Entertainment was not appealing. Food was good but limited condiments and options.
Pros: "On time, early"
Pros: "The crew was amazing as usual. The seat was comfortable but lacks storage areas."
Cons: "Boarding process at MNL needs to be more organized."
Pros: "Crew hospitality was/were noticeable"
Cons: "On time food service If possible — provide 3 choices for food — Vegi. Meat (poultry), Fish Provide at least adequate/standard seating spaces (in comparable to other international airlines ) While booking, passenger must know (clearly) price differences (among same class) -& its benefits"
Cons: "Hoping to have a flight on time and not delayed."
Pros: "Ahead of schedule departure and arrival"
Cons: "Poor/No IFE system, no wifi onboard and poor snack quality"
Cons: "Let’s passenger choice the seats with time"
Pros: "Decent seat, plane was clean enough"
Cons: "Delayed by an hour, food was terrible"
Cons: "If the food is better and no flight delay"
Cons: "I don’t recommend to fly with philippine airlines It will really mess up your schedule. They keep changing and changing their flight schedule Very disappointed."
Cons: "Airport is not very well organized. Airline is ok but crew did not show the importance of addressing customer service. We paid for choice seats but others got the same without paying. We should have been allowed to move to wider leg room seats since we paid."
Pros: "Crew was great Seat could be better, recline and full bed hard to operate"
Cons: "Seat adjust buttons difficult to use"
Pros: "Crew very helpful and gave extra care."
Cons: "Soup was too salty."
Pros: "Flight was on time."
Cons: "Crew must smile and speak to passengers...poor body language. Waiting for our luggage in the conveyor and give to the guys for them to put a tag for transfer flight to London. If it is connecting flight, passenger should get their luggage in their final airport of destination. Causing delay, because we still have to queve in the immigration. Don't see the point in that."
Pros: "Crew was cold but quite busy."
Cons: "Checking in was very slow and boarding process was very poor!"
Pros: "The flight crew was great"
Cons: "The ground support at the transfer desk horrible"
Pros: "Always great service on pal flights"
Pros: "I loved the space in Business class. It was comfortable and great for sleeping."
Cons: "The movies in the entertainment system were boring and the food fell short of what I would expect from business class."
Pros: "Theno del crew were polite and cheerful, efficient in their work. Seats are okay, more legroom would be better."
Cons: "no delays on schedules."
Pros: "The rest was ok."
Cons: "They broke our baggage."
Pros: "Im comfortable"
Cons: "The food"
Cons: "Relatively comfortable seats. Boarding process rather chaotic. Awful food, poor and limited entertainment options, unkind and grumpy staff. Not great for 13 hours!"
Pros: "Crew was very professional and was quick to address any needs of the customers"
Cons: "Better choice of foods"
Cons: "Those of us in Biz Class had to be on the same bus out to plane on tarmac. No real priority boarding. Would be better to provide transport for BC out to plane first. Only aspect of trip I found unpleasant."
Pros: "Little less food."
Pros: "Im tall so as usual the leg room was difficult but that is every flight im on"
Cons: "Traveling with kids we paid the higher price for a supposely non-stop flight (other better airlines were cheaper with 1 stop). In reality, it made a refueling stop in Guam. This was not disclosed when we bought the tickets. We got an email the morning of the flight telling us the arrival was delayed by one hour still nothing about a stop. We found out when we were checking in at the airport. Then, while stop on Guam, we got email saying the flight is 2 hours late! WTF"
Pros: "This time the seats were more comfortable"
Cons: "Flight was delayed"
Pros: "Thw flight was on time."
Cons: "None so far."
Pros: "Friendly and very attentive flight crew."
Pros: "Fast boarding and very nice staff."
Cons: "Seats were hard to recline"
Pros: "On time Departure, quick flight. comfortable seat"
Cons: "No wifi. No entertainment"
Pros: "On time departure Short wait for checked luggage"
Cons: "No inflight entertainment. No inflight wifi Sparce terminal, very few food options"
Pros: "Legroom is wider than cheap airline, service is better. Ticket price is able to compete with cheap airline. What should a traveler ask more for?"
