Check in process was excellent. Lounge needs improvement. Food not palatable and no good choices.
Apart from a departure gate change, a good experience with professional, friendly staff.
I like the pleasantness of how courteous and friendly and helpful everyone is
It was never explained why the departure flight was canceled and delayed for 1.5 hours. It would have been nice to stick with the original itinerary.
Many movies do not have captions, which would have been helpful when you have to live with the flight engine noise.
Everything was fantastic!!!! I can’t wait to fly home 😃!!!!!
Plane are getting old, almost an hour delay due to technical reson , after all passenger aboard. Took 4 flight on business class this trip and all the planes had an issues. PAL need to improve their planes.
It’s sad how legacy airlines feel like budget airlines now. Cramped space Non reclining seats No inflight entertainment (need to connect via your own device) Saving grace is the crew. Truly nice and sincere service.
Short flight with limited entertainment wasn't that bad. Staff was friendly and plane was clean. Meal was good.
It was great! The flight was on time and had a smoother flight
They don’t really offer a return flight to Manila but they still offer them to passengers. That is a straight up lie and causes inconvenience. Honesty is important, but seems like this airline doesn’t know what that is. The make people buy their flights, then change it right when you get to your destination. For tourists/visitors like us who have their days planned, they ruin everything for us. And what? All they offer is a shuttle to Manila from Clark. And I heard this is not the 1st time they did it, apparently they’ve been fooling and lying to passengers since who knows when. I guess we’re lucky they didn’t change our travel date to Manila, they just changed our airport. And it’s not like a 30mins drive from Clark to Manila. What a shame. NEVER AGAIN. To anyone reading this, DO NOT BOOK WITH AIR SWIFT.
I enjoyed the flight. It was comfortable and not too long flying back to Manila. Crew were friendly and helpful.
My return was overbooked and they asked passsengers to give up their seats with compensation. As I returned from ElNido, I was disappointed that they offloaded luggage without discretion. Our bags was returned on the next flight. This policy is unacceptable.
It was okay not much else they could provide for a short flight
You have to get a physical boarding pass even if you check in online. Plan for open air boarding with steps. They were strict on luggage at the counter (1 checked bag only), but then checked additional bags at the gate, for free. Snacks and drinks, including water, are for a fee. Staff were friendly and the seats were comfortable.
froze to death on flight 3rd world at Cebu airport.
supposed the boarding time is 7:00pm and its already 7:15 yet noone is announcing or haven't received email that the flight is delayed. noone cares actually the plane haven't arrived yet, I asked the crew instead of them telling the passengers
My flight got canceled and I nearly missed my connecting flight to el nido because of this . So I had to get up at 4am to catch a ferry to cebu and travel 7 hours to the airport I am not happy at all
No priority boarding (travelling with a toddler) and the flight was 4 hours late.
Their online check-in system was offline so the lines at the counter were extremely long. Making our connection was also very unpleasant as there were no priorities for boarding (basically a free-for-all) and since I was travelling with my toddler we had a very hard time. The connecting flight was also 4 hours late.
We were charged an additional $54 usd per passenger to board, not mentioned in the ticket.
