First time on Starlux. I was impressed. Very eager to assist flight crew
Premium Economy on Starlux- a worthwhile way to cross the Pacific. This is a great premium economy experience. The seats are comfortable, wide and provide decent foot rests. The seatback TV is large, high resolution and plenty of content. Bluetooth connection for your headset and control from your phone is available. Food was decent and in line with the cabin class. The seat could be improved by providing more lower leg support especially for taller guests (6ft myself). Cabin crew will be moving up and down the aisle a lot since the galley is in front.
Screen size was nice. No vent when hot, food was not good
Wish plane type had more restrooms… Care and consideration from stewards and stewardesses was so great
There’s a reason SIN is on of the BEST airline in the world.
Pros: "Singapore Airlines has everything worked out for you before you land. That's a great help. The stewardesses were just phenomenal and endlessly polite. I will definitely use them again."
Cons: "As much as I normally nitpick something, I literally have no criticism at all of Singapore Airlines. Everything they did was a step above everyone else."
Pros: "checking in at Changi Airport is always a pleasure, helpful friendly staff"
Cons: "the food is disgusting"
Pros: "The crew is always amazing: highly professional, attentive and friendly. The whole experience with Singapore Airlines is always a treat."
Cons: "Left 45 minutes late though we boarded on time. Pretty bad for a 50 minute in the middle of the morning."
Cons: "Having boarded at SYD, during the Canberra stop, we were all required to disembarked. It was a loaded flight so the process was slow"
Pros: "I always like Singapore Airlines. They should continue to be the best."
Cons: "Some flexibility to select food choices even if we book the flight in short notice."
Cons: "Entertainment including games such as backgammon, black Jack, and poker are not available although they are on every other airline I used with high quality game programs that are clos to live games"
Pros: "Handset to control screen didn’t work. Airline reimbursed me with $75 voucher for inflight duty-free shop."
Cons: "Transit time is way too tight. You need at least 2 hrs in between to account for landing and transfer time between terminals"
Pros: "Crew was very friendly. Flight was on time. Meals were good. Will be flying with EVA again"
Pros: "I actually like the foods and the seat is comfortable for the price I paid."
Cons: "Everything is good."
Pros: "Amazing crew; very attentive; kept lavatories clean at all time during the entire flight; good food"
Cons: "10 seats across (B777-300) in economy section really made the experience bad."
Pros: "The crew are efficient and helpful. The food is good too."
Cons: "Hope they have anime movie in the choice"
Pros: "The crew was very attentive and the seats were comfortable."
Cons: "Nothing"
Pros: "I got there. Seemed like no one cared about doing a good job"
Cons: "Really should tell passengers that you are having problems due to weather. Should avoid buses just an annoying flight"
Pros: "Despite the stormy weather, our flight wasn’t cancelled and the pilot and the crew were well prepared and got us to our destination safely."
Pros: "I liked that it was orderly when checking in and unto the plane. The pilot kept us informed of departure and arrival time, how long we had to our destination and keeping us safe when it was turbulent. Asking everyone to buckle down and for us to remain in our seats. Even the crew who was serving had to sit down."
Cons: "The crew who were attending us, did not smile or even made eye contact. They seemed like robots while serving us. After we had our first meal, many of us went to sleep, but they did not come around to offer us water or any type of beverage or snack. We had to go to the back of the plane or ask then to get water and snacks. The snacks were lacked variety and quality."
Pros: "I like the food and entertainment. But they should served drinks more often as possible rather than waiting for the customer to ask for it."
Pros: "The service were so nice the food were amazing. The rides were relaxing and I felt safe and comfortable the whole ride home."
As posred earlier the crew was very accommodating & professional. Thank You Allen
All though you can not help it the kids was loud and unruly, The crew was very accommodating and professional. Thank You Allen.
No priority counter check in for families with young children.
The flight was delayed from GUM to ICN, there was no notification on how delayed the flight would be. Although we received notice, there was no specified time given. The flight was also very uncomfortable.
Cons: "Sold me a ticket then cancelled 15 minutes later due to not having updated information from the airline on bookings."
Pros: "The CS is very good and we boarded the plane with a SWA level of efficiency."
Cons: "The inbound plane was delayed."
Pros: "Good service for what you've paid for. Luggage allowance included in the fare could be a bit more."
Pros: "Nothing"
Cons: "low price air ticket doesn't mean low quality service!"
Pros: "Price is great if you are lucky enough to get a promotion ticket. Free luggage is included in the ticket During the flight, crews provided water sufficiently."
Cons: "Basically nothing considering what LCCs provide."
Seats were very uncomfortable And the tv screens did not work neither did the phone charging ports. The crew was very friendly and the food was very good.
Pros: "This time I didn’t have to go into the corral till close to boarding I still can’t believe you cannot bring bottles of water from vendors to bring on the plane if it was allowed I wouldn’t have to keep calling the crew to bring water.. after second request the crew knew I wanted water... flight late"
Cons: "Allow bottled water on the plane ... or at least sealed bottled water!!"
Pros: "Early departure and arrival by over 45mins ahead of schedule"
Cons: "Food and lack of IFE and WiFi"
Cons: "Airport is not very well organized. Airline is ok but crew did not show the importance of addressing customer service. We paid for choice seats but others got the same without paying. We should have been allowed to move to wider leg room seats since we paid."
Cons: "I do hope the cabin crews would smile more to let the passengers know they are happy to serve."
Cons: "seat not comfortable, tray table hard to pull out, flight delayed 2 hours, flight crew didnt have immigration card (therefore had to wait in immigration line additional 25 min)"
Pros: "Not much. Both flights to and from Manila were delayed. The flight out was delayed pre-boarding by about 15-min and then about 30-min in the plane on the tarmac. Leaving Manila was delayed boarding by about 1-hr and we landed about 30-min late. Philippine Airlines operation has gotten so much worse."
Cons: "Everything. From the chaos at Check-in on the Manila side from the understaffed and overwhelmed employees, to the gate control and communication with passengers at a reasonable time for the delays. Staff at MNL Terminal 2 for PA seem not to care and there seems to be no management that exists."
Pros: "Sit is average small"
Cons: "Food was terrible, need to improve for the food quality"
Pros: "Yes PAL FA are always excellent and the Pilot Captain n Co Pilot really made us all safe."
Pros: "PAL app is very helpful for tracking feature. You should allow passengers the option to purchase wifi. The food was okay and it was a night flight so most were sleepy to make any noise."
Cons: "Plane scheduled to start boarding by 10:10pm, but announcement of delay didn't air until 10:15p; no real explanation given until boarding started around 11:45pm. The time online should reflect the actual take off time."