Pros: "I like the hot meals and cold drinks"
Cons: "The entertainment. Very limiting to those who are low in their mobile's batt supply. You should have with you an earphone or headphone. Planes wifi not responding."
Pros: "everything was perfect"
Pros: "I flew PAL 2 years ago and was impressed on this flight home. An awesome added feature that blew me and my 10 year old daughter away was the entertainment! My daughter is afraid of flying. But as soon as we boarded and saw this feature, she completely forgot about her fear. She was so pre-occupied during entire flight to Manila that I was able to relax and enjoy the trip myself. There was a great selection of movies available that almost made me wish the flight was longer so I could watch more! The USB charging option was also a neat feature to have. I could easily charge our phones throughout the flight. I was also impressed with how well staffed the crew was. There was always a crew member going up and down the aisle with water and offering assistance in any way possible. Overall I am happy with the flight. PAL has made the trip home easier, more pleasurable and most importantly closer than ever before. Thank you PAL!"
Cons: "It's always difficult to sleep on airlines especially on long flights. I hope one day the seats are much more comfortable and roomier to have some extent ended leg room and better reclining capability."
Pros: "the food was good; fish with shite sauce."
Cons: "the hard seat and the shorter leg room."
Pros: "My husband had a very good experienced with his flight. Food was great and the flight was fast."
Cons: "delayed, unsatisfying service"
Pros: "Direct flight"
Cons: "The crew is not very attentive. Everything felt dirty. No tissues in bathroom"
Cons: "Departure was delayed by more than 1 hour"
My flight got canceled and I nearly missed my connecting flight to el nido because of this . So I had to get up at 4am to catch a ferry to cebu and travel 7 hours to the airport I am not happy at all
Cons: "The staff was great"
Pros: "I cancel my ticket and they refused to refund me still"
Cons: "You can help me get my money back"
Pros: "Crew was very nice and helpful"
Cons: "Alcohol selection very limited"
Cons: "The connecting flight was cancelled and the ground staff in Seoul airport had no clue how to help all the stranded passengers. We were sent back and fort to transfer desk and immigration then at the booking counter at the departure level. The cancellation was not handled properly and Asiana staff had no clue what to do. For a big airline company like Asiana, we expected more. In the end, we were left to tend to ourselves and staff at the transfer desk were useless. Never experience this with any other airline."
Pros: "The crew, boarding was easy and the flight arrived early. Even the snacks were good and inexpensive"
Cons: "This flight was perfect"
Cons: "Because they over booked our flight and had weight restrictions due to winds, they off boarded everyone’s checked in luggage. They say they would have it delivered to our hotel or our final destination depending on if we were staying in Manila or traveling on a connection. No one answers at any of their numbers. Hours later and still no word on my luggage where abouts."
Pros: "Seat could not recline"
Cons: "Free drinks"
Pros: "Comfortable seat."
Cons: "Cleanliness of plane. Remote control of entertainment screen not working. Food need improvement."
Pros: "Never had the chance. Becoz I miscalculated the date. I needed a June 2nd Depart MLA to LGP. I tried to get @ least half the price and so I can rebooked my flight but the CEBGO Airline says the ticket."
Cons: "since I miscalculated the date of the trip, my bad, CEBGO could have been @ least given me half the price and so I can pay to rebook another ticket. I am sure even I missed the fhat flight, they able to SELL that opening seat and EARN something. The CEBGO gate agents didn't do anything about it."
Cons: "The cebu pacific airline was not organized. Flight delayed and missed connecting flight because of it."
Cons: "My flight was over three hours delayed,then they gave us a 2 hour late flight and I missed my joining flight to Boracay.Had to get a hotel miss a night in Boracay and buy another ticket and Cebu wouldn’t compensate anything!"
