Excellent service. Clean aircraft. Took off and landed on time. Did not feel it was an 18 hour flight. Will definitely fly Singapore Airlines again.
Scoot doesn't have Business class which is fine . I was pleasantly surprised with my little care package given to me during the flight which I assumed is because I had flown in with Singapore Business and this is part of the offering instead of me buying my own food. Pretty good experience overall for budget airline.
Someone from the airport employee open our luggages and stole Nike air 1 shoes and Bally shoes, and 6 Nike dri fit shirt, and lots of chocolates.
It is just a normal flight. Short flight. The Aircraft was bit older and was very shaky.
Excellent service, the food was delicious and the inflight entertainment full of options for varied taste.
Pros: "Great Premium Economy experience with comfortable seats and extremely-hospitable cabin crew!"
Cons: "Archaic In-Flight Wi-Fi Plans should be brought to modern-age plans."
Pros: "the crew is fine. The seat was OK standard."
Cons: "Food was not good on my way back to L.A. Food was no flavor, pork cut up way too big, prefer having small piece of meat soaked up flavor sauce."
Pros: "Crew were amazing and great entertainment"
Cons: "Boarding could be better"
Pros: "The crew is always amazing: highly professional, attentive and friendly. The whole experience with Singapore Airlines is always a treat."
Cons: "Left 45 minutes late though we boarded on time. Pretty bad for a 50 minute in the middle of the morning."
Cons: "Having boarded at SYD, during the Canberra stop, we were all required to disembarked. It was a loaded flight so the process was slow"
Pros: "The crew was amazing. It was my first time flying so I was a little nervous but they made me feel safe and welcomed. The friendly crew was honestly what made the whole experience great."
Pros: "Great foods and services"
Cons: "The plane needs upgrade business class seats"
Pros: "The crew was amazing. seats were comfortable. The seats will be super comfortable, if there are more leg space."
Pros: "The crew did a wonderful job of anticipating needs and having all the little ammenities you could want."
Cons: "They gave you a menu at the start of the flight but didn't serve any of that food, and the food wasn't very good"
Pros: "Handset to control screen didn’t work. Airline reimbursed me with $75 voucher for inflight duty-free shop."
Cons: "Transit time is way too tight. You need at least 2 hrs in between to account for landing and transfer time between terminals"
Pros: "The crew was great as usual. The food was good"
Cons: "Better seats - really uncomfortable with a packed plane and wailing infants even when seated quite a few rows away."
Cons: "Very cramped. Worst leg of the journey"
Pros: "Friendly staff Good customer service"
Cons: "There was nothing i dislike"
Pros: "Entertainment ok but not newest, boarding smooth, food ok"
Cons: "Long waiting time for baggage, food not exceptional"
Pros: "Boarding was better handled in Singapore - but then that’s Singapore! All very smooth and French champagne served on the flight all the way home! The Kayak website is excellent and I wouldn’t hesitate to use it again - $1,000 cheaper for the flight from Moscow to Singapore than what I could get direct from Singapore Airlines! Well done Kayak!"
Cons: "Cabin little bit cold"
Cons: "First experience with Singapore where the crew made a negative impression. As soon as the plane pulled away from the terminal, crew members seemed rushed and frantic, literally running back and forth from Economy Premium to the galley gathering items. Approximately every 7-10 minutes, crew members would be running back and forth next to my seat with heavy foot steps, which would wake me up. I also noticed that certain crew members were shouting at passengers to get their attention instead of lowering themselves to be heard. One flight attendant almost spilled orange juice on me because she turned around too fast trying to serve drinks. I'm not sure if they were short-staffed, or if it was the influence of a certain crew boss, but something was definitely wrong."
Pros: "The trip was uneventful, with the usual excellent service."
Cons: "The plane was freezing - absolutely freezing. Too cold. There were not enough fluids given out. Given we could not even take water brought in the airport into the plane there needed to be regular distributions of fluids on the flight as there was on the flight from London toy Singapore. It is a long flight and being dehydrated on a plane is not a good thing."
Pros: "Comfortable, full service through the night.."
Pros: "The seats are very comfortable. There was ample entertainment."
Cons: "No complaints at all. They are very professional and I would chose them again."
Pros: "Safe smooth flight. Timely take off and arrival. Great personalised service. Consistently high service standard is well appreciated."
Cons: "I purchased this ticket without realizing that the law stipulated 6-month validity remaining on one's US passport to enter singapore. The Singapore Airways website does not state this anywhere, and it was not until I arrived at the airport that I was informed that I wouldn't be able to check in, but nor could I refund or transfer the ticket. The booker should be obliged, when one enters the passport information upon purchasing the ticket, to make note if the passport expiration time is not valid for the flight. Spent $600+ on the flight, and the customer service person I spoke to from the airport was very abrasive and not interested in helping me figure out an alternative."
Pros: "Friendly crew, efficient boarding"
Cons: "Food not good and inefficient service, very old plane and entertainment system doesn't work properly, below expectations for such a good airline"
Pros: "Some of the Korean food was tasty The flight wasn't full so we had a spare seat between us, That made economy barely tolerable."
