Pros: "Great flight. Plenty of leg room in economy section. Attendants polite, helpful and made you feel like you their valued customer. Would fly ANA again when traveling their routes."
Pros: "Good Business Class, will fly them again. Excellent service."
Cons: "No meal served upon take off, snacks only."
Cons: "kayak should let you know when buying the ticket that the first portion of the flight codeshare with united express doesn't cover a second bag I called ANA they said i could bring two so I did but I was charged 100 dollars for it even though it was an international flight with ANA also united express shattered the outside of one of my checked bags so I paid 100 dollars to get a 50 dollar suitcase BROKEN UNITED won't respond to my inquiries. I am very disappointed."
Cons: "Person sitting next me passenger wanted fight with me. She told me this is her space arm rest I can not use for over 9 hours. She smelled alcohol and perfume. which made very uncomfortable bad bad"
Cons: "Tokyo to delhi flight seat does not recline all way as compare with Tokyo to San Jose flight."
Cons: "Flight attendants didn't speak English; no amenities provided (toothbrush, eye kit, etc.) like Etihad and Qatar provide in economy. There weren't a lot of meal options. There should be double the movies and music offered given that you can go through all of the offerings in one or two legs of a trip. I had four. BBC news didn't work on any leg of the trip and the Japanese news was in Japanese only, no English."