Pros: "The Crew was very friendly and helpfull"
Cons: "I was disappointed when I was told I must check my carryon bag because it was 2 kilos too heavy and must pay 1000 pesos to check it then watch as other passengers carrying bags much larger and heavier than mine walk on to my flight unmolested. I thought this unfair since the bag in question had travelled with me since Dallas on 3 different planes"
Pros: "The pilot's take off and landing. Smooth!"
Pros: "It was fast and easy"
Cons: "The flight was delayed and no one told us why."
Pros: "The flight pushed through despite the weather."
Cons: "The flight was delayed because of rain and some fog. Honestly if the runway was longer, this won’t be an issue."
Cons: "Inconvenience to everything and everyone that involved me and my plans"
Pros: "Crew with bright yellow and jeans. Few looked happy and crisp. We had no food so that rating should be NA."
Cons: "3 delays. Long time in bus waiting to finally Board."
Pros: "We were given cup noodles and bottled water as a compensation."
Cons: "It was delayed for 2 hours."
Clark security personnel are absolutely the worst. I was threatened by their chief of security for asking a question about what is allowed as a carry on.
Pros: "On time"
Cons: "Seats too small for 6’ person"
Cons: "Delay Delay Delay"
Pros: "Provided good service and snacks."
Cons: "I’ve been to over 15 airports in the last month and Since when does the airport have a terminal fee of $17 And they made us check in our bag for $60 per person, I’ve been on many budget airlines before and they never made us do this, never flying with AirAsia again."
Cons: "The flight is delayed and they never notified us we stayed in the airport for almost 1:30 minutes delayed."
Cons: "not taking off hours late"
Pros: "Very friendly - free water & snack."
Pros: "Professional flight attendants, very good and efficient check-in, food on-Board was acceptable."
Cons: "Narrow seats, cramped, flight time change, gate changes, crazy and inefficient terminal in KL with long walks."
Cons: "Some flights attendent need to be more friendly and smile a little more"
Pros: "Clean plane Nice team Great job"
Cons: "At least free water would have been ok. Paying ng for a glass for a water? What a joke"
Pros: "Decent fare; organized boarding system"
Cons: "Delay both ways;"
Pros: "Good looking flight attendants"
Cons: "7 hrs late, freezing cold, Couldn't understand Captain's English. Terrible website - just doesn't work."
Cons: "The connecting flight in between was not very clear during search. It was only Manila to Cebu but there was a connecting flight to Taiwan. I would have forfeited my flight if I had not brought my passport along. So the route was MANILA to TAIWAN to Cebu WHY DO YOU HAVE TO MAKE SUCH A STUPID ROUTE??? AND UNLIKE OTHER TRAVEL SITES, YOURS DO NOT EMPHASIZE CONNECTING FLIGHTS VERY CLEARLY!!! Also, there was no way to cancel it. I was really disappointed in your site!"
Pros: "Flight was smooth"
Cons: "Boarding was terrible"
Pros: "Accommodating staff. Arrived safely."
Cons: "Delayed over a delayed flight. Overcharged price, they charged you for processing fee which is not necessary I think for the card."
Cons: "Seats space small"
Cons: "Flight was delayed for more than an hour"
Cons: "Their customer service and check-in policy."
Pros: "Not much"
Cons: "We were delayed for 2 hours and we were not offered anything while waiting. Staff were not very helpful"
Pros: "Plane departed and arrived early"
Cons: "They let everyone board via the Zone 1 lane, so my wife and I, carrying a 14kg cranky 2 year old, had to line up behind a long queue of others who didn't have to pay the most expensive premium you can pay on an AirAsia flight. Nonsense."
Cons: "not bad"
Pros: "Crew went out of the way to assist us after a terrible checkin experiance"
Cons: "Received a notification that flight was delayed and given an option to reschedule after we checked in only. Checkin countervseperated my family and I even though we checked in early. Sent to Lounge and forced to pay even though directed by them."
Pros: "Plane was on time.."