Cons: "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"
Pros: "Crew is big on service and being true professionals. Always smiling and being attentive"
Cons: "AC works when wheels are up and engines kick in. So its stuffy whilst on the ground"
Pros: "Made Econ class feel like biz :)"
Pros: "My partner had a bad leg and the staff were very attentive and helpful in making her as comfortable as possible with extra pillows and getting ice for her ice pack."
Cons: "The seats were uncomfortable and I couldn't sleep without getting a really stiff neck. The vegetarian oriental meal was bee hoon with vegetables but the amount of vegetables were a lot more than the bee hoon thus making the meal less than filling and satisfying."
Pros: "Getting up at 4am on a Monday (post Singapore 7s) - couldn't have been a better timing for a free upgrade (as the plane was full). Travelling on Singapore Air is always a pleasure - but that made it even better....."
Pros: "Best economy experience I've ever had. The cabin crew is very attentive, constantly coming around with drinks and water refills. They also had decent light snacks in case you were hungry between meals. I also loved the chairback setup and the entertainment unit. If flying economy, Singapore will be my airline of choice."
Cons: "Food was meh. Above average, but still not amazing."
Pros: "Clean ,on time"
Cons: "The movies were not updated"
Pros: "The overall experience was good. Crews are friendly and approachable. Food taste good."
Cons: "Beware of babies on board."
Pros: "1. Clean. 2. Punctual. 3. Coke Zero."
Pros: "Arrival in Canberra was excellent."
Cons: "Horrendously uncomfortable business-class seat for a redeye flight."
Pros: "Just as previous reviews mentioned, this is a top notch airline even when flying coach. The staff was courteous and attentive, the food was good and the flight overall was comfortable. I'd fly with Singapore again in a heartbeat."
Pros: "The stewardesses were extremely professional- attentive & pleasant. The toilet was well equipped. There was no delay in taking off Boarding was orderly & efficient & quick and so was disembarking. The snacks were nice- ice cream, apples, chops, sandwiches. Many other airlines don't even provide snacks on these long flights. The seats in wconomy were roomy & confortable."
Cons: "I can't think of anything that was bad but I didn't enjoy the breakfast. I would have preferred an American breakfast. It was a mixture of shrimp, potato & brocolli. Ivwould have pregerred a criossant & yogurt to the tiramisu & roll."
Pros: "I loved the touch of luxury, even sitting in the economy , the hot towels, the good food , attractively prepared , the free wine and the courtesy of all the team. This was my third time flying with Singapore Airlines and I hope not the last time. The big plane flew so quietly, it was a wonderful flight."
Cons: "Like in all airplanes in economy the seats are too close , but when you cannot afford to fly differently it was okay, there was at least leg room."
Pros: "Friendly and approachable cabin crew."
Cons: "Boarding was not good. No clear announcement. No special boarding for star alliance gold member."
I see some porters who are just sitting at work and doesnt walk you to where you need to go in a timely manner.
The flight was really fine. No on board movies or TV. Food was nothing to brag about, but just ok.
Cons: "From worst to worst."
Cons: "On time gate opening when landing"
Cons: "Flight from MNL to DPS had no entertainment system."
Pros: "The flights were fine. The service good. The airplanes clean."
Cons: "The food was not as good as other Asian airlines. Transferring planes in Manila is a nightmare. They performed an extensive passport check and 2 additional security checks for everyone. Took almost 2 hours. Had to be chaperoned to the next terminal. Manila airport is a disorganized mess. Not the airlines fault but be aware when transferring through Manila"
Cons: "Very dense seating. Essentially it's like a budget airlines: very dense seating, no IFE. Blankets are given only on request"
Cons: "Airport is not very well organized. Airline is ok but crew did not show the importance of addressing customer service. We paid for choice seats but others got the same without paying. We should have been allowed to move to wider leg room seats since we paid."
Cons: "Flight was delayed"
Cons: "seat not comfortable, tray table hard to pull out, flight delayed 2 hours, flight crew didnt have immigration card (therefore had to wait in immigration line additional 25 min)"
Pros: "Not much. Both flights to and from Manila were delayed. The flight out was delayed pre-boarding by about 15-min and then about 30-min in the plane on the tarmac. Leaving Manila was delayed boarding by about 1-hr and we landed about 30-min late. Philippine Airlines operation has gotten so much worse."
Cons: "Everything. From the chaos at Check-in on the Manila side from the understaffed and overwhelmed employees, to the gate control and communication with passengers at a reasonable time for the delays. Staff at MNL Terminal 2 for PA seem not to care and there seems to be no management that exists."
Pros: "Philippine Air staff are amazing. They will do everything possible within their power to make you comfortable."
Cons: "The seats are a little thin and the angle does not give adequate lower back support."
Pros: "Everything but the inflight entertainment. Nothing impressive."
Pros: "Food is better than most economy boarding and friendly cabin crew service."
Cons: "The tv screens and navigation feels dated, and earphones are a bit combersome. Probably got an older plane though."
