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Overall, very pleased with this flight. Boarding could be better because boarding was announced without a microphone so people didn’t know to line up until we heard the staff walking around to announce it. Also, had to stand in line for 10’ before we started moving. My husband who is impatient and cannot stand for too long did not like this. The rest of the flight- crew, food, and entertainment were very good.

Boarding was too soon because we arrived 10’ after boarding began and they were already giving ‘final call’. We just made it. We were at gate 35 minutes before the flight. Also, the departure communication board did not list the flight at all so we didn’t know boarding had already started.

flight departure was late, with no updates on status of departure

I am a bit upset with the check in counter, I signed up a wheelchair for my mom so they wouldn’t grant us her boarding pass. We got to the airport a couple of hours earlier and they had us wait and no one ever gave us her boarding pass or the wheelchair, I had to go back and complain when it was already time for our flight to board. Since we got their earlier, I could have easily pushed my mom myself and we could have relaxed and went to the lounge while waiting… when I finally got someone to help us he couldn’t explain how and why they dismissed us in the first place.

Was on holiday with my partner and we booked with Vietnam airlines as it not meant to be a budget airline. They separated us and made us sit at either end of the plane. Not the way I planned to spend my time on my holiday separate from my loved one. How can they separate people on the same booking. They know we are together and spending quality time together.

The check-in process was great, and I cannot remember the name of the supervisor, but he was good and told us about the transit process very correctly and efficiently and kindly. We were given down access and the overall process was very efficient.

Ensure there is a choice of food for all customers and also enough food

We boarded the plane at 1:20 pm It was hot. There was no air-conditioning It was stifling They kept us on the plane sitting there for 1 hour and 10 minutes

They didn't have a vegetarian food in spite of the ore order

Technical problems checking in. Had to wait a long time while they got things ready.

Boarding was slow and could have been faster. Flight delayed over an hour and mad rush to catch the connecting flight which was very stressful for seniors! Luggages did not make it and no compensation whatsoever. Although announcements on plane was made for passengers with connecting flights to disembark first, reality was different as not adhered.

Great experience in business class. Plane seat configuration is dated with three seats in a row but very spacious and lie flat worked fine. Entertainment options are limited but sufficient for the flight duration. WiFi does not work. Flight attendants are awesome and food is OK.

Flight went very well. Cabin crew were all courteous and very helpful, always with smiles on their faces. Food was great. I always love heated nuts with wine. Flying business class with Philippine Airlines is always a pleasant experience.

Great food selection in lounge. Excellent bartender, friendly staff. Good service on the plane.

Check in process was excellent. Lounge needs improvement. Food not palatable and no good choices.

I like the pleasantness of how courteous and friendly and helpful everyone is

It was never explained why the departure flight was canceled and delayed for 1.5 hours. It would have been nice to stick with the original itinerary.

Many movies do not have captions, which would have been helpful when you have to live with the flight engine noise.

Everything was fantastic!!!! I can’t wait to fly home 😃!!!!!

Plane are getting old, almost an hour delay due to technical reson , after all passenger aboard. Took 4 flight on business class this trip and all the planes had an issues. PAL need to improve their planes.