Cons: "We had fallen asleep right before food service, and were not even attempted to be served lunch,, I woke up soon after to see everyone else eating, yet the attendents were of course busy, and simply passed us, In us carriers, the attendent would pay attention and ask us a few minutes later if we wanted food. This could have been improved, as I didnt feel comfortable asking, there were 2 of us, not just one so we went hungry"
Cons: "Seats are very poor. Leg room very poor. I am average size and my knees were touching the front seat. They did not provide even a glass of water that you had to buy. You had to buy food and soft drinks and even then the quality of food was poor. A Terrible airline."
Pros: "They have online check in."
Cons: "Scheduling. Flight was scheduled initially at 3:30PM , moved to 5:50 and finally left past 8PM."
Cons: "everything. Flight was delayed and staff were very unprofessional."
Cons: "Instead of getting to manila in 20:00 ive got there on 1:00 am!!!!!!!!"
Cons: "Horribly late. Glad I didn't book a connection the same day."
Cons: "Had no idea that the maximum for a checked bag was 10kgs (which is nothing if your bag is large enough to check). Having already paid to check a bag I had to fork out another $100 to check my bag (a mid-sized duffle) what a total rip-off and bummer. Then there was the drama about whether I could take my scuba regulator through security or not and then there was the drama about a tripod and then there was the flight! No food (unless you had pre-booked it) and then you had to pay for water.....a new level of low class in low class airlines."
Pros: "I didn't like anything about this year like it was always two to three hours late of ways and the seats were being cramped"
Cons: "I hated this Airline it was the worst Airline ever flown in my life I will never ever fly them again"
Pros: "I'd like my money I spent on a hotel back"
Cons: "Multiple delays of my flight cost me a full day at Boracay (not just on paradise island, but also the money spent on hotel for that day). Flight was pushed back 8 hours, so didn't end up getting to Boracay til 1AM. THANKS AIR ASIA"
Pros: "Getting to my Destination"
Cons: "Flight was delayed 4 hours they said due to congestion, however at least 4 other flights left before us going to Hong Kong that were not delayed. The staff at the counter lined everyone up to board only to hand out free water and cake send us back to our seats. The plane wasn't even there yet. Everyone was very confused and upset. After finally boarding the plane it was dirty. Tray table wad really sticky and there was a used cup in my seat I had to remove before sitting. Also my seat did not recline so I was very uncomfortable with small amount of leg room. The flight was supposed to land in Hong Kong at 7:15 by the time we got to hotel it was 1:30am. It's a shame I had to pay for the whole night at the Hotel."
Pros: "The bad started at the ticket counter where I received a $135 baggage fee. There website is specifically constructed to hide baggage allowances. The flight was approximately two hours later commuting due to "late turns on previous sectors." Updates were not provided so you had to sit for hours in the gate listening to constant gate calls for other flights. There is essentially no restaurants on the concourse. Inflight meals were all pay as you go. I was not asked if I wanted a meek, I guess because I wasn't Filipino. Filipinos around me were offered meals. Never again!"
Cons: "Five hours sitting in the terminal in Kalibo!! No weather issues!! Baggage fees at ticket counter. Considering the fare we paid this is not a big deal. But the delays?? Leaving Manila, we sat on the plane at the gate for over 90 minutes!! Waiting for clearance to take off because of heavy air traffic in Kalibo?? They have five gates there!! Not a whole lot of sympathy doled out by theses folks either. A piece of chicken and ball of rice at the gate in Kalibo hardly compensates for the excessive inconvenience we endured on both legs of our journey. Might consider directing my business elsewhere on future travel endeavors."
Pros: "everything was good"
Cons: "Late but that's expected"
Pros: "Nothing good!"
Cons: "Every flight I took through them was delayed several hours, very rude flight atttendants. I wish I could get my money back. The plane was super dirty, and in disrepair, I feared for my life the whole flight."
Cons: "AirAsia was close to 2 hours late, for both flights."
Pros: "Friendly staff and plane was comfortable and clean"
Cons: "Flight was delayed for 3 hours returning from Palawan"