Pros: "Yes, my first time Philippines Airlines experience was impressive"
Pros: "Yes PAL FA are always excellent and the Pilot Captain n Co Pilot really made us all safe."
Pros: "i like d plane used. its 330 wd new biz class lie flat seats."
Pros: "Im comfortable"
Cons: "The food"
Pros: "No delays.....yay!!!!!"
Cons: "Food needs improvement...no fruits. Though the flight was somewhat full, I got good seating, BUT my friend who was also traveling with her husband got a seat one over from the middle exit. Her husband is over 6' tall. The attendant would NOT allow him to move by the window where there was LOTS of leg room because that seat cost more. No one sat there the entire flight. Ridiculous to not allow a small change."
Pros: "Std 14ish hr flight. Watched movies and slept."
Cons: "Flight's too long, can they fly faster?...HA!"
Pros: "Add veggie food as an option for vegetarians people"
Cons: "To cold and no veggie food"
Cons: "Flight was 1 1/2 hours late, then bag pickup and extra security for transfer to LAX flight is confusing and multiple lineups."
Pros: "Friendly crew. Nice plane. They fed us even though it was less than 2 hour flight."
Cons: "Delayed flight, late take off. Chicken nuggets I had we're bland."
Pros: "Friendly, helpful, and patient are the words that come to mind. And very pretty, if that doesn't sound too sexist."
Pros: "Entertainment and the crew was really good"
Cons: "Boarding was terrible. Took over an hour and a half to just board the plane. Could have been done better. Left almost 50 minutes late because of boarding"
Pros: "The crew was polite and helpful, the boarding process was fantastic."
Cons: "The smallest seats of any airline. No entertainment at all. Food is subpar at best. No auto checkin, so had to wait in line even without checked luggage."
Cons: "Flight was delayed"
Pros: "On time Departure, quick flight. comfortable seat"
Cons: "No wifi. No entertainment"
Pros: "On time departure Short wait for checked luggage"
Cons: "No inflight entertainment. No inflight wifi Sparce terminal, very few food options"
Pros: "great price. smooth & relaxed flight! No cons"
Cons: "The stewardess as usual they are not friendly as they should be with the passenger, I have been flying with philippines airlines often time hoping the crew will be super smily and friendly, they are cold as ice !"
Cons: "Better signage at the airport for those that already checked in online. I waited in the long line since the signs were obscure."
Pros: "Direct flight to Los Angeles is convenient. Overall the flight crew was hospitable. The food was enjoyable and they keep restrooms clean"
Cons: "Terminal 2 at the Manila International Airport is aweful. The redundancy of screening at the gate is laughable. The terminal is too warm and there are not nearly enough seating for everyone at every gate I viewed. This experience alone may influence future use of Philippine Airlines. The flight attendant who served my section never smiled. I was suprised she is entrusted with serving passengers."
Pros: "flight, service --great"
Cons: "check in --vry problematic."
Pros: "Ok movie selection - gave you iPads, which were somewhat glitchy, but eventually seemed to work. Crew was very accommodating."
Cons: "This airline has been terrible to deal with. Before departing, they cancelled one leg of our trip, then waited a full month to rebook (only after weekly, sometimes more often, calls from us). We actually weren't sure if the flight was actually rebooked until we arrived at the airport and were able to check in. The food on all the flights was terrible. Dealing with customer service on the ground at the Manila airport was also terrible - they just kept saying they had to ask someone else who had to ask someone else, then changed the subject and did the same thing with an unrelated question until we got so fed up we left. It took 40 minutes for a bus to come to transfer us from terminal 1 to 2."
Pros: "I liked the service , the friendliest crew, quick ease for boarding"
Cons: "Food was not that good. They could have done better in that department. I've had better airline food. Needs work there."
Pros: "The flight crew definitely took good care of us"
Cons: "1. Poor seat comfort. Very high density exactly same as with a budget airlines.2. No inseat entertainment system. 3 the worse boarding process : elites and general boarding are started simultaneously 4. Online check In is impossible:"
Pros: "flight update via email"
Cons: "late boarding ground crew not announcing chnages in the schedule no inflight entertainment PAL app does not work propoerly"
Pros: "Good service on the flight. Flights were on time."
Cons: "Manila airport is not well maintained - poor bathroom condition in the international terminal."
Cons: "Overall we had a good experience however we were not informed about change of departure time....so double check a day prior to your flight...."
Cons: "They only allow 7 kilos of carry ons. My bag is a carry on with every other airline in the world except Philippine Airlines. 7 kilos is crazy."
Pros: "The lemon butter fish was one of the better airplane meals I've ever had. Boarding was quick and smooth. Taiwanese people take the longest of any nationality to board a plane (they have a series of "pre-seating" maneuvers which cause huge backups). Despite this, the flight attendants politely humored them and were not pushy. Had this happened in the US, the flight attendants would have told them to sit down, get out of the way, and do their aisle stretching exercises and random meanders around the plane AFTER all passengers had been seated!"
Cons: "The plane was old and dirty. The flight attendants seemed more interested in gossiping with each other than greeting passengers (though one or two were very good and professional). Only one flight attendant could speak Chinese. This was not a problem for me, though it was for some of the Taiwanese tourists."
Cons: "Seats were very small. Think Asian size. I am 5foot 10 inches and it was a struggle to sit there for 3 hours. There is no tv on the plane. They want you to use your personal device which I would not do as this would drain my battery. There is no charging station on the plane. 3 out of the 4 PAL flights were delayed each by two hours or more. I would not take this airline again. I got a cheap fare of $600 roundtrip and now I know why it was so cheap. The airport in Manila is so shitty limited seating and limited choices of food."
Pros: "Courteous Staff altogether."
Cons: "Delays should have been posted earlier. Long lay-overs."
Pros: "easy check in good crew"
Cons: "All was good"
Pros: "A very accomodating crew. Truly filipino."
Cons: "No entertainment onboard. Wifi is limited. The toilets seem to be poorly maintained. I sat next to the toilet and i can soetimes smell the urine from my seat and the fact that the toilets have small space."
It is a mistake to book with this company bad service from check in to pick up luggage
They tried to charge me $850 US. For 1 extra bag. After complaint that amount is crazy. They brought the manager over who then told me to bring him $450 in cash and they would accept it Big Scam. After going to the bank machine in the airport and getting the money. The manger put the money in his pocket and took my bag I couldn’t do much because i was about to miss my flight STAY AWAY. From this airline They have some inside scam going on with their employees STAY AWAY. Don’t become a victim like I did
Scoot is always great value for money.
Pros: "It was very good value for money."
Cons: "Flight with Scoot are not very well organized. for as large a fleet and number of flight locally should be better. no onboard entertainment nor refreshments. Staff not very personable either."
Pros: "GREAT CREW AS ALWAYS THE SEAT WAS COMFORTABLE AS ALWAYS."
Cons: "FOOD WAS ORDINARY NOT WHAT I ORDERED, MY NEIGHBOR IN THE CHAIR OPPOSITE HAD WHAT I WANTED AND IT LOOKED DELICIOUS"
Pros: "Not sure if I have much trust in the crew. Most of the female crew would walk past passengers who had their seats reclined or in the toilets and other situations and wouldn’t notice (during take off and landing) and the guy would come past later and do her job for them. Ground staff in Bangkok"
Pros: "Crew were kindly"
Cons: "Seats can be more comfortable"
Cons: "I need wheelchair but your crew an Indian Lady I think in the check -in counter did not give me wheelchair from Singapore. She said but in Mla she assigned wheel chair but when in Manila they said Scoot did not assigned wheelchair inmy ticket. I hate you Scoot and I will never take scoot again in any of my up coming trips"
Pros: "Can't complain"
Cons: "Cheaper? :) !"
Pros: "Quick boarding"
Cons: "Overpriced drinks and snacks"
Pros: "Head rest not comfortable. Short distance okay not long one."
Cons: "Plane is old i think. Take off and landing time plane some shaky and sound not pleasant."
Pros: "Extremely rude."
Cons: "I got sick on the flight from some food poisoning and the crew acted put out when I asked for some water."
Cons: "I am not sure why they were delayed."
Pros: "There is nothing to say this is a no frills airline and that is what you get. Departure was on time and arrival was also on time. Food on any airline isn’t good at least on airline i fly. The important thing is getting there safely and this airline company does that."
Pros: "Good price. Was on time, seats were comfortable, helpful staff"
Cons: "No use of headphones 30 minutes before take off and arrival"
Pros: "Everything worked"
Pros: "It was a good flight"
Cons: "The long delay......"
Pros: "Organised well. Clean plane. Excellnt comms from pilot and staff presented well."
Cons: "Could not recline chair"
Cons: "Unfair policy of no outside food, treating its customers in a captive state; cabin is dirty with little cleaning work done. Won't fly if it were not cheap."
Pros: "Overall it was a good flight."
Cons: "No offer to book my seat assignment during the booking process. A kiosk check-in would be a nice addition."
Cons: "Seats we given did not recline .as they were just in front of emergency exit . The extra leg room seats were empty, but would have to pay extra to sit on them"
Cons: "I didn't realise I was going to be in such a poor airline after booking through the Singapore Airlines website. There was hardly any space, food options were limited, there was no entertainment, they even charged for water! Equal worst airline with jetstar"
Pros: "on time and departed early"
Cons: "none. is budget airline"
Pros: "On time."
Cons: "Journey / organisation"
Cons: "The flight was delayed for over 30 mins."
Cons: "Boarding process Delayed flight"
Pros: "very nice while Landed and take off."
Cons: "We did not order any foods. No suggestion."
Pros: "Affordable biz class"
Cons: "Really poor food and flight was delayed 2 hours both ways"
Cons: "It was moving a lot!!! :\"
Cons: "If they have a policy that passengers cant eat food bought outside the aircraft they should make sure that they have variations/choices on their menu. I can only eat fish but they dont have it on their menu so i brought my own food but the crew asked me to stop eating it because it was not allowed. Im hungry and tired and was upset that time."
Cons: "Disorganized boarding"
Pros: "Nothing to like"
Cons: "How can the the airline serve such terrible food that smells of processed plastic!!! It is served burning hot and unedivle."
Cons: "They lied about baggage costs My flight on scoot from blr to Singapore was 2 hrs delayed and no reason"
Pros: "Good value. Some leg room in Biz."
Cons: "Paid $30 for wi-fi: It never connected. Just failed to work. “Failed to load page”. Paid for priority check-in: The people in the economy queue checked in faster. Paid for priority boarding: No priority security queue, no priority boarding. Paid for priority baggage: Took 60 minutes from landing for baggage to arrive. No priority, except for crew bags. Food was disgusting. Hard to determine where the plastic finished and the pasta started. There was no service, other than dumping a hot plastic box in your lap."
Cons: "Going from one hot country to another so had no need for a winter coat... it was so cold on that flight I caught a cold"
Pros: "They were very professional, polite and helpful"
Cons: "I get the seat selection pre-check in is a premium service. Bu to not allow someone to express preference (based on what's left) when they check in is downright snarky. The explanation that I got that "we need to balance the plane" is whitewash. It's clearly to push peopel to buying the premium service. But when you do that at the price of alienating people, you've done them and yourself a disservice. Time to rethink!"
Pros: "Scoot Business is excellent value for money. 35 seats at the front of a Dreamliner with comfortable seats and some recline. The flight took off on time and landed in Sydney on time. I will go again."
Cons: "Not much really. It does not compare with Business on the national carriers but at half the price what do you expect?"
Pros: "We were given the opportunity to bid for an upgrade which was totally worth it! We will definitely fly with Scoot again."
Cons: "The seat and tray table is greasy and dirty and there are two cracked holes in the arm rest!"
Pros: "All in all a pretty good flight. Nothing much to write home about but nothing really went wrong. Pretty Good and what you'd expect."
Cons: "Wasn't thrilled that I had to pay SGD48 both ways for up to 15kg check in. That extra SGD96 would have made a difference when comparing flights on Kayak. Delays leaving HK and SG but all of it was on the tarmac so not really Scoots fault."
Pros: "Scoot Airlines is a budget airline and is a great choice hopping from one spot to another in SE Asia. I use it quite a bit for travel between Singapore and Bangkok."
Cons: "The manager at the ticket office harassed my friend about his VISA- wasted 2 hours of our time saying his visa was not valid when it was. Then she finally gave him a boarding pass. As we hit the gate, she chased us down to yet again, say he couldn't board because of the same reason. She told him when he got back to Hyderabad that he would be charged as a criminal & be held in a cell all alone without a way to commicate to others. It was absolutely absurd!! We made it back to Hyderabad and like we knew the whole time, his VISA was fine."
Pros: "Nothing other than punctuality."
Cons: "After boarding started there was no Aircon the flight was boiling hot and hugely suffocated. Also so many mosquito surely need better service."
Cons: "An hour and half delayed without prior notice. So i had to wait at the gate."
Waited Over 5 Hours for a 1 1/2 hour Flight. Manila AirPort is absolutely pathetic. This was after Cebu Pacific personnel tried to overcharge me for excess baggage.
Pros: "Friendly staff; value for the money"
Cons: "Boarding procedures not very organized"
Pros: "The seat has a bit more space than regular economy in competitor airline"
Cons: "The cabin crews on this flight need some passenger service training!"
Pros: "The boarding was organized"
Cons: "Free snacks?"
Cons: "Check the general volume off their audio system (recorded voice messages/info/guideline) for the passengers on the plane. It was too loud."
Pros: "On time and relatively hassle free"
Cons: "The bus transfer to the terminal was a bit chaotic"
Pros: "Nothing.the cebu pacific employee told me that my flight was changed from 12pm to 6pm when I checked in but I did not have any notification. He said that he can get me in, in an earliest flight they have and only to find out that the flight they he wanted me in is my flight and ask money."
Cons: "Screen employees and make sure they don’t deceive people."
Cons: "The luggage took ONE HOUR to come out after the flight!!!"
Cons: "They should improve tge delayed flight"
Cons: "We were delayed by 7 hours. The ground staff did their best. They gave some snacks which I'm sure Filipinos like but were not to my tastes. Sitting on a hard floor for 7 hours with nothing to eat before a 3.5 hour flight is not my idea of a good day!"
Pros: "Nothing. Website did not notify me when booking that visa for us was required so I did not even get to fly to my destination which was a waste of my time and money to drive 5hrs to the city and not get any of my money back."
Cons: "Put a notification when rsvp’n ticket that certain countries need a visa approval from their country before booking. Wasted my time/money so I didnt even get to go to Vietnam n wasted a 5hr drive to my city. At least could have gave me some future discount code since I couldn’t get any money back"
Pros: "Price and convenient"
Cons: "Service and flight comfort"
Pros: "Since I checked In early, they let me in on an earlier flight. Thanks!"
Pros: "check in went smoothly and boarding was orderly. The flight departed on time and arrived in Singapore on schedule.The flight deck kept us well informed and the cabin crew were very helpful, willing and able to keep the passengers happy."
Pros: "I enjoyed the captains announcements"
Cons: "Typical one hour delay due to manila traffic...does this airline every depart or arrive on time?? Nooooo! Boarding was a cattle call as usual its a stampeed. The new 321 aircraft is crammed like cattle car, no legroom and a backpack can barely go under the seat....no recline so very uncomfortable"
Pros: "Clean and new plane"
Cons: "Delay of one hour after biarding due to congestion at manila...this has to be the worlds worst for delays"
Pros: "Crew were ok"
Cons: "The plain was delayed 2 hrs .Problem with information"
Pros: "Smooth flight, friendly service."
Cons: "We sat on the tarmac as take-off was delayed by 45 minutes."
Pros: "Nothing much. The flight crew were ok."
Cons: "Flight was delayed 90 minutes. Boarding and departure lounge area was utter chaos because the Cebu Pacific staff were not clear about which flight waa boarding. The plane was horribly cramped. Extra seat rows had been installed to get more seating on the plane. That might be ok for the average 5'4" Filipino, but at 6'1", I literally could not fit my knees behind the seat in front of me. As a result I had to twist my legs into an uncomfortable position for 2 hours. Not fun."
Pros: "Boarding was quick and flight was on time."
Cons: "No in flight entertainment, but you get what you pay for."
Pros: "Great customer service! Checking in was very fast!"
Pros: "Staff was helpful pre boarding"
Cons: "There was absolutely no ventilation while on ground. It was so hot on the plane too!!!!!"
Cons: "customer service"
Pros: "Friendly crew, quick boarding, landed ahead of schedule!"
Cons: "The cabin temperature was too cold!!"
Cons: "Why do we have to pay for the smallest snacks? On a 4 hour flight??"
Pros: "On time departure and arrival. I got an upgraded seat by the exits doors for extra legroom. Flight Crew was polite."
Cons: "If I had to be picking it must be exiting the plane according to the rows for back and front exiting the plane. Almost half of the back rows was still trying to exit in the front and not at the back exit. Overall great!"
Pros: "Everyone is profession and the food is great. The value is spot on!"
Cons: "No wifi, no food or drinks provided. Checkin was a very difficult process with employees giving us different answers on same topic. No display in terminal where to check in on an International Flight. Charged us to check one bag each and would not allow us to carry it on although the same bags were allowed as carry on from NGO-MNL Were told by one person we could checkin for our flight, told were we’re at wrong counter and international counter was not open yet. My checked bag was ripped open somewhere in the process of being transported!! I don’t think I will fly this carrier ever again!"
Cons: "More than 1 hr. delayed flyt"
Cons: "Boarding was a chaotic scramble. Take off was an hour late waiting for runway space. Cheap and disorganised."
Pros: "Good flight"
Cons: "Landing not so smooth"
Pros: "Early and on time"
Cons: "The Allocation of 5 kg per customer for the check in was too small, and they didn’t have an option to upgrade or increase"
Cons: "We have travelled 3 times in 2 weeks by Cebu Pacific and all flights were delayed and NOBODY gave us an announcement"
Cons: "I BOUGHT ANOTHER TICKET WITH PHILIPPINE AIRLINES, WHICH LEFT LATER, TODAY AND I HAD NO PROBLEM. NO EXCUSES. SO I PAID TWICE FOR A TICKET TO MANILA FROM BANGKOK. THE BIG PROBLEM IS EVEN WHEN I GOT TO THE AIRPORT WAY AHEAD OF TIME, THE CEBU PACIFIC PEOPLE, JUST DO NOT CARE, THEY DO NOT GIVE A DAM. THIS HAS COST ME A LOT OF MONEY. AND TIME AND STRESS, THERE IS NO REASON TO NOT LET ME ON THE PLANE. I GAVE THEM THE INFORMATION, THEY NEEDED. THE SAME INFORMATION AS I GAVE PHILIPPINE AIRLINES, THAT I DID FLY WITH. I AM SO DISAPPOINTED IN THE HORRIBLE TREATMENT I RECEIVED TODAY."
Cons: "The flight was 45 minutes late"
Pros: "They put me in front row...nice crew"
Cons: "Interesting condensation coming from plane due to intense humidity - looked like smoke in entire plane!"
Pros: "On time"
Cons: "Seats are uncomfortable."
Pros: "They're ok as long as you aren't taking along extra baggage!"
Cons: "We had to wait an extra half hour for about half a dozen late passengers. Seems if they are that late the plane should have left."
Pros: "Boarding went swiftly and without issues. On board catering however rely's more on pre-booking your meals else there are hardly any options left. Seat was ok and punctuality too."
Cons: "The check-in was a mess.. we were the first at the counter but among the last to board. The clerc disappeared with my passport and asked me to transfer luggage on the spot. On top she did not return the booking form. Luckily I had a second copy or my filipino friend would have been stopped by filipino immigration."
Pros: "Didnt like anything"
Cons: "Changed the time of my flight twice. But still late."
Pros: "Very good check-in"
Cons: "Flight was delayed a bit. I didn’t buy anything to eat so can’t comment on that also there’s not really entertainment on board"
Pros: "All - Competitive price and service"
Cons: "Nothing - No negative experience with CP"
Pros: "There is nothing to like about Cebu Air"
Cons: "They're totally classless-inprocessing stinks, charge for just one bag, charge for food, and then run out of everything except potato chips. Cebu Air is the bag-lady of discount airlines!"
Cons: "Airline has very strict overweight policy and will charge you even if you are a few grams above 7 kg... not nice, not friendly and left a bad taste in my mouth. I will surly try to avoid venus Pacific in the future of possible."
Cons: "Flight was delayed."
Clark security personnel are absolutely the worst. I was threatened by their chief of security for asking a question about what is allowed as a carry on.
Cons: "No indication that the flight would be delayed was given until way late in the game. We could have taken our time getting from one terminal to another and saved on an expensive taxi ride had we known. The crew were being unreasonable to a couple of passengers for moving to an empty row. Seems like that would do the plane a favor by evening out the weight distribution."
Pros: "On time and efficient"
Pros: "We were upgraded to first class."
Cons: "Our flight was delayed 31 minutes. So far, I’ve never departed on time with this airline. I will take responsibility for not prepaying for my check in luggage, but really, $154.00 for 3 suitcases on a 1 hour flight? It’s kinda sad."
Pros: "The comfort of the seat"
Cons: "If they clean the plane before we even boarded... I saw trash on my seat, literally, when I just boarded the plane. Also if the cabin crew were attentive.. 2 male cabin crews were not as attentive to their passengers, but I want to thank the flight supervisor who was very attentive to our needs."
Pros: "Value for money"
Cons: "Seats could be better"
Pros: "Crew at the front desk helped"
Cons: "Maybe more flights"
Pros: "Very friendly - free water & snack."
Pros: "Our flight was delayed for 2 hours, and those people who are in charged for opening the gates for boarding was clueless to what row or zone are they welcoming first or what not. The lines were long and people were disappointed and unruly."
Cons: "Trained your staff!!"
Cons: "Delayed 30min The Manila Domestic terminal is really bas"
Cons: "Some flights attendent need to be more friendly and smile a little more"
Pros: "It was only an hour flight"
Cons: "Flight was late, and if you're over 6 feet, prepare to be cramped. No food or drinks."
Pros: "Good looking flight attendants"
Cons: "7 hrs late, freezing cold, Couldn't understand Captain's English. Terrible website - just doesn't work."
Pros: "Best plane landing I have had in a long time"
Cons: "Take off delay from HKG"
Pros: "The music"
Cons: "No free food, very cold. Flight was delayed. Ordinary"
Pros: "Flight was smooth"
Cons: "Boarding was terrible"
Pros: "Vegan food was surprisingly okay! Very friendly staff."
Cons: "No entertainment. [TV & Audio]"
Cons: "2 hours delay, changed gate twice"
Cons: "Waited for 25 minutes at the stand in Manila on arrival for the linkway to be connected Pretty poor really as it added another 30 minutes to the journey"
Pros: "I liked that the flight was on time which is a big deal in the philippines"
Cons: "No food and drinks. Which is to be expected from a budget airline"
Cons: "The crew hate their jobs."
Cons: "not bad"
Pros: "We arrived safe & sound"
Cons: "The flight was cancelled on the way there and on the way back without any notifications. On the way there, I had to run through the airport to catch an earlier flight. On the way back, I waited 4 hrs to catch a later flight. Air Asia did not compensate for my valuable extra time wasted but in addition charged a $30 USD bag fee each time. I will never fly with Air Asia again and will advise friends and family to avoid Air Asia."
Pros: "No hassle checking in"
Cons: "The seat was a little unc"
Pros: "It was wonderful I bought another round ticket for my wife I be there next year and use you again"
Cons: "Having to pay luggage check in"
Cons: "Plane is always late."
Pros: "The baggage fee was extreme and after I paid it my name was called out in the airports intercom system just to have me come back to the counter and pay more. Very embarrassing. The flight was delayed by 3 hours. A company worried about their reputation might consider reimbursing some portion of the baggage fee when the flight is delayed by 3 hours."
Cons: "Plane was clean and comfortable,"
Pros: "Flight was delayed."
Pros: "Flying on Airbus 320"
Cons: "Meal and baggage choices must be made before flight or additional charges will be paid. Delayed 45 minutes for 1.5 hour flight!!"
Pros: "Made a reservation at a time because we were flying in from elsewhere. They moved our flight time up 2 hours, canceled all the later ones,and they were 30 minutes away from where we landed 1 1/2 hours before. We called and got no help. Had to pay $25 for a ripoff taxi to get us there on time. Then they were 40 minutes late anyway. No complimentary anything, no water nothing just buy buy buy."
Cons: "There was horrible warm cabin air during pre-flight takeoff. We felt nauseous because of it. On our flight back AirAsia was late for 2 hours. Horrible airline."
Pros: "Not Much"
Cons: "Old plane that was delayed at every possible point in the process."
Pros: "Staff at the checkin counter were very polite and very reassuring - although as I checked in they didn't mention that the flight would be delayed"
Cons: "Flight was delayed over an hour with no explanation."
Cons: "We arrived 2 hours before our flight, only to be told that there was a delay of 2 hours, then before our flight delay time another 2 hours was added, and a further 2 hours. We were supposed to land in Kalibo at 6.40pm, and didn't arrive until 1.15am!! The even more annoying thing is that i paid double the cost of the evening flight to arrive at our original time, I should have just taken the ferry at least then we could have enjoyed the near 12hour journey it took us to travel less than hour hour in the plane!! Poor piece of food whilst waiting 9 hours also!!"
Cons: "The flight was delayed twice adding up to a five hour delay. The crew gave no reason , no apology, complete lack of communication was astounding. When i mentioned it to other travel agents they all said the same thing, Air Asia is always delayed, i was told to use other airlines. Indeed, while awaiting my flight to Manilla I saw 2 Philippines Air flights depart on time. One of my fellow travellers had given themselves7 hours between flights and missed their flight to Dubai because of the delay."
Pros: "The price the price the price"
Cons: "You get what you pay for."
Pros: "Great looking crew."
Cons: "Flight out of and into Manilla was changed and delayed."
Pros: "Nothing since we all got sick and tried to cancel the trip. The HELP and LIVE CHAT feature they have is worth nothing! After they kept me on for 14 minutes the first time, kept saying I was first on the waiting list and will be less than ONE minute. This took at least 12 minutes before I repeated that, and did this 3 times. Also, trying to see how much luggage allowed, ticket indicated 32kg each but avoided to say clearly allowed to check in or what? Tried to find out more, but not possible through their website. If are allowed or not allowed must tell us clearly so know how to plan, from the start, rather than surprise me at the airport with a big over weight!"
Cons: "Nothing since we all got sick and tried to cancel the trip. The HELP and LIVE CHAT feature they have is worth nothing! After they kept me on for 14 minutes the first time, kept saying I was first on the waiting list and will be less than ONE minute. This took at least 12 minutes before I repeated that, and did this 3 times. Also, trying to see how much luggage allowed, ticket indicated 32kg each but avoided to say clearly allowed to check in or what? Tried to find out more, but not possible through their website. If are allowed or not allowed must tell us clearly so know how to plan, from the start, rather than surprise me at the airport with a big over weight!"
Pros: "Left early, arrived early"
Pros: "everything was good"
Cons: "The plane was late for 1.5 hours!! We almost missed our next flight from the same company ant the staff didn't want to help us at all to get to the next flight no matter how much we asked them. Unbelievable!!!"
Cons: "I tried to cancel my reservation, no refunds, no changes and no cancellations. Lost all my $400 for nothing. I would not recommend them to anyone."
Pros: "Nothing good!"
Cons: "Every flight I took through them was delayed several hours, very rude flight atttendants. I wish I could get my money back. The plane was super dirty, and in disrepair, I feared for my life the whole flight."
Pros: "We eventually made it to manila. That was the only positive of the flight."
Cons: "I received 3 emails alerting me to the fact the flight was delayed. The first blamed operations and estimated a 45 minute delay, the next 2 had the same explanation but with a 1.5 hour delay. The final count was almost 5 hours. The terminal was sterile looking with awful lighting, and uncomfortable benches. There was no wifi (free or for a charge), and updates from the ground crew were few and far between and generally only happend after a question from a customer . They provided a meal due to the delay(there is no food in the terminal except a small kiosk that closed earlier that evening), but a greasy chicken leg and ball of white rice don't do much to make up for losing 4 hours of sleep before a 20 hour trek to America the next day (rather the same day as we got in at 330 am). We will never fly through manila or kalibo again as a result of this trip, and never again fly airasia."
Pros: "Nice, efficient crew, comfortable seat"
Cons: "The flight was delayed about 5 hours from the original time, a lot of confusion in the boarding room, and only gave out a box of fried chicken for the meal, and I m a vegetarian. would have even eaten a bag of peanuts...."
Cons: "Your flights are either late or rescheduled."
Pros: "Not much but the flight crew was alright."
Cons: "I've taken AirAsia twice on my travels in the Philippines, one of the times, the flight was very very delayed.The other, they changed the flight time 2 hours AHEAD of schedule and made that flight the last flight out for a day. Called the customer service hotline and they have terrible customer service, did not really come up with any solutions and I was placed on hold numerous times for a very long time. I ended up having to wait until the next day to get on a flight, which made me lose a day at my other destination."
Pros: "Nothing, never got there."
Cons: "Flight cancelled, took 2 months to get a refund. Alternative flights were never arranged. Hopeless airline."
Cons: "4 hr flight delay and 1 1/2 hour on the Tarmac before takeoff! On a 1 hour flight what's there to like."